ibis London Sutton Point

Its a very beautiful hotel ,the room was clean and the stuff was friendly

My only suggestion is better lighting in the bathroom.

Very efficient and satisfactory...we arrived late on a Monday night and left early on Tuesday morning so very much a functional visit on this occasion

Weekend stay aligned with sister’s birthday who stays nearby. Good hotel with some minor issues like broken handle on bathroom door and shower tray missing. Overall we enjoyed our stay due to location and given best hotel in this area

Very friendly welcome and helpful staff. Spotlessly clean, fantastic walk in shower and very comfortable bed. Ideal location for getting about with loads of transport links. Only downside is the limited parking facilities, but we knew this before arrival and it wouldn’t stop us staying again.

I’ve booked the twins bedroom at the website which is the same price with the double bedroom (with sofa bed) because we don’t like the sofa bed. Unfortunately, when I checked in on the arrival, I was told that we must booked a “family room” and need to pay extra money. After I paid the extra charge, they only offered the double bedroom (with sofa bed) for us. This made me feel a bit trickier. During our stay, when we back to the hotel after our dinner (around 8:45pm). The water supply was out of service and no one let us know. I contacted them immediately and was told the pipe was bursted in the whole building. They just told us that the engineers was trying to resolve the problems but no time frame for it and no any alternative plan when the problem cannot be fixed. They promised will talk to their management team in the following morning about this issues caused us inconvenience. Sadly that we don’t have any response from them obviously.

great place 2 minute from train station and grocery ,shopping ,and very quite area

The room was very cold. The bathroom was the coldest. The staff was very good.

Wonderful reception

Relaxing very comfortable and friendly staff good atmosphere

Clean and tidy, could do with some parking. The room was a bit smelly, possible plumbing issue

Not great - took about 15 mins to check in. It was a last minute booking, had a new system which can’t be helped. I went straight to sleep when i went in so didn’t notice that the toilet had hairs all around the bowl until the morning.

Amazing stay!

We always pick the Ibis for our stay in Sutton 🙂

Great check in

Great location and clean facility

The room was clean and comfortable

I staying in disabled room & room was very dark had to ask for another lamp. Bathroom really nice with good shower. They have a restaurant but no room service. For these reasons I wouldn’t stay again but have stayed in the apartments and they are much better.

Good hotel. They let me check in early which was great. However while I was in my room a member of staff let themselves in with their key card (a handyman to apply sealant to the aircon control) which was…surprising…!

Poor