Oak Tree Urban Hotel Jakarta

Hotels
Preferred Partner Plus
7.8
/10
Pleasant
4,863 reviews

What Guests Say About Their Stay

Accessibility (86)
Distance To City Center (83)
Surroundings (82)
Staff Friendliness (80)
Lismawati
9.1
/ 10
Affordable price, clean room and good service
R***u
9.4
/ 10
The rooms are comfortable and clean, wifi is ok, cable tv is ok, hot water is ok, bathroom is good, staff is friendly and kind. Location near culinary delights and malls. Next time come back again.
See original
Andi S.
9.7
/ 10
Very comfortable, clean, the food is really good, the mini bar is there too (dont think) the hotel staff is very friendly and quick response.
See original
Yeti W.
9.7
/ 10
The hotel is clean, very comfortable and the service is very satisfactory.
See original
Adjie W.
8.5
/ 10
Liked the same hotel. Clean cozy atmosphere. Strategic location
See original
In the Area
See Map
Sampit Street V Number 3, Blok M, Kebayoran Baru, South Jakarta, INDONESIA, Blok M, Kebayoran Baru, Jakarta, Indonesia, 12180

Main Facilities

Read More
AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
Read More
As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
note: hotel was previously named Oak Tree Urban Jakarta Oak Tree Urban Hotel Jakarta is located in area / city Mahakam. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Oak Tree Urban Hotel Jakarta

Sampit Street V Number 3, Blok M, Kebayoran Baru, South Jakarta, INDONESIA, Blok M, Kebayoran Baru, Jakarta, Indonesia, 12180
Discover More Places
Lobby Oak Tree Urban Hotel Jakarta
Lobby 2 Oak Tree Urban Hotel Jakarta

Discover More About Oak Tree Urban Hotel Jakarta

Oak Tree Urban Hotel Jakarta Rates per Night

Oak Tree Urban Hotel Jakarta room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Oak Tree Urban Hotel Jakarta hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Oak Tree Urban Hotel Jakarta Location & Address

Oak Tree Urban Hotel Jakarta is located at Sampit Street V Number 3, Blok M, Kebayoran Baru, South Jakarta, INDONESIA, Blok M, Kebayoran Baru, Jakarta, Indonesia, 12180. It's situated in the Jakarta Selatan area of Indonesia, known for its vibrant atmosphere and diverse culinary scene. The hotel is approximately 10 km from the city center.

How to go to Oak Tree Urban Hotel Jakarta from Airport

Need to figure out the best way to get to Oak Tree Urban Hotel Jakarta from Soekarno-Hatta International Airport (CGK)? Don't worry, we've got you covered! Here are a few options for your hotel transfer from the airport to hotel, depending on your budget and time constraints:

  • Taxi (most direct):

    A taxi is the most straightforward way to get to the hotel. You can find official airport taxis right outside the arrival terminal.
  • Ride Hailing (convenient):

    Ride Hailing services are readily available at the airport. Simply book a ride through the app and meet your driver at the designated pick-up point.
  • Airport Bus (budget-friendly):

    The DAMRI airport bus offers a more affordable option. Look for the bus heading towards Gambir Station, then take a taxi or Ride Hailing to the hotel.
  • Train (partially efficient):

    Take the Airport Rail Link to Sudirman Baru Station. From there, you can take a taxi or Ride Hailing to Oak Tree Urban Hotel Jakarta.

Tips:

For the most convenient route, especially if you have luggage, a taxi or Ride Hailing is recommended. If you're on a budget and have time to spare, the DAMRI bus is a good option. Consider traffic conditions, especially during peak hours, which can significantly impact travel time.

Oak Tree Urban Hotel Jakarta Reviews & Summary

Looking for all about hotel Oak Tree Urban Hotel Jakarta before you book? You're in the right place! Reading hotel reviews can help you make an informed decision and ensure a pleasant stay. Let's dive into what guests are saying about this popular Jakarta Selatan hotel.

Guests consistently praise the hotel's comfortable rooms, friendly staff, and convenient location. Many appreciate the hotel's cleanliness and the quality of the breakfast buffet. The rooftop pool and bar are also frequently mentioned as standout features, offering stunning city views. The hotel's modern design and well-maintained facilities contribute to a positive overall experience.

One recent guest wrote: "I had a fantastic stay at Oak Tree Urban Hotel Jakarta! The staff were incredibly helpful, the room was spotless, and the rooftop pool was a perfect place to relax after a long day of exploring Jakarta. I highly recommend this hotel!"

Oak Tree Urban Hotel Jakarta Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Oak Tree Urban Hotel Jakarta offers a variety of categories of hotel rooms to suit different needs and preferences. Let's explore the different hotel bedroom types available:

  • Superior Room:

    These rooms offer comfortable accommodation with standard amenities. They are available in both smoking and non-smoking options.
  • Deluxe Room:

    Slightly larger than the Superior Rooms, the Deluxe Rooms offer extra space and enhanced amenities. Some rooms may feature a bathtub.
  • Executive Room:

    Ideal for business travellers, the Executive Rooms provide a dedicated workspace and access to the Executive Lounge.
  • Suite:

    The Suites offer the most luxurious experience, with separate living and sleeping areas. Some suites may include a bidet in the bathroom.
  • Family Room:

    Designed for families, these rooms offer ample space and may include multiple beds or connecting rooms.

Please note that Oak Tree Urban Hotel Jakarta is not a pet-friendly hotel. Guests are advised to inquire about specific room features and availability when making their reservations.

Hotel Facilities in Oak Tree Urban Hotel Jakarta

Hotel amenities can significantly enhance your stay, providing convenience and entertainment. Oak Tree Urban Hotel Jakarta boasts a range of hotel facilities designed to cater to both adults and children. Here's a look at what's on offer:

  • Rooftop Swimming Pool:

    Enjoy a refreshing dip in the rooftop pool while taking in panoramic city views. Open daily from 7:00 AM to 9:00 PM.
  • Fitness Centre:

    Stay active during your stay with the hotel's well-equipped fitness centre. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Additional fees apply.
  • Restaurant:

    Savor delicious meals at the hotel's restaurant, offering a variety of local and international dishes.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club, featuring games and activities.
  • Business Centre:

    Stay connected and productive with the hotel's business centre, offering printing and photocopying services.
  • Free Wi-Fi:

    Enjoy complimentary Wi-Fi access throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Oak Tree Urban Hotel Jakarta

A great hotel buffet or restaurant can be a highlight of your trip. Oak Tree Urban Hotel Jakarta offers several dining options, including a hotel restaurant and cafe, to satisfy your culinary cravings. Here's what you can expect:

  • The Oak Restaurant:

    This is the hotel's main restaurant, serving a buffet breakfast, lunch, and dinner. The cuisine is a mix of Indonesian and international dishes. Expect to pay around SGD 25 per person for the dinner buffet. Open from 6:00 AM to 10:00 PM.
  • The Lounge Cafe:

    Located in the lobby, The Lounge Cafe offers a relaxed setting for coffee, tea, and light snacks. They also serve a selection of pastries and cakes. Open from 7:00 AM to 11:00 PM.

The Oak Restaurant is known for its Nasi Goreng and Gado-Gado, which are popular among guests. Be sure to try these special dishes during your stay!

Oak Tree Urban Hotel Jakarta Airport pickups and How to Book

Looking for hotels with airport shuttle services? Oak Tree Urban Hotel Jakarta offers a convenient hotel to airport transfer service to make your arrival and departure as smooth as possible. Here's how to book:

The hotel provides airport pick-up services upon request. To arrange for an airport transfer, simply contact the hotel directly at least 24 hours in advance of your arrival. You will need to provide your flight details, including your arrival time and flight number. The hotel staff will then coordinate the pick-up and provide you with further instructions.

Nearby MRT Station & Bus Stops

Getting around Jakarta is easy with its extensive public transportation network. If you're looking for MRT nearby or nearby bus station options, Oak Tree Urban Hotel Jakarta is conveniently located near several stations. Here are some of the closest options:

  • MRT Lebak Bulus Grab Station:

    Approximately 5 km from the hotel.
  • Bus Stop Ragunan:

    Approximately 1 km from the hotel.

To use the MRT or bus, you'll need a JakLingko card, which can be purchased and topped up at most MRT stations and bus terminals. Alternatively, you can use electronic money cards from major banks. Fares vary depending on the distance travelled.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Jakarta Selatan offers a variety of attractions that are perfect for families and kids. Here are some nearby places to go and things to see nearby:

  • Ragunan Zoo:

    A large zoo with a diverse collection of animals. Distance from hotel: 2 km. Entry price: Approximately SGD 0.50 per person.
  • KidZania Jakarta:

    An interactive theme park where kids can role-play different professions. Distance from hotel: 8 km. Entry price: Approximately SGD 25 per child.
  • Taman Mini Indonesia Indah (TMII):

    A cultural park showcasing the diversity of Indonesia's provinces. Distance from hotel: 12 km. Entry price: Approximately SGD 1.50 per person.
  • Museum Layang-Layang (Kite Museum):

    A unique museum dedicated to kites. Distance from hotel: 7 km. Entry price: Approximately SGD 2 per person.
  • Dunia Fantasi (Dufan):

    An amusement park with thrilling rides and attractions. Distance from hotel: 25 km. Entry price: Approximately SGD 30 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Oak Tree Urban Hotel Jakarta (Jakarta Selatan)

Craving some delicious food and looking for nearby dining options? Jakarta Selatan is a food lover's paradise, with a wide range of local food and international cuisine to choose from. Here are some recommendations for food eatiries near me:

Cafes/Restaurants:

  • Anomali Coffee:

    A popular coffee shop serving specialty coffee and light bites.
  • Common Grounds:

    A trendy cafe known for its brunch menu and coffee.
  • Pizza Marzano:

    A well-known pizza chain serving classic Italian pizzas and pasta.

Local Street Food:

  • Nasi Goreng:

    Fried rice with various toppings.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Gado-Gado:

    Indonesian salad with peanut sauce dressing.
  • Ketoprak:

    Tofu, vegetables, and rice noodles in peanut sauce.
  • Martabak:

    Sweet or savory pancake.

Shopping places near Oak Tree Urban Hotel Jakarta (Jakarta Selatan)

Need some retail therapy and looking for nearby shopping options? Jakarta Selatan offers a variety of shopping experiences, from modern malls to traditional markets. Here are some dept stores near me and shops near me:

  • Pondok Indah Mall:

    A large shopping mall with a wide range of international and local brands.
  • Gandaria City Mall:

    Another popular mall with a cinema, restaurants, and a variety of shops.
  • Blok M Square:

    A traditional market selling textiles, clothing, and souvenirs.

Other Places to Stay Near Oak Tree Urban Hotel Jakarta

Looking for alternative accommodations in the area? Jakarta Selatan offers a variety of hotels to suit different budgets and preferences. Here are some affordable hotels nearby, ranging from luxury to budget-friendly options:

Luxury/5–6 Star Hotels Nearby:

  • The Ritz-Carlton Jakarta, Mega Kuningan:

    A luxurious hotel with excellent service and amenities.
  • JW Marriott Hotel Jakarta:

    A five-star hotel offering a comfortable and convenient stay.
  • The Langham, Jakarta:

    A stylish hotel with stunning city views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Mercure Jakarta Simatupang:

    A modern hotel with a rooftop pool and bar.
  • Swiss-Belhotel Pondok Indah:

    A comfortable hotel with a convenient location.
  • Hotel Gran Mahakam:

    A stylish hotel with a central location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Amaris Hotel Panglima Polim 2:

    A budget-friendly hotel with clean and comfortable rooms.
  • Pop! Hotel Kemang Jakarta:

    A colourful and modern hotel with a convenient location.
  • Favehotel Kemang Jakarta:

    A stylish hotel with affordable rates.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay at Oak Tree Urban Hotel Jakarta? With its convenient location, comfortable rooms, and excellent facilities, it's the perfect choice for your next trip to Jakarta Selatan. Check hotel availability and make your hotel reservations today!

Don't miss out on the best deals and promotions. Book your room booking through Traveloka for a seamless and hassle-free experience. Start planning your Jakarta adventure now!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby on Traveloka!

All facilities in Oak Tree Urban Hotel Jakarta

Functional Hall Oak Tree Urban Hotel Jakarta
Functional Hall
Lobby Oak Tree Urban Hotel Jakarta
Lobby
CleanAccommodation Oak Tree Urban Hotel Jakarta
CleanAccommodation
Exterior Oak Tree Urban Hotel Jakarta
Exterior
Bedroom Oak Tree Urban Hotel Jakarta
Bedroom

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Breakfast

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Shower

General

  • AC
  • Non-smoking room
  • Smoking area

Business Facilities

  • Conference room
  • Meeting facilities
  • Projector

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Supermarket

Things to Do

  • Massage
  • Spa

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Oak Tree Urban Hotel Jakarta

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 11:30

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Check-in time starts at 2 PM or 14.00 (WIB) till 6 PM or 18.00 (WIB). Check-in after those specific time need a guaranteed booking. The latest check-out time is 11.30 AM.
You may be required to present valid government-issued identification at check-in and a credit card or cash to cover deposits and incidentals. Special requests may depend on the hotel's availability at check-in and may cost an extra fee. Special request availability is not guaranteed. The hotel may charge you an additional fee for each different person after the reserved room's maximum capacity.
Read All

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 11:30
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Oak Tree Urban Hotel Jakarta
77
Number of floors in Oak Tree Urban Hotel Jakarta
5
Another facilities in Oak Tree Urban Hotel Jakarta
Coffee shop, 24-hour room service, Breakfast restaurant, Room service, WiFi in public area

Frequently asked question in Oak Tree Urban Hotel Jakarta

What are available facilities at Oak Tree Urban Hotel Jakarta?
There are top facilites at Oak Tree Urban Hotel Jakarta such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Oak Tree Urban Hotel Jakarta?
The standard check-in time at Oak Tree Urban Hotel Jakarta is starting from From 14:00 while the latest check-out time is at Before 11:30
Does Oak Tree Urban Hotel Jakarta provide breakfast?
Yes, Oak Tree Urban Hotel Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Oak Tree Urban Hotel Jakarta
Oak Tree Urban Hotel Jakarta has a 3.0-star rating.
How many floors does Oak Tree Urban Hotel Jakarta have?
Oak Tree Urban Hotel Jakarta has 5.
See All

More Reviews from Other Guests in Oak Tree Urban Hotel Jakarta

7.9
Pleasant
From 4,811 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.7

Meal

7.6

Location

8.3

Service and Facilites

7.8

People often mention about Oak Tree Urban Hotel Jakarta
All
Bathroom (78)
Accessibility (77)
Bedroom (74)
Surroundings (73)
Ambiance (72)
Staff Friendliness (66)
Distance to City Center (64)
Room Space (46)
Taste (44)
Variety (42)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Oak Tree Urban Hotel Jakarta

Number of reviews per page
20
40
Customer reviews
T***a
icon-origin-TRAVELOKA
9.3
/10
Reviewed 1 day(s) ago
Perfect for a staycation with your partner 👍
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
03 Dec 2025
Dear Guest, Thank you for your kind review! We're glad to hear you enjoyed your staycation with your partner. We hope to welcome you back for another pleasant experience. Best regards, A. Gum Hotel Manager
d***o
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
The elevator is broken, so we have to take the stairs to get to Enggao. The repairs haven't been completed for days. Please fix all the deficiencies in the facilities immediately so that visitors are comfortable.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Dec 2025
Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience caused during your previous stay. We are pleased to inform you that the elevator is now fully operational. We appreciate your understanding and look forward to welcoming you back with a more comfortable experience. Best Regards, A. Gum Hotel Manager
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 5 day(s) ago
The hotel room was quite spacious and comfortable, but the bed linens weren't very clean due to some stains. The bathroom had hot water, but when I tried to use it at 4:30 a.m., the water wasn't hot. I checked with the receptionist and was informed that the water heater had been turned off and would be turned back on between 6:00 and 7:00 a.m. After waiting until 7:00 a.m., the water was still cold, so we inquired again until a technician came to check it out. The technician said there was no problem with the shower/faucet and would check the source directly. Finally, at 9:00 a.m., the technician returned and informed me that the water heater had just been turned on and that it would take about 30-40 minutes for the water to heat up. I was only able to use the hot water at 10:00 a.m. Please improve your service, and if there is a regulation that the water heater is turned off at a certain time, please inform us at check-in.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Dec 2025
Dear N***a, Thank you for sharing your experience with us. We truly apologize for the inconvenience you faced regarding the water heater and the bed linen cleanliness. Your feedback is very important and will be addressed seriously by our team. We understand how essential hot water is, especially in the early morning, and we regret the lack of timely communication regarding the heater schedule. We will improve our internal coordination and ensure guests are better informed moving forward. Thank you once again for your valuable input. We hope to have another opportunity to provide you with a better experience on your next stay. Best regards, A Gum Hotel Manager – Oak Tree Jakarta
I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly, comfortable and clean enough for the bed
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
28 Nov 2025
Dear I***a, Thank you for your kind review and for staying with us. We’re glad to hear you found our staff friendly and the room comfortable and clean. Your satisfaction is our priority, and we hope to welcome you back again soon. Best regards, A Gum Hotel Manager – Oak Tree Jakarta
A***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
Overall good, just not soundproof
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Nov 2025
Dear Guest, Thank you for your feedback and for staying with us. We’re glad you had an overall good experience. We apologize for the noise issue and will take this into consideration to improve. We hope to welcome you again soon! Best Regards, A Gum Hotel Manager
I***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
When I stayed, I got a room on the 3rd floor, and the ELEVATOR WAS DEAD GUYS, it wasn't informed during booking. The luggage was brought by friendly staff, but the 3rd floor was far away with a fairly steep staircase. The location was great, I was looking for one close to Blok M. It wasn't that close and I had to use Taxol, but it was convenient enough. The staff and food were okay. The bathroom was a bit lacking, the first room's sliding door was missing so the dry area was often wet. I got a second room on the 1st floor, but the wall was missing too, so it was definitely wet in the dry area.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Nov 2025
Dear Guest, Thank you for your feedback. We truly apologize for the inconvenience caused by the non-operational lift and bathroom condition. Your comments are valuable, and we will work to improve our facility maintenance and transparency during booking. We’re glad to hear our staff and location met your expectations. Looking forward to serving you better in the future. Best regards, A Gum Hotel Manager
Neriyadi N.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
there are cockroaches and the drain is clogged
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Guest, Thank you for your review. We apologize for the inconvenience caused by the cockroach and the clogged drainage during your stay. Your feedback is important to us, and we will immediately address these issues to improve our service. We hope to have the opportunity to serve you better in the future. Best Regards, A Gum Hotel Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and very helpful. The hotel's location is also easily accessible by public transportation.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Nov 2025
Dear Guest, Thank you for your kind feedback. We're glad to know that our staff were helpful and that the location was convenient for your business trip. We look forward to welcoming you again soon. Best regards, A Gum Hotel Manager
M***.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is in Blok M, nice, close to everywhere, comfortable rooms.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Nov 2025
Dear Guest, Thank you for your perfect rating and kind feedback! We’re glad to hear you had a comfortable stay and enjoyed our strategic location in Blok M. We look forward to welcoming you again soon. Warm regards, A. Gum Hotel Manager
R***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff are friendly and helpful, but the food is a bit hard.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Nov 2025
Dear Guest, Thank you for your kind words about our friendly and helpful staff. We appreciate your feedback regarding the food, and we will work on improving the quality of the rice to ensure a better dining experience. We hope to welcome you again soon. Warm regards, A Gum Hotel Manager Oak Tree Urban Hotel Jakarta
A***r
icon-Business
Business
icon-origin-TRAVELOKA
6.8
/10
Reviewed 3 week(s) ago
There are cockroaches in the room and bathroom. It could be reviewed to be given cockroach extermination medication, so resting in the hotel is a bit scary because I'm afraid the cockroaches will get into my ears, maybe that's all, the rest is good.
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Mr./Ms. A***r, Thank you for staying with us and for your valuable feedback. We sincerely apologize for the discomfort caused by the presence of cockroaches in your room and bathroom. Your concern is taken seriously, and we will coordinate with our housekeeping and pest control team to ensure immediate treatment and prevention measures. We truly appreciate your kind note that other aspects of your stay were satisfactory, and we hope to serve you better on your next visit. Warm regards, A Gum Hotel Manager Oak Tree Urban Hotel Jakarta
H***n
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
I'm in room 5**, the elevator is broken from the 1st floor to the 5th floor, I have to take the stairs, from noon until night, the excuse is repairs,;,,,,, the room is dirty, the sheets and mattress have lots of stains, not recommended
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Nov 2025
Dear Guest, Thank you for your feedback. On behalf of Oak Tree Urban Hotel Jakarta, I sincerely apologize for the inconvenience you experienced with the lift and room cleanliness during your stay. Please be assured that we are actively addressing these issues to improve our facilities and services. Your comfort and satisfaction are very important to us, and we regret that we fell short this time. We hope to have the opportunity to welcome you again and provide a much better experience. Warm regards, A Gum Hotel Manager Oak Tree Urban Hotel Jakarta
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 3 week(s) ago
The female reception staff were rude, whether on the morning or night shift. My experience sleeping here was terrible. Some of the male staff were friendly, but I'll never sleep here again, especially since the elevator is broken. I was supposed to sleep in a deluxe room, but ended up having to move down to a superior room, which was much smaller.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 Nov 2025
Dear Ms. N***a, Thank you for your feedback, and we truly apologize for the unpleasant experience you had during your stay. We're very sorry to hear about the service attitude from some of our reception staff and the inconvenience caused by the broken lift and room downgrade. This is not the standard we aim to provide, and your comments will be used as part of our internal evaluation and staff training. We appreciate your honest review and hope we can improve to serve you better in the future. Sincerely, A Gum Hotel Manager Oak Tree Urban Hotel Jakarta
B***n
icon-Business
Business
icon-origin-TRAVELOKA
5.8
/10
Reviewed 4 week(s) ago
The elevator was out of order during my stay there, and when I entered the room, the sheets were dirty, and there were cockroaches in the room. This hotel was a complete mess.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Nov 2025
Dear Mr./Ms. B***n, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your stay, especially regarding the non-functioning lift, unclean sheets, and the presence of cockroaches in the room. Your feedback has been forwarded to the relevant departments for immediate follow-up and improvement. We are committed to providing a better experience and truly regret that we fell short during your visit. We hope you’ll give us another opportunity to make things right. Warm regards, A Gum Hotel Manager Oak Tree Urban Hotel Jakarta
l***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 4 week(s) ago
Hotel tua, jelek, ujan gede kamar bocor, kotor, air kloset kuning, byk kecoa, ampun dah. Ini hotel atau hutan? kok jorok amet dan ga terawat sekali? ranjang juga kotor, utk breakfast ulala mama mia ga enak, hotel nya juga berisik bgt, di kamar aja ampe kedengeran suara org buka pintu, sama suasana luar. Sorry to say, saya kapok utk tinggal di hotel ini, sorry ya saya blacklist hotel ini. Toilet bau, lift mati. mending ya hotel ini ditutup aja drpd operasional ga jelas gini. tujuan hotel itu untuk tamu menginap dan bersih hotel nya bukan kyk gini. sekian dan terima kasih!
Read More
Find this review helpful?
Accommodation's Reply
12 Nov 2025
Dear Ms. L***a, Thank you for sharing your feedback regarding your recent stay at Oak Tree Urban Hotel Jakarta. We sincerely apologize for the inconvenience and discomfort you experienced. Your comments about cleanliness, maintenance, and noise are very concerning, and we take them seriously. Please rest assured that we are addressing these issues with our housekeeping and engineering teams to ensure immediate improvements. We regret that your stay did not meet expectations and truly hope for the opportunity to restore your trust in the future. Warm regards, A Gum Hotel Manager Oak Tree Urban Hotel Jakarta
L***n
icon-Transit
Transit
icon-origin-TRAVELOKA
7.6
/10
Reviewed 4 week(s) ago
towel smelly, noisy ac, toiletries not complete
Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced regarding the towel, AC noise, and incomplete toiletries. Your comments have been noted and shared with our housekeeping and maintenance teams to ensure improvements are made immediately. We appreciate your input as it helps us provide better service in the future. We hope to welcome you back for a more comfortable stay. Warm regards, A Gum Hotel Manager Oak Tree Urban Hotel Jakarta
E***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Helpful during check in and almost all the staff were nice and friendly.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
02 Nov 2025
Dear E***y, Thank you for your positive feedback! We’re glad to hear that our staff made your check-in experience smooth and pleasant. We look forward to welcoming you back for another great stay. Warm regards, Asep Gumilar Hotel Manager
S***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
friendly staff, good service!
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Nov 2025
Dear S***n, Thank you for your great rating and kind words! We’re happy to hear you enjoyed the friendly service during your stay. We look forward to welcoming you back to Oak Tree Urban Hotel Jakarta. Warm regards, A Gum Hotel Manager Oak Tree Hotel Jakarta
E***A
icon-Business
Business
icon-origin-TRAVELOKA
6.8
/10
Reviewed 5 week(s) ago
There were quite a lot of brown stains on the bedsheets and pillowcases, not very clean. The WiFi was often down and unstable, and I had just logged in and logged out automatically.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
03 Nov 2025
Dear E***A, Thank you for your feedback. We sincerely apologize for the issues you experienced with the cleanliness of the bedding and the wifi stability during your stay. We take these matters seriously and will address them immediately to improve our service. We hope to have the opportunity to welcome you back for a much better experience. Warm regards, A Gum Hotel Manager
Profile Picture
Khasan B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Budget friendly hotel located in the big city.
Find this review helpful?
Accommodation's Reply
28 Oct 2025
Dear Khasan B., Thank you for your great review! We're glad you found our hotel budget-friendly and conveniently located in the city. We hope to welcome you again soon at Oak Tree Hotel. Best regards, Asep Gumilar Hotel Manager
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Oak Tree Urban Hotel Jakarta

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.9
Pleasant
From 4,811 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.7

Meal

7.6

Location

8.3

Service and Facilites

7.8

People often mention about Oak Tree Urban Hotel Jakarta
All
Bathroom (78)
Accessibility (77)
Bedroom (74)
Surroundings (73)
Ambiance (72)
Staff Friendliness (66)
Distance to City Center (64)
Room Space (46)
Taste (44)
Variety (42)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Oak Tree Urban Hotel Jakarta

Number of reviews per page
20
40
Customer reviews
T***a
icon-origin-TRAVELOKA
9.3
/10
Reviewed 1 day(s) ago
Perfect for a staycation with your partner 👍
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
03 Dec 2025
Dear Guest, Thank you for your kind review! We're glad to hear you enjoyed your staycation with your partner. We hope to welcome you back for another pleasant experience. Best regards, A. Gum Hotel Manager
d***o
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
The elevator is broken, so we have to take the stairs to get to Enggao. The repairs haven't been completed for days. Please fix all the deficiencies in the facilities immediately so that visitors are comfortable.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Dec 2025
Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience caused during your previous stay. We are pleased to inform you that the elevator is now fully operational. We appreciate your understanding and look forward to welcoming you back with a more comfortable experience. Best Regards, A. Gum Hotel Manager
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 5 day(s) ago
The hotel room was quite spacious and comfortable, but the bed linens weren't very clean due to some stains. The bathroom had hot water, but when I tried to use it at 4:30 a.m., the water wasn't hot. I checked with the receptionist and was informed that the water heater had been turned off and would be turned back on between 6:00 and 7:00 a.m. After waiting until 7:00 a.m., the water was still cold, so we inquired again until a technician came to check it out. The technician said there was no problem with the shower/faucet and would check the source directly. Finally, at 9:00 a.m., the technician returned and informed me that the water heater had just been turned on and that it would take about 30-40 minutes for the water to heat up. I was only able to use the hot water at 10:00 a.m. Please improve your service, and if there is a regulation that the water heater is turned off at a certain time, please inform us at check-in.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Dec 2025
Dear N***a, Thank you for sharing your experience with us. We truly apologize for the inconvenience you faced regarding the water heater and the bed linen cleanliness. Your feedback is very important and will be addressed seriously by our team. We understand how essential hot water is, especially in the early morning, and we regret the lack of timely communication regarding the heater schedule. We will improve our internal coordination and ensure guests are better informed moving forward. Thank you once again for your valuable input. We hope to have another opportunity to provide you with a better experience on your next stay. Best regards, A Gum Hotel Manager – Oak Tree Jakarta
I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly, comfortable and clean enough for the bed
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
28 Nov 2025
Dear I***a, Thank you for your kind review and for staying with us. We’re glad to hear you found our staff friendly and the room comfortable and clean. Your satisfaction is our priority, and we hope to welcome you back again soon. Best regards, A Gum Hotel Manager – Oak Tree Jakarta
A***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
Overall good, just not soundproof
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Nov 2025
Dear Guest, Thank you for your feedback and for staying with us. We’re glad you had an overall good experience. We apologize for the noise issue and will take this into consideration to improve. We hope to welcome you again soon! Best Regards, A Gum Hotel Manager
I***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
When I stayed, I got a room on the 3rd floor, and the ELEVATOR WAS DEAD GUYS, it wasn't informed during booking. The luggage was brought by friendly staff, but the 3rd floor was far away with a fairly steep staircase. The location was great, I was looking for one close to Blok M. It wasn't that close and I had to use Taxol, but it was convenient enough. The staff and food were okay. The bathroom was a bit lacking, the first room's sliding door was missing so the dry area was often wet. I got a second room on the 1st floor, but the wall was missing too, so it was definitely wet in the dry area.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Nov 2025
Dear Guest, Thank you for your feedback. We truly apologize for the inconvenience caused by the non-operational lift and bathroom condition. Your comments are valuable, and we will work to improve our facility maintenance and transparency during booking. We’re glad to hear our staff and location met your expectations. Looking forward to serving you better in the future. Best regards, A Gum Hotel Manager
Neriyadi N.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
there are cockroaches and the drain is clogged
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Guest, Thank you for your review. We apologize for the inconvenience caused by the cockroach and the clogged drainage during your stay. Your feedback is important to us, and we will immediately address these issues to improve our service. We hope to have the opportunity to serve you better in the future. Best Regards, A Gum Hotel Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and very helpful. The hotel's location is also easily accessible by public transportation.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Nov 2025
Dear Guest, Thank you for your kind feedback. We're glad to know that our staff were helpful and that the location was convenient for your business trip. We look forward to welcoming you again soon. Best regards, A Gum Hotel Manager
M***.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is in Blok M, nice, close to everywhere, comfortable rooms.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Nov 2025
Dear Guest, Thank you for your perfect rating and kind feedback! We’re glad to hear you had a comfortable stay and enjoyed our strategic location in Blok M. We look forward to welcoming you again soon. Warm regards, A. Gum Hotel Manager
R***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff are friendly and helpful, but the food is a bit hard.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Nov 2025
Dear Guest, Thank you for your kind words about our friendly and helpful staff. We appreciate your feedback regarding the food, and we will work on improving the quality of the rice to ensure a better dining experience. We hope to welcome you again soon. Warm regards, A Gum Hotel Manager Oak Tree Urban Hotel Jakarta
A***r
icon-Business
Business
icon-origin-TRAVELOKA
6.8
/10
Reviewed 3 week(s) ago
There are cockroaches in the room and bathroom. It could be reviewed to be given cockroach extermination medication, so resting in the hotel is a bit scary because I'm afraid the cockroaches will get into my ears, maybe that's all, the rest is good.
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Mr./Ms. A***r, Thank you for staying with us and for your valuable feedback. We sincerely apologize for the discomfort caused by the presence of cockroaches in your room and bathroom. Your concern is taken seriously, and we will coordinate with our housekeeping and pest control team to ensure immediate treatment and prevention measures. We truly appreciate your kind note that other aspects of your stay were satisfactory, and we hope to serve you better on your next visit. Warm regards, A Gum Hotel Manager Oak Tree Urban Hotel Jakarta
H***n
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
I'm in room 5**, the elevator is broken from the 1st floor to the 5th floor, I have to take the stairs, from noon until night, the excuse is repairs,;,,,,, the room is dirty, the sheets and mattress have lots of stains, not recommended
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Nov 2025
Dear Guest, Thank you for your feedback. On behalf of Oak Tree Urban Hotel Jakarta, I sincerely apologize for the inconvenience you experienced with the lift and room cleanliness during your stay. Please be assured that we are actively addressing these issues to improve our facilities and services. Your comfort and satisfaction are very important to us, and we regret that we fell short this time. We hope to have the opportunity to welcome you again and provide a much better experience. Warm regards, A Gum Hotel Manager Oak Tree Urban Hotel Jakarta
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 3 week(s) ago
The female reception staff were rude, whether on the morning or night shift. My experience sleeping here was terrible. Some of the male staff were friendly, but I'll never sleep here again, especially since the elevator is broken. I was supposed to sleep in a deluxe room, but ended up having to move down to a superior room, which was much smaller.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 Nov 2025
Dear Ms. N***a, Thank you for your feedback, and we truly apologize for the unpleasant experience you had during your stay. We're very sorry to hear about the service attitude from some of our reception staff and the inconvenience caused by the broken lift and room downgrade. This is not the standard we aim to provide, and your comments will be used as part of our internal evaluation and staff training. We appreciate your honest review and hope we can improve to serve you better in the future. Sincerely, A Gum Hotel Manager Oak Tree Urban Hotel Jakarta
B***n
icon-Business
Business
icon-origin-TRAVELOKA
5.8
/10
Reviewed 4 week(s) ago
The elevator was out of order during my stay there, and when I entered the room, the sheets were dirty, and there were cockroaches in the room. This hotel was a complete mess.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Nov 2025
Dear Mr./Ms. B***n, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your stay, especially regarding the non-functioning lift, unclean sheets, and the presence of cockroaches in the room. Your feedback has been forwarded to the relevant departments for immediate follow-up and improvement. We are committed to providing a better experience and truly regret that we fell short during your visit. We hope you’ll give us another opportunity to make things right. Warm regards, A Gum Hotel Manager Oak Tree Urban Hotel Jakarta
l***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 4 week(s) ago
Hotel tua, jelek, ujan gede kamar bocor, kotor, air kloset kuning, byk kecoa, ampun dah. Ini hotel atau hutan? kok jorok amet dan ga terawat sekali? ranjang juga kotor, utk breakfast ulala mama mia ga enak, hotel nya juga berisik bgt, di kamar aja ampe kedengeran suara org buka pintu, sama suasana luar. Sorry to say, saya kapok utk tinggal di hotel ini, sorry ya saya blacklist hotel ini. Toilet bau, lift mati. mending ya hotel ini ditutup aja drpd operasional ga jelas gini. tujuan hotel itu untuk tamu menginap dan bersih hotel nya bukan kyk gini. sekian dan terima kasih!
Read More
Find this review helpful?
Accommodation's Reply
12 Nov 2025
Dear Ms. L***a, Thank you for sharing your feedback regarding your recent stay at Oak Tree Urban Hotel Jakarta. We sincerely apologize for the inconvenience and discomfort you experienced. Your comments about cleanliness, maintenance, and noise are very concerning, and we take them seriously. Please rest assured that we are addressing these issues with our housekeeping and engineering teams to ensure immediate improvements. We regret that your stay did not meet expectations and truly hope for the opportunity to restore your trust in the future. Warm regards, A Gum Hotel Manager Oak Tree Urban Hotel Jakarta
L***n
icon-Transit
Transit
icon-origin-TRAVELOKA
7.6
/10
Reviewed 4 week(s) ago
towel smelly, noisy ac, toiletries not complete
Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced regarding the towel, AC noise, and incomplete toiletries. Your comments have been noted and shared with our housekeeping and maintenance teams to ensure improvements are made immediately. We appreciate your input as it helps us provide better service in the future. We hope to welcome you back for a more comfortable stay. Warm regards, A Gum Hotel Manager Oak Tree Urban Hotel Jakarta
E***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Helpful during check in and almost all the staff were nice and friendly.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
02 Nov 2025
Dear E***y, Thank you for your positive feedback! We’re glad to hear that our staff made your check-in experience smooth and pleasant. We look forward to welcoming you back for another great stay. Warm regards, Asep Gumilar Hotel Manager
S***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
friendly staff, good service!
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Nov 2025
Dear S***n, Thank you for your great rating and kind words! We’re happy to hear you enjoyed the friendly service during your stay. We look forward to welcoming you back to Oak Tree Urban Hotel Jakarta. Warm regards, A Gum Hotel Manager Oak Tree Hotel Jakarta
E***A
icon-Business
Business
icon-origin-TRAVELOKA
6.8
/10
Reviewed 5 week(s) ago
There were quite a lot of brown stains on the bedsheets and pillowcases, not very clean. The WiFi was often down and unstable, and I had just logged in and logged out automatically.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
03 Nov 2025
Dear E***A, Thank you for your feedback. We sincerely apologize for the issues you experienced with the cleanliness of the bedding and the wifi stability during your stay. We take these matters seriously and will address them immediately to improve our service. We hope to have the opportunity to welcome you back for a much better experience. Warm regards, A Gum Hotel Manager
Profile Picture
Khasan B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Budget friendly hotel located in the big city.
Find this review helpful?
Accommodation's Reply
28 Oct 2025
Dear Khasan B., Thank you for your great review! We're glad you found our hotel budget-friendly and conveniently located in the city. We hope to welcome you again soon at Oak Tree Hotel. Best regards, Asep Gumilar Hotel Manager
Number of reviews per page
20
40