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Raffles Jakarta
Hotels
9.0
/10
Exceptional
383 reviews
What Guests Say About Their Stay
Ambiance (10)
Room Space (10)
Surroundings (9)
Staff Friendliness (9)
Bobby S. P.
9.4
/ 10
I stayed here on January 2022. Health protocols are carried out properly such as temperature checks and security checks before entering the lobby, hand sanitizers at several points, health kits, restrictions on swimming pool visitors with the advance reservation method. The hotel lobby looks luxurious and artistic. In the lobby there is also a bar (The Writer's Bar), a prayer room, toilets, and a reception desk. All hotel staff did good service and friendly. The check in and check out process is fast. Nice welcome drink. Spacious room, divided into 4 segments/sections: wardrobe, living room, bed, and bathroom. Large wardrobe plus mirror. Living room with a sofa, TV, work desk with complete plugs, the bed and living room are separated by a large sliding door. The bedroom has a large size bed, there is another TV here, with a beautiful city view. The bathroom is spacious, I like the bathtub design which has an artistic and warm impression. Amenities are very complete starting from bathfoam, bar soap, liquid soap, shampoo, conditioner, toothpaste, toothbrush, mouthwash, comb, sewing kit, hairdryer, and many more. The bathroom is equipped with a large mirror and double sink, Beautiful shower, and a state-of-the-art toilet. This bathroom also connected to the foyer and wardrobe. There are many other facilities at this hotel, ranging from a large swimming pool with a beautiful design, whirlpool, pool bar, jogging track and spacious garden, gym, spa, and others. I tried the Singapore Sling at Navina Bar, recommended for enjoying breezy poolside. Breakfast is at the Arts Cafe. The interior of the restaurant is beautiful, various choice of food and drink. All the food and drinks here are delicious. If you eat here I recommend the beef soup, it tastes the best. The hotel also has direct access to Lotte Shopping Avenue. My suggestion for this hotel is maybe the room window shroud can be made automatically with a button, free pressing or laundry service for 1 or 2 pieces of clothes, free shuttle to the mall or tourist attractions. And in my opinion, when I first arrived, I was not greeted well by the front staff (the one with white suit), they not greet me, not help me to carry goods to security check, nor they offer a help to do so. Also security at xray check tended to be a bit indifferent. Maybe this is a simple thing but it would be even better if the service could be improved considering this is a high class hotel in Jakarta. But overall I really enjoyed my stay here and will recommend this hotel👍🏻
Robintan Sulaiman
9.7
/ 10
Luxurious Hotel with 5 stars quality! They prepared a small birthday decoration as requested, with a complimentary cake. However as a suite guest I got no access to the Hotel Lounge (Raffles Club), the hotel staff told me that the Lounge is for member only. Overall I had a pleasant stay. Great service, great hospitality
ARQOM N.
8.5
/ 10
The front desk was super friendly, the staffs were most welcoming, overall great services and accommodation.
Muhamad R. K.
10.0
/ 10
Had the best staycation to date! End-to-end seamless stay, even before arriving at the hotel as you are able to “order” things to make your stay more comfortable, e.g. neck pillow support, HDMI cable, prayer mat, etc. They gave me 10AM check-in and 3PM check-out. Also upgrading me to a garden view room. No flaw in the room. Butler service was superb as I was offered fruit platter. Breakfast service is limited buffet menu on the spot but you are free to order the a la carte menu by scanning a QR code. You can opt to have in-room dining breakfast as well, free of charge. Social distancing is clearly being followed even they provide you a complete hygiene set containing mask, hand sanitizer, wet tissue, and gloves! Wonderful hospitality as well by all the staffs. Shout out to Mbak Etha! Definitely will be staying at this hotel again in the future.
Fredrik T.
10.0
/ 10
This is really superb hotel in town. All are perfects, the room, food, and the most important thing is the hospitality of all the staffs. Highly recommended for family staycations. I’ll definitely will be back here again and again
In the Area
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Ciputra World 1, Jl Prof Dr Satrio Kav 3 5, Kuningan, Setiabudi, Jakarta, Indonesia, 12940
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Ciputra World 1, Jl Prof Dr Satrio Kav 3 5, Kuningan, Setiabudi, Jakarta, Indonesia, 12940
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Raffles Jakarta Rates per Night
Looking for the best Raffles Jakarta hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Raffles Jakarta room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.Raffles Jakarta Location & Address
Raffles Jakarta is located at Ciputra World 1, Jl Prof Dr Satrio Kav 3 5, Kuningan, Setiabudi, Jakarta, Indonesia, 12940, Ciputra World 1, Jl. Prof. DR. Satrio Kav 3-5, Jakarta, 12940, Indonesia. It's situated in the Jakarta Selatan area of Indonesia, known for its upscale shopping and dining. The hotel is approximately 7 km from the city center.How to go to Raffles Jakarta from Airport
Arriving at Soekarno-Hatta International Airport (CGK) and wondering about the best way to get to Raffles Jakarta? Don't worry, there are several options for your hotel transfer from airport to hotel. Here's a breakdown to help you choose the most suitable one:Taxi (Most Direct):
A taxi is the most straightforward option. You'll find taxi counters at the airport. Make sure the driver uses the meter or agrees on a fixed price beforehand.Ride Hailing (Convenient):
Ride hailing services are readily available at the airport. Simply book a ride through the app and meet your driver at the designated pick-up point.Airport Bus (Budget-Friendly):
The DAMRI airport bus offers a more affordable option. Look for the bus heading towards Gambir Station or Blok M, and then take a taxi or Ride Hailing to the hotel.Private Airport Transfer (Pre-Booked Comfort):
Many companies offer private airport transfers. You can pre-book a car and driver to meet you at the airport and take you directly to Raffles Jakarta.
Tips:
For the most convenient route, consider a Ride Hailing or taxi. If you're on a budget, the airport bus is a good option, but it will take longer.Raffles Jakarta Reviews & Summary
Looking for all about hotel Raffles Jakarta before you book? Hotel reviews can be a great way to get a feel for what to expect during your stay. Raffles Jakarta consistently receives high praise for its exceptional service, luxurious accommodations, and prime location. Guests love the hotel's spacious and well-appointed rooms, the attentive and friendly staff, and the delicious dining options. The hotel's stunning swimming pool and well-equipped fitness center are also popular features. A standout feature is the Raffles Spa, offering a range of rejuvenating treatments. Here's a short review to encourage bookings: "Absolutely amazing stay! The staff went above and beyond to make our experience unforgettable. The room was beautiful, the food was delicious, and the location was perfect. Highly recommend!"Raffles Jakarta Room Types Available
Choosing the right hotel room type can make all the difference in your stay. Raffles Jakarta offers a variety of categories of hotel rooms to suit different needs and preferences. From luxurious suites to comfortable rooms, there's something for everyone.Deluxe Room:
Offers a comfortable and stylish space with city views. Non-smoking rooms are available.Grand Deluxe Room:
More spacious than the Deluxe Room, with enhanced amenities and a luxurious bathroom with a bathtub and bidet.Signature Suite:
A lavish suite with a separate living area, bedroom, and a large bathroom. Offers stunning views of Jakarta.Raffles Suite:
The ultimate in luxury, featuring a spacious living area, dining area, bedroom, and a private balcony.Presidential Suite:
The most opulent suite, offering unparalleled space, luxury, and panoramic city views.
Hotel Facilities in Raffles Jakarta
Raffles Jakarta boasts a wide range of hotel facilities to ensure a comfortable and enjoyable stay. Whether you're looking to relax, stay active, or simply enjoy the hotel's amenities, there's something for everyone. These hotel amenities cater to both adults and children.Swimming Pool:
A stunning outdoor swimming pool with comfortable lounge chairs and a poolside bar. Open daily from 7:00 AM to 7:00 PM.Fitness Center:
A well-equipped fitness center with state-of-the-art equipment. Open 24 hours.Raffles Spa:
Offers a range of rejuvenating treatments and therapies. Prices vary depending on the treatment. Open daily from 10:00 AM to 10:00 PM.Kids' Club:
A dedicated kids' club with supervised activities and games. Open daily from 9:00 AM to 6:00 PM.Business Center:
A fully equipped business center with meeting rooms and secretarial services.
Hotel Buffet or Restaurant/Cafe in Raffles Jakarta
Raffles Jakarta offers a variety of dining options to satisfy every palate. From a lavish hotel buffet to elegant hotel restaurant and a cozy hotel cafe, you'll find something to tempt your taste buds.Arts Cafe:
Offers an international buffet with a wide selection of dishes. Price per person is approximately SGD 70. Open for breakfast, lunch, and dinner.Navina:
A sophisticated restaurant serving modern Indonesian cuisine. Signature dishes include Rendang and Gado-Gado. Open for lunch and dinner.The Writers Bar:
A stylish bar offering a selection of cocktails, wines, and light bites. Open from 11:00 AM to 1:00 AM.Raffles Patisserie:
A charming cafe serving pastries, cakes, and coffee. Open from 7:00 AM to 9:00 PM.
Raffles Jakarta Airport pickups and How to Book
Need hotels with airport shuttle services? Raffles Jakarta does not directly offer a dedicated hotel to airport transfer service. However, the concierge can assist in arranging private car services or taxis for airport pickups. To book, simply contact the hotel concierge in advance of your arrival, ideally at least 24 hours prior, to arrange for a private car service. Provide your flight details, including arrival time and flight number, to ensure a smooth and seamless transfer.Nearby MRT Station & Bus Stops
Navigating Jakarta using public transport is easier than you think! If you're looking for the nearest MRT station or nearby bus station to Raffles Jakarta, here are a few options:MRT Bendungan Hilir Station:
Approximately 1.5 km from the hotel.Bus Stop Karet Sudirman:
Approximately 500 meters from the hotel.
Nearby Attractions for Family / Kid Friendly
Looking for nearby activities and things to see nearby Raffles Jakarta for a fun family outing? Jakarta Selatan has plenty of options! Here are a few nearby places to go that are perfect for families:KidZania Jakarta:
An interactive city where kids can role-play different professions. Approximately 6 km from the hotel. Entry price is around SGD 25 per child.Dunia Fantasi (Dufan):
A large amusement park with thrilling rides and attractions. Located in North Jakarta, approximately 15 km from the hotel. Entry price is around SGD 30 per person.Ragunan Zoo:
Home to a wide variety of animals from around the world. Approximately 10 km from the hotel. Entry price is around SGD 5 per person.Taman Mini Indonesia Indah (TMII):
A cultural park showcasing the diversity of Indonesia. Approximately 12 km from the hotel. Entry price is around SGD 10 per person.Museum Layang-Layang (Kite Museum):
A unique museum dedicated to kites. Approximately 8 km from the hotel. Entry price is around SGD 3 per person.
Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!
Where to eat near Raffles Jakarta (Jakarta Selatan)
Craving some nearby dining experiences? Jakarta Selatan offers a fantastic array of local food and international flavors. Here are some food eatiries near me to explore:Cafes/Restaurants:
Common Grounds:
A popular coffee shop known for its specialty coffee and brunch menu.Union Brasserie, Bakery & Bar:
A stylish restaurant serving modern European cuisine and delicious pastries.হারিস হোটেল (Haris Hotel) :
A well-known restaurant serving a variety of local and international dishes.
Local Street Food:
Nasi Goreng:
Fried rice with various toppings.Satay:
Grilled meat skewers served with peanut sauce.Gado-Gado:
Indonesian salad with peanut sauce.Ketoprak:
Tofu, vegetables, and rice noodles with peanut sauce.Martabak:
Sweet or savory stuffed pancake.
Shopping places near Raffles Jakarta (Jakarta Selatan)
Looking for some retail therapy? Jakarta Selatan has plenty of shops near me, from upscale malls to local markets. Here are a few nearby shopping destinations:Lotte Shopping Avenue:
A modern mall with a wide range of international and local brands.Kota Kasablanka:
A large shopping mall with a variety of shops, restaurants, and entertainment options.Grand Indonesia:
One of the largest shopping malls in Southeast Asia, offering a vast selection of shops and restaurants.
Other Places to Stay Near Raffles Jakarta
Need an alternative to Raffles Jakarta? Here are some other hotels in Jakarta Selatan to consider:Luxury/5–6 star hotels nearby:
The Ritz-Carlton Jakarta, Mega Kuningan:
Offers luxurious accommodations and exceptional service.Four Seasons Hotel Jakarta:
A sophisticated hotel with stunning city views.The Langham, Jakarta:
A stylish hotel with a range of dining options and a rooftop pool.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!
Four-star hotels nearby:
Hotel Gran Mahakam:
A classic hotel with a central location.Wyndham Casablanca Jakarta:
Offers comfortable accommodations and a range of amenities.JS Luwansa Hotel and Convention Center:
A modern hotel with a convention center.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!
Three-star hotels nearby:
Amaris Hotel Tebet:
A budget-friendly hotel with a convenient location.Pop! Hotel Tebet Jakarta:
A modern and affordable hotel.Favehotel Gatot Subroto Jakarta:
Offers comfortable accommodations at a reasonable price.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!
Conclusion
Ready to experience the luxury and convenience of Raffles Jakarta or explore other fantastic accommodations in Jakarta Selatan? Hotel availability can vary, so it's always best to book in advance to secure your preferred room type and dates. Don't miss out on the opportunity to create unforgettable memories in this vibrant city. Start planning your trip today and enjoy a seamless room booking experience with Traveloka! book cheap hotels in Indonesia cheap hotels nearbyAll facilities in Raffles Jakarta
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Things to Do
- Outdoor pool
- Children play area
Public Facilities
- Parking
- WiFi in public area
Kids and Pets
- Babysitting with surcharge
General
- Swimming pool
In-room Facilities
- TV
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Raffles Jakarta
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Number of floors in Raffles Jakarta | 16 |
Another facilities in Raffles Jakarta | Outdoor pool, Children play area, WiFi in public area, Babysitting with surcharge, Swimming pool |
Frequently asked question in Raffles Jakarta
Is Raffles Jakarta parking free for hotel guests, and do you offer valet parking services?
Parking at Raffles Jakarta is complimentary for hotel guests. We also offer a convenient valet parking service for your added comfort and ease. Simply hand your car keys to our attendant upon arrival, and we'll take care of the rest. Enjoy your stay!
Does Raffles Jakarta offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at Raffles Jakarta. Unfortunately, specific details regarding hotel smoking rooms or designated smoking areas are not readily available online. To confirm their policy on smoking, I recommend contacting Raffles Jakarta directly via phone or email. They will be able to provide the most up-to-date and accurate information about their smoking policy.
Does Raffles Jakarta offer free hotel Wi-Fi for guests during their stay?
Yes, Raffles Jakarta provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues accessing the hotel wifi, don't hesitate to contact reception for assistance.
Where is the nearest MRT station or bus stops nearby Raffles Jakarta? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Raffles Jakarta, offering easy access to the city. While there isn't an MRT station immediately nearby, bus routes provide convenient transport. For visitor attractions, explore the nearby National Museum of Indonesia and the iconic Istiqlal Mosque, both offering fascinating insights into Indonesian culture and history. These things to do nearby are easily accessible using the local bus network.
Is Raffles Jakarta a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the specific pet policies of hotels like Raffles Jakarta. To find out if Raffles Jakarta is a pet-friendly hotel or offers animal-friendly accommodation, I recommend checking their official website or contacting them directly. Their website should clearly state their pet policy, if any.
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More Reviews from Other Guests in Raffles Jakarta
Traveloka (383)
Other sources (139)
9.0
Exceptional
From 383 reviews
Provided by travelers on
Cleanliness
9.3
Room Comfort
9.3
Meal
8.7
Location
9.1
Service and Facilites
9.2
People often mention about Raffles Jakarta
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Distance to City Center (5)
Ambiance (5)
Room Space (5)
Hotel Area (5)
Surroundings (4)
Family Friendly (4)
Staff Friendliness (4)
Activity Option (4)
Bedroom (4)
Bathroom (4)
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Traveler Reviews Raffles Jakarta
Number of reviews per page
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Customer reviews
S***y
Leisure
10.0
/10
Reviewed 2 week(s) ago
an amazingly good, clean hotel surrounded by luxury buildings
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DA
Diah A. S.
Staycation
10.0
/10
Reviewed 8 week(s) ago
Very happy to staycation here. PB was very helpful during the stay
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Accommodation's Reply
05 Jun 2025
Dear Ms. Diah, Thank you very much for taking the time to share your staycation experience with us. We are very happy to know that you felt very happy during your stay, and that our Butler service was able to assist you well throughout the entire time. Your comments are an encouragement for our entire team to continue to provide the best service from the heart. Hopefully this pleasant experience will leave a sweet impression and make you feel more at home. We look forward to welcoming you back to Raffles Jakarta — a place where guests come as guests, leave as friends, and return as family. Warm regards, Rhany. Guest Experience Manager. Raffles Jakarta
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Iin H.
Staycation
10.0
/10
Reviewed 27 week(s) ago
I have a superb 2 nights stay at Raffles Jakarta with family , the check in is smooth like butter , I arrived early at 12.10 noon and the receptionist on duty was so kind he checked me in 10 minutes later. Breakfast was delicious with a wide array of food selection. Unforgettable.
+2
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Accommodation's Reply
05 Feb 2025
Dear Iin H,
Thank you for your wonderful review! We’re delighted you and your family had a superb stay with us. It’s great to hear that your check-in was seamless and that you enjoyed our breakfast selection. Your kind words mean a lot to our team.
We look forward to welcoming you back for another unforgettable experience at Raffles Jakarta!
Warm regards,
Rhany
Guest Experience Manager
Raffles Jakarta
Yasmine
Staycation
10.0
/10
Reviewed 36 week(s) ago
Wonderful stay, wonderful staffs such a lovely experiences. Although it was only 1 night but we really had a blast, I can say the best 5 stars hotel in Jakarta so far. The service and facility is 10/10 thanks to the warmth of the staffs and the high quality services also attention to details.
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Accommodation's Reply
02 Dec 2024
Dear Ms. Yasmine,
Thank you for sharing such a heartfelt review of your stay with us at Raffles Jakarta. It warms our hearts to know that your experience, though brief, left such a lasting impression.
We are thrilled that you enjoyed our facilities and service, and your kind words about our team’s warmth and attention to detail mean the world to us. It is truly our passion to create memorable moments for our guests, and we are delighted that we could make your time with us special.
We look forward to welcoming you back for another wonderful stay. Hopefully, next time, we can make it even more unforgettable!
Warm regards,
Rhany
Guest Experience Manager
Raffles Jakarta
C***A
Staycation
9.4
/10
Reviewed 40 week(s) ago
Very nice warmest welcome when check in and check out. Got a welcome chocolate at room. And notes from GM. Next can I get upgrade room please 😃.
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Accommodation's Reply
01 Nov 2024
Dear valued guest,
Thank you so much for your wonderful feedback! We are thrilled to hear that you felt warmly welcomed during your check-in and check-out, and that you enjoyed the welcome chocolate and personal note from our General Manager Yves Mudry. It’s the little touches that we hope make your stay special!
Regarding your request for a room upgrade, we would love to accommodate you on your next visit. We truly appreciate your support and hope to welcome you back to Raffles Jakarta, where you’ll always arrive as a guest and leave as a friend.
Warmest regards,
Rhany
Guest Experience Manager
Raffles Jakarta
FT
Fredrik T.
Staycation
10.0
/10
Reviewed 60 week(s) ago
This is one of the recommended hotel for the staycation. You'll definitely will come back again and again.
1 people find it helpful
Accommodation's Reply
01 Jul 2024
Dear Mr. Fredrik,
Thank you for your wonderful review on Traveloka. We're thrilled you enjoyed your staycation with us and plan to return. Your kind words inspire us to continue providing exceptional service.
We look forward to welcoming you back again and again.
Warm regards,
Rhany
Guest Experience Manager
Raffles Jakarta
I***m
Staycation
8.7
/10
Reviewed 73 week(s) ago
Beberapa staff sangat ramah, baik dan membantu. Banyak juga diberikan compliments.
1 people find it helpful
Accommodation's Reply
05 Apr 2024
To Our Valued Guests, Thank you for your positive review! Glad to hear that you experienced the friendliness and helpfulness of some of our staff. We really appreciate your appreciation of the friendliness and service provided by our staff. We will continue to be committed to providing the best experience for each of our guests. Thank you also for your comments regarding the complements provided. We hope to welcome you back to Raffles Jakarta for an equally satisfying experience in the future. Warm regards, Rhany. Guest Experience Manager.
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H
Hensen
9.7
/10
Reviewed 75 week(s) ago
Ruangannya mevvah banget, breakfastnya satisfactory servicenya, showernya mantap, akses ke lotte mall gampang, staff sangat terasa warm dan sincere, dapet welcome coffee, ada personal butler pula, highly recommended.
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Accommodation's Reply
23 Feb 2024
To Mrs. Cintya Dewi, Thank you for taking the time to share your experience at Raffles Jakarta through this warm review. We are very happy to know that you enjoyed your stay with us. We are very proud to know that you found our room luxurious, breakfast satisfying, and our service satisfying. We are committed to providing an unforgettable stay for every guest, and being part of your memories is an honor for us. Glad to hear that Mom enjoyed the comfortable shower and easy access to Lotte Shopping Avenue. We always strive to provide convenience and comfort for our guests. Moreover, it was very encouraging for us to hear that our team gave a warm and sincere impression. At Raffles Jakarta, we not only strive to meet our guests' needs, but also to create meaningful and meaningful relationships. We thank you for your praise for our attentive service. Don't forget, we are very happy to enjoy our welcome coffee and the personal butler service that we provide. We hope that you feel appreciated and treated special during your stay with us. Thank you for the very valuable recommendation. We hope to welcome you back to Raffles Jakarta in the not too distant future, and provide the same experience, even better than before. Warm regards, Rhany. Guest Experience Manager.
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Dewi Retnowati
8.5
/10
Reviewed 79 week(s) ago
The accommodation was very clean, the breakfast were tasty, and the staff were very generius with the breakfast offering.
1 people find it helpful
Accommodation's Reply
29 Jan 2024
Dear Ms. Dewi,
Thank you for taking the time to share your feedback following your recent stay at Raffles Jakarta. We are thrilled you found our accommodations exceptionally clean and enjoyed the delectable breakfast offerings.
At Raffles Jakarta, we take great pride in curating an environment of timeless elegance, and it brings us immense joy to know that your experience reflected this commitment. Your commendation of our staff's generosity in the breakfast offerings is genuinely appreciated and will be shared with our dedicated team.
We look forward to welcoming you back for another delightful stay at Raffles Jakarta.
Warm regards,
Rhany
Guest Experience Manager
JS
Jennifer S.
10.0
/10
Reviewed 83 week(s) ago
Terima kasih Raffles untuk pelayanan service semuanya top. Kasur double bed cocok banget buat yang bawa anak. Luas lega kamarnya. Next bakal stay lagi di sini.
3 people find it helpful
Accommodation's Reply
13 Jan 2024
Dear Ms. Jenifer, Thank you for your positive review! We are very happy to hear that you enjoyed our service at Raffles Jakarta and were satisfied with the spacious rooms, especially the double beds which are suitable for guests who bring children. We are looking forward to the opportunity to welcome you back to Raffles Jakarta. If there are any specials or other needs we can fulfill to make your visit more special, please don't hesitate to let us know. Thank you very much for your visit and positive feedback! See you again at Raffles Jakarta! Warm regards, Rhany. Assistant Guest Experience Manager.
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LH
Latifah H. N.
9.7
/10
Reviewed 91 week(s) ago
The experience of staying at Raffles Hotel Jakarta was very pleasant and memorable. The entire staff is very friendly and provides extraordinary service. All staff are dressed very neatly according to their respective functions. The rooms and room facilities are very good, clean, fragrant, exclusive. Every corner at Raffles Hotel is created with attention to detail and aesthetics. Imagine this, the standing lamp cable in the room is wrapped in suede cloth so it looks aesthetic. The stainless steel handle on the lift is wrapped in leather so it's not slippery and cool to the touch. The check in and check out process is very fast. There is a nice garden on the 14th floor for walking or jogging track. The food in the restaurant at breakfast was delicious and amazing. The staff at the restaurant are very helpful. Overall this is the best hotel in Indonesia.
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Accommodation's Reply
01 Dec 2023
To Latifah Hanum Nasution, Thank you for the very positive and appreciative review regarding your stay at Raffles Hotel Jakarta. We are very happy to hear that you found it very enjoyable and impressed with our service. Your praise for the overall friendly staff, neat clothing, nice rooms and facilities, attention to detail, and speed of the check-in and check-out process is greatly appreciated. We always strive to provide a special stay experience and pay attention to details to create an exclusive atmosphere. We are also happy that you enjoyed the facilities such as the garden on the 14th floor, the delicious food during breakfast, and the involvement of the staff in the restaurant. Your award for naming Raffles Hotel Jakarta as the best hotel in Indonesia is a great honor. We hope to welcome you back to Raffles Hotel Jakarta in the future. If there is anything specific we can help with or improve, please don't hesitate to let us know. Thank you so much for your visit and this great review! Warm regards, Rhany. Assistant Guest Experience Manager.
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LA
Lesli A.
10.0
/10
Reviewed 113 week(s) ago
Super nice hospitality. Will be back here for sure.
1 people find it helpful
Accommodation's Reply
11 Jun 2023
Dear Ms. Lesli,
Thank you so much for your kind words and for sharing your experience with us! We're thrilled you enjoyed our hospitality and had a great stay. Your feedback means a lot to us.
We look forward to welcoming you back again in the future!
Sincerely,
Rhany
Assistant Guest Experience Manager
DU
Defrian U.
9.7
/10
Reviewed 127 week(s) ago
Amazing and superb hotel. Good food and strategic location near the shopping center.
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Accommodation's Reply
01 Mar 2023
Dear Defrian Utama, Thank you for taking the time and sharing your good assessment of your stay! We are happy to make your stay a pleasant experience at Raffles Jakarta. We will be happy to serve you again with the same greatness the next time you visit Raffles Jakarta. Sincerely, Ryan. Asst Guest Experience Manager.
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UMARUDIN
10.0
/10
Reviewed 129 week(s) ago
It is a great hospitality in town near city and connected with wonderful mall. Many variance on food with natural taste of Indonesian food. Helpful and warm support from the employee is one of the key that potentially make everyone comfort to stay more longer in next reservation.
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Accommodation's Reply
16 Feb 2023
Dear Mr. Umarudin,
Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Raffles Jakarta and enjoy the food taste that we offer at our outlets and our colleagues welcome you with their hearts and make us proud with their service.
We’d be happy to serve you again with the same awesomeness next time you visit Raffles Jakarta.
Thank you and regards,
Rhany
Asst Guest Experience Manager
KR
Kaka R.
5.4
/10
Reviewed 133 week(s) ago
The waitress lacking of goodwill.
2 people find it helpful
Accommodation's Reply
17 Jan 2023
Dear Kaka,
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent such incidents.
I hope you stay with us again when your travels bring you back to the area.
Regards,
Rhany
Asst Guest Experience Manager
RN
Reni N.
10.0
/10
Reviewed 133 week(s) ago
Beautiful, majestic. Spacious, very comfortable to spend the end of the year here, extraordinary 5 star facilities. Makes you want to stay at Raffles again.
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3 people find it helpful
Accommodation's Reply
13 Jan 2023
Dear Ms. Reni,
Thank you for taking the time and sharing your positive feedback about your stay! We are happy to make your year-end stay experience enjoyable at Raffles Jakarta. We will be happy to serve you again with the same greatness the next time you visit Raffles Jakarta.
Warm regards,
Rhany
Asst Guest Experience Manager
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bp
budi p.
10.0
/10
Reviewed 133 week(s) ago
One of the best hotel in Jakarta. 10/10 speechless can't say no more. The best of the best.
2 people find it helpful
Accommodation's Reply
13 Jan 2023
Dear Mr. Budiman,
Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Raffles Jakarta. We’d be happy to serve you again with the same awesomeness next time you visit Raffles Jakarta!
Kind Regards,
Rhany
Asst Guest Experience Manager
J
Joanny
9.7
/10
Reviewed 134 week(s) ago
Nice hotel, clean with good hospitality and warm service. Will stay here again some other time.
Find this review helpful?
Accommodation's Reply
13 Jan 2023
Thank you for your feedback Joanny. We’d love to host you the next time you visit Raffles Jakarta. Share our location with your friends and family as well!
Kind Regards,
Rhany
Asst Guest Experience Manager
DS
Dini S.
10.0
/10
Reviewed 137 week(s) ago
The rooms are cool and very clean, the view is okay, the food is delicious, the swimming pool is comfortable, the hotel staff are friendly, the service is really good. Anyway, really satisfying.
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1 people find it helpful
Accommodation's Reply
23 Dec 2022
Dear Dini,
Thank you for taking the time and sharing your assessment of your stay! We are happy to make your stay enjoyable at Raffles Jakarta. We will be happy to serve you again with the same greatness the next time you visit Raffles Jakarta
Thank you,
Rhany
Asst Guest Experience Manager
See original
Eka
9.3
/10
Reviewed 137 week(s) ago
Everything is OK, except, the free breakfast only provided for 1 person, instead of two.
1 people find it helpful
Accommodation's Reply
17 Dec 2022
Dear Eka,
Thank you for taking the time to review your recent experience with us!
Regarding your comment on the breakfast, as much as we regret your experience, we kindly inform you that the rate you booked is only entitled to 1 person for breakfast. You can always add the extra person for breakfast at our Arts Cafe with an additional IDR 260,000++. If you travel with kids, our breakfast is complimentary for 6 years old kids.
Again, we thank you for the share your experience with us!
We are here looking forward to seeing you again soon!
Regards,
Rhany
Asst Guest Experience Manager
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