Comfort Hotel Xpress Tromso

Clean room, good location, helpful manager

Perfect location in central Tromsø. The staff are amazing and accommodating. There were some issues, including a broken TV frame and light switches. Additionally, cleaning the room once every 4 days and charging for extra towels and bed sheets under the guise of “sustainability,” even though the cheapest motels in the US do so daily, is a disappointment for a hotel of this level.

Inflexible check out processes, lack of housekeeping and poor communication by front desk. No luggage storage available and only paid options nearby. Wont recommend!

Clean, no frills, conveniently located

Not worth the money, will avoid this brand of hotel in the future. Heaven forbid you’re in a room on the south side of the building. There’s a nightclub outside that will keep you up all night. The walls were very thin…you can hear doors slamming all through the night and people talking in the room next to you. They aren’t very clean and you can’t control the temperature so very hot as well. If you plan on staying longer than a night go somewhere else because it’s unlikely you’ll have a good rest here.

Best check in ever. It was fast and hassle free.

Nice hotel but need to be floor 4 or higher otherwise street noise is a lot. Offer a microwave in reception (but it did break) and hot water (if empty ask and they will refill) . Reception are very business like. But rooms are nice and clean.

I am writing to formally raise a complaint regarding my stay and to request appropriate refund or compensation, as the issues I experienced significantly affected my comfort and the quality of my stay. At the time of making my reservation, there was no indication that the room assigned to me would be an accessible (disabled) room. Upon arrival, I was given such a room, including a bathroom designed for accessibility. As a guest who does not require an accessible room, this was unexpected and unsuitable. Despite raising this concern at reception and requesting a room change, I was informed that this would not be possible. In addition, the bathroom lighting was malfunctioning, with continuous flickering that caused discomfort and made the bathroom unpleasant to use. This is a basic maintenance issue that should have been resolved prior to assigning the room. Furthermore, the room temperature was inadequate. The heating system appears to be centrally controlled, preventing guests from adjusting the temperature beyond a fixed limit. Although there is a radiator in the room, it is locked and does not provide sufficient heating. The room relies mainly on a ventilation or air-conditioning system, which was ineffective. At the time of my stay, the room temperature was 19.6°C, while the outdoor “feels like” temperature was approximately -17°C. When I reported this to reception, I was informed that the hotel operates with a fixed temperature setting and that any increase occurs ver

Room was very clean and the bathroom was lovely, the floor was always warm. Staff were friendly and helpful and though we chose not to use it the bar and breakfast area were all well stocked. Great location for walking around Tromso and accessing pick up locations for tours. The street outside was noisy though this was only on the Saturday night, the rest of our stay through to Tuesday was quiet.

Modern rooms with everything we needed, except on the first night we could hear the neighboring room through the wall. We were definitely disappointed by the breakfast and snack options. Much better options at the 7/11 down the street. Overall, an okay stay.

Clean rooms great location reception staff could have more training

The staff outstanding down to earth. Front desk outstanding. See you in 2026

Located close to the City and main atractions. Clean, comfortables, calid and warm

Room is too small and without basic amenities. Too noisy on ground floor.

Good location to everything

Clean, comfortable rooms and very friendly, welcoming staff.

24x7 reception (barception), clean room, good amenities

non era scritto nel sito che non c'era colazione nè riordino della stanza nè asciugamani (solo due teli per la doccia) nè tappetino per bagno (per asciugarlo visto che non c'è neanche la tenda della doccia per evitare che si allaghi). inoltre sempre in bagno non c'è neppure un ripiano per poggiare i beauty case. le luci della stanza sono insufficienti anche solo per vedere e non c'è uno specchio in camera

Very central location. Staff were very helpful. All you need for a short stay

Emplacement idéal, propre.