Comfort Hotel Xpress Tromso

Staff seem courteous and the room is ok, as expected for the relative price in Tromsø. Very few cleaning days though, and when they don't clean the fourth day as they are supposed to its not nice. Had to ask twice in the reception and waited until thw 6th day before it was done

Ved første øjekast var vi positivt overraskede over hotellet. Det ligger centralt, og der er gåafstand til bymidten, restauranter, supermarkeder og dagsture. Værelset (med to enkeltsenge) var større end forventet. Der stopper glæden dog også. Da vi trådte ind på vores værelse bemærkede vi, at der var meget koldt. Temperaturen stod på 17,5 grader. Det er lavere end myndighederne anbefaler - også i Norge. Vi tændte derfor for varmen, men uanset hvor højt vi skruede op, skete der intet over flere timer. Om aftenen gik vi ned i receptionen og fik at vide, at han kunne tilbyde os en kop te, og at der burde være ekstra dyner under vores seng. Det var der ikke, så han kom med en ekstra madras(?) og en oplysning om, at han selv sover i 17 grader. Godt for ham?? Jeg lider desværre af en kronisk lungesygdom, som betyder, at jeg ikke kan tåle at få kold luft i lungerne, når jeg sover. Jeg gjorde ham opmærksom på det og sagde, at jeg ikke vil være syg og have min ferie ødelagt. Hertil tilbød han igen en kop te?? Fuldstændig ubrugeligt og meget lidt servicemindet. Næste morgen, da min rejsemakker var blevet syg, gik vi ned i receptionen og talte med Marcus. Endelig blev vi mødt af imødekommenhed, og vi blev med det samme lovet et andet værelse. Da vi flyttede ind på det samme eftermiddag, var der 20 grader, og da vi tændte varmen, steg temperaturen - langsomt over to dage - til 22 grader. Vi vil absolut ikke anbefale nogen at booke dette hotel, medmindre I gerne vil være syge. Sel

The staff were very friendly and helpful , the room was quite small and could have benefitted with more more shelves in the bedroom and bathroom. A great location in the town

Great location. Room was warm. Great shower. Comfortable bed. Staff very helpful

Absolutely superb hotel. Considering this was classed as a budget hotel it was fantastic. Location is just the best about 3 mins walk to the harbour and literally in the centre of the city. Rooms were lovely and warm and very clean nd modern. Staff were super friendly. Lobby area was great could get free coffees and a really chilled out vibe to sit and chat etc

It was clean, and a normale hotel room that actually also make u feel and see that they take care of every hotel room seriously don’t matter if it is low class room or suite room, good job!

TV did not work, climate control wouldn't adjust. Card holder for the lights fell off.

Helt ok for korte opphold.Overmadrassen sklir av sengen. Ganske irriterende. Bra plassering.

Very small room

place was centrally located, small rooms but very comfortable

Alles sauber und unkompliziert! Das Zimmer war etwas klein, aber hat völlig ausgereicht.

There is nothing in the room. No fridge, hot water boiling pot, even no cup or glasses

We did get there at 1.30pm and knew check in wasnt until 3pm.. so left our bags and went out n about. Came back at 3pm only to be told room not available yet, no manager to speak with and no idea when rooms would be ready. Eventually pushed (as we had trip booked for the evening) and fonally got rooms 5.20pm. Not very well managed and by this time we seemed to be only 2 couples still not in our rooms!

In the bathroom, there's not even one shelf nor cup for teeth brushing so that I had to put my face item on the tile & I had to use my hand for gurgling. Lights are so dark to reading.

Great location staff were helpful and nice. Room was clean but no safe (which I didn’t look in to before booking), no room cleans or towel changes were done which I’m not sure if it’s advertised or not however the team were helpful and got us replacement towels on request.

Hotel ist sehr zentral und schön sauber.

Good but higher floors better due to street noise

Great staff very helpful. Despite being a very basic hotel, its clean with comfy beds. Its very conveniently located right in the heart of tromso city centre. I was happy with my stay. I would highly recommend this hotel.

The location of this hotel is spot on, the rooms are clean, the staff are helpful, showers are hot and powerful, bed is comfortable.

Hotellet ligger centralt, men indtjekning, gode faciliteter. God seng