Henann Tawala Resort

Rooms 5 stars. Breakfast buffet 3 stars. Needlessly complicated towel policy 0 stars. Overall 2 stars. You may need a masters degree in hotel management to understand Hennan’s pool towel policy. You are given cards that you can redeem for a towel (maybe). It was never clear to me whether I was supposed to get the card back when I returned the towel. At any rate, we returned the towels every time, the same day. When I checked out, I had a towel token in my key folder that I had never used. This caused a half-hour delay while the staff “investigated” the matter. This system is completely idiotic! NOT a 5 star experience

Excellent stay but super expensive. Please give discounts to local tourists.

Outstanding! Plain and simple, I would return to this resort again.

Clean Room. Friendly Staff. Great Breakfast.

Hennan tawala needs more places to eat and needs its own gym

Yes…

We enjoyed our stay here and will definitely be back again

Great experience and people

Raffin the pool bartender was friendly and very accommodating.. the room was nice ..the buffet breakfast was exceptional

We were not at beach side

The property was nice and clean. My only comment would be for their cushion beach lounge chairs to be wash. It has bird poops.

The hotel is very nice and clean. All the workers from receptionist, waiters, guard, golf cart driver and other workers. No problem easy to talk too and you will understand them good English. I’m coming back again next year.

Very nice property and breakfast is fabulous. Staff are very helpful and friendly.

Property is very clean,staff are very friendly and respectful,rooms are exceptionally clean.

There are two hotels on the property, the Hennan Alona and Hennan Tawala. We stayed at the Tawala, but beach access is through the Alona's beach club. We were told we couldn’t use their pool or most beach facilities. With our flight delayed by more than 3 hours, the hotel told us that upon checkout, we could walk around the property, but not go in the pool or beach. It’s nearly 90 degrees out so we walk around in the hot sun, or sit in the lobby. And they made sure to disconnect the WiFi the moment they processed the checkout and the hotel doesn’t offer free WiFi in the common areas. BTW, the coffee is terrible and the buffet breakfast is mostly bland food that isn’t even really warm, even though they’re under heat lamps to in chafing pans. Potato wedges and omelettes were basically room temp. None are made to order. You’re better off going off property for breakfast, even though they included it in the room price. The staff is always super friendly and polite, they get a 5 star rating. The hotel itself, maybe a 3.

Great except that the buffet was limited. And the bacon - that I so love- was not crunchy but hard like a rubber.

The room is very clean. Staffs are friendly. Its 10 minutes away from beach which is noot bad. The pool is very relaxing. The buffet breakfast is also very delicious

Nice

staffs are very kind.

Everything was great access to beach and near by restaurants is very close .The staff is top notch, I will definitely be back.