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Hotel Fort Canning

Hotels
11 Canning Walk, Dhoby Ghaut, Orchard, Singapore, 178881
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Traveloka
8.3 Impressive
From 294 reviews
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Check our curated reviews for honest descriptions about this accommodation.
I really enjoyed my 3D2N stay here. I was looking for a quiet getaway so I was avoiding town areas hotel, and this hotel is perfect as it is surrounded with greenery, and away from crowds. Yet, it is just a short 10 minutes walk to Plaza Sing mall. The Deluxe room is huge, the bathtub was really comfy as well. I really like that the room comes with a bluetooth speaker, I could play music and soak in the tub. The TV was meh, not much channels to watch and not a smart TV. There are two pools, both were clean but the benches are worn out. The hotel can be a little old, but overall it is beautiful especially at night and it is well maintained. Customer service can be improved as they are not the most responsive, I had to call several times before someone pick up in the morning/afternoon. The breakfast was yummy, with a decent variety. Recommended for anyone looking for a quiet getaway, away-from-city kind of vibe.
Kathryn T.
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Facilities
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Location Info

11 Canning Walk, Dhoby Ghaut, Orchard, Singapore, 178881
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Check-in
Sat, 02 Jul 2022
Duration
1 night
Guests and Rooms
1 Adult(s), 1 Room
Based on 294 reviews
8.3
Impressive
Fantastic
107
Very Good
111
Satisfying
17
Average
59
Poor
0
Cleanliness
Comfort
Meal
Location
Service
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strategic location (1)
excellent service (2)
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RL
4 Reviews
9
/ 10
9
Staycation
The hotel is set in very relaxing surroundings and heritage buildings. Facilities are a bit hard to find as it was formerly a social clubhouse converted to a hotel. But overall-apart from odd trimmings like the wash basin area being too small, slippery marble tiles, lack of hooks and sockets in the room, and curtains to cover the toilet area from the bedroom but there is still space to peep through is odd. But other than these, the room and hotel generally are cosy. However, service standards fall short. On many occasions, when making requests etc, the first response either via email or in person (even by managers) is no. Later they might backtrack and accede to your request but the first impression has already been made and leaves a sour taste. The curt attitude of staff comes off as almost rude and unwilling so this really needs to be addressed. Even saw a manager 'teaching a trainee' with a superior attitude right in front of me and I thought it was uncalled for. The only saving grace was the trainee was so much more welcoming and polite than senior staff and the dining staff who went of their way to interact and offer me comply coffee and pastries when I accompanied folks who had stayed overnight for breakfast. That is customer service and the rest of the staff shd really learn to put customers first. By the way, there are only awesome or disappointing options here so since I generally had a good time, I will choose awesome even though I'd rate overall as just above average given the drag down by service by the majority of senior staff.

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SE
1 Reviews
5.5
/ 10
5.5
Staycation
I expected more from a 5 star hotel. I had my wedding there about 5 years ago, but today the service and facilities is a far cry from a 5 star standard hotel. The staff seems under trained, from the reception to the restaurant staff. At the reception, there was a long pause of about 3mins from sitting us down to begin the process of checking in. Not sure what was she busy with. Thereafter she asked which name did I book under when I have already given my ID to her. Luckily there was no queue behind me if not it would have been a jam. At the restaurant for breakfast buffet, I had to wait for more than a minute at the entrance with still no one attending to me, and so I had to self-service to approach a staff by myself. After a long 30mins wait from ordering, the wrong order came. The guests on my right waited even longer than 30mins before the staff verified their order. Throughout my meal I've also heard various complaints from other tables. Although it was a small restaurant and only half seated, the restaurant staff were seen working very hard. They were seen rushing about and sweating to serve and take order. The saving grace was the staff ' s good attitude, hard work and teamwork. But it takes more than just these staff qualities for a hotel to deserve being a 5 star. The staff have to be trained to produce quality services as well. On the other hand it is also not good for the staff image to be rushing about and sweating through their clothes, making them look unkempt and flustered. Making it seem like the hotel is keeping to a budget and hence understaffed and overworking the staff. The food spread for breakfast buffet was very limited (the least I have seen in all my staycations of more than 5 hotels so far), and yet each guest can only order a main ONCE. The drinks that I ordered never came, and I had to self-service from a dispenser that had barely any juices left, with glasses out of place that I have to search for. The food quality for breakfast buffet is bad for a 5 star hotel as well. The sausage was warm, but the bacon was soggy and chilled, and the toasted bread (which was supposed to be crunchy) was soft. It tasted like the food had been left waiting for some time before being served to me. All these experiences made me “full” from the loss of appetite. While I understand that the hotel may be trying to maintain a “heritage” colonial image, it ' s an invalid excuse for not upgrading the infrastructure, facilities and equipment like the lift and water kettle, which seems old and overused. I expected more from a 5 star hotel and the 5 star price that I have paid. If it was a budget hotel I would not have expected as much. Something must have gone wrong with the system that makes the staff works so hard but still not achieving the 5 star standard. Maybe the management have to stop resting on their laurels for being a 5 star hotel, and start revamping their system to be more efficient. I hope the Hotel Fort Canning can be answerable to my wife and I for these negative experiences.

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HM
5 Reviews
6
/ 10
6
Staycation
The room look as in the pictures on the website. However, the service is really slow, for check-in and at restaurant.

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TH
2 Reviews
9.1
/ 10
9.1
Staycation
Stayed here after our solemnisation with my husband as a mini honeymoon and getaway. Walking distance to plaza sing. No complimentary service provided for newlywed (I emailed and asked but nothing provided. Hotel receptionist also didn't offer any complimentary service although she did congratulated when we checked in hotel). Hotel and room design nice and breakfast selection not much but good too (good service by the staff in breakfast). Lost our way trying to find the pool so had to ask reception or staff for direction cause pool is so hard to find lol. For the small side entrance near carpark area, that area and entrance seems unguarded at night (quite dark) so anyone can walk into the lobby and don't need to safe entry check in when you come into lobby. My room was 217, can see a good view of the ground floor green patch area and can see opposite buildings near plaza sing. Bed comfy, no stains, no ordour. No robe to wear. Aircon abit noisy at night, no big deal. TV quite outdated and small, not much channels to see, no option for phone casting and can't plug in hard disk to see movie too. Hotel should consider upgrade TV. Hotel should provide an anti slip pad for the bath tub too. Most unpleasant part is the shower drainage area. I showered first so I was wondering why the water flooded at my feet level and drained so slowly. Out of curiosity I squatted down and use bare hand to pull up the drainage lid only to see gunks and fallen hairs all trapped and clogged there… Which meant the housekeeping didn't even clean this part before new guest come stay in the room… no choice I was halfway showering already, and I didn't ask my husband for help nor did I call hotel to come fix it. Out of quick response I just covered my hand with a plastic bag and pulled out those gunks and hairs and threw inside rubbish bin so that they couldn't clog anymore. And finally water started draining fast… so the hotel should really ask the housekeeping team to check all areas before new guest come stay. Again I didn't and don't wish to pursue this issue negatively and I didn't call hotel also because I was tired at that point of time and I just wanted to quickly done showering and rest in bed after a long day. Will still go HFC again for a quiet getaway if I have chance and hopefully have voucher to get lower room rate.

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9.1
/ 10
9.1
Very romantic vibes. Great for couples.

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NA
1 Reviews
9.7
/ 10
9.7
Staycation
The room is clean, spacious & comfy, the only cons is the bathtub very difficult to drain.

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CK
2 Reviews
8.4
/ 10
8.4
Staycation
Generally it 's a beautiful hotel. It 's abit of a climb to get to but secluded and quiet. The room overlooks the CBD area and is peaceful. Need to be cautious about the floors as it was slippery when wet because it is marble. The tap sprays water outwards. Service standards abit slow, had to call multiple times for housekeeping services.

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13 Reviews
9.4
/ 10
9.4
Staycation
+4
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9.4
/ 10
9.4
Staycation
Enjoyed my one night stay here. Walking distance to Clarke Quay and Bugis. Can stroll around Fort Canning park after early breakfast

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9.7
/ 10
9.7
Staycation
Nice and cosy place, quick and efficient hotel service. Room was good with great view and amenities including bathtub. Had a great stay. Would definitely recommend if within your budget.

1 liked this review

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Hotel Description
Check-in and Check-out Time
Check-in: From 15:00
Check-out: Before 12:00

Location
Hotel Fort Canning is located in area / city Dhoby Ghaut.

The hotel is located only 0.38 km away from Dhoby Ghaut MRT Station.

There are plenty of tourist attractions nearby, such as Singapore Shopping Centre within 0.29 km, and Fort Canning Park within 0.26 km.

About Hotel Fort Canning

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Hotel Fort Canning.

Hotel Fort Canning is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Hotel Fort Canning provides a pleasant accommodation for your stay.

From business event to corporate gathering, Hotel Fort Canning provides complete services and facilities that you and your colleagues need.

Experience a unique stay at the historical building of Hotel Fort Canning, which you rarely find in other places.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Fort Canning exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hotel Fort Canning is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Hotel Fort Canning.

Hotel Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.
Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

For overseas guests, Please advise your arrival flight details –Our standard check in time is from 3pm & check out is by 12pm. Please contact our reservations directly at email- reservations (at) hfcsingapore (dot) com for any queries with regards to this

Please assist to complete the following google link (one form per room) - please copy & paste onto your browser - : (https://docs.google.com/forms/d/e/1FAIpQLSddr05sfkMwLuF-BUahc6LFTkfAIJRGacnISLd487LbKlXZhA/viewform?usp=sf_link) for the pre- registration details of the guests staying - this is in line with our Safe Management Measure and also to expedite the check in process.

For Singapore residents, you may like to give our reception a call at +65 65596750/51 on day of arrival after 9am to check when your room is ready.

Our swimming pool & gym is open from 7am to 930pm daily & 7am to 9pm daily respectively.

Our breakfast on offer at the Salon is buffet

Facilities
Public Facilities
  • Parking
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area
Hotel Services
  • Express check-in
  • Express check-out
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • 24-hour Receptionist
General
  • AC
  • Ballroom
  • Non-smoking room
  • Swimming pool
  • Smoking area
Accessibilty
  • Disabled access friendly
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
In-room Facilities
  • Desk
  • Hairdryer
  • Minibar
  • Shower
Business Facilities
  • Business center
  • Meeting facilities
  • Photocopier
Food and Drinks
  • Bar
  • Snack bar
Things to Do
  • Outdoor pool
  • Spa
Connectivity
  • Free WiFi
Sports and Recreations
  • Fitness center
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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