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Singapore Airlines: An Introduction

Singapore Airlines is one of the biggest airlines in Southeast Asia, based in Singapore International Changi Airport. As a member of the Star Alliance, Singapore Airlines flies to more than 62 destinations in 32 countries and offers a variety of classes, from Economy Class to Suites. In 2010, the airline was recorded as the second largest airline in the world by market capitalization.


Singapore Airlines Booking & E-ticket

Search and book your Singapore Airlines flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Singapore Airlines ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Singapore Airlines e-ticket in My Booking or in your email

How to Pay

Payment for your Singapore Airlines ticket can be made via credit card, internet banking, and kiosk. For complete information about payment methods, please visit How to Pay.

Singapore Airlines E-ticket

Singapore Airlines e-ticket is an eligible proof for booking an Singapore Airlines flight. Show your e-ticket during check-in at the Singapore Airlines counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Singapore Airlines Rating

based on 744 reviews

Service standard: Full Service

Singapore Airlines Seat Class

Economy Class

The redesigned seats of the Economy Class were introduced in 2013. It features a more spacious legroom, a slimmer seat design with adjustable headrests, and the latest entertainment from KrisWorld, the airline’s in-flight entertainment system. This new design is a regeneration of the old Economy Class and will be applied in all types of aircraft in the Singapore Airlines fleet.

In-flight Meal

All passengers in Economy Class will be offered the standard airline menu. However, Singapore Airlines also accommodate passengers with special dietary restrictions. Passengers who require a special menu need to make their request prior to departure.

Premium Economy Class

Singapore Airlines introduced its Premium Economy Class for the first time in 2015. Collaborating with the German manufacturer of commercial aircraft seats Zim Flugsitz, the seats in the Premium Economy Class are larger than the seats in Economy Class. The seats are also equipped with a personal reading light, two sets of USB ports, and a power supply.

In-flight Meal

Working with professional chefs who are congregated under the Singapore Airlines International Culinary Panel, the airline has been able to spoil its passengers with a broad range of menu featuring a plethora of special dishes. In the Premium Economy Class, passengers can even order their personal favorite food if they make the reservation at least 24 hours prior to their departure through the Book the Cook feature.

Business Class

Business Class in Singapore Airlines are divided into three categories: Regular Business Class, Business Class, and New Business Class. The Regular Business Class cabin features passenger seats that can be converted into a simple bed; the Business Class cabin offers seats that can be transformed into a much larger space for more privacy; while the latest Business Class version known as New Business Class features a full bed facility for maximum convenience and comfort. These features have succeeded in securing Singapore Airlines a nomination for The World’s Best Business Class in Skytrax Awards 2011.

In-flight Meal

To experience the sensation of a full-service restaurant in the air, Business Class passengers should pre-order their meal at least 24 hours before departure through the Book the Cook service. Passengers can enjoy a variety of new creations from Singapore Airline’s international chefs, paired with a selection of the best wines.

First Class

Singapore Airlines' First Class was first introduced in 2013. Designed by James Park Associates, the First Class offers a series of luxurious facilities and services such as wider seats and beds, the latest personal entertainment from KrisWorld, and a full breakfast with tea.

In-flight Meal

The Book the Cook facility provides First Class passengers with a variety of palatable dishes that can be ordered 24 hours prior to departure. Passengers can savor their favorite foods and wine, which are served by the Singapore Airlines International Culinary Panel.

Suites

Suites are only available on Airbus A380-800. The cabin is designed by Jean-Jacques Coste, a French interior designer of luxurious yachts. The cabin consists of separate compartments, complete with walls and doors. The plush cabin seats, which are made of padded leather from Poltrona Frau, Italy, can be turned into a 200 cm bed. This luxurious feature—albeit the main feature—is only one of the many other facilities.

In-flight Meal

The menu in Suites is crafted by eight top chefs from around the world, including from the United States, Italy, and Japan. Through the Book the Cook service, passengers can order their favorite food no later than 24 hours prior to departure. Singapore Airlines also provides Yummy! Menu, tempting yet healthy menus for children between the age of 2 and 11.

Singapore Airlines Privilege Programs

KrisFlyer

Singapore Airlines offers a frequent flyer program called KrisFlyer for its loyal passengers. The program is divided into several levels, such as KrisFlyer, KrisFlyer Elite Silver, KrisFlyer Elite Gold, and Priority Passenger Service Club. KrisFlyer, the most basic program, is awarded to passengers who book their first flight with Singapore Airlines; KrisFlyer Elite Silver is a special service offered to passengers with the Star Alliance Silver status; KrisFlyer Elite Gold is granted to passengers in the Gold category; and last but not least, the Priority Passenger Service Club grants its members access to all the luxurious amenities of Star Alliance and Singapore Airlines.

Singapore Airlines Fleet

Airbus A330-300

Seat class:

  • Economy
  • Business

Seat layout:

  • 2-4-2 (Economy)
  • 2-2-2 (Business)

Seat pitch:

  • 32 inches (Economy)
  • 60 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power socket:

Available

Airbus A380-800

Seat class:

  • Economy
  • Premium Economy
  • Business
  • First

Seat layout:

  • 3-4-3 (Economy)
  • 2-4-2 (Premium Economy)
  • 1-2-1 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 32 inches (Economy)
  • 38 inches (Premium Economy)
  • 55 inches (Business)
  • 81 inches (First)

In-flight entertainment:

Available


WiFi:

Available


Power socket:

Available

Boeing 777-300ER

Seat class:

  • Economy
  • Premium Economy
  • Business
  • First

Seat layout:

  • 3-3-3 (Economy)
  • 2-4-2 (Premium Economy)
  • 1-2-1 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 32 inches (Economy)
  • 38 inches (Premium Economy)
  • 55 inches (Business)
  • 81 inches (First)

In-flight entertainment:

Available


WiFi:

Available


Power socket:

Available

Singapore Airlines In-flight Crew

Singapore Airlines Flight Attendant Uniform

Created by Paris-based fashion designer Pierre Balmain in 1968, the "Sarong Kebaya" is traditionally made from Asian batik. As well as the blue Sarong Kebaya that characterizes Singapore Airlines, the uniform of the female flight attendants are presented in four other colors, each signifies the role of the wearer: blue is for flight attendants, green for supervisor attendants, red for the head of flight attendants, and purple for in-flight supervisor. The roles of male cabin crew can also be distinguished in the same way, by the color of their ties.


Singapore Airlines Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Check-in Baggage

All routes

Economy Class

Max. 7 kg (Dimension: max. 115 cm)

Max. 30 kg

Premium Economy Class

Max. 35 kg

Business Class

2 pcs (max. 7 kg/pc) (Dimension: max. 115 cm)

Max. 40 kg

First Class

Max. 50 kg

Flights to/from America

Economy Class

Max. 7 kg (Dimension: max. 115 cm)

2 pcs (max. 23 kg/pc) (Dimension: max. 158 cm)

Premium Economy Class

Business Class

2 pcs (max. 7 kg/pc) (Dimension: max. 115 cm)

2 pcs (max. 32 kg/pc) (Dimension: max. 158 cm)

First Class

Singapore Airlines Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • Infant passengers aged less than 48 hours or two days are not allowed onboard.
  • Infant passengers must be accompanied by a parent or a guardian aged at least 18 years old. Otherwise, the parent or the guardian is required to request for special assistance from the airline.
  • One adult is only allowed to travel with a maximum two infants. One baby can use a special seat for children on the airline, while the other uses a special security belt.
  • Before their departure date, adult passengers are required to contact the nearest Singapore Airlines office to prepare the safety requirements.
  • Singapore Airlines provides diapers and milk bottles in the airline. However, passengers are encouraged to bring their own supplies for their own convenience.
  • Infants on international flights are also required to carry a passport and other supporting documents.
Child Passenger Policy (2-18 Years Old)
  • Child passengers older than 2 years old must purchase an individual seat.
  • Child passengers under 5 years old must be accompanied by a parent or a guardian.
  • Child passengers aged 5 to 12 traveling alone will receive full assistance from the airline for free.
  • Child passengers on international flights are also required to carry a passport, ID card, and other supporting documents.
Pregnant Passenger Policy
  • Pregnant passengers should consult with their gynecologist and are required to submit all medical examination documents prior to departure.
  • Passengers with a pregnancy of 32 to 36 weeks are not allowed onboard.
Disabled Passenger Policy
  • Passengers with disabilities such as visual, hearing, or cognitive impairment will receive full assistance at the airport, during pre-boarding, and on the flight.
  • Passengers with visual impairment will be given a special briefing before takeoff, as well as full assistance during mealtime.
  • Passengers with sensory or motoric disabilities are required to travel with a personal safety assistant to avoid miscommunication with the cabin crew.

Singapore Airlines Check-in Policy

Singapore Airlines Check-in Time

Please find the check-in time for all Singapore Airlines flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All Routes

2 hours before departure

1 hour before departure

Singapore Airlines Online Check-in

Online check-in is also available for Singapore Airlines flights. Please follow the steps below.

  1. Go to Singapore Airlines web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Singapore Airlines Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Singapore Airlines Refund Policy for a complete information on refund.

Singapore Airlines Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Singapore Airlines Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Singapore Airlines directly to reschedule.


 

About Singapore Airlines

Singapore Airlines Limited (IATA code: SQ) is based in Singapore Changi International Airport. Carrying the slogan “A Great Way to Fly”, Singapore Airlines has managed to become one of the biggest and best airlines in Asia. Not only that, Singapore Airlines has also been named as the second airline with the largest capitalization in the world by The International Air Transport Association (IATA). With its seven fleets, Singapore Airlines has successfully reached more than 62 destinations in 32 countries across five continents. The yellow bird on the Singapore Airlines logo was inspired from a traditional dagger called keris. Keris itself is a typical weapon of Southeast Asia, spoken of prominently in folklores. The keris is at the core of Singapore Airlines’ branding, as it is shown on the aircraft's tail fin and in all Singapore Airlines warranties. Singapore Airline has had this logo since it was still a part of the Malaysia-Singapore Airlines system. Singapore Airlines offers a frequent flyer program, which is divided into four levels: KrisFlyer, KrisFlyer Eliter Silver, KrisFlyer Eliter Gold, and Priority Passenger Service Club. Each level pampers passengers with different comfort and luxury. Additionally, Singapore Airlines offers Boarding Pass Privileges, which provides a variety of attractive deals in selected hotels, shopping malls, and boutiques. Furthermore, Singapore Airlines is also ready to treat its transit passengers with the free 2.5-hour Singapore Tour and the SIA Hop-on Bus, which will take passengers to all of the interesting places Singapore has to offer in one day. Singapore Airlines provides five types of flight class with different facilities and services. Classes include: Economy Class, Premium Economy Class, Business Class, First Class, and Suites. All classes are complemented with in-flight entertainment featuring the best selections of movies, television programs, music, games, and mobile applications, and in-flight connectivity, such as internet access, in-seat phones, and USB ports. Every passenger in the Economy Class and the Premium Economy Class is entitled to a piece of cabin baggage, with a maximum weight of 7 kg and size of 115 cm. Meanwhile, Business Class, First Class, and Suites passengers are allowed to bring two cabin baggage, each weighing 7 kg and measuring 115 cm at most. Each passenger is also allowed a checked baggage of 30 kg for Economy Class, 35 kg for Premium Economy Class, 40 kg for Business Class, 45 kg for First Class, and 50 kg for Suites. Singapore Airlines passengers flying on domestic flights must check-in at the latest 40 minutes before boarding, while passengers flying on international flights must check-in 90 minutes before departure at the latest. Check-in can be done online or via mobile check-in, at the check-in counters at the airport, or via the check-in kiosk at the airports in several countries.

Singapore Airlines History

Singapore Airlines began its journey on 1 May 1947 by being a part of the collaboration of Malayan Airways Limited (MAL), Ocean Steamship Company of Liverpool, The Straits Steamship Company of Singapore, and Imperial Airways. The first flight it performed was a charter flight, using Airspeed Consul Aircraft, from the British Straits Settlement of Singapore to Kuala Lumpur. The airline continued to grow between the 1940s and the 1950s. In 1955, Malayan Airways’ fleet grew with the addition of Douglas DC-3, which operated until years later. Other aircraft operated in the first two decades included Douglas DC-4 Skymaster, Vickers Viscount, Lockheed 1049 Super Constellation, Bristol Britannia, de Havilland Comet 4, and Fokker F27. In 1963, when Malaya, Singapore, Sabah and Sarawak established the Federation of Malaysia, Malayan Airways was renamed into Malaysian Airways, which would then take over Borneo Airways. After the separation of Singapore in 1966, Malaysian Airways was renamed again into Malaysia-Singapore Airlines (MSA). Seeing the rapid expansion, in 1967 MSA purchased its first Boeing 707 aircraft, followed by the inauguration of a new headquarter in Singapore and a purchase of its first Boeing 737 aircraft. However, because of a dispute between Malaysia and Singapore in 1972, MSA ceased its operations. While Singapore wanted to develop MSA’s international routes, Malaysia wanted to focus first on the domestic routes. The disagreement resulted in the disbandment of MSA and the formation of Singapore Airlines and Malaysian Airlines System. Singapore Airlines then bought all of MSA’s Boeing 707 and 737 and retained its international routes. Singapore Airlines grew remarkably since its separation from MSA. Its business expansion included new destination routes in Asia, as well as addition of Boeing 727, Boeing 747, and Douglas DC-10 into their fleet. Two Boeing 747s that arrived in 1973 operated the Singapore-Hong Kong-Taipei-Tokyo routes, while the Boeing 747-200 traveled to London, Paris, Rome, Australia, and the United States. In 1977, Singapore Airlines operated its first delivery service with Boeing 727-200 from Singapore to Manila. In the same year, Singapore Airlines shared a Concorde with British Airways to serve a flight from London to Paya Lebar Airport in Singapore via Bahrain. Unfortunately, the route was removed in 1980. In 1980, the airline served new routes to destinations within the United States, Canada, and other cities in Europe, with Madrid becoming the first Spanish city served by Singapore Airlines. Singapore Airlines then continued to expand its fleet, with the purchase of “Big Tops” Boeing 737-400. This fleet served all Trans-Pacific routes, as well as the airline’s main destinations in Europe. Another of Singapore Airlines’ milestone achievements was its launch of the private satellite phone that allowed passengers to make calls while flying. Then in 1993, the wax figure of Singapore Girl—created after the image of a Singapore Airlines’ flight attendant—was displayed in the Madame Tussauds Wax Museum in London, as a form of award. In 2004, the Singapore Girl won the award for Outstanding Contribution to Tourism Award at the 18th Singapore Tourism Board’s Tourism Award. In 2000, Singapore Airlines teamed up with eight chefs from all around the world to establish the International Culinary Panel to provide guests with world-class meals during the flight. Later in 2010, Singapore Airlines published Above and Beyond: A Collection of Recipes from the Singapore Airlines International Culinary Panel, a cookbook that contained 50 recipes from the airline’s chefs. The cookbook was displayed and can be purchased exclusively in Business Class, First Class, and Suites. In 2003, Singapore Airlines got five Airbus A340-500s, whose seats it converted from 64 Business Class seats and 117 Premium Economy Class seats to 100 Business Class seats to serve the route to Newark and Los Angeles. The Singapore-Newark and Los Angeles route was the two longest non-stop flights in aviation history. The Trans-Pacific nonstop flight from Singapore to Newark and Los Angeles became the first non-stop flight service between Singapore and the United States. It was the longest commercial flight with 18 hours of flight time. In 2005, Singapore Airlines officially became the first airline using Airbus 380 in its fleet. It introduced the slogan "First to Fly the A380 – Experience the Difference in 2006" to promote the launch. In 2007, the initial flight service of the Airbus A380 aircraft flew to Sydney from Singapore with 455 passengers. Since then, the Airbus A380 has served long-route destinations like London, Mumbai, Beijing, Paris, and others. It has been reported that Singapore Airlines would reduce the number of their aircraft in 2009 as an effort to anticipate the decrease in the number of passengers and the increase in cargo demand. However, on the contrary, the company never stopped earning great achievements. One of the Singapore Airlines’ notable achievements was made in 2012, when the airline successfully delivered a pair of pandas from Chengdu, China on a 4.5-hour of flight using the Boeing 747-400 cargo plane. After 40 years of service, Singapore Airlines gradually laid off the Boeing 747 aircraft from its fleet in 2012. The aircraft’s last flight was between Singapore and Hong Kong, and featured special in-flight services. The airlines also announced it would end the Singapore-Newark and the Singapore-Los Angeles routes in October and November 2013. The route service to Los Angeles would still be available from Singapore, but it would be via the Narita International Airport in Tokyo. The Singapore Airlines Group continues to expand its business by establishing several subsidiaries. SIA Engineering Company handles a repair and maintenance business in nine countries with 27 joint ventures; Singapore Airlines Cargo operates the airline’s cargo service; and there are three other subsidiaries, which include SilkAir, Scoot, and Tigerair. During its 76 years of operation, Singapore Airlines has earned numerous international awards. In 2017, Singapore Airlines was ranked 33rd on Fortune Magazine’s Best Admired Company in the World. It was also ranked as Best Flight for Economy Class, Business Class, and First Class. Meanwhile, DestinAsian Magazine named KrisFlyer as passengers’ favorite frequent flyer program and Krisworld, Best In-flight Entertainment System.

Contact Singapore Airlines

+65 6223 8888

Singapore Airlines Office

Singapore Airlines
2 Orchard Turn #04-05 ION Orchard Singapore 238801

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