Novotel Canberra

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Good place

Clean

Very pleasant stay. I was overcharged for a breakfast. I phoned the hotel soon after arriving home and the person I spoke to said the overcharge would be corrected and the amount refunded to my credit card.

Great location

Good

This property is in clear need of renovation. Given its branding, reputation and the price we paid, the overall quality and condition of the property fall well below what would reasonably be expected.

Our stay was nice and convenient, especially being within walking distance of the Civic Centre. While the hotel felt a bit old and dated (which is to be expected for the price), the bed was comfortable and the pool area was a real highlight. The cleanliness could have been better, but overall it’s a solid, budget-friendly option for the location.

Great hotel I recommend

Great hotel, breakfast options were good - however the parking options are an absolute nightmare!!! If you’re not a confident person with parking - do not use their car park directly below the hotel - opt for the off site public car park. Parking is extra - they could prob do something about that though. When you consider their offered room ratesz Definitely would return but only on a good room rate !

Nice pool and spa, good breakfast

Location

Pool was Cold and sauna was not working and the spa is cold as ice

The room was spacious and the bed very comfortable. The bathroom was small but adequate and the water pressure for the shower was great. The cupboard doors were slightly chipped. A refresh would improve the room.

This hotel has been our go to in Canberra for years because they have an indoor pool that the kids love. However recently they seem to be neglecting their facilities. They have closed the sauna for "safety" reasons. Which is highly disappointing given that a sauna is big draw car for a Canberra hotel, especially in the winter months as a stopover on the way to the snow. The pool was not well heated. The hot tub was not hot enough and was not even full - it was about half full. The kitchen staff are surprisingly unknowledgeable about their own products. A family member has a peanut allergy and one of the kitchen staff claimed that they did in fact use peanuts, including to sprinkle them over the pasties of a morning. Upon further interrogation at breakfast the next morning, we discovered this was actually not accurate and the kitchen did not use peanuts. The food is very good. The rooms are clean and comfortable. However the rest of experience is currently on the decline. They could use some additional investment in their facilities.

Clean room

Reception was a long wait and the rooms need upgrading

Located in a great location and staff where very friendly

great

A very bad experience. Never again.