Novotel Canberra

Location

Pool was Cold and sauna was not working and the spa is cold as ice

The room was spacious and the bed very comfortable. The bathroom was small but adequate and the water pressure for the shower was great. The cupboard doors were slightly chipped. A refresh would improve the room.

This hotel has been our go to in Canberra for years because they have an indoor pool that the kids love. However recently they seem to be neglecting their facilities. They have closed the sauna for "safety" reasons. Which is highly disappointing given that a sauna is big draw car for a Canberra hotel, especially in the winter months as a stopover on the way to the snow. The pool was not well heated. The hot tub was not hot enough and was not even full - it was about half full. The kitchen staff are surprisingly unknowledgeable about their own products. A family member has a peanut allergy and one of the kitchen staff claimed that they did in fact use peanuts, including to sprinkle them over the pasties of a morning. Upon further interrogation at breakfast the next morning, we discovered this was actually not accurate and the kitchen did not use peanuts. The food is very good. The rooms are clean and comfortable. However the rest of experience is currently on the decline. They could use some additional investment in their facilities.

Clean room

Reception was a long wait and the rooms need upgrading

Located in a great location and staff where very friendly

great

A very bad experience. Never again.

NA

Lots of options for breakfast. $35 for full breakfast but there are lower priced options too.

Our fourth stay at Canberra Novotel. Good location, friendly staff and good quality and quantity breakfast buffet. The disappointment is that the sauna has been permanently retired.

Car park no big enough and having to park 5 min walk away in another facility. Also disability room needed the shower to be fixed ie poordraining and hand rails. Also there was a constent smell of sewage in the bathroom

Clean room

This hotel is a bit tired

Location was great. Buffet breakfast was good. Frustrating check-in. The self service machine didn't work although we were encouraged to use them. The worst things was, we were waken up at 5:55 am by the room phone. The staff member asked if we've requested linen, which we did not. Everyone was waken up. Otherwise we would have had a good sleep. When told we did not request the linen, the staff member simply hang up and did not even apologise. It is unbelievable that this place has staff who did not even think carefully before waking people up at 5:55am.

Handy location but everything else was a bit lacking. Looks rundown in the pool area, bathrooms not well looked after, sink half blocked and patches in the halway ceiling onky half finished. Staff were hit and miss with customer service - seemed like the hitel was being run down before the next renovation. Carparks ridiculously tight. Strange room layout for the 'executive' room - bathroom sink is inside the main room where you think the kitchenette should be. Overpriced for what they offer and would stay elsewhere next time.

Good food selection and service. Reception staff is very helpful and friendly

Everything was great! Guys on front desk were amazing - nothing was a hassle and very glad to help where they could. The only thing is parking with a tall 4WD can be tricky as high ceiling spots are quite limited.

Great location.