Hotel Neutor Express

Hotels
6.9
/10
Pleasant
335 reviews

What Guests Say About Their Stay

Verified traveler
10.0
/ 10
Nice place, great price. Air conditioning or room fan was loud but otherwise perfect value
Rose
10.0
/ 10
This is a great hotel! It's small but clean, and very very close to the old town. We loved staying here!
Abigail
10.0
/ 10
Very close location and good transport links to the centre of the old town. Very quiet location. Nice large room with balcony. Very polite and helpful at the front desk when I had a query which was resolved.
In the Area
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Neutorstrasse 9, Salzburg, Salzburg Stadt, Austria, 5020

Main Facilities

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Restaurant
WiFi
Elevator
Hotel Neutor Express is located in area / city Salzburg.
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What's around Hotel Neutor Express

Neutorstrasse 9, Salzburg, Salzburg Stadt, Austria, 5020
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Discover More About Hotel Neutor Express

Location


Hotel Neutor Express is located in area / city Salzburg.

About Hotel Neutor Express

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Neutor Express.

With all facilities offered, Hotel Neutor Express is the right place to stay.

All facilities in Hotel Neutor Express

Others Hotel Neutor Express
Others

Public Facilities

  • Others
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

Hotel Services

  • Laundry service
  • Luggage storage
  • Front desk
  • Tours

Food and Drinks

  • Breakfast
  • Bar
  • Snack bar

General

  • Banquet
  • Parking (surcharge)
  • Terrace

Business Facilities

  • Meeting rooms
  • Conference center

Things to Do

  • Shops

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Hotel Neutor Express

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately EUR 19 per person
  • Self parking fee: EUR 19 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.55 per person, per night. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve cribs/infant beds
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

The front desk is open daily from 7:00 AM - 10:00 PM. The check-in location differs from the property location. Check-in location: [Hotel Neutor Neutorstraße 8.]. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 22:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 22:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Neutor Express
45
Number of floors in Hotel Neutor Express
4
Another facilities in Hotel Neutor Express
Others, Smoke-free area, Safety deposit box, Coffee shop, Coffee/tea in lobby

Frequently asked question in Hotel Neutor Express

What are available facilities at Hotel Neutor Express?
There are top facilites at Hotel Neutor Express such as Restaurant, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Neutor Express?
The standard check-in time at Hotel Neutor Express is starting from 15:00 - 22:00 while the latest check-out time is at Before 11:00
Does Hotel Neutor Express provide breakfast?
Yes, Hotel Neutor Express provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Neutor Express?
Hotel Neutor Express is a 3.0-star hotel.
How many floors does Hotel Neutor Express have?
Hotel Neutor Express has 4 floors.
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More Reviews from Other Guests in Hotel Neutor Express

Overall Ratings & Reviews Hotel Neutor Express

Traveloka (1)
Other sources (334)
7.0
Pleasant
From 334 reviews
Cleanliness

7.2

Room Comfort

6.8

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Neutor Express

Number of reviews per page
20
40
Top reviews
GRAHAM
icon-Leisure
Leisure
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Ok clean tidy.good price and central number 10 from airport to outside hotel. Down side we got there early had to wait till 3pm for check in.also very noisy outside building work started at 6.45am drilling
Karin
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great!
Denis
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

It was a great spot. The room was very clean and cozy. Staff were friendly and helpful. Location is perfect! Just a few minutes walk to the center. Only complain is that there is no A/C but other than that it’s a nice spot.
Roger
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Although the room was adequate and met our needs in most areas the overall impression was that the property was 'tired'. All the staff were friendly and helpful and the room was kept very clean. It would have enhanced the room if hot beverage making facilities were available especially as the machine in the foyer was out of order. Transport was close at hand providing very regular service meeting our needs. Overall, we had a successful visit to Salzburg.
Read More
david
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice to have the balcony an be close to the old city
Keith
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Beds were very comfortable. The pictures online were of a different building. They have 2 buildings and one is old and run down, and the other was new. Most of the pictures online were from the new building. Were we stayed was ok as far as beds tvs and furniture, but the floors were green with red dots and mystery stains. Walls were ok but were in need of a good set of paint. The bathroom had a drain in the floor that you could hear water running all night.
Read More
Simon
icon-Leisure
Leisure
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Within walking distance of the old city, where there's plenty of dining and shopping opportunities. Not much traffic except during rush hour. The room was fine, but the shower floor was a bit yellow with hard water. The room smelled like cleaning products when I first arrived but this was solved by leaving the window open overnight. Breakfast is very expensive. Include breakfast with booking if you plan to eat there.
Read More
Jack
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Received an email from property letting us know they were not able to stay open after 5 due to not being able to staff. Property was more like a 1970s hostel.
Iris
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Property conditions are very poor. Building is not well maintained.
Deb
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

This is a horrible place to stay- there were bleach stains on the carpet, rust in the shower track, broken tiles, balcony door that didn’t latch- I tried to contact the person in charge and never got a reply back- we did not stay here after seeing the condition of the rooms- the pictures on Hotels.com are not true
Verified traveler
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Nice place, great price. Air conditioning or room fan was loud but otherwise perfect value
Sharon
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Room was clean, staff were very helpful snd flexible with check in time
Kevin
4.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

The reception is across the road at a different address, the staff were slow to respond and seemed overwhelmed with paperwork duties. Breakfast was ok.
Alida
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great reception service. Basic environment, but nice and clean. It’s a very convenient location, close to center of Old town.
Daniel
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Great location to Altstadt-Lehel!
Twyla
6.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

It is very basic. The bed is hard and room does not have temperature control. The size of room is big.
Phillip K.
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

The Hotel Neutor Express is just outside the Old Town. It is about a 20–25-minute walk from the main train station or a short bus ride on bus #1. The woman at check-in was very accommodating, professional, and courteous. The room was clean and had a good size window to let in the daylight. The buffet breakfast was a good start to the day. The neighborhood around the hotel was very inviting, for the various types of architecture were quite distinct. Some houses were very modern and others more traditional. The neighborhood is quite different, as it is hemmed in on three sides by the rock cliffs. This made it a nice area for a stroll in the evening after dinner.
Read More
Aubrey
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Do NOT stay at this hotel. There were cockroaches in the bathroom, construction work started in the street at about 7 am -right below our room on the street. Because there is no AC, the windows have to be left open. The water that came out of the shower was yellow at first, the rooms are extremely dated, the bed rock hard. When I went to the desk to complain about the roaches and noise, I was essentially told that unless I had a photo of the roaches, it didn’t happen. Because one of the roaches was in a towel, I was told it wasn’t the hotel’s fault because another company does the laundry. When I asked why we were given a room next to the construction, I was told there were no other rooms. I asked why we were not given notice that there would be construction and was told they just found out the week before. I said that was more notice than I received and guests should be given notice and a change to back out, rather than be trapped and find out the hard way. I asked to check out and for a refund for the 2nd night. That was refused, but they did suddenly find another room for me. I declined and took my losses. The manager was nice, but her co-worker seemed to take glee in finding reasons why I had no reason to complain. DO NOT STAY HERE. You will regret it.
Read More
Murad
icon-Leisure
Leisure
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

N/A
hitendra
icon-Leisure
Leisure
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Check in time keep on changing
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Hotel Neutor Express

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hotel Neutor Express

Traveloka (1)
Other sources (334)
7.0
Pleasant
From 334 reviews
Cleanliness

7.2

Room Comfort

6.8

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Neutor Express

Number of reviews per page
20
40
Top reviews
GRAHAM
icon-Leisure
Leisure
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Ok clean tidy.good price and central number 10 from airport to outside hotel. Down side we got there early had to wait till 3pm for check in.also very noisy outside building work started at 6.45am drilling
Karin
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great!
Denis
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

It was a great spot. The room was very clean and cozy. Staff were friendly and helpful. Location is perfect! Just a few minutes walk to the center. Only complain is that there is no A/C but other than that it’s a nice spot.
Roger
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Although the room was adequate and met our needs in most areas the overall impression was that the property was 'tired'. All the staff were friendly and helpful and the room was kept very clean. It would have enhanced the room if hot beverage making facilities were available especially as the machine in the foyer was out of order. Transport was close at hand providing very regular service meeting our needs. Overall, we had a successful visit to Salzburg.
Read More
david
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice to have the balcony an be close to the old city
Keith
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Beds were very comfortable. The pictures online were of a different building. They have 2 buildings and one is old and run down, and the other was new. Most of the pictures online were from the new building. Were we stayed was ok as far as beds tvs and furniture, but the floors were green with red dots and mystery stains. Walls were ok but were in need of a good set of paint. The bathroom had a drain in the floor that you could hear water running all night.
Read More
Simon
icon-Leisure
Leisure
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Within walking distance of the old city, where there's plenty of dining and shopping opportunities. Not much traffic except during rush hour. The room was fine, but the shower floor was a bit yellow with hard water. The room smelled like cleaning products when I first arrived but this was solved by leaving the window open overnight. Breakfast is very expensive. Include breakfast with booking if you plan to eat there.
Read More
Jack
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Received an email from property letting us know they were not able to stay open after 5 due to not being able to staff. Property was more like a 1970s hostel.
Iris
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Property conditions are very poor. Building is not well maintained.
Deb
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

This is a horrible place to stay- there were bleach stains on the carpet, rust in the shower track, broken tiles, balcony door that didn’t latch- I tried to contact the person in charge and never got a reply back- we did not stay here after seeing the condition of the rooms- the pictures on Hotels.com are not true
Verified traveler
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Nice place, great price. Air conditioning or room fan was loud but otherwise perfect value
Sharon
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Room was clean, staff were very helpful snd flexible with check in time
Kevin
4.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

The reception is across the road at a different address, the staff were slow to respond and seemed overwhelmed with paperwork duties. Breakfast was ok.
Alida
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great reception service. Basic environment, but nice and clean. It’s a very convenient location, close to center of Old town.
Daniel
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Great location to Altstadt-Lehel!
Twyla
6.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

It is very basic. The bed is hard and room does not have temperature control. The size of room is big.
Phillip K.
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

The Hotel Neutor Express is just outside the Old Town. It is about a 20–25-minute walk from the main train station or a short bus ride on bus #1. The woman at check-in was very accommodating, professional, and courteous. The room was clean and had a good size window to let in the daylight. The buffet breakfast was a good start to the day. The neighborhood around the hotel was very inviting, for the various types of architecture were quite distinct. Some houses were very modern and others more traditional. The neighborhood is quite different, as it is hemmed in on three sides by the rock cliffs. This made it a nice area for a stroll in the evening after dinner.
Read More
Aubrey
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Do NOT stay at this hotel. There were cockroaches in the bathroom, construction work started in the street at about 7 am -right below our room on the street. Because there is no AC, the windows have to be left open. The water that came out of the shower was yellow at first, the rooms are extremely dated, the bed rock hard. When I went to the desk to complain about the roaches and noise, I was essentially told that unless I had a photo of the roaches, it didn’t happen. Because one of the roaches was in a towel, I was told it wasn’t the hotel’s fault because another company does the laundry. When I asked why we were given a room next to the construction, I was told there were no other rooms. I asked why we were not given notice that there would be construction and was told they just found out the week before. I said that was more notice than I received and guests should be given notice and a change to back out, rather than be trapped and find out the hard way. I asked to check out and for a refund for the 2nd night. That was refused, but they did suddenly find another room for me. I declined and took my losses. The manager was nice, but her co-worker seemed to take glee in finding reasons why I had no reason to complain. DO NOT STAY HERE. You will regret it.
Read More
Murad
icon-Leisure
Leisure
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

N/A
hitendra
icon-Leisure
Leisure
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Check in time keep on changing
Number of reviews per page
20
40