DoubleTree by Hilton Harrogate Majestic Hotel and Spa

Our stay at the hotel was fantastic The breakfast was excellent with plenty of choices Managed to use the spa during my visit which was also very enjoyable

The hotel was great although the double bedded room was a little small also the bed The pool and spa was great and we had a massage which was excellent The food for breakfast and dinner was excellent It would have been perfect had we booked a different room

Poor water pressure for shower and sink, no air conditioning in fact towel rail on full despite current hot spell meant uncomfortable night. Rooms are a little tired for a very expensive stay (unfortunately Yorkshire show coincided with our business trip) it does have a great location and other bar/carters restaurant amenities were excellent. Spa not used

There are a few issues here. There are 2 classes of spa users. Those with robes, and those without. It’s not a good look to see the non-robe people clutching towels as they dodge the bird excrement on the outside patio, which could be dragged into the pool with one misstep. A daily jet wash is needed. The shower gel containers in the men’s area were all empty. You need earplugs if they put you in a room near the kitchen ventilator. You won’t sleep. The safe in the wardrobe doesn’t work. Too many problems for a £160+ room rate.

Fantastic Spa area and Bar/ Restaurant.

Spa was small but adequate. No air con in the rooms. In room coffee and tea were not replaced for day 2.

The hotel is lovely with great staff and breakfast. We used the spa area which is very relaxing. We requested a twin room which we didn’t get but the hotel was quite busy so maybe they didn’t have any available. We do visit the hotel regularly and love the location and will visit again

our room was clean and tidy, BUT, it was very small, no aircon, no fridge and only one chair! despite there being two of us booked in. it's a spa hotel, but we were only allowed to use the facility for one hour per day! The pool area was nice though, with steam room and sauna. Parking on site was expensive too. There was a wedding AND another party on so we couldn't use the beautiful gardens as they were covered with a marquee and closed off which was very disappointing, I feel the hotel should have told us about that when we booked. Disappointed with the hotel so won't be using it again.

It was a pleasant stay however the parking charges per night were not communicated prior to our stay. There also seemed to be poor communication regarding breakfast inclusion. The hotel is quite dated and furniture dusty and old.

what an amazing hotel the staff could not have been more helpful the food was really good did not have time to use the spa will be coming again

There is no air con and we struggled to get a fan that worked. When we finally nagged so much that we got a fan, it didn’t do anything but blow hot air around the room so we didn’t sleep at all. The room could do with an upgrade - for £200 a night without breakfast it was a lot when it was a dingy room with huge marks on the carpet. No plug sockets near the bed, only two pinned. Bathroom was nice. Bar area looked lovely but was taken over by a wedding. Spa area lovely however my face still had exfoliating grit on when I came out of my facial, normally I feel moisturiser. The car park cost £36 for overnight because the spa could not fit us in until we had just checked out so we had to pay for another night charge. It cost us £200 for the room. £36 for parking, £180 for facial and back massage x 2. So expensive. We ate breakfast out. We won’t go again.

One lift working waiting 20 mins for lifts

Beautiful hotel. Breakfast was amazing, loved our stay

Lovely staff , very helpful. Had difficulty in finding a parking space due to temporary works in the overspill car park( Fri night probably a very busy night for the hotel ). Member of staff very helpful in finding me a space) - lovely fella. Lady on Reception was great and gave a warm. welcome. Historic building & vast. Room was very clean & served it’s purpose. Arrived late and departed early so cannot comment on dining .

Nicely appointed rooms and great location and grounds 5 minute walk to the centre of Harrogate The spa was lovely to use, very clean

Room was

Beautiful Victorian hotel combining the grand architecture and decor of the era with modern design. Friendly staff and, lovely breakfast and excellent free spa facilities.

Very clean rooms, cleaners knocked to check everything was ok with our room. Reception staff very friendly and helpful. Restaurant staff had to be asked twice before anything was done. Food was nice in the restaurant, breakfast was one of the best hotel breakfast buffet I’ve had. Spa facilities very clean and staff friendly

The breakfast menue was either hot or cold.a big range in both. My room was a standard but good. The staff very helpful as I have a walker and stick. I really ejoyed the spa facilities made quite good use of them. pool has a sauna and a hot tub there is also an outside hot tub. the staff are great. really enjoyed my solo stay..

We stayed here on Saturday 20th June. We checked in and noticed there was a wedding party in the function room. We asked reception to put us in a room where we would not be disturbed by the party as we were having an early night before leaving in the morning. The receptionist understood our request and said we would have a quiet room. The room we were actually given was directly above the smoking area at the front of the hotel. This is where all the smokers from the party gathered and made a lot of noise. Assuming the noise would stop by late evening we didn't complain. However, by 11.15pm the noise was louder than ever with partygoers constantly shouting and drinking. My partner complained to the night manager, who was not interested in doing anything about the nuisance. His response was that it was a smoking area and he couldn't stop people smoking. By 11.30pm, I complained again about the noise and again he had no intention of doing anything to control the disruptive behaviour happening directly outside the reception area. The manager had no control over the situation and refused to take any action. His advice was that the noise should stop after midnight when the bar closes. The disturbance continued long after midnight with cars arriving, doors slamming, wedding party guests loudly leaving and then the party organisers breaking down the event. In the morning I told reception about our complaint and our lack of sleep. They showed concern, but have done nothing since.