ARCOTEL Onyx Hamburg

Hotels
9.0
/10
Exceptional
1,000 reviews

What Guests Say About Their Stay

Brian
10.0
/ 10
Fairly new property with nice large rooms. Our stay was comfortable and the bar staff were all excellent. The area is walkable and is focused on nightlife. Definitely a little different than we were expecting but overall, things felt safe. Breakfast was solid with many options. Felt like we received good value for our money here.
Ian
10.0
/ 10
A very nice hotel that is conveniently located in the entertainment district of Hamburg. Clean rooms with a very good breakfast. Would return again on next visit.
Cheryl
10.0
/ 10
Very nice property, rooms, and staff. Convenient to the entertainment district and other night life in a very lively neighbourhood.
In the Area
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Reeperbahn 1a, Hamburg-Mitte, Hamburg, Germany, 20359

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
ARCOTEL Onyx Hamburg is located in area / city Hamburg-Mitte. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around ARCOTEL Onyx Hamburg

Reeperbahn 1a, Hamburg-Mitte, Hamburg, Germany, 20359
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Discover More About ARCOTEL Onyx Hamburg

Location


ARCOTEL Onyx Hamburg is located in area / city Hamburg-Mitte.

About ARCOTEL Onyx Hamburg

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

ARCOTEL Onyx Hamburg is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at ARCOTEL Onyx Hamburg.

All facilities in ARCOTEL Onyx Hamburg

Others ARCOTEL Onyx Hamburg
Others

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Meeting facilities
  • Conference room
  • Business center
  • Conference rooms
  • Computer station

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

General

  • Banquet
  • Parking (surcharge)

Connectivity

  • Free WiFi

In-room Facilities

  • TV

Accommodation Policy & General Information in ARCOTEL Onyx Hamburg

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately EUR 24 per person
  • Self parking fee: EUR 22 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property uses eco-friendly cleaning products
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at ARCOTEL Onyx Hamburg
215
Number of floors in ARCOTEL Onyx Hamburg
7
Another facilities in ARCOTEL Onyx Hamburg
Laundry service, Tours, Multilingual staff, Express check-in, Newspaper in lobby

Frequently asked question in ARCOTEL Onyx Hamburg

What are available facilities at ARCOTEL Onyx Hamburg?
There are top facilites at ARCOTEL Onyx Hamburg such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at ARCOTEL Onyx Hamburg?
The standard check-in time at ARCOTEL Onyx Hamburg is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does ARCOTEL Onyx Hamburg provide breakfast?
Yes, ARCOTEL Onyx Hamburg provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of ARCOTEL Onyx Hamburg?
ARCOTEL Onyx Hamburg is a 4.5-star hotel.
How many floors does ARCOTEL Onyx Hamburg have?
ARCOTEL Onyx Hamburg has 7 floors.
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More Reviews from Other Guests in ARCOTEL Onyx Hamburg

9.0
Exceptional
From 1,000 reviews
Cleanliness

9.2

Room Comfort

9.0

Location

9.4

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
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Traveler Reviews ARCOTEL Onyx Hamburg

Number of reviews per page
20
40
Top reviews
Brian
icon-Business
Business
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room, friendly staff, great area!
Phil
icon-Business
Business
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Promised they would send receipt by email and didnt
Kevin James
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This hotel is at the end of the main Reeperbahn strip so area is noisy and a bit intimidating.
Anshuman
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Good Location on the Reeperbahn, close to nightlife and river. But the stay was ruined due to poor staff. Inspite being Expedia Platinum member, neither room upgrade nor late checkout was entertained. The room was infact free but was asked to pay for late checkout. In particular the lady Annika was too rude to come knocking at the room dot on time asking to vacate. Most hotels offer free ice, and have even ice dispensers. When we asked for ice, the bar staff were rude. Expedia should escalate to hotel management, hardly the kind of behaviour expected.
Read More
Tracey
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Great hotel in great location
Zain-Ul-Abideen
icon-Business
Business
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

breakfast should have better options.
Verified traveler
6.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

The room's size was satisfactory, however, the cleanliness was not up to standard, and the establishment does not align with a four-star rating. It is recommended that guests do not include breakfast with their room booking, as it does not represent good value. While the hotel's location is convenient, the noise levels are significant, particularly during weekend stays.
Read More
Brian
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Fairly new property with nice large rooms. Our stay was comfortable and the bar staff were all excellent. The area is walkable and is focused on nightlife. Definitely a little different than we were expecting but overall, things felt safe. Breakfast was solid with many options. Felt like we received good value for our money here.
Read More
Kimberly
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

The room was clean and modern. The wifi signal was so weak it didn't work at all. We had to spend extra money on an esim just to be connected. Disappointing for a hotel that offers wifi inclusive with your room. The lock on the shower door was broken so you had to hold it closed with your foot when you showered so you didn't flood the room. Good location.
Read More
Susan
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Clean and stylish, surprisingly quiet for the area.
daniel
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Clean room
Ian
icon-Business
Business
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

A very nice hotel that is conveniently located in the entertainment district of Hamburg. Clean rooms with a very good breakfast. Would return again on next visit.
Cheryl
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Very nice property, rooms, and staff. Convenient to the entertainment district and other night life in a very lively neighbourhood.
Phil
icon-Business
Business
10.0
/10
Reviewed 61 week(s) ago

Hotels.com verified review

Great hotel with excellent breakfast. Good location.
Phil
icon-Business
Business
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Great hotel great location.
Kevin James
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Great location but the area can be a little dirty at times.
Dennis
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Great location
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

Great staff, very welcoming. room was a good size, very good location. downsides were the curtain in the room was falling off the rail and the wifi was very weak in the room (although you can ask for a password to an addtional wifi network)
Chervin
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Good value and good location
George
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

With 13 of us staying in the hotel for between 1 and 3 nights, we had lots of comments on the good choice of hotel amongst us. Others hada few issues on getting the room temperature right, but that seemed to be the only criticism I heard. With one member of the party not well, I had reason to enlist the help of the hotel staff in getting more professional medical help. Can't rate the response and willingness and concern of the staff at reception enough. Due to chnaging shifts, I did not get time to thank them personally, but hope this message gets back to them
Read More
Number of reviews per page
20
40

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Others 4 ARCOTEL Onyx Hamburg

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 1,000 reviews
Cleanliness

9.2

Room Comfort

9.0

Location

9.4

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews ARCOTEL Onyx Hamburg

Number of reviews per page
20
40
Top reviews
Brian
icon-Business
Business
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room, friendly staff, great area!
Phil
icon-Business
Business
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Promised they would send receipt by email and didnt
Kevin James
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This hotel is at the end of the main Reeperbahn strip so area is noisy and a bit intimidating.
Anshuman
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Good Location on the Reeperbahn, close to nightlife and river. But the stay was ruined due to poor staff. Inspite being Expedia Platinum member, neither room upgrade nor late checkout was entertained. The room was infact free but was asked to pay for late checkout. In particular the lady Annika was too rude to come knocking at the room dot on time asking to vacate. Most hotels offer free ice, and have even ice dispensers. When we asked for ice, the bar staff were rude. Expedia should escalate to hotel management, hardly the kind of behaviour expected.
Read More
Tracey
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Great hotel in great location
Zain-Ul-Abideen
icon-Business
Business
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

breakfast should have better options.
Verified traveler
6.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

The room's size was satisfactory, however, the cleanliness was not up to standard, and the establishment does not align with a four-star rating. It is recommended that guests do not include breakfast with their room booking, as it does not represent good value. While the hotel's location is convenient, the noise levels are significant, particularly during weekend stays.
Read More
Brian
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Fairly new property with nice large rooms. Our stay was comfortable and the bar staff were all excellent. The area is walkable and is focused on nightlife. Definitely a little different than we were expecting but overall, things felt safe. Breakfast was solid with many options. Felt like we received good value for our money here.
Read More
Kimberly
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

The room was clean and modern. The wifi signal was so weak it didn't work at all. We had to spend extra money on an esim just to be connected. Disappointing for a hotel that offers wifi inclusive with your room. The lock on the shower door was broken so you had to hold it closed with your foot when you showered so you didn't flood the room. Good location.
Read More
Susan
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Clean and stylish, surprisingly quiet for the area.
daniel
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Clean room
Ian
icon-Business
Business
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

A very nice hotel that is conveniently located in the entertainment district of Hamburg. Clean rooms with a very good breakfast. Would return again on next visit.
Cheryl
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Very nice property, rooms, and staff. Convenient to the entertainment district and other night life in a very lively neighbourhood.
Phil
icon-Business
Business
10.0
/10
Reviewed 61 week(s) ago

Hotels.com verified review

Great hotel with excellent breakfast. Good location.
Phil
icon-Business
Business
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Great hotel great location.
Kevin James
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Great location but the area can be a little dirty at times.
Dennis
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Great location
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

Great staff, very welcoming. room was a good size, very good location. downsides were the curtain in the room was falling off the rail and the wifi was very weak in the room (although you can ask for a password to an addtional wifi network)
Chervin
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Good value and good location
George
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

With 13 of us staying in the hotel for between 1 and 3 nights, we had lots of comments on the good choice of hotel amongst us. Others hada few issues on getting the room temperature right, but that seemed to be the only criticism I heard. With one member of the party not well, I had reason to enlist the help of the hotel staff in getting more professional medical help. Can't rate the response and willingness and concern of the staff at reception enough. Due to chnaging shifts, I did not get time to thank them personally, but hope this message gets back to them
Read More
Number of reviews per page
20
40