The check-in service is not very good in language. And his attitude. 1. When I wanted to check-in at 12.30 WIB, the receptionist who was on duty on Sunday, June 26, 2022, was a girl with long hair (if I'm not mistaken, the officer is an eastern person). Saying you can check-in at 14.00 WIB, with a less friendly attitude, and at that time I still considered it normal, I still tolerated it even though I was a little annoyed, and I was okay. Check-in hit 14.00 WIB and I waited until 14.00 WIB. 2. While I was waiting with the stated time, I saw someone checking in between 13.00-13.30 WIB (I remember that very well because I was sitting in front of the receptionist waiting) 3. When the check-in time arrived at 14.00 WIB, I was called the Ccwe receptionist for a check-in reservation. When the time of reservation the clerk spoke with the conditions of stay. But there's a language I'm uncomfortable with and don't like saying (don't leave d*r*h spots). This makes me very upset and angry but I try to calm it down. And immediately take the room card that has been determined on the 3rd floor (309) 4. When I entered the room on the 3rd floor (Room 309), the room couldn't lock for the additional lock hinge, and the room door was tenuous, there was a visible gap, and the room window didn't no lock at all. 5. Because I was not comfortable with the room on the 3rd floor, I finally returned to the receptionist to ask for a room change, explaining the condition of the room. When I said about the condition of the room. The female receptionist laughed at me, and did not respect me at all as a guest who should have been given the best service with a good and polite attitude. 6. Even though I was laughed at, I still asked to be replaced by a bedroom, and was given a room on the 2nd floor. And that was the room that was given to me. The bed cover sheet is dirty and smells bad. But at that time, I couldn't speak, especially because I had business with my sister, who was taking me at OYO 511 Surabaya. And anyways I have business out. 7. And today is Monday, June 27, the scheduled day to check out. Finally I checked out early at around 08.30 WIB because I was very uncomfortable sleeping. 8. This is my first and last experience staying at OYO 511 Grace Residence, and I will also recommend my friends, family from out of town not to stay at the inn. Because it's not very good for everyone. 9. Thank you. Hopefully the OYO management can pay attention and educate their employees or officers to respect guests.