Cross Hotel Kyoto

Clean room, very helpful staff. Breakfast had a wide selection of food and drink. Great location to navigate from.

Fantastic room

Great location to various eateries and staff were super helpful with the check in process. The room was contemporary with a great layout to make use of the space.

Beautiful hotel, perfectly located in Kyoto. The hotel was spotless, and all the amenities we expected and more.

Très bien situé

The hotel was very well positioned, near the train station and Gion área, the buffet was varies, they helped with the takyuubin service and everyone was very polite. The only issue with the room was a red stain in the carpet but aside from that the room was big, clean and with good amenities.

Helpful, willing staff

The room was clean, and perfect, with all necessary amenities. The staff was professional, helpful, and courteous. Thank you for a wonderful stay!

The service was excellent, the atmosphere en pointe, and the location was perfect!

Room was clean ,l

Subject: Hygiene Incident on Feb 9 and Inadequate Handling – Request for Review Hello, We stayed at Cross Hotel in Kyoto from February 4 to 12, booked through your platform. Housekeeping on February 5 was normal, and from February 6 to 8 the assigned housekeeper performed well and the room condition was satisfactory. However, on February 9, after housekeeping service, we returned to our room and found a used cleaning cloth placed directly on top of our open suitcase. Food items were placed on the suitcase at that time. The cloth had not been removed after cleaning was completed. We immediately reported this to the front desk. The staff only removed the cloth and did not arrange any re-cleaning or sanitation of the suitcase surface. Over the following two days, we continued to notice incomplete cleaning procedures, including: • Floors not properly vacuumed (we were traveling with a crawling baby) • The outer plastic packaging from a tissue refill left in the room, along with an unused tissue (which only became wrinkled after our baby touched it) Additionally, during breakfast service, we observed a staff member drop a fruit tong and place it back on the buffet without replacement or sanitization. Management did not meet with us until the third day. The only compensation offered was two bottles of sparkling water and a one-hour late check-out. Given that this incident involved hygiene concerns and affected approximately 2–3 days of our stay, we believe the response w

Staffs are friendly, room clean n tidy; Sitting area in Lobby is very comfortable n relaxing.

Great Location. Good room.

The hotel was very nice. First of all the location is just perfect. You can walk pretty much anywhere, and otherwise you have a subway line just a few minutes away. it's also very convenient to move in taxi. The room was spacious and very nice. It had good amenities, a coffee maker, a nice TV, tons of storage space, and the bed was super comfortable. The bathroom was great too. And everything was ultra clean. The staff was very friendly and helpful. And breakfast was very good, totally worth it. I would definitely recommend it and go back my next time in Kyoto.

Very spacious family room and great breakfast and location! Perfect for our Christmas stay

Location, room/bathroom size, bed comfiness

매니지먼트가 잘~되고있다는 느낌으로 신뢰가 듬뿍

Great stay! Awesome location, staff is very helpful. Great breakfast with lots of options that change daily!

Rooms were very clean and spacious. The breakfast buffet had many options for Japanese breakfast vs. European breakfast, vs. US style breakfast. The beds were also very comfortable! The check in and check out process was more automated and easy to do. This property is also in a great location close to shopping and a train station.

Clean room and nice staff