Cross Hotel Kyoto

We had such a great stay! The hotel was located off the main streets for shopping and within walking distance of bus stops and the subway - so convenient! We loved every aspect of the stay. A beautiful lounge area in the lobby, clean rooms, and helpful service.

Helpful, willing staff

The room was clean, and perfect, with all necessary amenities. The staff was professional, helpful, and courteous. Thank you for a wonderful stay!

위치, 시설 등등 가격 대비 만족스러운 호텔입니다. 이미 두번째 이용했고 다음에도 투숙할듯 하네요!

Heel mooie kamer

The service was excellent, the atmosphere en pointe, and the location was perfect!

객실 깨끗하고 조용하고 친절하고 위치도 좋았어요 :)

Room was clean ,l

Subject: Hygiene Incident on Feb 9 and Inadequate Handling – Request for Review Hello, We stayed at Cross Hotel in Kyoto from February 4 to 12, booked through your platform. Housekeeping on February 5 was normal, and from February 6 to 8 the assigned housekeeper performed well and the room condition was satisfactory. However, on February 9, after housekeeping service, we returned to our room and found a used cleaning cloth placed directly on top of our open suitcase. Food items were placed on the suitcase at that time. The cloth had not been removed after cleaning was completed. We immediately reported this to the front desk. The staff only removed the cloth and did not arrange any re-cleaning or sanitation of the suitcase surface. Over the following two days, we continued to notice incomplete cleaning procedures, including: • Floors not properly vacuumed (we were traveling with a crawling baby) • The outer plastic packaging from a tissue refill left in the room, along with an unused tissue (which only became wrinkled after our baby touched it) Additionally, during breakfast service, we observed a staff member drop a fruit tong and place it back on the buffet without replacement or sanitization. Management did not meet with us until the third day. The only compensation offered was two bottles of sparkling water and a one-hour late check-out. Given that this incident involved hygiene concerns and affected approximately 2–3 days of our stay, we believe the response w

Habitación impecable, buen tamaño del baño lo único que yo le agregaría es suavizante de telas a la sábanas , Cerca de estación del y de muchas tiendas y templos

Staffs are friendly, room clean n tidy; Sitting area in Lobby is very comfortable n relaxing.

Top Lage, hilfsbereites Personal und schöne Zimmer

いつも使っています。 バスタブと洗い場が別々なので最高です。

Great Location. Good room.

Great location. 5 star- worthy. Will be back if I ever return to Kyoto

The hotel was very nice. First of all the location is just perfect. You can walk pretty much anywhere, and otherwise you have a subway line just a few minutes away. it's also very convenient to move in taxi. The room was spacious and very nice. It had good amenities, a coffee maker, a nice TV, tons of storage space, and the bed was super comfortable. The bathroom was great too. And everything was ultra clean. The staff was very friendly and helpful. And breakfast was very good, totally worth it. I would definitely recommend it and go back my next time in Kyoto.

직원분들도 친절하고 객실도 깨끗해요 너무 만족했어요. 특히 위치가 이자카야 거리 바로 앞이라 한잔하고 쉬는 일정일때 최고에요

2번째 방문으로 지난번 여행에서는 동서남북 4군데 숙소를 2박씩 보냈으나 이번은 크로스 3박으로 교토여행 마무리하였습니다 관리가 잘되는 호텔로 가성비 최고입니다

今回で3回目の利用ですが、お部屋、朝食、スタッフの対応等素晴らしいですね👍 京都市内でのアクセスも素晴らしいのでまたリピートします！

Very spacious family room and great breakfast and location! Perfect for our Christmas stay