Does Hotel New Grand provide parking?

Yes, Hotel New Grand provides parking. Please confirm details directly with the hotel.

What do past guests say about Hotel New Grand?

Hotel New Grand is well-known for its Service and Facilites, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Hotel New Grand

Name: Hotel New Grand
Address: 10 Yamashita-cho Naka-ku, Kanagawa, Yokohama-shi, Kanto, Japan, 231 8520, 10 Yamashita-cho Naka-ku, Kanto, 231 8520, Japan
Rating: 9.4

Hotels

9.4

/10

Exceptional

1,009 reviews

What Guests Say About Their Stay

V***a

10.0

/ 10

My mom and I stayed in this hotel towards the end of our 2 week trip in Japan. There were a few times we left hotels this trip saying that we want to come back, but this became the only one I actually made a rebooking for already. The hotel and room itself is beautiful and clean, the location great, and the staff were amazing. They were professional, but still felt friendly and warm, from the staff welcoming us outside the hotel, to the front desk, and the cleaning staff. Same goes for the waiter and waitresses in Le Normandie. I am already looking forward to seeing New Grand in Winter, and trying the Christmas meals in the hotel restaurants.

M***I

10.0

/ 10

All the staff, from the reception staff to the restaurant staff, were incredibly polite and considerate. Since we had small children with us, we asked the restaurant to serve the food earlier, and since it was a celebration for my parents, we asked them to prepare a dessert plate. They gladly accepted our requests. On the day of the celebration, they were considerate of our children and asked if we wanted some ice cream, which made us feel warm inside. They also prepared a celebratory plate, even though we only requested it over the phone on the day. Thank you so much. We would like to use your service again when we visit Yokohama. Thank you so much.

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David

10.0

/ 10

We loved the luxurious feel of this hotel, yes its a little dated but it felt lovely. The location was amazing, the view was fantastic and the staff lovely. Free parking was available across the street, but you need to pull in at the front door for the concierge to give you a ticket and direct you to your parking bay. The bathroom felt the oldest of everything.

Mitchell

10.0

/ 10

The room was really nice, clean, great view. What really stood out was the service and very classy environment. Honestly, I felt like I was treated like royalty.

Lai Sha

10.0

/ 10

The staff were excellent and helpful at every instance. Room was always spotless, amenities and location suited our group perfectly.

In the Area

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10 Yamashita-cho Naka-ku, Kanagawa, Yokohama-shi, Kanto, Japan, 231 8520

Main Facilities

Restaurant

24-Hour Front Desk

WiFi

Elevator

Hotel New Grand is located in area / city Yokohama-shi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Hotel New Grand

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What's around Hotel New Grand

10 Yamashita-cho Naka-ku, Kanagawa, Yokohama-shi, Kanto, Japan, 231 8520

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Location

Hotel New Grand is located in area / city Yokohama-shi.

About Hotel New Grand

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel New Grand exclusively for you.

Hotel New Grand is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Hotel New Grand.

All facilities in Hotel New Grand

Others

Hotel Services

Laundry service
Newspaper in lobby
Wedding service
Luggage storage
Porter
Multilingual staff
24-hour Receptionist
Concierge

General

Banquet
Reception hall
Smoking area
Parking (surcharge)
Terrace

Public Facilities

Others
Restaurant
Safety deposit box
Coffee shop
Elevator

Business Facilities

Meeting rooms
Conference room
Business center
Conference rooms

Things to Do

Garden
Discounted Fitness Center

Connectivity

LAN Internet
Free WiFi

Nearby Facilities

Souvenir shop
Hair salon

Food and Drinks

Accommodation Policy & General Information in Hotel New Grand

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Self parking fee: JPY 1500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Breakfast is not included in the Breakfast rate plan for children ages 0-6.

Hotel only accepts guests with minimum age of 20

Check-in/Check-out Time

Check-in:

15:00 - 00:00

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - 00:00 - to 11:00
Available rooms at Hotel New Grand	230
Number of floors in Hotel New Grand	18
Another facilities in Hotel New Grand	Laundry service, Newspaper in lobby, Wedding service, Luggage storage, Porter

Frequently asked question in Hotel New Grand

What are available facilities at Hotel New Grand?

There are top facilites at Hotel New Grand such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Hotel New Grand?

The standard check-in time at Hotel New Grand is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00

What is the star rating of Hotel New Grand?

Hotel New Grand is a 4.5-star hotel.

How many floors does Hotel New Grand have?

Hotel New Grand has 18 floors.

How many rooms are available at Hotel New Grand?

Hotel New Grand has 230 rooms in total.

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More Reviews from Other Guests in Hotel New Grand

Overall Ratings & Reviews Hotel New Grand

Traveloka (9)

Other sources (1,000)

9.4

Exceptional

From 1,000 reviews

Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.6

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Traveler Reviews Hotel New Grand

Number of reviews per page

Top reviews

David

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Mitchell

Leisure

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

The room was really nice, clean, great view. What really stood out was the service and very classy environment. Honestly, I felt like I was treated like royalty.

Lai Sha

Friends and Family

10.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

The staff were excellent and helpful at every instance. Room was always spotless, amenities and location suited our group perfectly.

Steve

Business with Partner

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

One of the finest hotel in the World Best of everything

Jonathan

Friends and Family

8.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

The hotel is nice, and great location for pre cruise stay for Diamond Princess. However, the night we stayed, the heat was turned on, and there was no way to cool the room. Window only opened a crack. Our first room the window didn't open, so they transferred us to 15th floor, window opened a cracked, but room didn't cool off over next three hours, so hotel transferred us to an older decor room on 7th floor where window opened all the way. We slept well in the third room. Many thanks to the desk clerk on duty who assisted us in finding a room cool enough to sleep in.

John

8.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Yes,all was good.

Mari

Leisure Family

10.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

駐車場は、とても狭いところに車を入れて、エレベータで下に降りる形式。とても狭いため、神経を使います。簡単に車の出し入れができないことは、ちょっと残念な点です。それでも、再訪したいと思う、魅力的なホテルでした。

Kazunari

Leisure

10.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

Historic luxury hotel right by Chinatown and Yamashita park right opposite. Decent room size with a view of Yokohama bay and Minatomirai. Staffs were great and very helpful. Birthplace of Naporitan, seafood doria and custard pudding a la mode - managed to squeeze in before the last order (9pm) for naporitan and the pudding. As a guest you get discount at restaurants and bar. Breakfast choice between western and Japanese (or have it as room service). Stayed only one night but great stay.

Margaret

Leisure with Partner

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

The staff are very polite and friendly. Good service. Very nice for cruise before and after

Jill

Friends and Family

10.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

The staff service was so great . They were aggressive and helpful to everyone. I was so impressed

Reiko

Leisure with Partner

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

The hotel is little bit old however, staffs are super polite and nice. The location was awesome. Great experience. When we go back to Yokohama, we will definitely stay this hotel again.

Sharon

10.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

We have a lovely stay at the New Grand. The staff was so helpful, and the accommodations were great. The small double room was spacious. Perfect location with easy access to transportation. We would stay here again!

Margaret

Leisure with Partner

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

Great location if you are taking a cruise

Roger

Friends and Family

10.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

Great room with a beautiful ocean and beach view

Annette

Leisure with Partner

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Just loved our stay at The New Grand. Had a fantastic view, huge room, spotlessly clean and the staff were just amazing. Do yourself a favour and stay here, you won’t regret it. Definitely staying there again when we go back.

Kimberly

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

As expected everyone is very nice and courteous including the guests. Breakfasts at the French restaurant were excellent. Our room has incredible view

Robert

Leisure

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

From the moment we walked in this hotel was a shining star

Ricki

Leisure with Friends

8.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Room was spacious and spotless. Staff couldn't have been more helpful

Robert

Leisure with Partner

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

The room was very clean, exceptional view of the water and city of Yokohama. Chinatown was a block away, very walkable area. The staff were friendly and happy to help us out in any way possible

Andrew

10.0

/10

Reviewed 24 week(s) ago

Hotels.com verified review

Spotless room! Beautifully kept and very modern for an old hotel. Indeed very grand. Amenities were amazing and location cannot be better! Staff service was impeccable. They treated guests like kings and queens!

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Disclaimer

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