Hotel New Grand

Hotels
9.6
/10
Exceptional
1,281 reviews

What Guests Say About Their Stay

V***a

10.0
/ 10
My mom and I stayed in this hotel towards the end of our 2 week trip in Japan. There were a few times we left hotels this trip saying that we want to come back, but this became the only one I actually made a rebooking for already. The hotel and room itself is beautiful and clean, the location great, and the staff were amazing. They were professional, but still felt friendly and warm, from the staff welcoming us outside the hotel, to the front desk, and the cleaning staff. Same goes for the waiter and waitresses in Le Normandie. I am already looking forward to seeing New Grand in Winter, and trying the Christmas meals in the hotel restaurants.

M***I

10.0
/ 10
All the staff, from the reception staff to the restaurant staff, were incredibly polite and considerate. Since we had small children with us, we asked the restaurant to serve the food earlier, and since it was a celebration for my parents, we asked them to prepare a dessert plate. They gladly accepted our requests. On the day of the celebration, they were considerate of our children and asked if we wanted some ice cream, which made us feel warm inside. They also prepared a celebratory plate, even though we only requested it over the phone on the day. Thank you so much. We would like to use your service again when we visit Yokohama. Thank you so much.
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PAUL

10.0
/ 10
Our room was large by Japanese standards, hotel breakfast was very good and fantastic location. We loved our stay here

Michelle

10.0
/ 10
Staying at this hotel felt like stepping into a beautifully preserved piece of Yokohama’s history, wrapped in modern comfort and impeccable service. From the moment we walked through the doors, we were greeted with warmth, grace, and a level of hospitality that made the entire experience feel effortlessly luxurious, especially after 18 hours of traveling!! Our room blended classic elegance with thoughtful amenities, offering a serene view that made it easy to unwind after a day of exploring. The bedding was plush, the space spotless, and the little touches made it feel like a true sanctuary. The staff were exceptional. Every interaction felt genuine and attentive, whether they were offering local insights, assisting with transportation, or simply greeting us with a smile that made us feel instantly at home. Their professionalism and kindness elevated the stay in a way that only a hotel with such a storied legacy can deliver.

Janet

10.0
/ 10
Amazing views from our room on the 16th floor. The staff was awesome. The complimentary lounge on our floor also had beautiful views with yummy treats & a coctail hour. The included breakfast was delicious & 1st class. What's not to like about this awesome hotel for under $200 USD per night?
In the Area
See Map
10 Yamashita-cho Naka-ku, Kanagawa, Yokohama, Kanto, Japan, 231 8520

Main Facilities

Read More
Restaurant
24-Hour Front Desk
WiFi
Elevator
Hotel New Grand is located in area / city Yokohama-shi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel New Grand

10 Yamashita-cho Naka-ku, Kanagawa, Yokohama, Kanto, Japan, 231 8520
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Lobby Hotel New Grand
Lobby 2 Hotel New Grand

Discover More About Hotel New Grand

General


Near Yokohama Stadium

Location


You'll be centrally located in Yokohama with a stay at Hotel New Grand, within a 15-minute walk of Osanbashi International Passenger Terminal and Yokohama Stadium. This luxury hotel is 1.3 mi (2 km) from Yokohama Cosmo World and 1.3 mi (2.1 km) from Red Brick Warehouse.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Yamashita Park - 0.1 km / 0.1 mi
Yokohama Marine Tower - 0.2 km / 0.1 mi
Kanagawa Kenmin Hall - 0.2 km / 0.1 mi
Tokyo Bay - 0.3 km / 0.2 mi
Gundam Factory Yokohama - 0.3 km / 0.2 mi
Yamashitacho Park - 0.4 km / 0.2 mi
Kanagawa Arts Theatre - 0.4 km / 0.2 mi
Harbor View Park - 0.5 km / 0.3 mi
Motomachi Shopping Street - 0.5 km / 0.3 mi
Kanagawa Prefectural Government Building - 0.8 km / 0.5 mi
Yokohama Port Opening Memorial Hall - 0.9 km / 0.6 mi
Osanbashi International Passenger Terminal - 1 km / 0.6 mi
Yokohama Stadium - 1.1 km / 0.7 mi
Billboard Live Yokohama - 1.5 km / 0.9 mi
Red Brick Warehouse - 1.5 km / 1 mi

The preferred airport for Hotel New Grand is Haneda Airport (HND) - 20.9 km / 13 mi

Facilities


Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include concierge services, gift shops/newsstands, and a hair salon.

Business Facilities


Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Yokohama? This hotel has 4736 square feet (440 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Dining


Enjoy French cuisine at Le Normandie, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge.

Rooms


Make yourself at home in one of the 230 guestrooms featuring refrigerators and flat-screen televisions. Your bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature shower/tub combinations, designer toiletries, and bidets.

All facilities in Hotel New Grand

Bar, Cafe and Lounge Hotel New Grand
Bar, Cafe and Lounge
Entertainment Facility Hotel New Grand
Entertainment Facility
Functional Hall Hotel New Grand
Functional Hall
Common Space Hotel New Grand
Common Space
Lobby Hotel New Grand
Lobby

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Reception hall
  • Smoking area
  • Parking
  • Terrace

Business Facilities

  • Meeting rooms
  • Business facilities
  • Business facilities
  • Conference rooms

Accessibilty

  • Wheelchair accessible
  • Accessible bathroom
  • Accessible path of travel

Public Facilities

  • Safety deposit box
  • Coffee shop
  • Elevator

Connectivity

  • LAN Internet
  • Free WiFi

Nearby Facilities

  • Gift shop
  • Hair salon

Things to Do

  • Garden

Accommodation Policy & General Information in Hotel New Grand

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

Pets

Service Animals Allowed

Additional Policy

Property does not require health documentation at check-in, Professional property host/manager, Unicode Support false, No rollaway/extra beds available, On bay, JEA Eco Mark Program, Property does not offer onsite COVID-19 testing
  • Self parking fee: JPY 2000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Available rooms at Hotel New Grand
230
Number of floors in Hotel New Grand
18
Another facilities in Hotel New Grand
Laundry service, Newspaper in lobby, Wedding service, Luggage storage, Porter

Frequently asked question in Hotel New Grand

What are available facilities at Hotel New Grand?
There are top facilites at Hotel New Grand such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel New Grand?
The standard check-in time at Hotel New Grand is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
What is the star rating of Hotel New Grand?
Hotel New Grand is a 4.5-star hotel.
How many floors does Hotel New Grand have?
Hotel New Grand has 18 floors.
How many rooms are available at Hotel New Grand?
Hotel New Grand has 230 rooms in total.
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More Reviews from Other Guests in Hotel New Grand

Overall Ratings & Reviews Hotel New Grand

Traveloka (9)
Other sources (1,272)
9.6
Exceptional
From 1,272 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel New Grand

Number of reviews per page
20
40
Top reviews
jack
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

yes
Lynn
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great view of the harbour on the 16th floor
Gary
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great hotel within walking distance of the cruise terminal.
Ehdie
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff was EXCELLENT
PAUL
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Our room was large by Japanese standards, hotel breakfast was very good and fantastic location. We loved our stay here
Demi
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Perfect
Michelle
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staying at this hotel felt like stepping into a beautifully preserved piece of Yokohama’s history, wrapped in modern comfort and impeccable service. From the moment we walked through the doors, we were greeted with warmth, grace, and a level of hospitality that made the entire experience feel effortlessly luxurious, especially after 18 hours of traveling!! Our room blended classic elegance with thoughtful amenities, offering a serene view that made it easy to unwind after a day of exploring. The bedding was plush, the space spotless, and the little touches made it feel like a true sanctuary. The staff were exceptional. Every interaction felt genuine and attentive, whether they were offering local insights, assisting with transportation, or simply greeting us with a smile that made us feel instantly at home. Their professionalism and kindness elevated the stay in a way that only a hotel with such a storied legacy can deliver.
Read More
Janet
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing views from our room on the 16th floor. The staff was awesome. The complimentary lounge on our floor also had beautiful views with yummy treats & a coctail hour. The included breakfast was delicious & 1st class. What's not to like about this awesome hotel for under $200 USD per night?
Helen
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This hotel is absolutely amazing in all areas would definitely stay again !!
Nancy
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Wonderful hotel. Nicely situated to cruise terminal and public transit. Lots of shops and restaurants nearby. Loved it and I would stay there again in a heartbeat.
Matee
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Yes
Joy
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Old style hotel not for us, very expensive as well we only used it for one night for our guest, overall it was ok.
William
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff are very courteous and very helpful. The room was very clean. This hotel is in an amazing location.
Janet
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Outstanding experience! My room was spotless and comfortable. The view of Yokohama Bay from my room was fabulous and the service from every staff member at the New Grand was exemplary. I will return as soon as I can - just wonderful!
MARGUERITE
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was very clean and comfortable. The staff were very friendly and helpful. We enjoyed The Cafe. Food was great and excellent service.
Maria
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff were excellent, cannot fault them! Our room was spacious, but a couple of issues like the bidet wasn't working on the first day but it was fixed the next day. The room was very hot and a lady staff helped us by opening the balcony to let the cool air in. Also she brought a fan which was a big help! We've stayed here before and we are familiar with the area around it. We stay here before or after our cruises lime this time we did HK to Yolohama and we walked to this hotel from the terminal, very handy@
Read More
Albert M
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

clean and quiet!
Patricia and Eduardo
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Staff are very courteous, room was spotless, People in general are so respectful, i love it
michael
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The staff of the Hotel New Grand was simply outstanding. I had a problem with my Canadian cell phone and the staff was exceptional with their assistance in helping to resolve the problem. Simply the best and "we shall be back".
Leonard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

All of the staff was wonderful to us and they went above and beyond to provide a great stay. We got the upgraded view room which provided a gorgeous view of the harbor in Yokohama. Thank you for recognizing our 50th Anniversary. ☺️💍👩
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Hotel New Grand

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hotel New Grand

Traveloka (9)
Other sources (1,272)
9.6
Exceptional
From 1,272 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel New Grand

Number of reviews per page
20
40
Top reviews
jack
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

yes
Lynn
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great view of the harbour on the 16th floor
Gary
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great hotel within walking distance of the cruise terminal.
Ehdie
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff was EXCELLENT
PAUL
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Our room was large by Japanese standards, hotel breakfast was very good and fantastic location. We loved our stay here
Demi
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Perfect
Michelle
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staying at this hotel felt like stepping into a beautifully preserved piece of Yokohama’s history, wrapped in modern comfort and impeccable service. From the moment we walked through the doors, we were greeted with warmth, grace, and a level of hospitality that made the entire experience feel effortlessly luxurious, especially after 18 hours of traveling!! Our room blended classic elegance with thoughtful amenities, offering a serene view that made it easy to unwind after a day of exploring. The bedding was plush, the space spotless, and the little touches made it feel like a true sanctuary. The staff were exceptional. Every interaction felt genuine and attentive, whether they were offering local insights, assisting with transportation, or simply greeting us with a smile that made us feel instantly at home. Their professionalism and kindness elevated the stay in a way that only a hotel with such a storied legacy can deliver.
Read More
Janet
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing views from our room on the 16th floor. The staff was awesome. The complimentary lounge on our floor also had beautiful views with yummy treats & a coctail hour. The included breakfast was delicious & 1st class. What's not to like about this awesome hotel for under $200 USD per night?
Helen
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This hotel is absolutely amazing in all areas would definitely stay again !!
Nancy
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Wonderful hotel. Nicely situated to cruise terminal and public transit. Lots of shops and restaurants nearby. Loved it and I would stay there again in a heartbeat.
Matee
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Yes
Joy
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Old style hotel not for us, very expensive as well we only used it for one night for our guest, overall it was ok.
William
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff are very courteous and very helpful. The room was very clean. This hotel is in an amazing location.
Janet
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Outstanding experience! My room was spotless and comfortable. The view of Yokohama Bay from my room was fabulous and the service from every staff member at the New Grand was exemplary. I will return as soon as I can - just wonderful!
MARGUERITE
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was very clean and comfortable. The staff were very friendly and helpful. We enjoyed The Cafe. Food was great and excellent service.
Maria
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff were excellent, cannot fault them! Our room was spacious, but a couple of issues like the bidet wasn't working on the first day but it was fixed the next day. The room was very hot and a lady staff helped us by opening the balcony to let the cool air in. Also she brought a fan which was a big help! We've stayed here before and we are familiar with the area around it. We stay here before or after our cruises lime this time we did HK to Yolohama and we walked to this hotel from the terminal, very handy@
Read More
Albert M
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

clean and quiet!
Patricia and Eduardo
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Staff are very courteous, room was spotless, People in general are so respectful, i love it
michael
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The staff of the Hotel New Grand was simply outstanding. I had a problem with my Canadian cell phone and the staff was exceptional with their assistance in helping to resolve the problem. Simply the best and "we shall be back".
Leonard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

All of the staff was wonderful to us and they went above and beyond to provide a great stay. We got the upgraded view room which provided a gorgeous view of the harbor in Yokohama. Thank you for recognizing our 50th Anniversary. ☺️💍👩
Number of reviews per page
20
40