How many rooms are available at Casa Malca?

Casa Malca has 70 rooms in total.

Does Casa Malca provide parking?

Yes, Casa Malca provides parking. Please confirm details directly with the hotel.

Does Casa Malca provide airport transfer?

Yes, Casa Malca provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Casa Malca?

Casa Malca is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Casa Malca

Name: Casa Malca
Address: Carretera Tulum-Boca Paila Km 9.5, Tulum, Estado de Quintana Roo, Mexico, 77780, Carretera Tulum-Boca Paila Km 9.5, Estado de Quintana Roo, 77780, Mexico
Rating: 9.2

Hotels

9.2

/10

Exceptional

455 reviews

What Guests Say About Their Stay

galina

10.0

/ 10

Our stay at Casa Malca was absolutely wonderful from beginning to end. From the moment we arrived, we felt welcomed and cared for, and that feeling stayed with us throughout our entire stay. The property itself is truly unique — a perfect mix of art, design, and nature. It has a relaxing and peaceful atmosphere that makes it easy to disconnect and simply enjoy the surroundings. Every corner of the resort feels thoughtfully curated, yet warm and inviting at the same time. Our room was huge, beautifully designed, and extremely comfortable. The beds were especially cozy, making it easy to unwind and get a great night’s sleep after long days by the sea. The staff was exceptional — genuinely kind, attentive, and always ready to help. From the front desk team to the restaurant staff and the people working on the beach, everyone went above and beyond to make sure we had the best experience possible. The beach was beautiful, with soft sand and stunning views. Even though there were waves during our stay, it only added to the charm and natural beauty of the setting. Overall, Casa Malca is a special place that offers a perfect combination of comfort, tranquility, and character. We left with amazing memories and would absolutely love to return.

Katherine

10.0

/ 10

My room was unique, well appointed, and had an amazing garden/jungle view!! The staff could not have been more accommodating and pleasant. The beach was as beautiful as some I’ve seen in Hawaii and I would highly recommend this cool property!

Sara

10.0

/ 10

My stay at Hotel Casa Malca was outstanding. The staff were incredible, and the concierge service was on top of everything — always checking in, always available, and there for us 24/7. The food was excellent, and everything was perfect. I would definitely go back anytime.

In the Area

See Map

Carretera Tulum-Boca Paila Km 9.5, Tulum, Estado de Quintana Roo, Mexico, 77780

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

Parking

WiFi

Casa Malca is a hotel is located at Tulum. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Casa Malca

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What's around Casa Malca

Carretera Tulum-Boca Paila Km 9.5, Tulum, Estado de Quintana Roo, Mexico, 77780

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Discover More About Casa Malca

Location

Casa Malca is a hotel is located at Tulum.

About Casa Malca

From business event to corporate gathering, Casa Malca provides complete services and facilities that you and your colleagues need.

Are you a shopaholic? Staying at Casa Malca will surely spoil you for numerous shopping centers nearby.

Not all hotel allow guests with pets, but Casa Malca welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Casa Malca is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Have fun with various entertaining facilities for you and the whole family at Casa Malca, a wonderful accommodation for your family holiday.

Not only located within easy reach of various places of interests for your adventure, but staying at Casa Malca will also give you a pleasant stay.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Casa Malca is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Casa Malca.

All facilities in Casa Malca

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Common Space

Things to Do

Romantic proposal packages
Outdoor pool
Indoor pool
Wine release events
Garden
Beach towel
Picnic area
Library
Spa
Health club
Sauna
Steam room
Beach cabanas
Pool cabanas

Hotel Services

Multilingual staff
Wedding service
Luggage storage
Porter
24-hour Receptionist
Concierge
Laundry service
Welcoming drinks

General

Banquet
Ballroom
Reception hall
Terrace
Microwave (shared)
Smoking area
Parking

Sports and Recreations

Fitness center
Paddle tennis
Beach volleyball
Volleyball
Billiard

Business Facilities

Conference center
Business facilities
Meeting rooms
Conference rooms

Transportation

Bicycle storage
Airport transfer
Secure parking

Public Facilities

Coffee/tea in lobby
Parking
Safety deposit box

Family-friendly Facilities

Children games
Children pool

Accessibilty

Wheelchair accessible
Disabled access friendly

Food and Drinks

Breakfast

Connectivity

Free WiFi

Accommodation Policy & General Information in Casa Malca

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:

15:00 - 00:00

Check-out:

Before 12:00

Pets

Limited Number Of Pets In Room

Additional Policy

Professional property host/manager, Contactless check-out is available, No rollaway/extra beds available, By ocean, Contactless check-in is available, Essential workers only - NO, Guest will receive an email before arrival 48 hours, Guests will receive an email with special check-in instructions, No elevators

Airport shuttle fee: USD 420 per vehicle (roundtrip, maximum occupancy 4)
Pet fee: USD 40 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-in fee for check-in between 12:30 AM and 1:00 PM
Late check-out is available for a fee (subject to availability)
Service fee: 10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 15:00 - 00:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Casa Malca	70
Number of floors in Casa Malca	2
Another facilities in Casa Malca	Romantic proposal packages, Outdoor pool, Indoor pool, Wine release events, Garden

Frequently asked question in Casa Malca

What are available facilities at Casa Malca?

There are top facilites at Casa Malca such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Casa Malca?

The standard check-in time at Casa Malca is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00

Does Casa Malca provide breakfast?

Yes, Casa Malca provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Casa Malca?

Casa Malca is a 5.0-star hotel.

How many floors does Casa Malca have?

Casa Malca has 2 floors.

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More Reviews from Other Guests in Casa Malca

Overall Ratings & Reviews Casa Malca

Other sources (455)

9.2

Exceptional

From 455 reviews

Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

9.2

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Traveler Reviews Casa Malca

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Top reviews

galina

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

richard

Leisure with Partner

8.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Staff was great, the hotel was not too crowded so it was enjoyable.

Hazal

with Partner

2.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

Unfortunately, our experience did not meet expectations, especially considering the price point. Housekeeping was not properly carried out. Only the bed linens were changed; the trash was not collected, and the floors were covered with hair, which was quite disappointing in terms of cleanliness. There was only one restaurant open during our stay, and this was not communicated clearly at check-in. We were told that we would be contacted and our phone number was taken, but we were never reached. Although this was our honeymoon, no small gesture or acknowledgment was made, which we found disappointing. Overall, the hotel feels extremely overpriced for what it offers. The room was dark, poorly ventilated, and had an unpleasant smell, making it uncomfortable to stay in for long periods. Service was also inconsistent. Unless a tip was given, it was very difficult to find a waiter, and on some occasions, orders took hours to arrive or never arrived at all. The menu was very limited as well. Overall, this was a very unusual experience, and unfortunately, it did not feel worthy of a destination as special as Tulum.

Bradley

10.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

Our experience at Casa Malca was great. We checked out from another

Katherine

Leisure Family

10.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

Sara

with Partner

10.0

/10

Reviewed 27 week(s) ago

Awesome service

Yan

10.0

/10

Reviewed 47 week(s) ago

Expedia Group verified review

Great staff

Ivan

Leisure

10.0

/10

Reviewed 55 week(s) ago

Expedia Group verified review

One of the kind

Julie

Leisure with Friends

10.0

/10

Reviewed 58 week(s) ago

Expedia Group verified review

This place was perfect and absolutely stunning! Me and my guests had the most amazing experience. Yvan and his staff gave 10 out of 10 customer service. On my way out I wanted to leave a few more tips to the staff and bell boys but my taxi was already waiting half an hour so I had to rush out. I had the best time, thank you so much for having us!

Cristobal

Leisure

10.0

/10

Reviewed 58 week(s) ago

Expedia Group verified review

One of the best places I’ve stayed at in Tulum!

Jorge Andres

10.0

/10

Reviewed 64 week(s) ago

Expedia Group verified review

Amazing

Sergei

Leisure Family

6.0

/10

Reviewed 67 week(s) ago

Expedia Group verified review

it was better when i stayed 3 yeas ago.

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.