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Grand Velas Riviera Maya - All Inclusive

Resorts
Finding rooms for you...
9.6
Exceptional
993 reviews

What Guests Say About Their Stay

Lakisha

10.0
/ 10
The property and staff were amazing. It will be a yearly vacation spot for my family and I. Love every moment!!!

Mario

10.0
/ 10
Aaron and Guillermo were always very attentive to our needs and went above and beyond to assist us. They helped us arrange special meals for our daughter, who has dietary restrictions, making our stay much more comfortable and enjoyable. I can't remember the names of the housekeeping, room service, and in-suite snack staff, but their service was also top-notch. Everyone was friendly, attentive, and professional throughout our stay.

Rachel A

10.0
/ 10
This was our third time staying at the Grand Velas and it did not disappoint. From the moment we arrived until we checked out, everything was taken care for us. The staff is incredibly thoughtful and attentive. The entire property is stunning, especially the Zen pool. The restaurants have so much variety. The Water Ceremony at the Spa is a must. Specifically, Ernesto at Azul; he knew what we needed/wanted before we did - it was amazing and his recommendations were perfect. Alejandro, our concierge, was so thoughtful and really made us feel like celebrities. Karen at the spa made the Water Ceremony even better than it already is. Everything about this vacation was amazing and we can not wait to go back!
In the Area
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Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Grand Velas Riviera Maya - All Inclusive is a good choice when you are visiting Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Grand Velas Riviera Maya - All Inclusive

Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Solidaridad, Estado de Quintana Roo, Mexico, 77710
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Lobby Grand Velas Riviera Maya - All Inclusive
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General
Near Playa Xcalacoco

Location
A stay at Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, a short 8-minute drive from El Camaleón Mayakoba Golf Course.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Playa Xcalacoco - 2 km / 1.2 mi
Chun-Zumbul (diving site) - 2.1 km / 1.3 mi
Tres Rios Ecopark - 3.7 km / 2.3 mi
Punta Esmeralda Beach - 4.7 km / 2.9 mi
Gran Coyote Golf - 4.7 km / 2.9 mi
El Camaleón Mayakoba Golf Course - 4.7 km / 3 mi
28 de Julio Square - 7.1 km / 4.4 mi
Guadalupe Church - 8.5 km / 5.3 mi
Playa 88 - 8.7 km / 5.4 mi
Playa Avenida Colosio - 8.9 km / 5.6 mi
Temazcal Natura - 9.2 km / 5.7 mi
Plaza Las Americas - 9.7 km / 6 mi
Super Chedraui Selecto Avenida 10 - 10 km / 6.2 mi
Mario Villanueva Madrid - 10.1 km / 6.3 mi
Mamitas Beach - 10.1 km / 6.3 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 42.9 km / 26.7 mi
Cancun Intl. Airport (CUN) - 49.8 km / 30.9 mi

The preferred airport for Grand Velas Riviera Maya - All Inclusive is Cancun Intl. Airport (CUN).

Facilities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a fitness center, and karaoke. Getting to the surf and sand is a breeze with the complimentary beach shuttle.

Business Facilities
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services.

Dining
Enjoy Fusion cuisine at Cocina de Autor (+12), a beachfront restaurant, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.

Rooms
Treat yourself to a stay in one of the 539 guestrooms, featuring indoor private hot tubs and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

All facilities in Grand Velas Riviera Maya - All Inclusive

Swimming Pool Grand Velas Riviera Maya - All Inclusive
Swimming Pool
Entertainment Facility Grand Velas Riviera Maya - All Inclusive
Entertainment Facility
Fitness Center Grand Velas Riviera Maya - All Inclusive
Fitness Center
Functional Hall Grand Velas Riviera Maya - All Inclusive
Functional Hall
Common Space Grand Velas Riviera Maya - All Inclusive
Common Space

Family-friendly Facilities

  • Kids club
  • Toys
  • Children games
  • Children pool

Food and Drinks

  • Poolside bar
  • Vegetarian meal
  • Snack bar

Transportation

  • Limo or town car service
  • Area shuttle with surcharge
  • Beach shuttle

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area

Accessibilty

  • Braille or raised signage
  • Wheelchair accessible

Business Facilities

  • Conference center
  • Business facilities
  • Business facilities
  • Meeting rooms
  • Conference rooms
  • Computer station

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop
  • Shops

Sports and Recreations

  • Fitness center
  • Table tennis
  • Game room
  • Mini golf
  • Beach volleyball
  • Billiard

Kids and Pets

  • Babysitting with surcharge
  • Children facilities

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Outdoor facilities
  • Karaoke
  • Picnic area
  • Garden
  • Beach towel
  • Beach umbrella
  • Spa
  • Beach cabanas
  • Beach sun loungers
  • Pool sun loungers

Connectivity

  • Free WiFi
  • Internet point

Public Facilities

  • Coffee shop
  • Elevator
  • Safety deposit box

Hotel Services

  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service
  • Welcoming drinks

Accommodation Policy & General Information in Grand Velas Riviera Maya - All Inclusive

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Additional fees apply for connecting/adjoining rooms and are subject to availability. This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Grand Velas Riviera Maya - All Inclusive
539
Number of floors in Grand Velas Riviera Maya - All Inclusive
4
Another facilities in Grand Velas Riviera Maya - All Inclusive
Kids club, Toys, Children games, Children pool, Poolside bar

Frequently asked question in Grand Velas Riviera Maya - All Inclusive

What are available facilities at Grand Velas Riviera Maya - All Inclusive?
There are top facilites at Grand Velas Riviera Maya - All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Grand Velas Riviera Maya - All Inclusive?
The standard check-in time at Grand Velas Riviera Maya - All Inclusive is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Grand Velas Riviera Maya - All Inclusive?
Grand Velas Riviera Maya - All Inclusive is a 5.0-star hotel.
How many floors does Grand Velas Riviera Maya - All Inclusive have?
Grand Velas Riviera Maya - All Inclusive has 4 floors.
How many rooms are available at Grand Velas Riviera Maya - All Inclusive?
Grand Velas Riviera Maya - All Inclusive has 539 rooms in total.
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More Reviews from Other Guests in Grand Velas Riviera Maya - All Inclusive

Overall Ratings & Reviews Grand Velas Riviera Maya - All Inclusive

Other sources (993)
9.6
Exceptional
From 993 reviews
Cleanliness

9.8

Room Comfort

9.8

Location

9.8

Service and Facilites

9.8

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Traveler Reviews Grand Velas Riviera Maya - All Inclusive

Number of reviews per page
20
40
Top reviews
Hanyi
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Goof
Osbel
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Service
Eric
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Amazing
Lakisha
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The property and staff were amazing. It will be a yearly vacation spot for my family and I. Love every moment!!!
Eric C
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We enjoyed our stay overall and appreciated the hospitality. However, we felt that the property could benefit from some structural maintenance and upkeep in certain areas. Additionally, while the food was satisfactory, it did not quite meet our expectations in terms of taste and quality in comparison to the Cabo location. I hope this feedback is helpful and contributes to further improvements for future guests.
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Mario
icon-with Children
with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Aaron and Guillermo were always very attentive to our needs and went above and beyond to assist us. They helped us arrange special meals for our daughter, who has dietary restrictions, making our stay much more comfortable and enjoyable. I can't remember the names of the housekeeping, room service, and in-suite snack staff, but their service was also top-notch. Everyone was friendly, attentive, and professional throughout our stay.
Read More
Alejandro
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

It’s a wounderful venue, but expensive.
Rachel A
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

This was our third time staying at the Grand Velas and it did not disappoint. From the moment we arrived until we checked out, everything was taken care for us. The staff is incredibly thoughtful and attentive. The entire property is stunning, especially the Zen pool. The restaurants have so much variety. The Water Ceremony at the Spa is a must. Specifically, Ernesto at Azul; he knew what we needed/wanted before we did - it was amazing and his recommendations were perfect. Alejandro, our concierge, was so thoughtful and really made us feel like celebrities. Karen at the spa made the Water Ceremony even better than it already is. Everything about this vacation was amazing and we can not wait to go back!
Read More
Lynn
icon-Family
Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent! Everywhere we went, staff were pleasant, professional, and at the ready to assist you with anything.
William
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Very friendly staff and food is pretty good. The pools are a bit chilly.
Egidius
icon-with Children
with Children
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

A True 5 Star resort. We (2 Adults and Twin Kids of 3.5 Yrs.) stayed for 9 days (8 nights) in The Grand and had an amazing time. The hotel is very clean. The food is overall good and the drinks are great. This was one of the resorts when you truly had the feeling the staff enjoyed working there something we did not always experience in other five star resorts. Genuinely nice warm people. The concierge was very helpful and communication went flawless.
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charles stephen
icon-with Children
with Children
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Everything was great. Food/service/beds...highly recommend
david
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Great family oriented resort with over the top service. The food was excellent wish they had an evening buffet to feed our toddlers who didn’t appreciate nice sit down dinners after an active pool and beach day
Brendan
icon-with Children
with Children
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Lovely vacation. Food and entertainment were top notch
Beth
icon-with Partner
with Partner
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Gracias Grand Velas for making this trip relaxing, enjoyable, and truly memorable. My husband and I visited for a long weekend (but not quite long enough!) for my 40th birthday. We had private transportation to and from the resort which made traveling from the US seamless and stressful-free. When we arrived, we were immediately impressed with the beauty of this resort. Set in a tropical jungle oasis right along the beach of Riviera Maya, we took in the views of the lush green landscapes and bright purple flowers that lined the verandas. We also had the opportunity to see many of the local wildlife. After arriving in the lobby, we were introduced to our personal concierge Diana Lopez, who took great care of all our needs from check-in to check-out. By messaging through WhatsApp, she was able to confirm our dinner reservations and inform us of various activities within the resort each day we were there. We spent our mornings on the beach, afternoons by the Grand Class pool, and evenings in the various restaurants this resort has to offer. Each meal was memorable in its own way. We had the pleasure of dining at Frida (shout out to Ariel who not only made amazing food and drink recommendations but was also very entertaining), Chaka, Cocina de Autor (a Michelin star restaurant), and Lucca. The staff at each location truly made you feel like you were their top priority and went above and beyond to provide you with an exceptional experience. We will be back!
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Nicole
icon-with Children
with Children
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Food was delicious, property was well maintained, our kids loved the kids club, and the beach was impeccable.
Kyle K
icon-with Children
with Children
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The staff went above and beyond in every way
Mikel
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Concierge was the most disappointing - frustrating. First day we arrived - we have 2 kids. Concierge said we could get some beach toys. We went to front desk they said concierge didn’t open until 11am…. We also asked the concierge via email and in person that if we left the kids at the kids club during dinner that they would have dinner there. The answer was yes. However, no one said dinner for kids at the kids club was only at 6pm. So my kids didn’t have a full meal as we had reservations at the Michellin restaurant. Then we tried to book a catamaran. The vendor on the beach said to book via concierge. So we called the concierge. They said they would confirm and get back to me. Next morning, they had all forgotten! Then they tried to scramble to find a time that worked but it was too late. The slot we had tried for that worked best for our kids was not available. Then I asked if we could book our last night at Frida. They said they would try. We had a reservation at Lucca at 630. I said anytime at Frida between 530 and 7pm worked. Concierge said it was confirmed he managed to get a table at Frida. We show up at a Frida. They said they have no reservation and they are fully booked. We call the concierge and they say that they rescheduled us at Lucca at 530…. How does that make sense? Fortunately restaurant made it work. Our concierge was out sick so the others split the duties. Service everywhere else was great but the concierge service was so incredibly frustrating an
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Sarah
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

This was hands down the best resort I’ve ever been to! From the moment we arrived, everything exceeded our expectations. Traveling with a 2-year-old and a baby can be challenging, but this resort made it feel effortless. It is truly one of the most family-friendly places we’ve ever experienced. They had so many thoughtful amenities specifically for little ones, which made our stay comfortable, easy, and so enjoyable. The service was outstanding from start to finish. Every staff member was warm, attentive, and genuinely caring. A special shout out to concierge Alfonso, who went above and beyond to make sure everything was perfectly arranged for our family, and to our amazing babysitter Daniela, who was so gentle, patient, and wonderful with both our toddler and our baby. Having someone we trusted made such a difference. The food was absolutely delicious with great variety, and we appreciated how accommodating they were with young children. The pool was huge and beautiful, with plenty of space for everyone to relax while still feeling very family-friendly. The kids club was fantastic as well, with engaging activities and a welcoming atmosphere that worked great for our 2-year-old. We made such special memories here and will definitely be back. I highly recommend this resort to any family traveling with young children — it truly exceeded every expectation.
Read More
Bruce
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Very beautiful beach. All the restaurants are clean and foods are delicious. The room is very clean and service is excellent.
Number of reviews per page
20
40

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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