Shangri La Mactan Cebu

The ocean view from our room was fantastic! We will surely come back!

Nice and clean . All staffs are very helpful and accommodating. Thanks

This is a hard review. The property is great, and the people/service were amazing and deserve a 5 star rating. That said, the problem is that this is a high end resort, and at that price point comes higher expectations, and the food & drinks did not live up to it. Their cocktails were watered down and just not very good, and we tried a bunch of them (Pina Colada, Margaritas, Rum punches, Mai Tais), you name it, if it was on the menu, we tried it, and they were all just disappointing. For the prices charged, I expect the food to be better, and the drinks to be well made and stronger. I settled on a 3 star rating because the property itself is very nice, maybe a bit dates, but classically well done. The service and staff were fantastic (especially the club lounge servers!). The food and drink elsewhere was, with few exceptions (the Korean night chef was fantastic), not very good.

Hotel is great and all the amenities that are available in there. Lots of options for breakfast and staff were very friendly and helpful. There’s not really anything to do outside of the resort and prices in the restaurants and bars on site are expensive for the Philippines. If you like resort holidays it’s an amazing option.

Lovely beachfront hotel .. probably best private beach in Cebu. Perfect for a relaxing beach vacation.

Food was subpar. The meat quality was very poor and very few of any options for western palettes. Expensive food not worth the price.

NA

The grounds are very well kept. Service all around is top notch.

I loved my stay here over all but I ended up hurting self on the coral/rocks at the beach because I didn’t read the sign saying we needed beach footwear. I would have loved if there was a big sign of caution saying ask for foorwear to enter first.

Me and my Fiance had a romantic dinner at the cove. We had the worst food poisoning for 2 days and did not get to enjoy our stay in Shang ri la. Will not be going back to that restaurant or the hotel.

A beautiful property right on the beach. The dining options were endless and the staff were amazing during our stay.

Superb experience from dining to activities. Don’t miss the lechon parade. Impeccable customer service! Best family friendly resort in the Philippines. We will be back for sure!

The food was expensive and salty!

Tried to have dinner date with my wife at Buko Bar on March 8, 2025, but the host denied us entry because he said we did not have reservations and the covered tables are limited. Although it wasn’t raining at all that night, we were not given any other options like occupy an uncovered table. I guess we don’t look foreign enough or wearing designer clothes to be let in. We traveled all over the world and this is the first time we were targeted and discriminated upon. The irony is my wife and I was born and raised from the Philippines. Our wedding anniversary was ruined because of one judge mental host. Nowhere was it explained during check in that reservations are required for this restaurant at all. We will never set foot at this property ever again! I’ll just go wherever my money is welcome.

Is the Best hotel in Mactan, because it has the best beach and is a Shangri La, But is old and the rooms need a renovation. The service is excellent.

Our check in was so smooth and efficient thanks to Abby and the room is beautiful with an amazing panoramic view of the ocean. Beautiful hotel with beautiful surrounds to relax and enjoy the holiday.

Waterfront. Sandy beach but still some rocks in the water. You will need water shoes which are provided for free. The kids enjoyed feeding the swarm of fish in the beach. Excellent staff service.

Very clean, very safe, a lots of activities.We enjoyed very much.

This place is beautiful and the staff is amazing and very friendly and helpful.

Overall, it felt overrated. The staff was excellent, providing top-notch service, but the food was just okay and not refilled in a timely manner. Additionally, some areas showed visible water or flood damage, which took away from the luxury experience. For the brand’s reputation and price, I expected better upkeep and attention to detail. While the service was outstanding, the overall experience didn’t fully justify the cost.