V Hotel Bencoolen

Hotels
Sustainable Hotel
8.4
/10
Very Good
5,908 reviews

What Guests Say About Their Stay

Accessibility (164)
Staff Friendliness (144)
Distance To City Center (143)
Surroundings (141)

B***a

9.1
/ 10
We had a pleasant stay at V Bencoolen, even though the room is small, it’s clean and well maintained. All staff, the concierge, reception, and housekeeping are friendly and helpful. Perfect location next to MRT, food court, and convenience store.

A***a

9.4
/ 10
Thank you, V Hotel Bencoolen, for a wonderful 5D4N stay. We were able to check in early, which was greatly appreciated. The location is excellent, with easy access to Bugis and Orchard. The staff were friendly and helpful, and our stay was comfortable from start to finish. Highly recommended!

Indri A. A.

10.0
/ 10
Clean room, bidet available. Great location, near Bugis but not crowded, easy access to MRT and bus. Thanks to friendly guy Benson who served us, my stay was great!

J***u

9.4
/ 10
The staff is very friendly, especially Mr. Henry. Very helpful, polite, and friendly. The place is near MRT and easy to find food around there.

Verified Traveler

10.0
/ 10
This is our 3rd time staying here. Very clean, not too small, and the location is perfect. The staff are very welcoming, especially Mr. Benson, who is always helpful to us.
In the Area
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48 Bencoolen Street, Bencoolen, Bugis, Singapore, 189627

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
V Hotel Bencoolen is located in area / city Bencoolen. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around V Hotel Bencoolen

48 Bencoolen Street, Bencoolen, Bugis, Singapore, 189627
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Lobby V Hotel Bencoolen
Lobby 2 V Hotel Bencoolen

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Location


V Hotel Bencoolen is located in area / city Bencoolen.

About V Hotel Bencoolen

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at V Hotel Bencoolen.

From business event to corporate gathering, V Hotel Bencoolen provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at V Hotel Bencoolen, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from V Hotel Bencoolen exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

V Hotel Bencoolen is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at V Hotel Bencoolen.

All facilities in V Hotel Bencoolen

Swimming Pool V Hotel Bencoolen
Swimming Pool
Fitness Center V Hotel Bencoolen
Fitness Center
Lobby V Hotel Bencoolen
Lobby
Accommodation Services V Hotel Bencoolen
Accommodation Services
Exterior V Hotel Bencoolen
Exterior

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Hotel Services

  • Concierge
  • Money changer
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff

General

  • AC
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

In-room Facilities

  • Cable TV
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • Buffet breakfast
  • No alcohol

Things to Do

  • Fitness center
  • Outdoor pool

Accessibilty

  • Accessible bathroom
  • Wheelchair accessible

Transportation

  • Parking with surcharge

Connectivity

  • Free WiFi

Accommodation Policy & General Information in V Hotel Bencoolen

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

General Check-in Instructions

In accordance with Hotel Licensing and National Registration Regulations, guests are required to present a valid form of government regulated identification (e.g original passport, Photo ID card) upon check-in. Any other forms of identification - such as Digital Singpass ID and any other form of membership cards are strictly not accepted for the registration process.

Additional Policy

In accordance with Hotel Licensing and National Registration Regulations, guests are required to present a valid form of government regulated identification (e.g original passport, Photo ID card) upon check-in. Any other forms of identification - such as Digital Singpass ID and any other form of membership cards are strictly not accepted for the registration process.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at V Hotel Bencoolen
271
Number of floors in V Hotel Bencoolen
10
Another facilities in V Hotel Bencoolen
ATM/Banking, Beauty salon, Gift shop, Grocery, Hair salon

Frequently asked question in V Hotel Bencoolen

What are available facilities at V Hotel Bencoolen?
There are top facilites at V Hotel Bencoolen such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at V Hotel Bencoolen?
The standard check-in time at V Hotel Bencoolen is starting from From 15:00 while the latest check-out time is at Before 11:00
Does V Hotel Bencoolen provide breakfast?
Yes, V Hotel Bencoolen provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of V Hotel Bencoolen?
V Hotel Bencoolen is a 4.0-star hotel.
How many floors does V Hotel Bencoolen have?
V Hotel Bencoolen has 10 floors.
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More Reviews from Other Guests in V Hotel Bencoolen

Overall Ratings & Reviews V Hotel Bencoolen

Traveloka (4,905)
Other sources (1,003)
8.6
Very Good
From 4,905 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.5

Meal

7.9

Location

9.0

Service and Facilites

8.7

People often mention about V Hotel Bencoolen
All
Accessibility (121)
Staff Friendliness (110)
Surroundings (104)
Distance to City Center (103)
Bedroom (90)
Bathroom (89)
Wifi (79)
Hotel Area (79)
Ambiance (75)
Check-in/out Time (71)
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Traveler Reviews V Hotel Bencoolen

Number of reviews per page
20
40
Customer reviews
Anita C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 day(s) ago
I've stayed here twice and I like everything. Except you can hear the hairdryer from the other room, and when someone showers, they gargle really loudly.
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Accommodation's Reply
29 Jun 2026
Thank you for taking the time to share your feedback regarding your recent stays with us. We are delighted to hear that you enjoyed your experiences overall. We appreciate your comments about the noise from the hairdryer and showering. Your comfort is our priority, and we understand how important a peaceful environment is for our guests. Please be assured that we will look into potential solutions to mitigate these sound issues in order to enhance the overall experience for future visitors. If there’s anything else you would like to share or if you have any further suggestions, please do not hesitate to reach out. We value your input and hope to welcome you back soon for another enjoyable stay.
R***R
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Nice location. Very comfortable.
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Accommodation's Reply
30 Jun 2026
Thank you for taking the time to share your thoughts about your recent experience with us. We are delighted to hear that you found our location nice and comfortable. We strive to create a welcoming environment for all our guests, and it’s rewarding to know that we met your expectations. If there are any specific aspects of your stay that stood out or areas where you think we could improve, please feel free to share. Your feedback is invaluable in helping us enhance our services. We hope to welcome you back soon for another enjoyable visit!
Viola M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 day(s) ago
I really like this hotel. It's located right next to Bencoolen MRT station exit A, so you don't have to walk far or get caught in the rain. There's a mosque in front of the hotel. Next to the mosque is a Padang restaurant, which is very safe for Indonesians. A money changer is right next to the hotel door. Bencoolen Street is very quiet, not crowded, but there are lots of transportation points, bus stops, and MRT stations. There are many convenience stores, and in the blocks near the hotel there are also many coffee shops and comfortable places to eat. The cleanliness is extraordinary. We stayed in a family room for 4 nights until June 26th, and our room was cleaned every day when we left the hotel. All towels were changed, coffee, tea, even tissues and bathroom amenities. Very cool. The service was very friendly, both receptionists were very helpful, the doorman was always smiling, even the cleaning service asked if we needed clean towels when passing by our room. Definitely will be back every time we go to Singapore. Keep up the excellence, V Bencoolen!
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Accommodation's Reply
29 Jun 2026
Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at V Bencoolen. We are delighted to hear that you enjoyed our prime location, just steps away from Bencoolen MRT station and surrounded by various amenities. It is gratifying to know that you appreciated the cleanliness of your room and the attentive service provided by our team. We strive to maintain high standards, and it is rewarding to hear that our efforts made a positive impact on your experience. Your kind words about our friendly staff will surely motivate them to continue delivering excellent service. We look forward to welcoming you back during your next visit to Singapore. Should you have any specific requests or preferences for your future stays, please do not hesitate to let us know. Thank you once again for choosing V Bencoolen!
B***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 day(s) ago
We had a pleasant stay at V Bencoolen, even though the room is small, it’s clean and well maintained. All staff, the concierge, reception, and housekeeping are friendly and helpful. Perfect location next to MRT, food court, and convenience store.
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Accommodation's Reply
25 Jun 2026
Thank you so much for taking the time to share your experience during your stay at V Bencoolen. We are delighted to hear that you had a pleasant visit and that our team made a positive impression on you. We appreciate your feedback regarding the size of the room. While we strive to optimize our space, we are glad to know that you found it clean and well-maintained. Our housekeeping team works diligently to ensure that every guest enjoys a comfortable environment, and it's wonderful to see their efforts recognized. It’s also heartening to hear your compliments about our staff members across various departments. We pride ourselves on providing friendly and helpful service, and I will be sure to pass along your kind words to our concierge, reception, and housekeeping teams—they will be thrilled! Moreover, we’re pleased that you enjoyed our location. Being conveniently situated next to the MRT, food courts, and stores is something we aim for in order to enhance our guests' overall experience. Your feedback is invaluable as it helps us maintain high standards of service while also identifying areas where we can improve. We hope to welcome you back in the future for another enjoyable stay. Thank you once again for choosing V Bencoolen!
A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Thank you, V Hotel Bencoolen, for a wonderful 5D4N stay. We were able to check in early, which was greatly appreciated. The location is excellent, with easy access to Bugis and Orchard. The staff were friendly and helpful, and our stay was comfortable from start to finish. Highly recommended!
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Accommodation's Reply
25 Jun 2026
Thank you for taking the time to share your wonderful feedback regarding your recent stay at V Hotel Bencoolen. We are delighted to hear that you enjoyed your 5D4N experience with us. We are pleased that our early check-in service met your needs and that you found our location convenient for exploring Bugis and Orchard. It is always our goal to provide a comfortable and welcoming environment, and we are thrilled to know that our staff contributed positively to your experience. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Should you have any further comments or suggestions, please do not hesitate to reach out.
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Catheline T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Everything is good, just the room is very small.
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Accommodation's Reply
26 Jun 2026
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that everything was good during your visit. We appreciate your comment about the room size. We strive to provide a comfortable experience for all our guests, and we understand that room size can significantly impact overall satisfaction. Your input is invaluable as it helps us identify areas where we can improve. If you have any specific preferences or suggestions on how we might enhance our accommodations in the future, please feel free to share them. We are always looking for ways to better serve our guests and make their experiences more enjoyable. Thank you once again for your feedback. We hope to welcome you back soon and provide an even better experience.
Anna E.
icon-origin-TRAVELOKA
6.7
/10
Reviewed 1 week(s) ago
The hotel is very well located with many transportation options. The room was small for 2 persons with each 28" baggage and a normal-sized backpack. The cleaning service only changed towels and tidied up our bed. Our trash piled up because it was not removed from our room. The pillows were very hard and high, and we all had neck pain. The duvet was also small for 2 persons. The breakfast was boring and had average quality. There were not many options, and a couple of guests even paid for other breakfast the restaurant sells or ate instant noodles. We only ate the breakfast because we paid for it in advance. The staff were friendly and welcoming. The hotel was okay for 1 or 2 days, but I don't recommend staying here for a longer time.
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Accommodation's Reply
23 Jun 2026
Thank you for taking the time to share your experience during your stay with us. We genuinely appreciate your feedback as it helps us improve our services and ensure a better experience for our guests. We are pleased to hear that you found our hotel well-located and that our staff provided friendly and welcoming service. However, we sincerely apologize for the inconveniences you encountered regarding the room size, cleaning service, bedding comfort, and breakfast options. Your comments about the room size are duly noted. We understand how important space is when traveling with luggage, and we will take this into consideration as we review our accommodations. Additionally, we regret that our housekeeping did not meet your expectations in terms of trash removal; this is certainly an area we will address with our team to ensure it does not happen again. Regarding the bedding, we appreciate your feedback on the pillows and duvet size. Comfort is paramount to us, and we'll explore alternatives to enhance guest satisfaction in these areas. As for breakfast options, we're sorry to hear that it fell short of your expectations. We continuously strive to provide a diverse selection of high-quality food items and will look into ways to improve both variety and quality based on your input. While we're glad you found value in staying with us for a short duration, we hope you'll consider giving us another chance in the future. Should you decide to visit again, please feel free to reach out directly so we can ensure a more comfortable experience tailored specifically for you. Thank you once again for your valuable feedback. We wish you all the best in your future travels!
r***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
I traveled to Singapore with my two daughters. The location is the best, easy to access because it's so near to the MRT station. Personally, the room is small, but it's clean and tidy. First, we got a room with no view at all and requested a room with a better view. They moved us to another room which had a better view. Thank you❤️ and highly recommended!
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Accommodation's Reply
22 Jun 2026
Thank you so much for taking the time to share your experience during your recent stay in Singapore with us. We are thrilled to hear that you and your daughters enjoyed the convenience of our location, especially being so close to the MRT station. We appreciate your feedback regarding the room size. While we strive to provide comfortable accommodations, we understand that space can be a concern for some guests. We're glad that our team was able to assist you by moving you to a room with a better view upon your request. It’s wonderful to know that this made your stay more enjoyable. Your recommendation means a lot to us, and we are grateful for your kind words. We hope to welcome you and your daughters back in the future for another memorable stay!
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The place is nice, close to MRT and bus.
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Accommodation's Reply
24 Jun 2026
Thank you for taking the time to share your thoughts with us. We are pleased to hear that you found our location convenient, being close to both the MRT and bus services. Your feedback is invaluable as we strive to enhance our guests' experiences. If there are any additional comments or suggestions you would like to share, please feel free to reach out. We look forward to welcoming you back soon!
Indri A. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Clean room, bidet available. Great location, near Bugis but not crowded, easy access to MRT and bus. Thanks to friendly guy Benson who served us, my stay was great!
1 people find it helpful
Accommodation's Reply
12 Jun 2026
Dear Indri, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay and found our location convenient. Being close to Bugis while maintaining a quieter atmosphere is something we strive for, and it's great to know it met your expectations. We're also glad you appreciated the cleanliness of your room and the availability of the bidet. Our housekeeping team works diligently to ensure every detail is perfect for our guests. It's wonderful to hear that Benson made a positive impact on your stay with his friendly service. We will be sure to pass along your kind words to him, as he truly embodies our commitment to exceptional hospitality. We hope to welcome you back soon for another great experience!
C***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Convenient location, good amenities, but the room is smaller in person than in the pictures.
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Accommodation's Reply
12 Jun 2026
Thank you for taking the time to share your thoughts about your recent stay with us. We truly appreciate your feedback as it helps us enhance our services and ensure a better experience for all our guests. We are delighted to hear that you found our location convenient and enjoyed the amenities we offer. Our team works hard to provide a comfortable and enjoyable environment, and it's always rewarding to know when we've succeeded in these areas. However, I sincerely apologize for any disappointment caused by the size of your room not meeting your expectations based on the pictures. We strive to provide accurate representations of our accommodations, but I understand how important it is for our guests to feel that they have chosen a space that fits their needs perfectly. If you decide to stay with us again, please feel free to reach out directly so we can assist you in selecting a room that better suits your preferences. Your comfort is our top priority, and we would love the opportunity to make your next visit even more enjoyable!
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It's a pleasant experience to stay here because you can leave all your luggage before check-in or check-out. The service is very friendly, especially from Mr. Henry. It's close to both the MRT and bus stations. The rooms are clean and comfortable, and of course, there's a bidet. Access to popular attractions is easy, and for those who like to smoke, it's easy to find a smoking area.
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Accommodation's Reply
10 Jun 2026
Thank you so much for taking the time to share your experiences during your stay with us. We are delighted to hear that you had a pleasant experience and that our services met your expectations. It is wonderful to know that our luggage storage facilities made your check-in and check-out processes more convenient. We aim to provide a stress-free experience for our guests, and it’s great to hear that this aspect stood out to you. I will personally pass on your kind words to Mr. Henry, as he takes great pride in ensuring our guests feel welcomed and comfortable. Our team is always striving to offer friendly and attentive service, so your feedback serves as a fantastic motivation for them. We are also thrilled that you appreciated our clean and comfortable rooms and the accessibility of both public transport and attractions. It's our intention to make our guests' stay as enjoyable as possible, and we’re glad our convenient location contributed to that experience. Lastly, we're pleased to hear that you found the designated smoking areas appropriate. We understand how important it is to cater to all our guests’ needs. Thank you once again for your thoughtful feedback. We hope to welcome you back on your next visit!
Megawati S. A.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The hotel is recommended, clean and close to the mosque and MRT.
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1 people find it helpful
Accommodation's Reply
10 Jun 2026
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our establishment to be clean and conveniently located near the mosque and MRT. Your recommendation means a lot to us, as we continuously strive to provide our guests with an exceptional experience. We believe that cleanliness and accessibility are vital components of a comfortable stay, and it’s rewarding to know that our efforts have resonated with you. If you have any further comments or suggestions on how we might enhance our services, please feel free to share them. We value your input and aim to improve our offerings based on guest feedback. Thank you once again for your kind words. We look forward to welcoming you back on your next visit!
G***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The staff is friendly and accommodating.
1 people find it helpful
Accommodation's Reply
05 Jun 2026
Thank you for taking the time to share your feedback regarding your recent experience with our staff. We are delighted to hear that you found them friendly and accommodating. At V Hotel Bencoolen, we strive to provide exceptional service, and it is always encouraging to receive positive comments about our team. Your kind words will be shared with them, as they serve as a great motivation to continue delivering the best possible experience for our valued customers. If there is anything else you would like to share or if there are areas where we can improve, please do not hesitate to reach out. We appreciate your support and look forward to serving you again in the future.
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I stayed for three days and asked for help cleaning every day. When I returned from my trip, the room was clean. The staff was very helpful. The hotel is in a great location. The MRT is very close, and Grab picks up from the hotel's backyard.
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Accommodation's Reply
05 Jun 2026
Thank you for taking the time to share your experience during your recent stay with us. We are delighted to hear that you found our staff helpful and that your room was well-maintained throughout your visit. It is also great to know that you appreciated our strategic location, with convenient access to the MRT and Grab services. We strive to provide our guests with a comfortable and enjoyable experience, and your feedback reinforces our commitment to excellence. Should you have any further comments or suggestions, please do not hesitate to reach out. We look forward to welcoming you back in the future.
Irene Y.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Overall, everything was great. The location, service, facilities, and cleanliness were all very good. The only small note is that the room is a bit compact, so opening a large suitcase can be slightly inconvenient. However, this did not affect my overall experience, as everything else was already very good. I was satisfied with my stay and would recommend this hotel. 😊
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Accommodation's Reply
10 Jun 2026
Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you had a great overall experience and that you found our location, service, facilities, and cleanliness to your satisfaction. We appreciate you bringing the compactness of the room to our attention. Your input is invaluable, as it helps us identify areas for improvement. While we strive to offer a comfortable experience, we understand that space can be a concern for some guests, especially when it comes to handling luggage. We are always looking for ways to enhance our accommodations, and your thoughts will certainly aid us in this process. It makes us very happy to know that, despite this small note, your overall experience was positive and that you would recommend our hotel to others. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back in the future to provide you with an even better stay. Thank you once again for your feedback. If you have any other suggestions or concerns, please feel free to reach out to us. We always value the opinions of our guests.
Vo Ngoc T. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
The room was a bit small, but the staff were friendly and lovely.
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Accommodation's Reply
26 May 2026
Thank you for taking the time to share your feedback regarding your recent experience with us. We are delighted to hear that you found our staff to be friendly and charming. We appreciate your comments about the room size, as we continually strive to improve our facilities and services. Your insights are invaluable in helping us enhance our guests' experiences. Should you have any further suggestions or require assistance, please do not hesitate to reach out. We look forward to welcoming you back in the future.
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windy s. s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
quite recommended... the atmosphere and near the MRT...
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Accommodation's Reply
22 May 2026
Thank you for your feedback regarding your recent experience. We are delighted to hear that you found our location convenient and enjoyed the atmosphere. Your recommendation means a lot to us, and we strive to create an environment that is both welcoming and accessible for all our guests. If you have any further suggestions or comments, please do not hesitate to share. We look forward to welcoming you back soon!
Musrifa M.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Clean & location ok, but small room
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Accommodation's Reply
13 May 2026
Thank you for your feedback regarding your recent experience with us. We are pleased to hear that you found the cleanliness and location satisfactory. However, we regret to learn that the condition of the restroom did not meet your expectations. Please be assured that we take such concerns seriously and will address this issue promptly to ensure a more pleasant experience for our guests in the future. Your input is invaluable to us, and we appreciate you taking the time to share it. Should you have any further suggestions or concerns, please do not hesitate to reach out. Thank you once again for your feedback.
Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Great location, friendly staff
2 people find it helpful
Accommodation's Reply
10 May 2026
Thank you for taking the time to share your feedback regarding your recent experience with us. We are delighted to hear that you enjoyed our great location and found our staff to be friendly. Your kind words serve as a wonderful motivation for our team, and we will continue to strive to provide excellent service and a welcoming atmosphere for all our guests. If there is anything else you would like to share or if there’s any way we can assist you further, please do not hesitate to reach out. We look forward to welcoming you back soon!
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Exterior 4 V Hotel Bencoolen

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews V Hotel Bencoolen

Traveloka (4,905)
Other sources (1,003)
8.6
Very Good
From 4,905 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.5

Meal

7.9

Location

9.0

Service and Facilites

8.7

People often mention about V Hotel Bencoolen
All
Accessibility (121)
Staff Friendliness (110)
Surroundings (104)
Distance to City Center (103)
Bedroom (90)
Bathroom (89)
Wifi (79)
Hotel Area (79)
Ambiance (75)
Check-in/out Time (71)
Sort by
Most Recent
Format
With Text
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Traveler Reviews V Hotel Bencoolen

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40
Customer reviews
Anita C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 day(s) ago
I've stayed here twice and I like everything. Except you can hear the hairdryer from the other room, and when someone showers, they gargle really loudly.
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Accommodation's Reply
29 Jun 2026
Thank you for taking the time to share your feedback regarding your recent stays with us. We are delighted to hear that you enjoyed your experiences overall. We appreciate your comments about the noise from the hairdryer and showering. Your comfort is our priority, and we understand how important a peaceful environment is for our guests. Please be assured that we will look into potential solutions to mitigate these sound issues in order to enhance the overall experience for future visitors. If there’s anything else you would like to share or if you have any further suggestions, please do not hesitate to reach out. We value your input and hope to welcome you back soon for another enjoyable stay.
R***R
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Nice location. Very comfortable.
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Accommodation's Reply
30 Jun 2026
Thank you for taking the time to share your thoughts about your recent experience with us. We are delighted to hear that you found our location nice and comfortable. We strive to create a welcoming environment for all our guests, and it’s rewarding to know that we met your expectations. If there are any specific aspects of your stay that stood out or areas where you think we could improve, please feel free to share. Your feedback is invaluable in helping us enhance our services. We hope to welcome you back soon for another enjoyable visit!
Viola M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 day(s) ago
I really like this hotel. It's located right next to Bencoolen MRT station exit A, so you don't have to walk far or get caught in the rain. There's a mosque in front of the hotel. Next to the mosque is a Padang restaurant, which is very safe for Indonesians. A money changer is right next to the hotel door. Bencoolen Street is very quiet, not crowded, but there are lots of transportation points, bus stops, and MRT stations. There are many convenience stores, and in the blocks near the hotel there are also many coffee shops and comfortable places to eat. The cleanliness is extraordinary. We stayed in a family room for 4 nights until June 26th, and our room was cleaned every day when we left the hotel. All towels were changed, coffee, tea, even tissues and bathroom amenities. Very cool. The service was very friendly, both receptionists were very helpful, the doorman was always smiling, even the cleaning service asked if we needed clean towels when passing by our room. Definitely will be back every time we go to Singapore. Keep up the excellence, V Bencoolen!
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Accommodation's Reply
29 Jun 2026
Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at V Bencoolen. We are delighted to hear that you enjoyed our prime location, just steps away from Bencoolen MRT station and surrounded by various amenities. It is gratifying to know that you appreciated the cleanliness of your room and the attentive service provided by our team. We strive to maintain high standards, and it is rewarding to hear that our efforts made a positive impact on your experience. Your kind words about our friendly staff will surely motivate them to continue delivering excellent service. We look forward to welcoming you back during your next visit to Singapore. Should you have any specific requests or preferences for your future stays, please do not hesitate to let us know. Thank you once again for choosing V Bencoolen!
B***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 day(s) ago
We had a pleasant stay at V Bencoolen, even though the room is small, it’s clean and well maintained. All staff, the concierge, reception, and housekeeping are friendly and helpful. Perfect location next to MRT, food court, and convenience store.
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Accommodation's Reply
25 Jun 2026
Thank you so much for taking the time to share your experience during your stay at V Bencoolen. We are delighted to hear that you had a pleasant visit and that our team made a positive impression on you. We appreciate your feedback regarding the size of the room. While we strive to optimize our space, we are glad to know that you found it clean and well-maintained. Our housekeeping team works diligently to ensure that every guest enjoys a comfortable environment, and it's wonderful to see their efforts recognized. It’s also heartening to hear your compliments about our staff members across various departments. We pride ourselves on providing friendly and helpful service, and I will be sure to pass along your kind words to our concierge, reception, and housekeeping teams—they will be thrilled! Moreover, we’re pleased that you enjoyed our location. Being conveniently situated next to the MRT, food courts, and stores is something we aim for in order to enhance our guests' overall experience. Your feedback is invaluable as it helps us maintain high standards of service while also identifying areas where we can improve. We hope to welcome you back in the future for another enjoyable stay. Thank you once again for choosing V Bencoolen!
A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Thank you, V Hotel Bencoolen, for a wonderful 5D4N stay. We were able to check in early, which was greatly appreciated. The location is excellent, with easy access to Bugis and Orchard. The staff were friendly and helpful, and our stay was comfortable from start to finish. Highly recommended!
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Accommodation's Reply
25 Jun 2026
Thank you for taking the time to share your wonderful feedback regarding your recent stay at V Hotel Bencoolen. We are delighted to hear that you enjoyed your 5D4N experience with us. We are pleased that our early check-in service met your needs and that you found our location convenient for exploring Bugis and Orchard. It is always our goal to provide a comfortable and welcoming environment, and we are thrilled to know that our staff contributed positively to your experience. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Should you have any further comments or suggestions, please do not hesitate to reach out.
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Catheline T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Everything is good, just the room is very small.
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Accommodation's Reply
26 Jun 2026
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that everything was good during your visit. We appreciate your comment about the room size. We strive to provide a comfortable experience for all our guests, and we understand that room size can significantly impact overall satisfaction. Your input is invaluable as it helps us identify areas where we can improve. If you have any specific preferences or suggestions on how we might enhance our accommodations in the future, please feel free to share them. We are always looking for ways to better serve our guests and make their experiences more enjoyable. Thank you once again for your feedback. We hope to welcome you back soon and provide an even better experience.
Anna E.
icon-origin-TRAVELOKA
6.7
/10
Reviewed 1 week(s) ago
The hotel is very well located with many transportation options. The room was small for 2 persons with each 28" baggage and a normal-sized backpack. The cleaning service only changed towels and tidied up our bed. Our trash piled up because it was not removed from our room. The pillows were very hard and high, and we all had neck pain. The duvet was also small for 2 persons. The breakfast was boring and had average quality. There were not many options, and a couple of guests even paid for other breakfast the restaurant sells or ate instant noodles. We only ate the breakfast because we paid for it in advance. The staff were friendly and welcoming. The hotel was okay for 1 or 2 days, but I don't recommend staying here for a longer time.
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Accommodation's Reply
23 Jun 2026
Thank you for taking the time to share your experience during your stay with us. We genuinely appreciate your feedback as it helps us improve our services and ensure a better experience for our guests. We are pleased to hear that you found our hotel well-located and that our staff provided friendly and welcoming service. However, we sincerely apologize for the inconveniences you encountered regarding the room size, cleaning service, bedding comfort, and breakfast options. Your comments about the room size are duly noted. We understand how important space is when traveling with luggage, and we will take this into consideration as we review our accommodations. Additionally, we regret that our housekeeping did not meet your expectations in terms of trash removal; this is certainly an area we will address with our team to ensure it does not happen again. Regarding the bedding, we appreciate your feedback on the pillows and duvet size. Comfort is paramount to us, and we'll explore alternatives to enhance guest satisfaction in these areas. As for breakfast options, we're sorry to hear that it fell short of your expectations. We continuously strive to provide a diverse selection of high-quality food items and will look into ways to improve both variety and quality based on your input. While we're glad you found value in staying with us for a short duration, we hope you'll consider giving us another chance in the future. Should you decide to visit again, please feel free to reach out directly so we can ensure a more comfortable experience tailored specifically for you. Thank you once again for your valuable feedback. We wish you all the best in your future travels!
r***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
I traveled to Singapore with my two daughters. The location is the best, easy to access because it's so near to the MRT station. Personally, the room is small, but it's clean and tidy. First, we got a room with no view at all and requested a room with a better view. They moved us to another room which had a better view. Thank you❤️ and highly recommended!
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Accommodation's Reply
22 Jun 2026
Thank you so much for taking the time to share your experience during your recent stay in Singapore with us. We are thrilled to hear that you and your daughters enjoyed the convenience of our location, especially being so close to the MRT station. We appreciate your feedback regarding the room size. While we strive to provide comfortable accommodations, we understand that space can be a concern for some guests. We're glad that our team was able to assist you by moving you to a room with a better view upon your request. It’s wonderful to know that this made your stay more enjoyable. Your recommendation means a lot to us, and we are grateful for your kind words. We hope to welcome you and your daughters back in the future for another memorable stay!
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The place is nice, close to MRT and bus.
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Accommodation's Reply
24 Jun 2026
Thank you for taking the time to share your thoughts with us. We are pleased to hear that you found our location convenient, being close to both the MRT and bus services. Your feedback is invaluable as we strive to enhance our guests' experiences. If there are any additional comments or suggestions you would like to share, please feel free to reach out. We look forward to welcoming you back soon!
Indri A. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Clean room, bidet available. Great location, near Bugis but not crowded, easy access to MRT and bus. Thanks to friendly guy Benson who served us, my stay was great!
1 people find it helpful
Accommodation's Reply
12 Jun 2026
Dear Indri, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay and found our location convenient. Being close to Bugis while maintaining a quieter atmosphere is something we strive for, and it's great to know it met your expectations. We're also glad you appreciated the cleanliness of your room and the availability of the bidet. Our housekeeping team works diligently to ensure every detail is perfect for our guests. It's wonderful to hear that Benson made a positive impact on your stay with his friendly service. We will be sure to pass along your kind words to him, as he truly embodies our commitment to exceptional hospitality. We hope to welcome you back soon for another great experience!
C***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Convenient location, good amenities, but the room is smaller in person than in the pictures.
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Accommodation's Reply
12 Jun 2026
Thank you for taking the time to share your thoughts about your recent stay with us. We truly appreciate your feedback as it helps us enhance our services and ensure a better experience for all our guests. We are delighted to hear that you found our location convenient and enjoyed the amenities we offer. Our team works hard to provide a comfortable and enjoyable environment, and it's always rewarding to know when we've succeeded in these areas. However, I sincerely apologize for any disappointment caused by the size of your room not meeting your expectations based on the pictures. We strive to provide accurate representations of our accommodations, but I understand how important it is for our guests to feel that they have chosen a space that fits their needs perfectly. If you decide to stay with us again, please feel free to reach out directly so we can assist you in selecting a room that better suits your preferences. Your comfort is our top priority, and we would love the opportunity to make your next visit even more enjoyable!
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It's a pleasant experience to stay here because you can leave all your luggage before check-in or check-out. The service is very friendly, especially from Mr. Henry. It's close to both the MRT and bus stations. The rooms are clean and comfortable, and of course, there's a bidet. Access to popular attractions is easy, and for those who like to smoke, it's easy to find a smoking area.
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Accommodation's Reply
10 Jun 2026
Thank you so much for taking the time to share your experiences during your stay with us. We are delighted to hear that you had a pleasant experience and that our services met your expectations. It is wonderful to know that our luggage storage facilities made your check-in and check-out processes more convenient. We aim to provide a stress-free experience for our guests, and it’s great to hear that this aspect stood out to you. I will personally pass on your kind words to Mr. Henry, as he takes great pride in ensuring our guests feel welcomed and comfortable. Our team is always striving to offer friendly and attentive service, so your feedback serves as a fantastic motivation for them. We are also thrilled that you appreciated our clean and comfortable rooms and the accessibility of both public transport and attractions. It's our intention to make our guests' stay as enjoyable as possible, and we’re glad our convenient location contributed to that experience. Lastly, we're pleased to hear that you found the designated smoking areas appropriate. We understand how important it is to cater to all our guests’ needs. Thank you once again for your thoughtful feedback. We hope to welcome you back on your next visit!
Megawati S. A.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The hotel is recommended, clean and close to the mosque and MRT.
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1 people find it helpful
Accommodation's Reply
10 Jun 2026
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our establishment to be clean and conveniently located near the mosque and MRT. Your recommendation means a lot to us, as we continuously strive to provide our guests with an exceptional experience. We believe that cleanliness and accessibility are vital components of a comfortable stay, and it’s rewarding to know that our efforts have resonated with you. If you have any further comments or suggestions on how we might enhance our services, please feel free to share them. We value your input and aim to improve our offerings based on guest feedback. Thank you once again for your kind words. We look forward to welcoming you back on your next visit!
G***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The staff is friendly and accommodating.
1 people find it helpful
Accommodation's Reply
05 Jun 2026
Thank you for taking the time to share your feedback regarding your recent experience with our staff. We are delighted to hear that you found them friendly and accommodating. At V Hotel Bencoolen, we strive to provide exceptional service, and it is always encouraging to receive positive comments about our team. Your kind words will be shared with them, as they serve as a great motivation to continue delivering the best possible experience for our valued customers. If there is anything else you would like to share or if there are areas where we can improve, please do not hesitate to reach out. We appreciate your support and look forward to serving you again in the future.
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I stayed for three days and asked for help cleaning every day. When I returned from my trip, the room was clean. The staff was very helpful. The hotel is in a great location. The MRT is very close, and Grab picks up from the hotel's backyard.
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Accommodation's Reply
05 Jun 2026
Thank you for taking the time to share your experience during your recent stay with us. We are delighted to hear that you found our staff helpful and that your room was well-maintained throughout your visit. It is also great to know that you appreciated our strategic location, with convenient access to the MRT and Grab services. We strive to provide our guests with a comfortable and enjoyable experience, and your feedback reinforces our commitment to excellence. Should you have any further comments or suggestions, please do not hesitate to reach out. We look forward to welcoming you back in the future.
Irene Y.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Overall, everything was great. The location, service, facilities, and cleanliness were all very good. The only small note is that the room is a bit compact, so opening a large suitcase can be slightly inconvenient. However, this did not affect my overall experience, as everything else was already very good. I was satisfied with my stay and would recommend this hotel. 😊
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Accommodation's Reply
10 Jun 2026
Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you had a great overall experience and that you found our location, service, facilities, and cleanliness to your satisfaction. We appreciate you bringing the compactness of the room to our attention. Your input is invaluable, as it helps us identify areas for improvement. While we strive to offer a comfortable experience, we understand that space can be a concern for some guests, especially when it comes to handling luggage. We are always looking for ways to enhance our accommodations, and your thoughts will certainly aid us in this process. It makes us very happy to know that, despite this small note, your overall experience was positive and that you would recommend our hotel to others. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back in the future to provide you with an even better stay. Thank you once again for your feedback. If you have any other suggestions or concerns, please feel free to reach out to us. We always value the opinions of our guests.
Vo Ngoc T. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
The room was a bit small, but the staff were friendly and lovely.
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Accommodation's Reply
26 May 2026
Thank you for taking the time to share your feedback regarding your recent experience with us. We are delighted to hear that you found our staff to be friendly and charming. We appreciate your comments about the room size, as we continually strive to improve our facilities and services. Your insights are invaluable in helping us enhance our guests' experiences. Should you have any further suggestions or require assistance, please do not hesitate to reach out. We look forward to welcoming you back in the future.
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windy s. s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
quite recommended... the atmosphere and near the MRT...
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Accommodation's Reply
22 May 2026
Thank you for your feedback regarding your recent experience. We are delighted to hear that you found our location convenient and enjoyed the atmosphere. Your recommendation means a lot to us, and we strive to create an environment that is both welcoming and accessible for all our guests. If you have any further suggestions or comments, please do not hesitate to share. We look forward to welcoming you back soon!
Musrifa M.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Clean & location ok, but small room
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Accommodation's Reply
13 May 2026
Thank you for your feedback regarding your recent experience with us. We are pleased to hear that you found the cleanliness and location satisfactory. However, we regret to learn that the condition of the restroom did not meet your expectations. Please be assured that we take such concerns seriously and will address this issue promptly to ensure a more pleasant experience for our guests in the future. Your input is invaluable to us, and we appreciate you taking the time to share it. Should you have any further suggestions or concerns, please do not hesitate to reach out. Thank you once again for your feedback.
Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Great location, friendly staff
2 people find it helpful
Accommodation's Reply
10 May 2026
Thank you for taking the time to share your feedback regarding your recent experience with us. We are delighted to hear that you enjoyed our great location and found our staff to be friendly. Your kind words serve as a wonderful motivation for our team, and we will continue to strive to provide excellent service and a welcoming atmosphere for all our guests. If there is anything else you would like to share or if there’s any way we can assist you further, please do not hesitate to reach out. We look forward to welcoming you back soon!
Number of reviews per page
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