The lady at the front desk was very unsympathetic when we almost late for the airplane. She said, “Is that my fault?” When I asked her when the car for airport come that I booked at this hotel. Every traveler worries about whether they will late for the flight. Should not she comfort me? It 's understandable that the transportation will be late a little bit due to traffic jam. These cold words suddenly reduced my impression of this hotel to the lowest level. I know it 's not your fault, but your attitude presents this hotel 's service.