The Coal Exchange Hotel

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8.4
/10
Very Good
967 reviews

What Guests Say About Their Stay

Katie

10.0
/ 10
Great location, less than 5 minute walk from the Bay. Nice and spacious room, the jacuzzi bath was a bonus. Will definitely stay again.

Cerys

10.0
/ 10
Room was absolutely spotless and amazing hotel, but only problem I had on arrival in to room, their was tobacco scattered around the desk area from previous people. . Didn't bother me too much tbh, other than that me and my husband had a lovely night stay. Staff were Friendly, Definitely booking again soon .

Robert

10.0
/ 10
Just like to say the hotel was something like out of a old film set really query I loved it
In the Area
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The Exchange Bld, Mount Stuart Square, Butetown, Cardiff, Wales, CF10 5FQ

Main Facilities

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24-Hour Front Desk
WiFi
Elevator
The Coal Exchange Hotel is located in area / city Butetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Coal Exchange Hotel

The Exchange Bld, Mount Stuart Square, Butetown, Cardiff, Wales, CF10 5FQ
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Lobby The Coal Exchange Hotel
Exterior 2 The Coal Exchange Hotel

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General
In Cardiff (Butetown)

Location
With a stay at The Coal Exchange Hotel in Cardiff (Butetown), you'll be a 3-minute drive from Cardiff Bay and 6 minutes from Cardiff Castle. This hotel is 3 mi (4.8 km) from Principality Stadium and 2.8 mi (4.5 km) from Cardiff University.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Coal Exchange building - 0.1 km / 0.1 mi
Mermaid Quay - 0.4 km / 0.2 mi
Techniquest - 0.4 km / 0.2 mi
Wales Millennium Centre - 0.5 km / 0.3 mi
Cardiff Bay Water Feature - 0.5 km / 0.3 mi
Roald Dahl Plass - 0.6 km / 0.4 mi
Pierhead - 0.6 km / 0.4 mi
The Senedd - 0.8 km / 0.5 mi
Cardiff Bay Waterfront - 0.8 km / 0.5 mi
Norwegian Church - 0.8 km / 0.5 mi
Cardiff Bay - 1.2 km / 0.7 mi
TeamSport Cardiff - 1.2 km / 0.8 mi
Cardiff Tourist Information Centre - 1.7 km / 1.1 mi
Utilita Arena Cardiff - 1.9 km / 1.2 mi
University of South Wales, Cardiff Campus - 2 km / 1.3 mi

The nearest airports are:
Cardiff International Airport (CWL) - 21.3 km / 13.2 mi
Bristol International Airport (BRS) - 77 km / 47.9 mi

Renovations
The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:

  • Bar/Lounge
  • Dining venue(s)

Facilities
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.

Business Facilities
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.

Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.

Rooms
Stay in one of 55 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

All facilities in The Coal Exchange Hotel

Lobby The Coal Exchange Hotel
Lobby
Exterior The Coal Exchange Hotel
Exterior
Others The Coal Exchange Hotel
Others
Restaurant The Coal Exchange Hotel
Restaurant

Hotel Services

  • Luggage storage
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Things to Do

  • Romantic proposal packages

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in The Coal Exchange Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 01:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
, This property doesn't offer after-hours check-in. Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 01:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Coal Exchange Hotel
55
Another facilities in The Coal Exchange Hotel
Luggage storage, Express check-out, Multilingual staff, 24-hour Receptionist, Concierge

Frequently asked question in The Coal Exchange Hotel

What are available facilities at The Coal Exchange Hotel?
There are top facilites at The Coal Exchange Hotel such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Coal Exchange Hotel?
The standard check-in time at The Coal Exchange Hotel is starting from 15:00 - 01:00 while the latest check-out time is at Before 11:00
Does The Coal Exchange Hotel provide breakfast?
Yes, The Coal Exchange Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Coal Exchange Hotel?
The Coal Exchange Hotel is a 3.5-star hotel.
How many rooms are available at The Coal Exchange Hotel?
The Coal Exchange Hotel has 55 rooms in total.
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More Reviews from Other Guests in The Coal Exchange Hotel

8.4
Very Good
From 967 reviews
Cleanliness

8.2

Room Comfort

8.6

Service and Facilites

9.0

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Traveler Reviews The Coal Exchange Hotel

Number of reviews per page
20
40
Top reviews
Aidan
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff fantastic. Location convenient. Definitely value for money. Decor is funny because rooms are massive so it feels like they’re hard to fill. Shower wasn’t very cold, is only a negative because of the outrageous heat at the minute. Assume AC was broke because we got given fans
Louise
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Poor experience. Poor cleaning and maintenance.
SHUK YEE
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Fantastic historical building, enjoy
Jack
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Lovely hotel and lovely rooms for the price
Amy
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Beautiful building gorgeous room
Brent
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The room (22) was generous in size but there were a couple of issues . The TV remote didn’t work and needed new batteries, the safe had been left locked by the previous occupants and the bath panels were in need of a coat of paint. Having stayed at this hotel previously I was looking forward to a really good breakfast ( based on previous experience )however I was quite disappointed. No muesli on the menu , the tea was “brewed” in an urn and no eggs be it boiled , fried or poached …….only scrambled. The check in staff were very accommodating , friendly and quick to rectify any issues that they were capable of dealing with . I felt let down as based on previous experience I had recommended this hotel to a number of family members and we had booked 6 rooms altogether. Definitely not the worst hotel I’ve stayed in and the hotel has character and history of its own but a few areas need attention.
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Susan
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Older property but very interesting history. Good location for the Cardiff Bay area.
Katie
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great location, less than 5 minute walk from the Bay. Nice and spacious room, the jacuzzi bath was a bonus. Will definitely stay again.
Georgia
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Was overall happy with the hotel, breakfast was not great. But rooms were clean staff were friendly in reception woukd stay here again
Stephen
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great looking hotel. Little bit dusty though
Jana
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Old, kind of beat up and neglected and very quirky. The bed was comfortable and staff was nice.
anthony
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We recently stayed here and I booked the Presidental Suite for one night The suite was very spacious and clean. The Decor was amazing. The staff were friendly and very approachable and always happy to help. We went down to breakfast between 8-8.30 and the restaurant was practically empty which is great. The breakfast was nice with not a vast selection but more than enough. We did miss fried eggs, though. The only downfall was the parking as this hotel doesn't have any. But it does offer a discounted stay at Q-Park which is situated behind the Premier Inn and around a 5-10 minute work. (Depending on the person) Overall - it is an amazing place to stay with lots of history and character. I would definitely return.
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Cerys
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room was absolutely spotless and amazing hotel, but only problem I had on arrival in to room, their was tobacco scattered around the desk area from previous people. . Didn't bother me too much tbh, other than that me and my husband had a lovely night stay. Staff were Friendly, Definitely booking again soon .
Robert
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Just like to say the hotel was something like out of a old film set really query I loved it
tim
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The staff at the hotel were really friendly and very helpful with offering to store our small amount of luggage for the hours before and after our overnight stay - thank you. The breakfast was good and again here the staff were really helpful. Room was spacious and clean and air conditioning worked well. Worth the extra few steps from the Wales Millenium Centre to stay in this historic building.
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Stuart
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lovely hotel
Gary
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

To stay at a place of such Historical Significance was fantastic
Tamsin
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Beautiful cosy hotel with lots of character and charm, close to everything you need.
James
icon-with Partner
with Partner
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Dust everywhere, bathtub was disgusting and as we put bubbles on the smell was horrific,breakfast was cold and bay marine’s were empty and when I asked a member of staff they were so rude, the only staff member that was helpful was the gentleman on reception at the time , will never stay again
Luke
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great clean room with the jacuzzi bath a definite winner
Number of reviews per page
20
40

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