Krystal Cancun

Resor
7,5
/10
Memuaskan
1.564 ulasan

Kesan Menginap Tamu Lain

Joel

10,0
/ 10
Alrededor de la piscina no hay suficientes sombrillas y camas, ademas el agua de la piscina es extremadamente fria.

Sigifredo

10,0
/ 10
Muy bonita vista de la playa, Aire acondicionado bien, excelente servicio, la playa con poco acumuló de sargazo, el mar no tanto oleaje permite nadar, se llega caminando a los club de baile/antros clásicos de can cun (coco bongo) todo +++++

elizabeth

10,0
/ 10
Beautiful ocean view. Property and staff excellent. Very clean, comfortable and relaxing.
Area Akomodasi
Lihat Peta
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Fasilitas Utama

Selengkapnya
Kolam Renang
Restoran
Resepsionis 24 Jam
Parkir
WiFi
Lift
Krystal Cancun berada di Benito Juárez. Resepsionis siap 24 jam untuk melayani proses check-in, check-out dan kebutuhan Anda yang lain. Jangan ragu untuk menghubungi resepsionis, kami siap melayani Anda.
Selengkapnya
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Info Lokasi di sekitar Krystal Cancun

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
Temukan Tempat Lainnya
Lobi Krystal Cancun
Lobi 2 Krystal Cancun

Lebih Lanjut tentang Krystal Cancun

General


Dekat dengan Forum By The Sea Mall

Location


Terletak di kota Cancun (Zona Hotelera), Krystal Cancun hanya berjarak 10 menit dengan berkendara dari La Isla Shopping Mall dan Aquaworld. Resor yang pantai ini berjarak 6,2 mi (9,9 km) dari Reruntuhan El Rey dan 6,5 mi (10,5 km) dari Plaza Las Americas.

Attractions


Jarak paling dekat yang ditampilkan hingga 0,1 mil dan kilometer.

Pantai Gaviota Azul - 0,2 km / 0,1 mi
Terminal Feri UltraMar - 0,3 km / 0,2 mi
Forum By The Sea Mall - 0,4 km / 0,2 mi
Pantai Forum - 0,4 km / 0,2 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0,4 km / 0,2 mi
Cancun Convention Center - 0,4 km / 0,3 mi
Mal Plaza Caracol - 0,5 km / 0,3 mi
Pantai Caracol - 0,5 km / 0,3 mi
Laguna Nichupté - 0,5 km / 0,3 mi
Pantai Chac Mool - 0,9 km / 0,6 mi
Playa Ancha - 1,2 km / 0,8 mi
Lapangan Golf Cancun di Pok Ta Pok - 2,2 km / 1,3 mi
La Isla Shopping Mall - 3,5 km / 2,2 mi
Pantai Tortuga - 3,5 km / 2,2 mi
El Sol de Cancun - 3,5 km / 2,2 mi

Bandara yang dipilih untuk Krystal Cancun adalah Cancun, Quintana Roo (CUN-Bandara Internasional Cancun) - 23,6 km / 14,7 mi

Facilities


Manjakan diri Anda dengan mengunjungi spa, yang menawarkan pijat dan perawatan wajah. Jika Anda mencari pilihan rekreasi, Anda bisa memilih antara klub kesehatan, kolam renang outdoor, dan Sebuah Hot Tub. Fasilitas tambahan di resor ini mencakup akses Internet nirkabel gratis, layanan concierge, dan penitipan bayi/anak-anak (dengan biaya tambahan).

Business Facilities


Fasilitas unggulan antara lain laundry/dry cleaning, resepsionis 24 jam, dan staf multibahasa. Resor mempunyai ruang 5 ruang pertemuan yang bisa dimanfaatkan untuk beragam acara. Parkir valet gratis tersedia di lokasi.

Dining


Nikmati masakan Meksiko di El Mortero, salah satu dari 5 restoran resor, atau tetap tinggal di kamar dan manfaatkan Layanan kamar 24 jam. Santai dengan minuman yang menyegarkan dari bar tepi kolam renang atau salah satu dari 3 bar/lounge. Sarapan prasmanan gratis tersedia setiap hari mulai pukul 06.30 hingga 11.30.

Rooms


Nikmati kenyamanan rumah Anda sendiri di salah satu dari 502 kamar yang dilengkapi dengan minibar dan televisi LED. Akses internet nirkabel gratis tersedia untuk berbagai keperluan Anda, juga saluran kabel untuk menikmati hiburan. Kamar mandi pribadi dengan shower memiliki shower rainfall dan perlengkapan mandi gratis. Fasilitas mencakup telepon, serta brankas (dapat memuat laptop) dan mesin pembuat kopi/teh.

Semua Fasilitas di Krystal Cancun

Bar, Kafe, dan Lounge Krystal Cancun
Bar, Kafe, dan Lounge
Kolam Renang Krystal Cancun
Kolam Renang
Fasilitas Hiburan Krystal Cancun
Fasilitas Hiburan
Pusat Kebugaran Krystal Cancun
Pusat Kebugaran
Ruangan Fungsional Krystal Cancun
Ruangan Fungsional

Kegiatan Lainnya

  • Toko/pusat belanja
  • Kolam renang outdoor
  • Taman
  • Payung pantai
  • Ruang TV
  • Spa
  • Klub kesehatan
  • Handuk pantai
  • Sauna
  • Mandi uap
  • Kursi berjemur tepi kolam

Servis Hotel

  • Laundry
  • Staff multibahasa
  • Fasilitas nikah
  • Penitipan bagasi
  • Resepsionis 24 jam
  • Concierge/layanan tamu

Fasilitas Ramah Keluarga

  • Klub anak
  • Mainan anak
  • Kolam renang anak

Makanan dan Minuman

  • Bar di kolam renang
  • Sarapan
  • Makanan ringan

Fasilitas Terdekat

  • Toko oleh-oleh
  • Salon rambut
  • ATM/Bank

Olahraga & Rekreasi

  • Volley pantai
  • Pusat kebugaran
  • Bilyar

Transportasi

  • Parkir terbatas
  • Parkir valet

Umum

  • Banquet
  • Tempat parkir

Fasilitas Publik

  • Lift
  • Area bebas asap rokok

Anak-anak dan Hewan Peliharaan

  • Penitipan anak

Konektivitas

  • WiFi gratis

Kebijakan Akomodasi & Informasi Umum di Krystal Cancun

Waktu Check-in/Check-out

Check-in:
Dari 15:00
Check-out:
Sebelum 12:00

Petunjuk Umum Check-in

  • Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
  • Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
  • Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
  • Properti ini menerima kartu kredit, kartu debit, dan uang tunai
  • Tersedia transaksi non-tunai
  • Fitur keamanan di properti ini mencakup alat pemadam api, pendeteksi asap, dan sistem keamanan
  • Properti ini memiliki area outdoor, seperti balkon, patio, dan teras yang mungkin tidak cocok untuk anak-anak; Jika Anda khawatir, sebaiknya hubungi properti sebelum kedatangan Anda untuk mengonfirmasi bahwa mereka dapat mengakomodasi Anda di kamar yang sesuai
  • Harap diperhatikan bahwa norma budaya dan kebijakan tamu dapat berbeda berdasarkan negara dan properti; kebijakan yang tercantum disediakan oleh properti
, Resepsionis akan menyambut tamu saat kedatangan di properti. Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis.

Hewan Peliharaan

Service Animals Not Allowed
Baca Selengkapnya

Informasi Umum

Fasilitas Populer
Kolam Renang, Restoran, Resepsionis 24 Jam, Parkir, WiFi, Lift
Waktu Check-In/Check-Out
Dari 15:00 - sampai 12:00
Ketersediaan Sarapan
Ya, hotel memiliki kamar yang menyediakan sarapan
Kamar yang tersedia di Krystal Cancun
502
Lantai yang tersedia di Krystal Cancun
8
Fasilitas lainnya di Krystal Cancun
Toko/pusat belanja, Kolam renang outdoor, Taman, Payung pantai, Ruang TV

Pertanyaan yang sering ditanyakan di Krystal Cancun

Fasilitas apa saja yang tersedia di Krystal Cancun?
Krystal Cancun memiliki fasilitas terbaik seperti: Kolam Renang, Restoran, Resepsionis 24 Jam, Parkir, WiFi, Lift. (Beberapa fasilitas lain mungkin memerlukan biaya tambahan)
Kapan waktu check-in & check-out di Krystal Cancun?
Waktu untuk check-in di Krystal Cancun adalah mulai dari pukul Dari 15:00 sedangkan waktu check-out paling lambat pukul Sebelum 12:00
Apakah Krystal Cancun menyediakan sarapan?
Iya, Krystal Cancun menyediakan sarapan. Namun kamu perlu memilih kamar dengan sarapan atau harus membayar biaya tambahan jika kamu memesan kamar tanpa sarapan.
Hotel bintang berapa Krystal Cancun?
Krystal Cancun memiliki 3.5 bintang
Ada berapa lantai yang tersedia di Krystal Cancun?
Krystal Cancun memiliki 8 kamar
Lihat Semua

Review dari Tamu Lainnya di Krystal Cancun

Rating & Review Keseluruhan Krystal Cancun

Traveloka (2)
Sumber lain (1.562)
7,6
Memuaskan
Dari 1.562 review
Kebersihan

8,0

Kenyamanan Kamar

7,6

Pelayanan dan Fasilitas

7,8

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler Krystal Cancun

Jumlah review per halaman
20
40
Review teratas
Joel
icon-dengan Anak
dengan Anak
10,0
/10
Diulas 13 minggu lalu

Expedia Group verified review

Alrededor de la piscina no hay suficientes sombrillas y camas, ademas el agua de la piscina es extremadamente fria.
Andrea
10,0
/10
Diulas 13 minggu lalu

Expedia Group verified review

Increíble
Aura del Carmen
icon-dengan Teman
dengan Teman
6,0
/10
Diulas 13 minggu lalu

Expedia Group verified review

Le falta mantenimiento, baño de la habitacion muy descuidado, sale mal olor de la regadera, no funciona el grifo, elvadores en mal estado, muy pocas amenidades, por el precio se encuentra algo mejor. Frigobar de la habitación no enfria, el acceso digital de la habitación costaba mucho que leyera el brazalate.
JOSE CARLOS
icon-Teman dan Keluarga Liburan Keluarga
Teman dan Keluarga Liburan Keluarga
2,0
/10
Diulas 13 minggu lalu

Hotels.com verified review

Foi o pior lugar que fiquei em todas as viagens que fiz. Devido à proximidade com o Coco Bongo e outras boates, o Hotel fica lotado de jovens, em sua maioria estrangeiros, e se torna um ambiente de bagunça e falta de respeito. Eles bebem dia e noite, ocupam todas as cadeiras das piscinas, mesmo não utilizando, ocupam o lobby do hotel durante a noite e fazem uma bagunça terrível de madrugada quando voltam da balada, fiquei 3 noites sem dormir. Os funcionários do Hotel presenciam a bagunça e não tomam providência nenhuma, muitas vezes até acham engraçado. Definitivamente não recomendo, caso você pretenda passar a suas férias em um local com pessoas civilizadas.
Read More
Sigifredo
icon-
10,0
/10
Diulas 13 minggu lalu

Expedia Group verified review

Muy bonita vista de la playa, Aire acondicionado bien, excelente servicio, la playa con poco acumuló de sargazo, el mar no tanto oleaje permite nadar, se llega caminando a los club de baile/antros clásicos de can cun (coco bongo) todo +++++
Renato
icon-Teman dan Keluarga Liburan Keluarga
Teman dan Keluarga Liburan Keluarga
4,0
/10
Diulas 13 minggu lalu

Hotels.com verified review

Tivemos uma experiência péssima primeiramente ao chegar no hotel pagamos por um upgrade de quarto para ter 1/4 melhor com vista pro mar mas ao entrar no quarto estava muito fedido até aí okay mas em uma das noites um bêbado começou a bater na nossa porta primeiramente ele estava errado mas depois ele começou a bater incansavelmente com muita força gritando e nos ameaçando entendendo que ele estava bêbado o hotel não tem controle das pessoas bêbadas mas pedimos ajuda pelo telefone e ajuda demorou mais de 15 minutos e esses 15 minutos foram aterrorizantes porque o bêbado chegou a quebrar a porta e estávamos com uma bebê de um ano no quarto e o bêbado nos xingava nos ameaçava e de tanta esmurrar a porta e chutar a porta ele quebrou a porta e ficamos com muito medo e ajuda demorou muito ao chegar para ajudar funcionário foi muito educado mas infelizmente demorou demais e o pior foi que não deram um respaldo decente para essa situação apenas nos trocaram de quarto na mesma noite na mesma madrugada porém para 1/4 inferior ao nosso e no outro dia quando pedimos 1/4 superior simplesmente falaram que nao teria, depois de muito pedir disseram que eu teria que desocupar o nosso as 12h oara ocupar o outro somente as 15h, porem estavamos com um bebe, impossível fazer isso. Deveriam colocar os hospedes do spring break numa ala diferente das familias
Read More
jesus
10,0
/10
Diulas 13 minggu lalu

Expedia Group verified review

Habitación muy limpia
Karla Gleice
icon-dengan Pasangan
dengan Pasangan
8,0
/10
Diulas 13 minggu lalu

Hotels.com verified review

Tudo perfeito.
Cooper
icon-dengan Teman
dengan Teman
6,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

Good
Alyssa
icon-Teman dan Keluarga dengan Teman
Teman dan Keluarga dengan Teman
2,0
/10
Diulas 14 minggu lalu

Hotels.com verified review

The bus that was paid for never came. Our flights were delayed so arriving on time wasn't happening. We had to call for a shuttle from airport to our hotel because the orginal bus did not watch the flights to realize flights were delayed a bit. The room was disgusting with stain on chairs and we found a ton of roaches at the bed areas. The front desk did not want to change our roomuntil we showed a video of all the roaches running around. The topper was one of us was on the balcony in the room when house keeping came in and didnt know they were there and started going through his wallet stealing cash. When he confronted her, she dropped the wallet and ran out of the room. It turns out everyone we were with checked and notice they were missing cash, gift cards, etc. House keeping robbing visitors blind. Everyone on that staff should be fired. We will never stay there again. Very disappointing
Read More
Victor
icon-Liburan Keluarga
Liburan Keluarga
10,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

Beautiful area to stay, close to beach. Clean and friendly staff
Carmen
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

Great stay
Neha
icon-dengan Teman
dengan Teman
6,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

Wasn’t too great The location was good, in hotel zone on the beach and near the clubs. but besides that not much. the bathroom didn’t even come with a rug to put at the bottom so the floor was always wet. The shower stopped putting out hot water at some point. There were no amenities given which is crazy for the price. the body lotion they gave was SO BAD IT REEKED AND SMELLED. had to wash it off right away. YOU could hear everything. from the hallways to the next door rooms. the walls are literally made of paper. didn’t go all inclusive and am glad cause it wouldn’t be as worth it compared to other hotels. not bad if you just want a cheap convenient location tho. and staff was kind no issues there.
Read More
elizabeth
icon-Liburan Keluarga
Liburan Keluarga
10,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

Beautiful ocean view. Property and staff excellent. Very clean, comfortable and relaxing.
Johanna
icon-dengan Pasangan
dengan Pasangan
2,0
/10
Diulas 15 minggu lalu

Hotels.com verified review

This was the most distressing hotel experience we have ever had. Although the property markets and prices itself as a five‑star establishment, the condition of the facilities and the overall service level are closer to that of a two‑star hotel. The premises were noticeably unclean and poorly maintained, and our rooms had a persistent smell of mold and sewage. The bathrooms had chipped tiles, stained walls, and unhygienic drains, and the provided toiletries were of such low quality that they were unusable. Despite five staff members being present at reception, check‑in took 45 minutes. Ongoing construction around the hotel, including by the pool and beach, made it impossible to find a quiet or relaxing area. The rooms were extremely basic and poorly sound‑insulated, with noise carrying clearly from both the hallway and neighboring rooms—even on the top floor. Over three days, we were moved to three different rooms. One night, we were placed directly above the boiler room, where maintenance began replacing the water heater at 1 a.m. The hammering, drilling, and dragging of metal pipes continued until 6 a.m., making sleep impossible. When we reported these issues, management initially denied that any disturbance had occurred and later refused to offer an apology or compensation. Staff throughout the property were dismissive and unprofessional. Expedia/Hotels.com should remove this property from their listings, as it does not meet the standards expected of their platform.
Read More
Wayne Brunson
6,0
/10
Diulas 15 minggu lalu

Expedia Group verified review

If I had to choose again, I would book a different hotel. The pricing was fair, and I understand you often get what you pay for, but the overall experience was disappointing. We arrived late the first night and went straight to bed because we were exhausted. The next morning, I noticed stains on the sheets and what appeared to be mold or fungus on three out of the four pillows. It was spread across the pillowcases and was extremely concerning from a health standpoint. And there was no hot water . I reported this immediately, and the hotel did upgrade us to an ocean-view room, which I appreciated. However, the issues continued. In both rooms: • There were no washcloths provided. • The lotion dispenser was empty. • In the upgraded room, I again noticed mold on a pillow the next morning.
Read More
Evelyn
icon-Teman dan Keluarga dengan Teman
Teman dan Keluarga dengan Teman
10,0
/10
Diulas 16 minggu lalu

Hotels.com verified review

A equipe de funcionarios é muito gentil e prestativa, o quarto sempre limpo, e otimas camas!
Silvia
10,0
/10
Diulas 16 minggu lalu

Expedia Group verified review

Yes wonderful
HIEN
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 16 minggu lalu

Expedia Group verified review

Did not use airport shuttle. Everything was perfect except air conditioner in room made loud rumbling sound for 4 minutes each, then shut off and would return every 15 minutes keep us up most of the night. Please fix it. Other than that the hotel was clean, very central and with very attentive staffs. Breakfast was the best, lunch and dinner were average.
Read More
Alfred
icon-dengan Pasangan
dengan Pasangan
8,0
/10
Diulas 16 minggu lalu

Expedia Group verified review

A
Jumlah review per halaman
20
40

Siap wujudkan perjalananmu?

Buat Pesanan Sekarang
Lobi 4 Krystal Cancun

Disclaimer

Disclaimer: Adalah tanggung jawab hotel untuk memastikan akurasi foto hotel. Traveloka.com tidak bertanggung jawab atas ketidak-akuratan foto hotel. Harga kamar yang ditampilkan adalah untuk tamu dewasa. Anak-anak mungkin akan dianggap sebagai tamu dewasa dan dikenakan biaya penuh kecuali jika tertera sebaliknya. Harga kamar belum termasuk sarapan dan sarapan akan dikenakan biaya oleh hotel kecuali jika tertera sebaliknya.

Rating & Review Keseluruhan Krystal Cancun

Traveloka (2)
Sumber lain (1.562)
7,6
Memuaskan
Dari 1.562 review
Kebersihan

8,0

Kenyamanan Kamar

7,6

Pelayanan dan Fasilitas

7,8

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler Krystal Cancun

Jumlah review per halaman
20
40
Review teratas
Joel
icon-dengan Anak
dengan Anak
10,0
/10
Diulas 13 minggu lalu

Expedia Group verified review

Alrededor de la piscina no hay suficientes sombrillas y camas, ademas el agua de la piscina es extremadamente fria.
Andrea
10,0
/10
Diulas 13 minggu lalu

Expedia Group verified review

Increíble
Aura del Carmen
icon-dengan Teman
dengan Teman
6,0
/10
Diulas 13 minggu lalu

Expedia Group verified review

Le falta mantenimiento, baño de la habitacion muy descuidado, sale mal olor de la regadera, no funciona el grifo, elvadores en mal estado, muy pocas amenidades, por el precio se encuentra algo mejor. Frigobar de la habitación no enfria, el acceso digital de la habitación costaba mucho que leyera el brazalate.
JOSE CARLOS
icon-Teman dan Keluarga Liburan Keluarga
Teman dan Keluarga Liburan Keluarga
2,0
/10
Diulas 13 minggu lalu

Hotels.com verified review

Foi o pior lugar que fiquei em todas as viagens que fiz. Devido à proximidade com o Coco Bongo e outras boates, o Hotel fica lotado de jovens, em sua maioria estrangeiros, e se torna um ambiente de bagunça e falta de respeito. Eles bebem dia e noite, ocupam todas as cadeiras das piscinas, mesmo não utilizando, ocupam o lobby do hotel durante a noite e fazem uma bagunça terrível de madrugada quando voltam da balada, fiquei 3 noites sem dormir. Os funcionários do Hotel presenciam a bagunça e não tomam providência nenhuma, muitas vezes até acham engraçado. Definitivamente não recomendo, caso você pretenda passar a suas férias em um local com pessoas civilizadas.
Read More
Sigifredo
icon-
10,0
/10
Diulas 13 minggu lalu

Expedia Group verified review

Muy bonita vista de la playa, Aire acondicionado bien, excelente servicio, la playa con poco acumuló de sargazo, el mar no tanto oleaje permite nadar, se llega caminando a los club de baile/antros clásicos de can cun (coco bongo) todo +++++
Renato
icon-Teman dan Keluarga Liburan Keluarga
Teman dan Keluarga Liburan Keluarga
4,0
/10
Diulas 13 minggu lalu

Hotels.com verified review

Tivemos uma experiência péssima primeiramente ao chegar no hotel pagamos por um upgrade de quarto para ter 1/4 melhor com vista pro mar mas ao entrar no quarto estava muito fedido até aí okay mas em uma das noites um bêbado começou a bater na nossa porta primeiramente ele estava errado mas depois ele começou a bater incansavelmente com muita força gritando e nos ameaçando entendendo que ele estava bêbado o hotel não tem controle das pessoas bêbadas mas pedimos ajuda pelo telefone e ajuda demorou mais de 15 minutos e esses 15 minutos foram aterrorizantes porque o bêbado chegou a quebrar a porta e estávamos com uma bebê de um ano no quarto e o bêbado nos xingava nos ameaçava e de tanta esmurrar a porta e chutar a porta ele quebrou a porta e ficamos com muito medo e ajuda demorou muito ao chegar para ajudar funcionário foi muito educado mas infelizmente demorou demais e o pior foi que não deram um respaldo decente para essa situação apenas nos trocaram de quarto na mesma noite na mesma madrugada porém para 1/4 inferior ao nosso e no outro dia quando pedimos 1/4 superior simplesmente falaram que nao teria, depois de muito pedir disseram que eu teria que desocupar o nosso as 12h oara ocupar o outro somente as 15h, porem estavamos com um bebe, impossível fazer isso. Deveriam colocar os hospedes do spring break numa ala diferente das familias
Read More
jesus
10,0
/10
Diulas 13 minggu lalu

Expedia Group verified review

Habitación muy limpia
Karla Gleice
icon-dengan Pasangan
dengan Pasangan
8,0
/10
Diulas 13 minggu lalu

Hotels.com verified review

Tudo perfeito.
Cooper
icon-dengan Teman
dengan Teman
6,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

Good
Alyssa
icon-Teman dan Keluarga dengan Teman
Teman dan Keluarga dengan Teman
2,0
/10
Diulas 14 minggu lalu

Hotels.com verified review

The bus that was paid for never came. Our flights were delayed so arriving on time wasn't happening. We had to call for a shuttle from airport to our hotel because the orginal bus did not watch the flights to realize flights were delayed a bit. The room was disgusting with stain on chairs and we found a ton of roaches at the bed areas. The front desk did not want to change our roomuntil we showed a video of all the roaches running around. The topper was one of us was on the balcony in the room when house keeping came in and didnt know they were there and started going through his wallet stealing cash. When he confronted her, she dropped the wallet and ran out of the room. It turns out everyone we were with checked and notice they were missing cash, gift cards, etc. House keeping robbing visitors blind. Everyone on that staff should be fired. We will never stay there again. Very disappointing
Read More
Victor
icon-Liburan Keluarga
Liburan Keluarga
10,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

Beautiful area to stay, close to beach. Clean and friendly staff
Carmen
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

Great stay
Neha
icon-dengan Teman
dengan Teman
6,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

Wasn’t too great The location was good, in hotel zone on the beach and near the clubs. but besides that not much. the bathroom didn’t even come with a rug to put at the bottom so the floor was always wet. The shower stopped putting out hot water at some point. There were no amenities given which is crazy for the price. the body lotion they gave was SO BAD IT REEKED AND SMELLED. had to wash it off right away. YOU could hear everything. from the hallways to the next door rooms. the walls are literally made of paper. didn’t go all inclusive and am glad cause it wouldn’t be as worth it compared to other hotels. not bad if you just want a cheap convenient location tho. and staff was kind no issues there.
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elizabeth
icon-Liburan Keluarga
Liburan Keluarga
10,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

Beautiful ocean view. Property and staff excellent. Very clean, comfortable and relaxing.
Johanna
icon-dengan Pasangan
dengan Pasangan
2,0
/10
Diulas 15 minggu lalu

Hotels.com verified review

This was the most distressing hotel experience we have ever had. Although the property markets and prices itself as a five‑star establishment, the condition of the facilities and the overall service level are closer to that of a two‑star hotel. The premises were noticeably unclean and poorly maintained, and our rooms had a persistent smell of mold and sewage. The bathrooms had chipped tiles, stained walls, and unhygienic drains, and the provided toiletries were of such low quality that they were unusable. Despite five staff members being present at reception, check‑in took 45 minutes. Ongoing construction around the hotel, including by the pool and beach, made it impossible to find a quiet or relaxing area. The rooms were extremely basic and poorly sound‑insulated, with noise carrying clearly from both the hallway and neighboring rooms—even on the top floor. Over three days, we were moved to three different rooms. One night, we were placed directly above the boiler room, where maintenance began replacing the water heater at 1 a.m. The hammering, drilling, and dragging of metal pipes continued until 6 a.m., making sleep impossible. When we reported these issues, management initially denied that any disturbance had occurred and later refused to offer an apology or compensation. Staff throughout the property were dismissive and unprofessional. Expedia/Hotels.com should remove this property from their listings, as it does not meet the standards expected of their platform.
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Wayne Brunson
6,0
/10
Diulas 15 minggu lalu

Expedia Group verified review

If I had to choose again, I would book a different hotel. The pricing was fair, and I understand you often get what you pay for, but the overall experience was disappointing. We arrived late the first night and went straight to bed because we were exhausted. The next morning, I noticed stains on the sheets and what appeared to be mold or fungus on three out of the four pillows. It was spread across the pillowcases and was extremely concerning from a health standpoint. And there was no hot water . I reported this immediately, and the hotel did upgrade us to an ocean-view room, which I appreciated. However, the issues continued. In both rooms: • There were no washcloths provided. • The lotion dispenser was empty. • In the upgraded room, I again noticed mold on a pillow the next morning.
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Evelyn
icon-Teman dan Keluarga dengan Teman
Teman dan Keluarga dengan Teman
10,0
/10
Diulas 16 minggu lalu

Hotels.com verified review

A equipe de funcionarios é muito gentil e prestativa, o quarto sempre limpo, e otimas camas!
Silvia
10,0
/10
Diulas 16 minggu lalu

Expedia Group verified review

Yes wonderful
HIEN
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 16 minggu lalu

Expedia Group verified review

Did not use airport shuttle. Everything was perfect except air conditioner in room made loud rumbling sound for 4 minutes each, then shut off and would return every 15 minutes keep us up most of the night. Please fix it. Other than that the hotel was clean, very central and with very attentive staffs. Breakfast was the best, lunch and dinner were average.
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Alfred
icon-dengan Pasangan
dengan Pasangan
8,0
/10
Diulas 16 minggu lalu

Expedia Group verified review

A
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