Krystal Cancun

Resorts
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7.7
/10
Pleasant
1,576 reviews

What Guests Say About Their Stay

Melissa

10.0
/ 10
Travelled to Krystal Cancun with my partner and we absolutely loved it. We were just looking for a quiet, relaxing getaway and it worked out. The beach is gorgeous; we found getting there before 9 or after 11 in the morning will get you a seat as they are limited. There was never any issues getting towels. The breakfast buffet was consistent- lunch a la carte was our favourite- dinner buffet was good but the three restaurants were amazing. The room was always made well and the ac kept us cool. This resort is very family friendly and is located on the strip so it was nice to take a walk and explore after dinner. The staff were always glad to help out and had great personalities which was the cherry on top!

Ruben

10.0
/ 10
Stayed at Krystal Cancun and the biggest highlight was the location. You’re literally steps from the beach, which made it super easy to go back and forth throughout the day. On top of that, it’s right in the middle of the nightlife—clubs, bars, and restaurants are all within walking distance. If you’re looking for convenience and a lively atmosphere, this spot is hard to beat.

Raul

10.0
/ 10
I like is a good hotel clean the staff is friendly the beach gaviota azul is the best, one thing wrong will be the the handle to control the hot water and cool,I just have breakfast and is good I eat outside the hotel but is worth to buy the all inclusive if not the restaurants are expensive
In the Area
See Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Krystal Cancun is located in area / city Cancun. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Krystal Cancun

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500
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Lobby Krystal Cancun
Lobby 2 Krystal Cancun

Discover More About Krystal Cancun

Location


Krystal Cancun is located in area / city Cancun.

About Krystal Cancun

Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.

From business event to corporate gathering, Krystal Cancun provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Krystal Cancun, a wonderful accommodation for your family holiday.

Not only located within easy reach of various places of interests for your adventure, but staying at Krystal Cancun will also give you a pleasant stay.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

With all facilities offered, Krystal Cancun is the right place to stay.

All facilities in Krystal Cancun

Bar, Cafe and Lounge Krystal Cancun
Bar, Cafe and Lounge
Swimming Pool Krystal Cancun
Swimming Pool
Entertainment Facility Krystal Cancun
Entertainment Facility
Fitness Center Krystal Cancun
Fitness Center
Functional Hall Krystal Cancun
Functional Hall

Things to Do

  • Outdoor pool
  • Garden
  • Beach umbrella
  • TV lounge
  • Spa
  • Health club
  • Beach towel
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Nearby Facilities

  • Gift shop
  • Shops
  • Hair salon
  • ATM/Banking

Family-friendly Facilities

  • Kids club
  • Toys
  • Children pool

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Sports and Recreations

  • Beach volleyball
  • Fitness center
  • Billiard

Transportation

  • Limited parking
  • Valet parking

General

  • Banquet
  • Parking

Public Facilities

  • Elevator
  • Smoke-free area

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Krystal Cancun

Important Note
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Professional property host/manager, Contactless check-out is available, Onsite COVID-19 testing (PCR) is available, Minimum age for COVID-19 test requirement: 12, By ocean, Cashless transactions are available, Onsite COVID-19 testing (Antigen) is available, Contactless check-in is available, Essential workers only - NO

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Krystal Cancun
502
Number of floors in Krystal Cancun
8
Another facilities in Krystal Cancun
Outdoor pool, Garden, Beach umbrella, TV lounge, Spa

Frequently asked question in Krystal Cancun

What are available facilities at Krystal Cancun?
There are top facilites at Krystal Cancun such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Krystal Cancun?
The standard check-in time at Krystal Cancun is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Krystal Cancun provide breakfast?
Yes, Krystal Cancun provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Krystal Cancun?
Krystal Cancun is a 3.5-star hotel.
How many floors does Krystal Cancun have?
Krystal Cancun has 8 floors.
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More Reviews from Other Guests in Krystal Cancun

Overall Ratings & Reviews Krystal Cancun

Traveloka (2)
Other sources (1,574)
7.8
Pleasant
From 1,574 reviews
Cleanliness

8.0

Room Comfort

7.6

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Krystal Cancun

Number of reviews per page
20
40
Top reviews
April
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The breakfast was good and fresh. The room was clean BUT the bathroom sink was cracked and slooow draining. There were no safety bars in the the big shower with great water pressure. I was really disappointed in the ocean. The room was advertised having crystal clear waters. And it was anything, but the beach in front of our hotel was full of seaweed from one end of the beach to the other.And going into the water ten fifteen feet.Nothing but seaweed, nobody wanted to go into the water.
Read More
Armando
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

everything was good
Maria
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This hotel has one of the most beautiful beaches in Quintana Roo. It is very busy, and the staff takes a long time to assign rooms. The hotel is in need of an upgrade as the furniture in the rooms is very old.
Sarai
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Didn’t get room service one day was informed incorrect information. When trying to get service to eat it took forever. It was so difficult to make a reservation. Keep getting different information from everyone.
Kathleen
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Yes
Theodore
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful and staff are wonderful
Melissa
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Travelled to Krystal Cancun with my partner and we absolutely loved it. We were just looking for a quiet, relaxing getaway and it worked out. The beach is gorgeous; we found getting there before 9 or after 11 in the morning will get you a seat as they are limited. There was never any issues getting towels. The breakfast buffet was consistent- lunch a la carte was our favourite- dinner buffet was good but the three restaurants were amazing. The room was always made well and the ac kept us cool. This resort is very family friendly and is located on the strip so it was nice to take a walk and explore after dinner. The staff were always glad to help out and had great personalities which was the cherry on top!
Read More
michael
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing place to stay, I would book there again!
Ruben
icon-
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Stayed at Krystal Cancun and the biggest highlight was the location. You’re literally steps from the beach, which made it super easy to go back and forth throughout the day. On top of that, it’s right in the middle of the nightlife—clubs, bars, and restaurants are all within walking distance. If you’re looking for convenience and a lively atmosphere, this spot is hard to beat.
Read More
Hasani
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great service ! Friendly staff, clean rooms
Luiz
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great value
Raul
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I like is a good hotel clean the staff is friendly the beach gaviota azul is the best, one thing wrong will be the the handle to control the hot water and cool,I just have breakfast and is good I eat outside the hotel but is worth to buy the all inclusive if not the restaurants are expensive
MARIA
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great breakfast, Amazing View from the room, Very clean, location is great and it is by one of the best beaches in the world. Very kind and welcoming staff!! Will plan to come back soon
Jennica
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The door key is a wrist band. Every time we left the room we had to go to the front desk to reset the key. This was quite annoying.
Angelina
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I loved it
George H
icon-
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The hotel is located in a very good location and the food was very good
Tomislav
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

No added value
Luisa
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Rooms were clean and staff was super friendly
Iris
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff were very polite and nice. Very accommodating.
Joanna
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Location is great. Beachfront, beautiful beach. Rooms and Beds are clean and comfortable, but you can hear everyone passing by your room. One of the elevators was not working, which is annoying when you are on the 8th floor. Bartenders in the pool bar not that friendly. Don’t expect waiters to attend you in the pool, not that type of All Inclusive. Bartenders inside the lobby are fine. Food is ok. Restaurants are always full, the buffet will be your main option.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Lobby 4 Krystal Cancun

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Krystal Cancun

Traveloka (2)
Other sources (1,574)
7.8
Pleasant
From 1,574 reviews
Cleanliness

8.0

Room Comfort

7.6

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Krystal Cancun

Number of reviews per page
20
40
Top reviews
April
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The breakfast was good and fresh. The room was clean BUT the bathroom sink was cracked and slooow draining. There were no safety bars in the the big shower with great water pressure. I was really disappointed in the ocean. The room was advertised having crystal clear waters. And it was anything, but the beach in front of our hotel was full of seaweed from one end of the beach to the other.And going into the water ten fifteen feet.Nothing but seaweed, nobody wanted to go into the water.
Read More
Armando
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

everything was good
Maria
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This hotel has one of the most beautiful beaches in Quintana Roo. It is very busy, and the staff takes a long time to assign rooms. The hotel is in need of an upgrade as the furniture in the rooms is very old.
Sarai
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Didn’t get room service one day was informed incorrect information. When trying to get service to eat it took forever. It was so difficult to make a reservation. Keep getting different information from everyone.
Kathleen
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Yes
Theodore
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful and staff are wonderful
Melissa
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Travelled to Krystal Cancun with my partner and we absolutely loved it. We were just looking for a quiet, relaxing getaway and it worked out. The beach is gorgeous; we found getting there before 9 or after 11 in the morning will get you a seat as they are limited. There was never any issues getting towels. The breakfast buffet was consistent- lunch a la carte was our favourite- dinner buffet was good but the three restaurants were amazing. The room was always made well and the ac kept us cool. This resort is very family friendly and is located on the strip so it was nice to take a walk and explore after dinner. The staff were always glad to help out and had great personalities which was the cherry on top!
Read More
michael
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing place to stay, I would book there again!
Ruben
icon-
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Stayed at Krystal Cancun and the biggest highlight was the location. You’re literally steps from the beach, which made it super easy to go back and forth throughout the day. On top of that, it’s right in the middle of the nightlife—clubs, bars, and restaurants are all within walking distance. If you’re looking for convenience and a lively atmosphere, this spot is hard to beat.
Read More
Hasani
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great service ! Friendly staff, clean rooms
Luiz
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great value
Raul
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I like is a good hotel clean the staff is friendly the beach gaviota azul is the best, one thing wrong will be the the handle to control the hot water and cool,I just have breakfast and is good I eat outside the hotel but is worth to buy the all inclusive if not the restaurants are expensive
MARIA
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great breakfast, Amazing View from the room, Very clean, location is great and it is by one of the best beaches in the world. Very kind and welcoming staff!! Will plan to come back soon
Jennica
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The door key is a wrist band. Every time we left the room we had to go to the front desk to reset the key. This was quite annoying.
Angelina
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I loved it
George H
icon-
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The hotel is located in a very good location and the food was very good
Tomislav
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

No added value
Luisa
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Rooms were clean and staff was super friendly
Iris
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff were very polite and nice. Very accommodating.
Joanna
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Location is great. Beachfront, beautiful beach. Rooms and Beds are clean and comfortable, but you can hear everyone passing by your room. One of the elevators was not working, which is annoying when you are on the 8th floor. Bartenders in the pool bar not that friendly. Don’t expect waiters to attend you in the pool, not that type of All Inclusive. Bartenders inside the lobby are fine. Food is ok. Restaurants are always full, the buffet will be your main option.
Read More
Number of reviews per page
20
40