How many rooms are available at Krystal Cancun?

Krystal Cancun has 502 rooms in total.

Does Krystal Cancun provide parking?

Yes, Krystal Cancun provides parking. Please confirm details directly with the hotel.

What do past guests say about Krystal Cancun?

Krystal Cancun is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Krystal Cancun

Name: Krystal Cancun
Address: Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500, Paseo Kukulcan km 9, lotes 9 y 9A, Estado de Quintana Roo, 77500, Mexico
Rating: 7.3

Resorts

7.3

/10

Pleasant

1,377 reviews

What Guests Say About Their Stay

Patricia

10.0

/ 10

Lots of variety at the breakfast buffet. I ordered a fresh omelet. There was a variety of pastries and fresh fruit.

Daniel L

10.0

/ 10

Clean room, staff was nice, amenities was nice, beach & pool area was beautiful. The ocean was beautiful

maritza

10.0

/ 10

The staff where very helpful and allowed us to get our food and drink wrist bands before are room was ready as we where there 5 hrs before check in time so we could start relaxing. Overall a very pleasant experience

In the Area

See Map

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

Parking

WiFi

Elevator

Krystal Cancun is located in area / city Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Krystal Cancun

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What's around Krystal Cancun

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

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Location

Krystal Cancun is located in area / city Benito Juárez.

About Krystal Cancun

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Krystal Cancun exclusively for you.

With all facilities offered, Krystal Cancun is the right place to stay.

All facilities in Krystal Cancun

Others

Things to Do

Shops
Beach umbrella
Hot tub
Outdoor pool
Poolside bar
Spa
Health club
Garden
Beach towel
Sauna
Steam room
Pool sun loungers

Hotel Services

Laundry service
Tours
Multilingual staff
Wedding service
Luggage storage
24-hour Receptionist
Concierge

Food and Drinks

Bar
Poolside bar
Breakfast
Snack bar

Public Facilities

Others
Elevator
Restaurant
Smoke-free area

Family-friendly Facilities

Kids club
Toys
Children pool

Nearby Facilities

Souvenir shop
Hair salon
ATM/Banking

General

Parking
Banquet

Sports and Recreations

Fitness center
Billiard

Transportation

Valet parking

Business Facilities

Meeting facilities

Kids and Pets

Babysitting with surcharge

Connectivity

Free WiFi

In-room Facilities

Accommodation Policy & General Information in Krystal Cancun

Important Note

Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Cash Breakage deposit: MXN 3000 per stay
A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Krystal Cancun	502
Number of floors in Krystal Cancun	8
Another facilities in Krystal Cancun	Shops, Beach umbrella, Hot tub, Outdoor pool, Poolside bar

Frequently asked question in Krystal Cancun

What are available facilities at Krystal Cancun?

There are top facilites at Krystal Cancun such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Krystal Cancun?

The standard check-in time at Krystal Cancun is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Krystal Cancun provide breakfast?

Yes, Krystal Cancun provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Krystal Cancun?

Krystal Cancun is a 3.5-star hotel.

How many floors does Krystal Cancun have?

Krystal Cancun has 8 floors.

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More Reviews from Other Guests in Krystal Cancun

Overall Ratings & Reviews Krystal Cancun

Traveloka (2)

Other sources (1,375)

7.4

Pleasant

From 1,375 reviews

Cleanliness

7.6

Room Comfort

7.6

Service and Facilites

7.6

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Traveler Reviews Krystal Cancun

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Top reviews

Ricardo

Leisure Family

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Staff was super nice

Alejandro

Family

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

It’s was good.

Trina Louise

Leisure with Friends

4.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

The hotel makes a great first impression. The exterior and lobby are attractive and feel like a nice property. Unfortunately, that’s where the positives mostly end. The room was very small with extremely thin walls — we could hear everything our neighbors were doing. Cleanliness was a major issue. The bathroom was disgusting, and the shower was old and worn. Overall, the room felt dirty and poorly maintained, which was very disappointing compared to the lobby. We also had an uncomfortable experience at the Mediterranean restaurant where a waiter entered his own tip, both on the receipt and directly into the credit card machine, without our consent. When I noticed and tried to address it, the waiter disappeared, and no one would help. I reported it to the front desk and was told a manager would contact me, but that never happened. I also noticed similar tipping behavior throughout the resort. Service was poor unless you tipped first. The surrounding area outside the resort felt dirty. The highlight was the beach — beautiful, calm water and easily the best beach experience I’ve had in Mexico. Locals share the beach, which we didn’t mind. Overall, due to cleanliness, thin walls, service issues, and the tipping incident, I would not stay here again.

Robert

10.0

/10

Reviewed 14 week(s) ago

One Star - A Nightmare Stay at Krystal Cancun My recent stay at the Krystal Cancun was nothing short of a disaster. From the moment I entered my room, I was assaulted by the overpowering stench of mold, which was rampant in the bathroom. The room was far from clean; the sheets were stained with what appeared to be blood, and I woke up covered in bug bites each morning. Adding to the unpleasantness was a persistent sewer odor emanating from the drains, permeating everything in the restroom. Our belongings, including my husband's sandals which were left in the bathtub area, were tainted with the same foul smell. Sleep was an unattainable luxury, as the resort is situated right next to a club that blasts music until 4:00 a.m. The noise was unbearable and made any attempt to rest futile. To top it all off, we were relentlessly harassed by timeshare employees every single day of our vacation. Their aggressive sales tactics turned what should have been a relaxing getaway into a stressful ordeal. What's worse, all of these issues were reported to a supervisor, who showed complete indifference. There was no apology, and the only offer was to move us to another room for an additional $500.00. I strongly advise anyone considering this resort to look elsewhere. The Krystal Cancun failed to provide even the most basic standards of cleanliness and comfort, and the constant disturbances made it a truly awful experience.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.