크리스탈 칸쿤

청결부분이 너무 안좋아요 티비아래 탁자에는 씹던 껌이 붙어있었고 드라이기에는 먼지가 가득해서 단한번도 사용하지 않았습니다 씻을때마다 물에서 이상한 냄새가 나고 박당 10만원이여도 아까울거같은데 30만원이라니 투어때문에 가성비 숙소로 찾은곳인데 숙박후 너무 실망했습니다 남편은 여기묶기 시작한날부터 아침에 가래가 낀다고 하더군요 물온도 조절하기도 어렵고 샤워하느라 오래틀어두면 뜨거운물 조절부가 뜨거워져서 샤워후 물끄기도 어렵습니다 보통은 온 첫날 와인이나 다과등을 준비해둘텐데 둘째날 들어오니 갑자기 와인과 마카롱이있는것도 의문이였습니다 둘째날 투어후 귀가하니 수건이없어서 요청하려고 컨시어지,하우스키퍼,로비 모든곳에 전화를 해도 연결이 되지않습니다 시간을 두고 다시 전화를 걸어도 받지 않더군요 결국 직접내려가서 수건요청했구요 조식에선 머리카락이 나오고 그냥 모든것이 엉망이고 기분이 나빴습니다

It was really clean and everyone was so helpful and nice really close for shopping I love it I highly recommend

Awesome stay only one night the hot water stopped working but fixed quickly and the elevator also stop working but fixed quickly

Loved the pool and staff!!!

I love the location of the property, it is close to Coco Bongo. Food was just mediocre in the resort. The beach front is nice, however, the breeze smells fishy. My room was decent and it was comfortable. I like the vibe in the hotel, it’s lively and fun. Overall, would pick this hotel esp. if I need to have my Coco Bongo experience!

Krystal Cancun Hotel had an Excellent, Safe location for my family Stay. All the Staff greeted us with Smiles and we're friendly. Breakfast was good and had plenty of variety. Only but is rooms need upgrade. Beds were little hard, pillows not comfortable, furniture old, AC was great. Restroom had only one slide door on top tub. Not safe, water came out of that slide door I asked for curtain instead they don't carry that. Water faucet was loose. We were family of 4 every day housekeeping would leave 3 towels. I had to request every single day. Noticed when we enjoyed pool they only also allowed only 3 towels per family so this verified to me it's only a 3 towel limit a day. Other than that housekeeping did good job cleaning room every day. Staff was open 24 hrs daily. Hotel staff through what I saw through my view at balcony always cleaning outside as inside. Hotel was a 3 Star for me. Little upgrades, Great Service Ammenities will upgrade to 5 Stars. Want to Thank Mario from Breakfast, Greeter Julio with cute little hat, I dont want to get name wrong I think Delia or Dania Front desk very Courteous, Elvia Housekeeping out of never leaving enough towels She did an Excellent Cleaning Service on our Stay from June 3-10. Thank you Krystal Cancun for your Hospitality.

Excellent service

No tengo mi factura aún y nadie lo soluciona ni ustedes ni el hotel Pls su ayuda

The hotel was amazing. The rooms were always cleaned. They always provide us with new towels and cleaned our room. they always opened the entrance door for us. Everyone was really friendly and helpful.

The videos you find on YouTube truly don’t reflect the reality of the condition and experiences. People make this hotel sound amazing. The hotel is old and staff does a good job keeping the entrance and lobby area clean. If you go during a low “tourist time” it’s not the best option. The hotel food is not very good or kid friendly.

Me gustó la ubicación

El único detalle es que la playa no se podía utilizar para ingresar al mar por la cantidad abundante de sargazo, lamentable el mantenimiento de las playas

The staff was amazing the food was amazing the location amazing I would definitely recommend this hotel to anyone visiting Cancun. The only negative thing I would add is that it’s really not all inclusive you have to pick that option so make sure you read the details because I didn’t know that and once I got there it wasn’t all inclusive I had to actually pay for the upgrade so read the fine print

Okay

Ohh nooo.. i was here 7 years ago . And i was shocked how run down the rooms have become. The front desk people were so rude . (Night shift ) The beach … you could not even swim because of the sea weed it was horrible. The only service / staff that was pleasant was the RESTURANT team . Food was good . But some of them weren’t available certain nights or there was an event taken place . Food was limited on the menu . The high priced food was not included in the all inclusive. Everything is done by 10:30 pm . Except for room service. Was it worth it . Sure of you eat 4x a day or more and drink alcohol at lease a fair share . Be aware of pushy sales people. They are only doing their job . But again you don’t want to be bothered by pushy sales talks . Bought tickets to go to COCO BONGO . On a Saturday . For 6 people . When we go to the location they could not find our reservation and said because we paid for a regular night price. So we had to pay more for the Saturday night price . Basically an upsell . I just hoped that the sales person a the hotel was more aware of the situation so we did not have to go through the hassle and ruined the buzz of the partying mood .

Everything!

The hotel room needed a few repairs and upkeeping, other than that, it was a good stay.

Every Staff is so helpful! They are all very nice and attentive. The view is amazing , had very good amenities. Will recommend and will be back.

Very nice!

Staff were very nice and helpful. The room and hotel were clean and comfortable. The food was very good including breakfast, lunch, and dinner. One of the nights they served and grilled food outside and it was really good!