プルマン・ビニャ・デル・マール・サン・マルティン

朝食の変更を受け付けに依頼したが、レストランと情報が共有されておらず、希望した朝食が届かなかった。

ホテルはビーチの真横で周辺にはレストランも多い。設備も新しくて綺麗で従業員の対応もよかった。 でも以下気になる点がいくつか。 1.プールは写真で見るよりかなり狭い。 2. ルームキーのカードがうまく機能せず、2回も交換してもらう必要があった。 3. 部屋のブラインドの隙間が広くて外から結構丸見えとなる。 4. 一番混む時間なのに朝食のスクランブルエッグやベーコンが冷め切っている。

部屋にポッドがないのは残念。 また、ベイサイドビューということだったが正面ではなく横向きなので、他の部屋や隣のビルから丸見えで眺めは悪い。

新しくてきれいなホテルでした

This is a gorgeous hotel although very overpriced for what you get. The breakfast was good but had to pay extra for it and wasn't worth it in my opinion. The rooftop is lovely but a huge building blocks the sunset, drinks are pricey and the pool is tiny.

Nao gostei da cordialidade dos funcionários

Hotel was in a great location with lots of places to eat nearby, beach right outside the door. They played a song in the elevator that made us all crazy because it was the same tune every time 😵‍💫

Excelente lugar, buena atención, instalaciones limpias y bien equipadas. El restaurante de muy buena calidad y atención

Personal muy amable y instalaciones buenas

Esta bien para un par de noches, el desayuno puede mejorar

Very small rooms

Es cómodo y tiene buen restaurante. Lo único malo es que a veces cuesta encontrar mesas limpias para el desayuno.

La habitacion faltaba shampoo y jabon en la ducha la repusieron al otro , no habia toallas de mamo y me entregaron la habitación a las 16:30 hrs y recepcionista me esta entragando una habitacion distinta a la qu reseve y se molesto cuando le hice saber

Great location and nice rooftop 💕

Superfint och bra läge

Very nice place. High standards .it was a great stayed.

average

People nice Room 85% clean

I booked a one-night stay at Palma Viña del Mar from February 14th to February 15th through Expedia and received a confirmation, so I assumed everything was set. I even messaged the hotel beforehand to confirm, but never received a reply. When my husband and I arrived for what was supposed to be a special day, we were told the hotel was overbooked and there was no room available for us. Although the front desk staff tried to help find alternative accommodations, we ended up wasting about two hours of our evening and were left stranded without a place to stay. We even asked if we could reschedule our stay for another day, but they told us they couldn’t accommodate that either. The hotel staff seemed unapologetic about the situation and largely blamed Expedia while we were there, rather than taking responsibility or offering any real solution. They did not offer any form of compensation or gesture of goodwill — not even something simple like dining or any complimentary service — which made the experience even more disappointing. What made the situation worse was that I only received a message from the hotel the following day at 3 p.m. informing me they were overbooked. I never received a call beforehand, and they claimed they had the wrong phone number on file, despite Expedia having my correct contact information. This entire experience was extremely frustrating, stressful, and unprofessional. Both Expedia and the hotel need to better manage their booking systems.

La limpieza, desayuno muy bueno y la atención muy cordial