Pullman Viña del Mar San Martín

Very small rooms

Es cómodo y tiene buen restaurante. Lo único malo es que a veces cuesta encontrar mesas limpias para el desayuno.

Great location and nice rooftop 💕

Very nice place. High standards .it was a great stayed.

average

People nice Room 85% clean

I booked a one-night stay at Palma Viña del Mar from February 14th to February 15th through Expedia and received a confirmation, so I assumed everything was set. I even messaged the hotel beforehand to confirm, but never received a reply. When my husband and I arrived for what was supposed to be a special day, we were told the hotel was overbooked and there was no room available for us. Although the front desk staff tried to help find alternative accommodations, we ended up wasting about two hours of our evening and were left stranded without a place to stay. We even asked if we could reschedule our stay for another day, but they told us they couldn’t accommodate that either. The hotel staff seemed unapologetic about the situation and largely blamed Expedia while we were there, rather than taking responsibility or offering any real solution. They did not offer any form of compensation or gesture of goodwill — not even something simple like dining or any complimentary service — which made the experience even more disappointing. What made the situation worse was that I only received a message from the hotel the following day at 3 p.m. informing me they were overbooked. I never received a call beforehand, and they claimed they had the wrong phone number on file, despite Expedia having my correct contact information. This entire experience was extremely frustrating, stressful, and unprofessional. Both Expedia and the hotel need to better manage their booking systems.

Yes all great

Front Desk staff was very friendly and helpful.

Room was very clean and had a good ocean view. Staff were very attentive.

Excellent

Great location, great room and outstanding service!

Staff and rooms and breakfast

Great room overlooking the beach, bathroom was spotless clean and spacious. Breakfast was lovely and had plenty of options. I didn't try the pool but it seemed nice too. A great place to stay.

Excellent. Lovely large king size overlooking the sea which was 100 metres away. Great breakfast. Attention to detail seen everywhere including valet parking. All with a smile

The room was ok. A little small..not filter the noise from outside.

Everything was good and clean. I will strike off a point mainly for slow service at bars and restaurants. Location is central but the city view room does get the traffic noise from outside

Very nice staff and clean rooms.

Clean, location, breakfast

Somewhat beach view, what I do not like is hotel showers with partial glass partitions as the water always goes over the shower area floor. Front desk was always wonderful