コットンズ ホテル & スパ

Clean, great pool

This is definitely not a 4 star Our room was shocking Will not return

Checked into a room which wasn’t ready. We walked in and it had not been cleaned. Was not advised about breakfast times, where restaurant was or how to access WiFi. Ordered breakfast in the room for 10.30 and went to reception to ask where it was at 10.55 and it had just left the kitchen.

Lovely staff - especially in the restaurant and the spa. Spacious comfortable room and the spa facilities were good. The hotel has a nice friendly feel about it and the food is excellent and value for money. Will stay again soon.

Our stay was good,but the cleanliness of the property was at best shabby. Our room was a good size but carpets and the bath were filthy. Tables in the restaraunt were not properly cleaned. Glasses were not cleaned properly,i sat at a newly set table where the glass i had still had lipstick on it. And i would like to thank housekeeping for coming in and half making the bed, stealing our original pillows and replacing them and not replenishing tea,coffe and biscuits. Only one towel for two people.My partner had been before and not encountered any of this. Up your game in the cleanliness department.

Great touch providing a kids pack , VIP dressing gown for the little one . Kids pack including drink,shower products , activity pack and snack were really great touches

Very clean, wonderful staff, good facilities. Would recommend

The venue is amazing and located in a beautiful area. The reception area and lobby are really nice areas and the bar and restaurant are lovely too. The food in the restaurant was fantastic a d the staff were brilliant everywhere. The spa facilities, pool, sauna, steam room and indoor and outdoor jacuzzis were fantastic. The room was incredible and really cool and refreshing on the hottest day of the year, it was awesome. I would go as far to say that this is the best hotel I have used in the North West of England. An absolutely amazing establishment and I will be making this my regular stop over when visiting the North West.

I booked a room with 2 single beds but got 1 double bed. The room was obviously not for us at it had rose petals on the bed with happy anniversary . The food was terrible I was served a raw burger when I pointed this out I was told that was how they cook their burgers !!!!!!!!!! I think the chef would not get a job in Burger king if that is how they cook burgers

Lovely hotel in a great location with a fantastic spa.

The staff was very kind and friendly. Very tasty breakfast, I very much enjoyed the variety and quality of the food. The bed was comfortable.

Lovely airy clean well-appointed room with a really comfortable bed. Food options were excellent. Staff were all helpful and friendly. Spa treatment with Candice was absolute bliss. Wonderful stay overall - would definitely stay again!!

The room was provided with complimentary biscuits and hot drinks that were really nice. The bed was very comfy and the pillows were soft too. We had a breakfast the next morning which was great. There was lots of options the hot food was heated well and the cold breakfast bits were all set up neatly.

A lovely hotel and spa, really superb staff. Lovely room, really clean and spacious. I would go back. However, the rooms are not soundproofed so lots of door slamming and other people’s tv sounds. The spa was fine one day but then rammed the next which was not massively relaxing! (But not sure you can do much about that). I come from london and was surprised that the drinks were more expensive here than at home!

Good size rooms. Friendly staff. Overall a good experience.

Stunning hotel, fantastic facilities. Friendly staff. Would not hesitate to book again.

A lovely place to stay, high quality rooms and one of the comfiest beds I’ve ever slept in

We had a very pleasant stay. The room is nice and clean and the beds were very comfortable.

Stayed a few times now, so evidently meets our needs. Love the breakfast. Love the pools, sauna, steam room. Love the bath, as nothing beats a bath after a 5 hour drive (the pool being closed late evening). Visitors wanting an extensive view of the Cheshire countryside may wish to make specific room enquiries or to look elsewhere: many rooms look-out onto a wall a couple of meters away.

Stayed here a couple of times and it’s always been a lovely stay. Good location for Chester zoo and Cheshire oaks.