코튼스 호텔 & 스파

The staff is kind, the water is clean, and convenient to use, and it is a little uncomfortable because it is far from the city

There were black spots on the bathroom ceiling!

Room too warm, breakfast poor value for money. Staff were friendly and helpful.

Becoming a little dayed

Great hotel- I was upgraded to a junior suite and it was superb.

Yes the staff were exceptional kind. The member of staff called Lottie (Charlotte) brought me a juice while I waited for other members of our party. She with her colleagues made a table for nine available, which was extremely helpful. I'm looking forward to staying again sometime.

Very slow service. Then gave me wrong key card and room it was in someone else name. When i went back to tell them the lady behind desk was rude

Great staff very helpful and seem happy in their jobs

The breakfast was very good although staff didn't clear plates very quickly - I had to ask at one point.

Very nice staff.

All good

The reception area and dinner area was very modern but the rooms were outdated and a let down. It’s rated a 4* however our room wasn’t the cleanest. There was dust in most places. My partner had to reach to the back of the tv to turn it on and his jumper was covered in clumps of dust. The mirror was dusty as well as the remote control, light switch’s and surfaces. The shower curtain had mould on. The rooms need a refurbish especially the bathroom.

Clean, great pool

This is definitely not a 4 star Our room was shocking Will not return

Checked into a room which wasn’t ready. We walked in and it had not been cleaned. Was not advised about breakfast times, where restaurant was or how to access WiFi. Ordered breakfast in the room for 10.30 and went to reception to ask where it was at 10.55 and it had just left the kitchen.

Lovely staff - especially in the restaurant and the spa. Spacious comfortable room and the spa facilities were good. The hotel has a nice friendly feel about it and the food is excellent and value for money. Will stay again soon.

Our stay was good,but the cleanliness of the property was at best shabby. Our room was a good size but carpets and the bath were filthy. Tables in the restaraunt were not properly cleaned. Glasses were not cleaned properly,i sat at a newly set table where the glass i had still had lipstick on it. And i would like to thank housekeeping for coming in and half making the bed, stealing our original pillows and replacing them and not replenishing tea,coffe and biscuits. Only one towel for two people.My partner had been before and not encountered any of this. Up your game in the cleanliness department.

Great touch providing a kids pack , VIP dressing gown for the little one . Kids pack including drink,shower products , activity pack and snack were really great touches

Very clean, wonderful staff, good facilities. Would recommend

The venue is amazing and located in a beautiful area. The reception area and lobby are really nice areas and the bar and restaurant are lovely too. The food in the restaurant was fantastic a d the staff were brilliant everywhere. The spa facilities, pool, sauna, steam room and indoor and outdoor jacuzzis were fantastic. The room was incredible and really cool and refreshing on the hottest day of the year, it was awesome. I would go as far to say that this is the best hotel I have used in the North West of England. An absolutely amazing establishment and I will be making this my regular stop over when visiting the North West.