코튼스 호텔 & 스파

The staff is kind, the water is clean, and convenient to use, and it is a little uncomfortable because it is far from the city

Rude staff, waiting 15 minutes to check in, told 'not my problem' by other non-reception staff

The room was large and clean. It did smell rather musty though. We’ve been to this hotel a few times and it’s not as good as it used to be. Probably much like some other hotels who have had to reduce standards, staff etc. Reception staff were very pleasant and efficient. Bar staff were the same. Service at dinner in the restaurant wasn’t quite as good.

God check in and friendly staff

Very nice hotel always try to stay there when I’m in Cheshire.

This is an informative review for future guests. The staff were welcoming, friendly, and provided excellent service throughout our stay. From the outside, the building is beautiful and has plenty of character. We had originally booked a standard room but were upgraded to a Signature Room. While the upgrade was appreciated, the room itself was very dated and did not meet our expectations for the price paid. The shower over the bath leaked continuously into the tub throughout the night, the cold water indicator on the sink tap was missing and the fitting appeared rusty, the bedside lamp switch was broken, and the table in the bedroom was not clean. On a positive note, the bed was very clean and comfortable, and the towels were fresh and spotless. As we were only staying for one night, we didn’t feel it was worth raising these issues during our stay. Breakfast offered a sufficient selection, but the dining area was very chaotic. Most tables were covered with used plates and leftover food, making it difficult to tell which tables were available. We eventually approached a member of the breakfast staff, who was friendly and promptly cleared and sanitised a table for us. Overall, while the staff and service were excellent, the condition of the room and the breakfast experience were disappointing. Unfortunately, based on the accommodation and value for money, it is not somewhere we would choose to stay again.

The hotel itself was looking quite tired in places. The room was comfortable and we had a good nights sleep. Hotel was advertised as having a swimming pool but when we arrived we discovered pool use wasn’t included (and there was an additional fee to use it). So be mindful when booking - don’t assume it’s included in the cost. Cleanliness was average but the water jug had lip marks around it and hair in the bathroom. The staff were friendly and helpful.

Excellent rooms Excellent food Excellent staff

Stayed here for 3 nights, no house cleaning, no fresh linen, no fresh towels, hotel does not accept cash, bar closed quite early, very over priced for food, beer, tea or coffee, I was charged £26.60 for 2 very small brioche rolls with rasher and egg and 2 small cappuccinos. Would not recommend and won’t stay again 😡

Lovely hotel for a break

The room was spotless and really comfortable. I will definitely stay again. The staff were very friendly and helpful

Enjoyed a lovely stay, room was perfect we were upgraded. Breakfast was decent. Overall a pleasant stay and we would happily stay again.

Every thing was wonderful from signing in to signing out well done.

Lovely hotel

Super nice spa and pool. Friendly staff. Would stay again.

Really nice stay here. Clean and spacious rooms. Very good amenities but the thing that really made the stay was how lovely all the staff were. We would definitely stay here again!

The Staff were lovely. We were upgraded which was nice. We didn't use the facilities due to lack of time but it looked good. The rooms were a little dated and needed some TLC. The shower was very good. It is a drive or taxi ride into town as the pavements are not suitable for walking. The Breakfast provided choice and it was good. Again the staff were excellent which made it taste better.

This is a nice hotel with friendly and welcoming staff, and the spa and pool facilities are both very good. The hotel has a relaxed atmosphere, the food was enjoyable. The communal areas are well presented, and overall it is a comfortable place to stay. However, on this visit my room was not as nice as on previous stays, and the bathroom was looking a little tired in places. I also noticed a sweet wrapper on the floor at the bottom of the stairs on my first day, which was still there when I left two days later. Overall, still a pleasant stay and I would return, but attention to housekeeping and maintenance could be improved.

Lovely room with much needed aircon

No breakfast or spa as these were extra on a considerably high price just for a one night stay