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The pool water was a bit salty and not clean.

Breakfast was really good. The swimming pool was a nice extra. Hotel is located in a convenient setting not far from the centre.

Very happy to receive a room upgrade. First time in 40 years of hotel stays. As usual the staff are helpful, polite and friendly. The room was well presented and clean. The chocolates were enjoyed by both of us, thank you. Only small issue is the WiFi was very poor. We're booked in again later this year

Very modern shower and bedroom all looks quite new. Great breakfast options

Staff were very friendly and helpful. Room was spotless and very comfortable

Equipe simpática. Ambiente favorável para viagem em família. Tenho um filho de 2 anos e foi ótimo para ele. Gostei bastante das opções de café da manhã, com frutas frescas iogurte e sucos.

yes

Good room, nice bar area. Unfortunately we had to leav

Great breakfast selection

Nice reception, friendly staff, nice room However, shower wasn't draining quick enough and wasnt able to cool the water enough Parking cost was extortionate Sofa for my son wasn't very comfortable, could have done with a mattress topper

St

Had issues with the room not being clean- sweets on bedside table, bathroom & sofa bed caked in dust/grime & clearly never been cleaned. Had to ask 3 times at reception before the room was properly clean & ended up discussing with a second manager on checkout as the one discussed with initially offered part refund as she was unable to move us to a different room then never got back to me. The manager (Peter Steadman) who eventually sorted things out for me was excellent and took my complaint seriously. Shame it needed to come to this though. Other than that the hotel was great - comfy bed, shower and bath in bathroom, nice breakfast, pool

The room was tidy and comfortable. The shower amazing and the staff very helpful and friendly.

Lovely hotel, 10min walk from centre of York. The staff is lovely, nice and clean room.

Clean room, helpful staff, comfy beds

Lovely hotel, had everything we needed.

The room was very clean.

The staff were lovely and made my friends birthday special

Staff were lovely but the room itself (229) wasn't too good. The bed was rock hard, the mirror was all stained, the toilet roll holder was hanging off the wall, one towel had suspicious marks on it and the toilet roll was so cheap and dirty all on the side. Not what you'd really expect from a Novotel.

Outside frontage poorly maintained, dies not give good first impression. Reception staff not the friendliest, more checking everything is paid, car park etc., pushing breakfast at £15 each, last time it was awful, no thank you! Not welcoming, suited a purpose for us as visiting concert close by at Barbican. Done it twice now, won't stay again, kids and dogs everywhere too! 30 mins allocated slot in pool area, struggle to spend more than 10 mins as small and only a sauna as well as pool. Key card doesnt work on door, Receptionist has to check you're booked in before allowing you in! Room adequate 330, but worlds smallest toilet room and sewage smell from sink (read that too on previous reviews) obviously nothing done about it. Stains on carpet, bleach? Poor for a Novotel, expect better.