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The pool water was a bit salty and not clean.

There was a funny smell coming from the sink in the bathroom smelt like the sewage which was disappointing

The room was in great condition The staff was very friendly!

Room very nice, the location is great for York centre. The bonus is the car park owned by the hotel plenty of space.

Clean and spacious room with excellent service and breakfast

I've stayed at the York Novotel several times over the past few years. On the whole the hotel would rate excellent. The only reason i rate it down is the rock hard bed, but that is my preference. We had a meal in the hotel one night of the stay, the menu is somewhat limited but the food and service were excellent. The bed doesn't stop me returning. The hotel is very well situated for the cty centre.

Good staff, nice restraint/bar, very nice room

Room clean and all staff very friendly

We loved our stay here! Everywhere was spotless, the room was cozy and the bed comfortable. I loved the pool, and was pleased there was a sauna in the room and that the pool had an in-built jacuzzi. Reception was nice and there were lots of local goodies on sale for a reasonable price. All the staff we encountered were really pleasant, friendly and helpful. There was a good range of decent meals in the bar lounge, the pizzas were exceptional! I was somewhat disappointed with breakfast, the hot food was overdone and tough. The fried eggs were solid, and the scrambled weren't very nice. However, there were plenty of other foods to choose from. The bread for the toast was lovely. We will most definitely go there again, we fully recommend it!

Really nice stay, we booked 2 rooms and they were adjoining which was good, hotel lobby and bar are very nice spaces to be and the breakfast whilst a little expensive was excellent with loads of choice and good quality food, would definitely stay here again.

Clean room, courteous staff. Nice pool and sauna. Restaurant and buffet breakfast really good.

Very helpful receptionist at check in

The staff were lovely, the breakfast was great and the swimming pool excellent.

Carl from the restaurant what a lovely man We eat in the restaurant on our finally night stay the food was delicious but Carl made the experience all the more enjoyable

The room was very clean and well presented. As before the staff are polite, helpful and friendly. More importantly the bed is sooooo comfortable. A great night's sleep. Booked and back in a few months time

Lovely hotel. Great staff. Short walk to center of York. Spotless, tidy rooms. I will definitely recommend to friends and visit again soon.

Modern comfortable hotel with good breakfast. The staff were nice and friendly and bedroom was good.

All great apart from the accessible room which wasnt needed or requested. The staff were great.

Clean room and excellent shower

Lovely staff Added extra touch for wife’s 30th