โรงแรมโนโวเทล ยอร์ค เซ็นเตอร์

From a big beautiful clean room to the wonderful staff and the fantastic food in the restaurant, made our stay so enjoyable m, will definitely be back

We thought the hotel was great. Where the Novotel hotel is, everything you want and need is within walking distance. Again great place.

Perfect hotel! Highly recommend

Room was modern and clean. Food was delicious but bar a bit expensive.

On check in there were 3 staff on the check in desk one was helping another customer one was playing on their phone and one was chatting. This ment checkin took longer than I could have. We confirmed that we had booked a twin room but when we got to the room it was a double (they corrected this via housekeeping). There was a toilet roll under the bed. And the booking for the swimming pool seemed strange as there were at time alot more people than there was supposed to be in it. The room was comfy and the brekfast was good. The staff were variable.

The hotel is in a great spot near the river ouse and is an easy and quick walk in to town.

Easy walk into centre 10 mins max, room spacious with great facilities

Staff is well meaning / friendly, perhaps we were there on the wrong day but felt like everyone needed significant training. Rooms are pretty basic but clean

Great location and dog friendly!

Took our 10 year old granddaughter for her last visit before schools opened back .our room was large with a double sofa bed for her . The bar area was very nice. Breakfast was what we would expect and the food was nice and warm . It was raining on the Saturday night so we opted to stay in the hotel for our evening meal but have to say we were quite disappointed with the quality of the food. All the staff were really friendly and we would definitely stay again.

Had a good stay staff were friendly and pleasant food was good the only down side was that in the room everything was clean and comfortable except the bathroom which really needed sorted there was paint splashed on the door and skirting.

The lobby of the hotel was great, everything is on one floor so handy if you're disabled. None of those tiny flights of stairs. Swimming pool was fantastic. There's a great kids play room in the lobby which is handy if you want a drink and the kids to entertain themselves. The room was modern and comfortable. My only complaint is that in terms of window the whole room just had one tiny window but a pretty minor complaint. The bathroom was clean and comfortable with good hot water pressure. I would definitely come back.

Great location for a short visit to York the staff were friendly and efficent

Confortable stay in a room set up with a pop up bed for my teenage daughter. Only recommendation is the room could do with a deep clean. Nice walk along the river to town. Parking on site is convenient and is open air (didn’t have to worry about having our van in the centre of town!). Would stay again.

Not a good stay, rooms was worn out with stains in the carpet, dust collection and a leaky air conditioning unit.

Good city centre hotel - rooms are comfortable and the bar area is trendy. Avoid Race weekends!

Very corporate; pool/sauna was good. Breakfast was poor and very expensive; staff were polite/helpful. Flaking paint on the ceiling of the breakfast area was disconcerting. Extortionate parking charge. Quite under-impressed given the £220 per night we paid for a very plain double room.

Overall, a lovely stay. Two quibbles: 1. Having to pay for parking at £17 per night when you're already paying £200+ for a room 2. The shape of the sinks in the room don't lend themselves to anything in them going down the plug hole e.g. spit, toothpaste and shaving detritus.

Was very nice for me and my partners 3 night stay, we especially loved breakfast

Oh dear, what is going on here Novotel? You used to be a trusted high quality chain but I am not sure anymore. The grounds of the hotel and the lobby is modern, stylish and well looked after. The staff was courteous and lovely... BUT that's all the positives I can say. The breakfast is well packaged but mediocre to a 4 star hotel. The room we stayed in was awful. Dirt and dust rolled off the wall. The carpet was soiled all over. The bathroom was disfunctional smelly and flooded all the time. The bed was like a rock and the bedding old. The communal areas are dingy and dirty. This is a property which hasn't been looked after a long time. Please do better Novotel. Please do justice to the wonderful York and your dedicated staff members.