ザ ミルナー ヨーク

素晴らしいホテルでしたが部屋が雨漏りした。歴史ある建物なので仕方ないが、普段からメンテナンスしていただけたら嬉しい。

大変伝統のあるホテルで部屋も広め、朝食なども充実している。ただ、やはり設備は古くなっていることは確か。ただし、とても清潔にされています。

お部屋もスタッフも立地も素晴らしく大満足です

歯ブラシが部屋になく、頼んでも持ってきてくれなかった。部屋もそこまで清潔とはいえない。ホテル内にショップもなく、あまり楽しめなかった。

Really nice hotel . Great staff and room was lovely

Sadly phoned ahead for at sbeetand blanket on bed not a duvet m That didnt happen. Also breakfast cleared on the dot of 10. Surely if you offer breakfasts up to10 there should be some

Room was a perfect temperature, nice towels and bedding. The tv was well positioned and the water was hot at all times Breakfast was good but some foods could have been a little warmer but that’s often the challenge for buffet service. The range and availability was great though. The lounge and bar are was very well run by professional and friendly staff who definitely know how to deliver great customer service. Drinks and food were all up to the required standard. The reception team were also very helpful and friendly providing good information and a smooth experience

Small rooms, difficult to control the temperature and generally felt outdated apart from the bathroom

We were disappointed with the standard of the rooms at the Milner which are not adequate for the high price they charge. We'd booked a two night stay for £365 which is a lot of money for us. We had to change rooms twice over the course of a 2 night stay which felt awkward and disruptive. The first room we were given was dark, overlooked a road and didn't have basic facilities like chairs/adequate tea facilities (they were in a cupboard with no logical place to set up the kettle) the room also smelled overwhelmingly of mildew so we asked for it to be looked into. The staff were great and said that maintenance needed to deal with it so they would move us to an alternative room. However the room they moved us to was an accessible room which we specifically did not want - they said they had nothing else available that night but would move us again the next day. The room was not functional for us due to it's accessible features - the sink was too low down and narrow, the shower was awkward to use with the accessibility features and meant we couldn't go back in after using the shower because the floor was completely wet. There was also no bedside table on one side and instead the side of the bed was right up against a cupboard. Also a substantial gap under the door which did compromised privacy. Again the tea facilities and seats were lacking. On the final day we were moved to a room upstairs which was marginally better although the decor was stained and dated.

Excellent hotel. Room was fine, didn’t put 5 star because there was a loud electric buzzing sound going all night in the room but good stay other than that

Clean and comfortable room,ha everything we needed ,it was alsowarm despite the cold weather outside ..

A really disappointing stay. Ben and his reception team pulled back brownie points.

Hotel was wonderful, very well set out junior suite with a great aspect towards York cathedral.

A firm favourite of ours great location lovely hotel and grounds and the friendliest staff cannot fault it

The breakfast was poor,first morning no porridge which is inexcusable as its a dry product with good bbdate,the staff service was very good vut they never smiled or showed warmth.the English breakfast was very poor,bacon tough eggs hard and sausage hard and overdone. Room was very clean,but not given introduction to facilities hence never found safe or fridge until we were leaving.And they would have been very useful for our stay.Had a dog barking in the next bedroom during the night,which is not good.Was not asked once how we were or if we enjoyed our stay,as if it was unnecessary. Staff in peaches bar very helpful. Reception 50/50 sometimes very helpful other times not at all.pity.very hectic with all the road repairs around the hotel,not made aware of.The breakfast was certainly not worth the money.

Fantastic hotel, lovely welcoming, helpful staff, our suite was amazing and food was furst class. Great location, especially if travelling by train, and the Thors tipi on the grounds was amazing, very christmasy, we chilled in front of the fire for hours. Will book again on our next visit to York.

Check in staff were lovely. Room door didn't open or close easily, room smelt damp & stains on chair, carpets & cushions, could feel springs in bed, not enough pillows & no extra in room. Average room for superior price ....disappointing based on previous stay. Housekeeping let themselves in whilst I was having breakfast despite do not disturb sign on door & pre check out time & lights etc stopped working. Reported to reception but not much response. Such a shame ...I loved this place last stay

Room was so hot when we walked in. We couldn’t stop sweating as the AC was so slow to work. Latch on door falling off. Marks on the walls and skirting boards everywhere. Toilet positioned so you cannot fit comfortably. Staff have been great but considering the recent renovation we expected better. It’s been a let down really. WiFi was terrible in the room

Amazing staff amazing room amazing stay

The room was clean although there were parts of the room that looked like they needed extra care there was some mold along the shower door the toilet paper was very thin compared to downstairs in the lobby area our room was smaller than the pictures we was woken up to dogs early hours of the morning for over an hour straight we was aware of the dog friendly hotel but it isnt what you want on your time away from the stressful work life the food we tried there was nice