페어몬트 샤토 로리에

깨끗하고 잘 정돈된 시설에 친절한 직원 덕분에 좋은 경험하고 갑니다

깨끗하고 친절한 직원들 덕분애 편안한 휴식이 되었습니다.

A quite uncomfortable, a quite noise room and midnight can't sleep at all because of beside room talks, very clearly listen the conversation. No secret as voice. Old facilities so not clean, even no fill up soap and comolementary water, terrible service. Not recommended as accomodation on Ottawa.

The hotel is beautiful and cool, but the air conditioner is loud.

컵이 좀 지저분해서 다시 닦아 썼던 것 빼곤 룸 컨디션이 매우 좋았어요. 특히 수영장은 수심이 깊어서 아이와 남편이 매우 즐겁게 놀았습니다.

첫날 데모를 해서 차가 많이 막혀서 주차 하기까지 많이 어려움이 있었습니다. 워낙에 중심지에 있는지 호텔이니까지 그렇지만 일단 발렛 파킹만 해놓으면 체크 아웃 할때 까지 모든 곳을 걸어다니며 볼수 있을 정도로 가까이 위치해 있습니다. 그점이 매우 좋았습니다. 그리고 이호텔은 매우 고풍스럽고 아름답습니다. 외관이나 내실이나 모든것이 아름다웠습니다. 제가 별하나클 뺀것은 방의 위치와 스낵바에 있었던 쵸코렛의 상태. 때문입니다. 저희 방의 전망은 전혀 없었고 슨ㅐㄱ바의 쵸코렛은 모두 녹고 부서져 있었습니다. 그것은 비싼 돈을 지불 했는데도 말이죠 그래서 별하나를 뺐습니다.

아주 좋아요

La chambre est petite. Propreté pas parfaite. Personnel courtois et professionnel. La piscine est superbe.

Beautiful hotel with great service

The hotel building is stunning . Staff are absolutely wonderful but manager was difficult to deal with. Perfect walkable location. Room amenities were ok not but not as nice as Fairmont Banff. The gold room curtains were not aesthetically pleasing. Standard rooms were on par with Gold. Very slow and ultimately faulty check-in due to broken IT system. I had booked for 5 nights in a standard room through Expedia. During checks in , I asked if a gold room was available for a paid upgrade. I was told a gold room was available for 3 nights only but they had some IT issues after a long wait they said it was available for all 5 nights and asked me to go to Gold desk to check in - which I did. However , on the 3rd day I had many calls when I was in a conference asking why I had not checked out and ultimately that they had sent a staff to pack my belongings and keep them at the concierge which was quite shocking . I had to go back to original room to make sure nothing had been left behind and go through my staff to make sure nothing was lost . I had planned to do some site seeing which I had to cancel due to this matter. I found dealing with David difficult as he kept asking the name and appearance of staff who did the check-in. All other staff were absolutely wonderful. I personally believe the issue arose from their broken IT system rather than staff.

the staff were great, the location terrific, the bar very cool. Little disappointed in breakfast, not the service though just the meal.

Check-in

The hotel was very cold

Beautiful ambiance, helpful staff.

Excellent

We enjoyed our stay. Staff were all friendly and helpful. I was celebrating my birthday while there and mentioned this to the Concierge in passing. Was pleasantly surprised that complimentary treats were sent up to our room on both days of our stay. The only negative experience was that checkin was a bit slow.

Clean room, only one chair though and the bathroom was small.

Room was spacious with our two young kids! Restaurant service was amazing! Both breakfast and dinner!

everything was good except food

Nice room, very clean. Great staff.