피나클 호텔 하버프런트

Horrifying experience and bad customer service. We paid USD700 each night for a room including 2 breakfast coupons. So, we brought 2 breakfast coupons to breakfast. We gave the host 2 coupons and we were seated after 15minutes. Then, waiter came and asked for the breakfast coupons. So, we told him that we gave the host coupons. Then, the host came and said that she saw two coupons that we were giving her but she did not take the coupons. Then, the host called the manager and we explained the situation. The manager said it is okay to eat. Then, we came to the table and the waiter did not bring milk and coffee for 10 minutes. He was still thinking we were deceiving them. We were treated as thieves. I have been to over 100 hotels and Pinnacle Habor Front was the first hotel that ruined my breakfast by treating us as thieves. Door to bathroom did not close because it was wooden sliding door that its component does not work. Room that store house keeping products was place right in front of our room. And genitors were waking us up ab 6:30am by talking and laughing loudly in front of the room. Heavy noise went on for 30 minutes from 6:30am to 7am. And 8am to 9am. And whenever we were heading outside of our room, we need to walk sideways to avoid carts that were blocking the hallways. It is not worth the money. Maybe it is discriminating service that hotel provides to certain race. Either way, I would never visit this place in my life.

very close to down town and habour

위치도 좋고 주변경관도 좋아요. 캐나다 플레이스 산책 가보세요

좋아요!

Very old. Too old. Like a motel

이게 4성급 호텔이라니 믿을수없다. 전자레인지 사용하고 싶다 하니 그런 서비스는 하지 않으니 레스토랑과 직접 연락하라고 전화를 돌려버림. 방음이 전혀 안되고 조용한 방을 달랬더니 엘레베이터바로 앞방을 주고, 첫날은 청소후 문이 열려있었고 생수도 깜빡했으며 프론트 직원은 업셀링얘기만 함. 청소도 요구 해야만 해줌. 위치빼고 가성비 최악인 호텔

Everything was good except the noise of sea planes.

평생 가 본 호텔 중에 가장 최악였습니다. 커넥티드룸을 처음에 줬는데 옆방 문이 열리고 그 방에 모르는 사람들이 있어서 너무 놀라 얼른 문을 닫고 프런트에 가서 방을 바꿔 달라고 했습니다. 다시 배정 받은 방은 화장실 문도 고장니서 제대로 닫히지도 않았고 손잡이도 부사져 있었습니다. 다시는 이용하고 싶지 않습니다.

Clean rooms, easy to walk to the waterfront and Stanley Park.

The staff was friendly and helpful.

Very well treated at our arrival

ok

Le service au restaurant était très moyen

Beautiful view…. Upgraded to harbor view which was great …. Great location could walk to dinner

Staff was as accommodating as they could.

Great location

Very clean, close to many shops, restaurants and coffee shops, coal harbour beautiful area! Carpets are outdated not attractive, sink wasn't draining properly plus no fan in the bathroom, very steamed up, the customer service lady gave me a 15 voucher for lunch and stated they will be working on these items listed. Over all clean and nice customer service, l will be back but needs some work!

Hotel doesn’t have 24 hr fitness. That’s a standard at this point for all places.

Clean and had a nice smell throughout the public areas. Staff were neat and friendly. Location is awesome and our room had a great view to the harbour on the 16th floor. Will sure come back and stay here.

Loved the upgrade with a gorgeous view of the harbour, and the gifted water bottles and treats along with coupons for the on-site restaurant, which was great.