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Basic but did the job

Excellent Reception Staff, very kindly allocated me a room on the first floor as requested. It was adequately appointed and very quiet but no outlook. The decorating looked as if it had been done by an amateur!! However, bearing in mind the money I spent it was perfectly suitable for a two night stay. The Shower produced plenty of of hot water over the Bath, but there was no grab rail/ handle to hold onto whilst taking a shower. The Hallways, and Corridors and Staircase most definitely need re- carpeting, very threadbare in places. This Victorian Hotel has been very grand in its heyday, but now is I am afraid faded grandeur, and needs a great deal of money spent to improve it. The bonus is the price in a very expensive Royal Town and the very helpful and delightful Staff who work there. Its position right opposite Windsor Castle and next door to Windsor and Ascot Railway Station with trains to Slough every 20 minutes makes it most beneficial for a short stay, all next door is The Ivy Restaurant, probably the best eatery for Breakfast, Lunch or Dinner in Windsor.

Location to the Castle excellent. Looked lovely from outside. Very noisy at night from revellers from the local pubs and as no air conditioning we had to have the windows open. Hardly slept because of outside noise. Room was very basic - double bed small. Bedroom and Bathroom needed updating. Bedding and towels clean though. No breakfast available. Would not stay again.

Location is what makes this hotel stand out, being right outside the castle. Rooms are definitely older style, not updated much, but comfortable enough.

What l liked was the location, the Castle was just across the road, close to shops and friendly atmosphere. I wasn’t given any breakfast, l asked at reception and was told to go to the Ivy next door. There was no bottled water to drink available. Would l choose this hotel again, sorry guys it’s a definite No as l didn’t get my money’s worth.

The hotel was lovely and clean, The 1 staff member I encountered was very helpful. My main issue with this hotel was 2 single beds pushed together to make a double. Was uncomfortable! Although the room was nice and clean it looked like it had been decorated by toddlers. Absolute bodge job of the paint work.

Excellent location, across the street from Windsor Castle, many restaurants and shops. Hotel very outdated.

Very disappointed to be visiting this hotel on this occasion. I stayed here about 8 years ago and it was a delightful stay; it looked grand and beautiful, but clearly there has been a change of ownership. The hotel looks very dated and unkempt and needs some tender loving care. Our room was clean to a degree, but unfortunately the bedside tables had dirty ring marks, the sash windows had rotten frames and paint flaking off, the glass windows were dirty, and there were no safety locks, so you could open them fully, and being on the third floor it is a good job we didn’t have any children with us because they could have climbed out and fallen fifty feet to their death. The double bed was actually two single beds pushed together and was very uncomfortable to sleep on. The bathroom was functional but needs upgrading desperately as it had rusted shower and bath taps and the walls were patched up with paint, and the sash window would not open. The long mirror on the wall had not been rehung because it clearly had come off the wall at some point. There were only two tea bags provided to use and a small amount of coffee and cheap milk. The quality of the bath/shower and soap provided were not good. The two members of staff that I met were very pleasant, but that is the only positive from our visit. For the money I paid for a one-night stay, it was not worth the money unfortunately and I will not use this hotel again.

Hotel was tired, dated and needed a definite facelift! Our room overlooked the back of restaurants and the wind was literally howling through our room! The shower was very lacklustre with no real power. Our room also on the slope! On the plus side the staff were lovely, very accommodating and helpful. They were a credit to the hotel. Would I stay here again? Sadly no.

Nice stay

Great location , easy check in

Let me start off with the the good things Location: Fantastic Staff: very helpful and friendly Room: Horrendous Really dated and needs updating. The shower leaked onto th4 floor due to the bottom of the bath/shower window having some trim missing. Slippy in bath as nothing to prevent from sliding and nothing to help you climb out as its quite a step. The mattress was soo old we could feel every spring. Without doubt the worst mattress I've ever had in a hotel. The right hand side our our bed had a big rip in it which was nearly 1/2 meter long. The iron even in a. Cool setting burnt my shirt and when I looked at the bottom of the iron I could see why. It was black and something had been burnt on to it. That's a £60 shirt ruined I did read the reviews before I booked and thought I'd take a chance. So it's my fault, however I will never book this hotel again. YOU HAVE BEEN WARNED, STAY AWAY!!

It is a beautiful old building in an incredible location right over the road from the castle, the staff were wonderful; helpful, polite and professional, I had a standard room which was actually huge! The bed was very comfortable and clean, it is a very short walk away from loads of lovely cafes and is next door to the Ivy. I would absolutely stay here again

This hotel can’t be beat for location - right across from the castle. In all the action but still quiet. The price was a pleasant surprise as well. The staff was helpful, storing luggage, an extra teabag, etc. I would definitely stay there again.

The location and the staff were amazing. Property is a little dated and would benefit from a refresh in terms of decor and furniture etc.

Characterful, comfortable and well equipped rooms. Dated, but that is very much part of the charm. Incredible location, ample parking nearby (chargeable, but that is very much to be expected in central Windsor). Welcoming and accommodating staff. Great value.

Great price. Great location.

Clean room. Well positioned. Needs a lot of updating very tired. Very noisy we raced the castle on the roadside. Don’t expect good nights sleep

I liked the hotel; however, it doesn't include breakfast, so there's a regular coffee shop in the room. Nevertheless, there are restaurants and cafes near the hotel, which was also good and didn't pose a problem. We loved the experience of staying at the hotel opposite Windsor Castle.

Central to Windsor and overlooks the castle, excellent location