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Elevator out of order and the place needs a renovation. The staff is helpful and the location perfect, though.

The bed was terrible and the spring was almost out and had big dip in it too stains on all the lampshade and curtains and marks on the wall and ceilings

Happy with my stay, good location and value.

The room was excellent and affordable. Enjoyed my stay there.

L’équipe étais super !

Room neglected duvets need renewing as very old and no warmth to them at all

Noise outside. They were removing glass bottles late at night and started moving the bins and talking loudly amongst themselves at 05:00 AM! Room was very comfortable but the noise really impacted my sleep.

Fantastic location and view but hotel needs millions spending on it

Lovely room and amazing location. Just wish there was a telephone number so I could contact the hotel prior to our visit

Hotel quite run down, plug in heaters in the room as no heating, bathroom large but very very cold. Shower was also freezing will not be re visiting

Lovely room comfy bed. Staff was nice.

This hotel has the location to be outstanding, but is sadly in dire need of major renovation. Threadbare carpets on the stairs, very dated fixtures and fittings, curtains ripped - it was a huge disappointment, because the view of the Castle and location is perfect. Having said that the hotel was very clean, good quality towels … please please renovate and it will be perfect!!

The room was meant to be over lookingvthe castle not looking out of a filthy window to the back

Great view from room but room required update poor bathroom and needs painting , staff were all great

Staff was very helpful but the hotel needs an upgrade.

The heating in the room was broken, apparently someone was meant to look at it but they didn't. We ended up wih 2 heaters on wheels to keep the room warm. The wall lights in the bathroom didn't turn on. The shower water was cold, just about warm enough to have a quick wash but I couldnhavr washed my hair. The room itself was very large which was great but and good view of the castle but needed some serious updating. I believet they are trading on the fact they are near to the castle. Can't get through to anyone there via phone. No milk or tea bags in the room so had to ask reception onboth days.

Room was in desperate need of renovating, windows wobbling loudly all night from the wind, tap in bath is in an awkward place, bath plug broken and looks like someone had siliconed fittings and skirting with a spoon. Very disappointed. Would not stay here again

Bit dated but fair price.

The room was ok a nice, but this morning there was no hot water in my sink taps nor my shower which is annoying as i was goin to a wedding! I told the nice lady at reception but there was no other rooms available to have a shower in as it was fully booked! This is not good enough im sorry but i think i should be entitled to a free stay thanks

The hotel was ok as long as you don’t spend too much time in it. It is in a great location across from Windsor castle and my expectations were high. As soon as I walked into the poor reception area my expectations diminished. The room was large but cold, the shower had one temperature, luke warm. The whole hotel was tired and in need of some TLC. We had 3 coffee sachets in the room, no teabags, no decaf coffee. The tv only showed BBC channels.