Arena Hotel

I don't know why this hotel gets so many bad reviews. It's not the Hilton, but it definitely lives up to it's rating. Subject to rates, I will definitely stay again.

Staff The receptionist was extremely rude.

We could tell they had lots going on but they still made our stay as comfortable as possible and gave us directions to the closest shops. Rooms were comfortable and good size! Would recommend for sure.

No hands soap, no towels ,everything else was good

yes

No one cleans the room, very dirty. Will never recommend to anyone nor go back to this hotel

Everything was 5 star

I have stayed at the hotel before with the previous owners this stay. Disappointing. Called me in them and left a message to say would cancel booking if I didn’t pay in an hour. I always paid at the hotel - I’ll also note people were paying at the hotel when I got there. Then tried to say couldn’t find my booking on arrival. This kept going until I said I paid this am and have booking proof. they tried to say it was under another name but I saw on paperwork it had my name. But I also noticed they were trying to charge people $300 a night. I paid just over $100 I had booked months ago. I now believe they worked out Metallica was on and trying to get more money and tried to fake I had no booking so I would have to book at a cheaper rate. None of it made sense. No extra blankets or pillows in room anymore, no hair dryer just bare minimal. The location has always been convenient but I don’t like the new owners.

Room was clean, staff more than accommodating

Good location - close to Olympic park - staff were friendly & helpfu - would stay there again

Fridge wasnt working

very poorly maintained building, bathrooms very run down, floors very sticky like not mopped, beds not changed as there were multiple hairs under the covers

Property not cleaned upon arrival. Power got shut off.

The location is great, so you can park the car and use public transport to city

Surprisingly, this hotel is a lot different to how it appears from outside. Once entering, you notice that it is a heavy, well built construct, with secure preferred upgrades. I would expect to pay a lot more staying at such a premises. The $200 bond is a bit inconvenient though, and takes a while to return.

I know that we should not expect much for the cost, it is a budget hotel but I think it could have been cleaner. My hubby and I traveled up from Melbourne for the weekend. We chose this hotel for its location for where we had to be. The first thing we noticed was the dust on the floor when we walked in, plus the slightly musty smell. The dust on the front of the aircon didn't thrill me either. When putting our food into the fridge I was a bit concerned that the shelves had not been attended too for a while as there were spill marks on both shelves. I would also like to point out that it may be a good thing for house-keeping to do and check kettles when turning the rooms over, as the one in our room had water in it and it was a bit old smelling. The bed was ok, tho only 2 flat pillows was not helpful, thankfully I had my own so my hubby could have both on the bed. The bathroom was clean enough, just annoying that the water flows all over the floor so you have to make sure you have nothing down. Other things that house-keeping really need to be more attentive to is wiping down remotes, nothing worse than touching sticky remotes! The other "ick" was the hair on the bedside table that did not belong to either of us, bit yuck but thats why I carry wipes with me. Long and short, this is a good thing for short overnight, maybe 2, stays. Be mindful it is on the highway so you will hear the traffic all night, thin walls too. It served us for what we needed at the time.

There was some bad smell from its toilet when I moved in, coming out the pipe. After flushing it with water and leaving the ventilation on, it started to disapear and completely gone in the next morning. Cleaners should check every room every morning!

I had my registered assistance dog with my. I feel the room i was given felt like the worst room they had.

The check in was easy and was made to feel welcome, however, there was a door handle missing from the bathroom door and tea stains on the wall. Not the greatest place we’ve stayed in.

Friendly and helpful staff. Room clean, comfortable and met all needs. It was Quiet despite located on a busy road. Many great places close by to eat for breakfast after I checked out. I went to a show at the nearby Qudos Bank Arena which was a ten minute taxi ride to and from. I would stay there next time I go to another event. Thanks Bim for your service.