Mantra 100 Exhibition Melbourne

Simple, easy - room was v good, and quiet.

We requested a portacot and high chair only to find out none were available when we arrived. With no apology we were offered a sofa bed which our 18 month old couldn't sleep on safely. We ended up having to rearrange the bedroom so she could sleep on a mattress on the floor. The Mantra was not accommodating to families at all. The room itself was average and also not very clean. The mattress from the sofa bed was disgusting and the floor where our daughter slept was incredibly dusty. Their phones were also down and we tried calling for days prior to our booking to confirm the portacot request. They were completely unaware of our messages through Wotif.

The apartment I was given was huge and well equipped however the main bedroom had clearly had someone smoking in it previously as it stunk of cigarette smoke. This led to a sleepless night due to allergies to the smoke. I definitely got a better sleep the second night as I moved to the other room however even my pyjamas smelled of smoke. Also, don’t bother paying for the breakfast. It is made offsite and you have to go and collect it from reception at 8am as that’s when they open. There is also no option for dietary requirements with the only option being a ham and cheese croissant and yoghurt. When I advised the hotel staff I was unable to eat gluten and asked for another option I was told that there was none. The staff were incredibly unhelpful telling me that they would not refund me because I paid hotels.com. Instead of attempting to assist me they were looking up their listing on hotels.com to see what it said about their breakfast offering. While hotels.com were responsive on the chat, promising they would contact the hotel, issue a refund for the breakfast I paid for but could not eat, and email me regarding the case, I am yet to receive any correspondence from Hotels.com or the hotel regarding the issue.

The Air conditioner didn’t work properly (it was 37 degrees). The shower wasn’t great & the toilet didn’t flush well. The fridge leaked 🙄

The air conditioner unit was leaking, this was communicated with reception, but nothing was done during my 4 night stay. The room was incredibly damp and smelly by the end. Not impressed at all

Family was huge, clean and great facilities. Good was great from the bistro and great option to have it delivered to room.

It was clean and what I needed for a week at the tennis.

Not very clean and lacked basis cooking items like a small frying pan, small knives and cork screw.

It was a great place to stay if you are after a basic comfortable room with easy access to the city and beyond. Staff were available, friendly and accomodating when necessary but not in your face. Loved it.

It had the option of breakfast when booking, so i booked breakfast. However on arrival found out that they dont actually offer any breakfast. I was refunded the money but it was more the inconvenience. We arrived to check in at 2.20pm (check in was from 2pm) only to be told that our room was not ready. We then had to wait in the lobby (along with other guests who also were waiting on their rooms to be ready) until 3.30pm. I am also now 3 full days after checking out still waiting for my pre authorisation bond to return in my account. The room was clean, good facilities and felt safe, secure and quiet. Good location. The staff however have some organisation and procedure issues though.

Your system has error. If i added 48 extra for breakfast, you failed to show the separate item and there is no reponse no refund. Promised orally by the property there is refund for braekfast.

I have already lodged a complaint about this

Average customer service, we (and others) were left waiting to check in while the attendant fiddled around with the computer. Staff weren’t overly personable or communicative. Room was spacious and quiet

Room was absolutely filthy, had not been cleaned. Dirty sheets, dirty walls and a smoke detector pulled out from the ceiling which is illegal. There is no manager onsite and check in took 45 mins with two young children. Will never stay here again. Lucky to be one star.

Parking was great once you know but a bit of a mission, room and whole level was smelly from old cooking I guess. Reception staff struggle with thier system and other guests had a money taken off there credit cards by the hotel

The room was fine, apart from the fact that the king bed had not been split to singles as advertised. First night was on Expedia for incorrect information and it was too late for hotel to do anything but I requested the split for second night, both at checkin and in the morning and it still wasn’t done so a bit disappointing. Other than that, it was a little rundown but ok. Location was great for public transport

The room was large and comfortable but the bathroom needs a reno -awful cheap showerhead with barely a trickle of water. Hotel is in a good location in the city, close walking distance to where we were going.

The reception staff they made check in so nice and easy

Spacious rooms good location

Clean, quiet, nice breakfast and friendly staff. Great location.