Gonville Hotel

We did not have breakfast in the hotel. It was a good sized room, clean but a bit dark. The desk lamp, TV and coffee machine did not work. It is a little walk from the main attractions.

We really enjoyed our stay-the hotel is self-serve style,which was for us. You just go down and get your own towels,extra coffee,pillows,etc. The staff is excellent,friendly and helpful. The breakfast(not included)was very good and we liked the room and bed. Great value and location!

Our initial impression was the view whilst going up in the lift. There were dead flies and spiders webs on the sill. We had booked Sunday lunch at 12 o clock so we had an hour to relax after checking out. We were told we could help ourselves to coffee from the coffee machine in the breakfast room. Numerous attempts were made to get it to work so we were told to come back after quarter of an hour as it needed cleaning. However nothing had been done so we gave up. We then asked the bar man if he could provide coffee but he said no. When we eventually entered the dining room at 12 there was nobody else there. However we had to wait around 15 minutes until the menu arrived. Nico was very apologetic, especially when we had to wait another 5 minutes for the gravy to arrive separate from the meal. Not a relaxing stay at all.

The feature room was absolutely gorgeous and we enjoyed jazz in the bar. The service at breakfast was a bit sporadic and the coffee machine in the breakfast room didn’t work properly, causing some queues and confusion! Helpful staff on reception and in the bar and we were able to charge our electric car which was a big help (and softened the slow of the car parking charges!)

I just love to stay at Gonville every time I’m in Cambridge! The room is nice and bed is very comfortable and the dining is delicious. But I have to say that the Staff makes the difference!

Lovely room looking out over the adjacent park

Room was clean, spacious and comfortable. Check in was very efficient and a complimentary look around Cambridge in one of the hotels Bentley car was booked for the next morning. Breakfast was good.

Cosy hotel conveniently located near town centre.

Check-in staff on Sunday was very friendly and efficient. The Rolls Royce out front, the jazz music inside, added to the “first impressions”.

The room was great and spacious, but it was poorly located as it was too close to reception

Staff were excellent, helpful and friendly. The rooms were fairly dark which made reading difficult. My only negatives would be the bathroom was very small with no hanging space and the wet towels I’d put on the shower floor to be replaced were refolded and put back to reuse. Also, our toilet roll wasn’t replaced. These were very quickly replaced when mentioned to reception though.

Nice centrally located hotel with very helpful and efficient staff. Stayed afew times before, will do again.

Convenient to everything

This is a lovely hotel, with excellent professional staff who were all helpful and quick to respond to any requests. The breakfast was enjoyable and good quality, except for the tea/coffee as only one flask of coffee and one of hot water for the whole restaurant. I had to queue for tea/coffee and serve myself which surprised me for the type of hotel the Gonville claims to be, i would have expected this to be brought to the table. My only other issue was value for money, our room on a Friday night was £260 for a twin room room with breakfast. I discovered during my stay that there was a christmas 2025 party night package with 3 course dinner, wine, DJ, overnight stay and breakfast for 2 people for the same price of £260!!! Now given that christmas events are usually expensive i couldn't believe our ordinary stay had the same price tag, it left me feeling disappointed. The room wasn't that special although it was definitely smart looking, comfortable, and the beds great. The bathroom was small and no better than other standard 3* hotels. Shower caps were provided and these were needed as there was only a rainfall Shower and no handheld shower which is awkward if you don't want to wash your hair. The location was excellent and just 9mins walk from shopping mall. Parking was expensive but i learned this is normal in Cambridge.

Good comfortable room. Dinner was good but a one page menu. Breakfast was a joke. For this quality of hotel I don't expect to be queuing up at the single coffee machine for a drink. The hot breakfast was good but the cold items availability was low as items ran out and took some time to replenish. Also note thank parking comes with an extra charge.

The air conditioning kept switching off

Very nice hotel staff very welcoming, bar staff were lovely and attentive, my only criticism would be the room carpet had alot of what looked like coffee or tea stains on the carpet which was a bit off putting and a steam clean should be done.

Stayed at the Gonville as we are looking at using it a family base for a wedding next year. Great hotel, great staff. If you stay there, take the complimentary Bentley tour, fantastic touch and a very knowledgeable driver Michael.

We enjoyed a wonderful stay at The Gonville. The hotel was excellent in every respect- beautiful decor, great restaurants and convenient parking. However, the outstanding aspect of the hotel was the wonderful staff. Every person we dealt with from the receptionists, to the barmen, to the housekeeper delivered perfect customer service. I’d especially like to thank Dante (?) the receptionist for taking care of us. Highly recommend The Gonville, Cambridge!

The room was lovely and the shower worked well. We were happily surprised to have a “pillow menu” from which we could choose different pillows from 6 options. That was a first. The breakfast should have been great, with items cooked to order, but my eggs Benedict were so bad, I stopped after one bite. The hollandaise tasted like it had vinegar in it. The croissants from the buffet were stale, so I ended up making myself toast for breakfast. The continental buffet is £15 and goes up to £20 with the menu. I don’t recall what we paid when we booked, but it was too much.