Mercure Norwich Hotel

We enjoyed our stay, staff were very polite and helpful, breakfast was very good, room was clean and tidy but some areas of the hotel could do with some refurbishing.

The hotel room was very clean and fresh lovely air conditioning which enabled me to have a good nights sleep The receptionist Georgie was very welcoming and nothing was too much trouble a professional member of staff. Would definitely return

First impressions very dated and in need of attention. Carpets on landing shabby and walls marked especially in our room. Toilet flush needed attention, bath was grimy, washed soap trays ourselves. Breakfast was poor and not very nice. Bed and pillows were ok Noisy outside and inside. Staff in restaurant and reception were pleasant Overall if I’d paid for a cheap hotel I’d have expected some of the issues but I paid £130 for night with breakfast and feel robbed. Glad it was only one night and would say avoid if possible.

Great stay, staff were friendly and the breakfast was good.

Only half the hotel being used. Wonder why? It has lovely silent air conditioning a must when it's in the 30s. Very comfortable beds

Staff were very pleasant. Room was clean and comfortable, no milk to be able to make tea or coffee in the room. Everything worked but is very dated everywhere, carpets looked like something out of a 70s horror movie. Breakfast, we went down at about 9am, and I think most of the food had been sitting under the heaters for quite a while as my eggs were hard and the black pudding was like eating pebbles. We didn't use the restaurant in the evening, but id heard good things. Overall it's ok but unless you get a cheap price you're better off with a premier inn.

Clean room, courteous staff, plentiful parking

The pool did not even have water in it but they tadvertiing pool facilities abs that was one of reasons we booked it. It’s very worn hotel in industrial estate but was comfortable the beds are huge. The hotel is definitely not a 4 star as advertised

Great. Free parking. Good air-conditioning.

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The property had staff that were helpful and polite we arrived early and the chap let us check in and order us a taxi to get into town . When it was late he kept us informed. The room was clean and spacious with a very comfortable bed . The shower products were lovely . The breakfast selection was fab and the morning staff were chatty. The hotel needs a complete overhaul it is dated and tired looking which I can imagine is disappointing for the staff that work hard . They deserve investment in the place they work . There was a front entrance before you got to the main doors that was plain awful and very off putting I was tempted to drive off but we didn’t due to our commitments .

The hotel is old and tired, ready for a much-needed refit however the staff were very friendly.

Staff were all lovely, but the hotel is like walking back into the 90’s. It was so dated, the pool/sauna/steam room haven’t reopened post covid and it just felt really neglected. Not what I’d usually expect from a Mercure

We arrived early at the hotel but fortunately for us our room was ready and available so we were able to access early. The staff on desk the were very helpfull and were able to provide us with additional teabags as requested. The room we had was an accessible room, it was very clean and tidy. There was air con in the room, only issue we had was that the temperature had been preset with no control to adjust. Breakfast was buffet style, help yourself. There was a very good selection available with a variety of teas and coffees from a coffee machine. We opted for a cooked breakfast which wasn't piping hot, but we find this is normally the case for breakfasts warmed under the counter. Other items included cereals, fruit, yogurts and pastries. We booked the hotel for an event that we attended there that evening. The hotel is dated but overall we enjoyed our stay.

Good hotel some of the areas could do with a spruce up looks tired in places. The staff are all very friendly helpful and polite. Breakfast was excellent with food variety.

The room was clean and warm The breakfast was good ) buffet style) Staff helpful But the hotel is old and tired carpets etc need replacing couldn’t see a lift anywhere if you had needed one

The room was okay, although we mived because the first room had not been properly cleaned

Clean but dated room. Damaged items of furniture. Hairdryer didn't work. Whole place has just seen better days

Great room

Yes all was good