Queensgate Hotel

All good.

Nice hotel we stayed before getting on the train the next morning.

the room was looking very tired and needed a re-fit

It's an aged hotel, but ok if you're on a budget

The bed needed a new mattress. Room a bit tired. Staff excellent.

Didn’t have breakfast.

It was okay, dated and stale but otherwise acceptable for the rates

Bathroom floor in need of repair, loose raised tile, stopping door movement, no grout around the tiles. No soap left in the room by sink or shower, had to ask for some at reception. The room smelt of cigarette smoke. I was above the back door room 51, was woken at midnight by someone outside talking on their phone for an hour or so, others chatting before entering the hotel. Staff nice. Wifi ok not great signal.

Yes

Even though the hotel is on a main road the room was peaceful and quiet. The hotel is 10 to 15 minutes walk from the city centre. With plenty to do in the evening.

Needs a lot of TLC....one to miss i think. Theyre doing their best i guess but it smelled awful, bathroom needed bleaching, lots to do there.

The hotel was very clean and the staff were friendly so I would recommend it to everyone

Room poor, breakfast poor

On arrival we were greeted by a gentleman at reception, he offered us an upgrade for £15 per night to a room which he informed us was normally £120 per night with a king size bed and a spa bath. We paid for the upgrade, once in the room we realised that the “king size” bed was not king size at all but two singles pushed together, with a king size duvet cover but a double duvet inside it! Some of the jets in the bath did not work and the lighting in the bathroom was very dark. The tv took at least 10 mins to actually come on, we asked the receptionist how to get the tv to work and he just replied with “switch it on”. One of the cups in the room was not at all clean, neither was the spoon, we asked for some more sugar and coffee and were told by two different members of staff to check the wardrobe, however there wasn’t any in there.There were cobwebs all across one of the windows. for the most expensive room in the hotel it was one of the noisiest rooms facing the main road with no double glazing, and very big windows to have no net curtains up, it felt as though anyone in the houses opposite or walking past could see straight into the room

Don’t stay here, the room certainly wasn’t “superior” as advertised, was i poor condition and dirty ! The window latch was broken, reported and nothing done, bathroom was dirty, and loads of dust on lightshade above the bed and in all very dingy ? The bracket holding the TV on the wall was loose and in a dangerous situation and could have fell off at any time ! When I reported to reception on checking out the person on reception was quite rude and said “nothing to do with me I’m just the porter”?? Stood there for 15 minutes as he was trying to take payment via computer from my card, then another card and finally with a card machine with no success , he then just turned and put his coat on and disappeared leaving me in limbo as to what was going on ?? So just left and someone else phoned a couple of hours later very apologetic and took payment. All in all not a good place to stay as far as I’m concerned, yes the reception was quite nice and well presented, tidy and clean, just a pity the rooms were not of a similar standard. Will not stay there again

Nice location for what we needed

The property was generally tatty and rundown. The bathroom had a very strong and unplesant smell of raw sewage and our view was of a dumping ground of rubbish from neighbours. We did not eat at the restaurant but thought the lack of guests may be an indication that the food may not be fresh.

Lovely family hotel with good service

Friendly staff, the room was a bit tired but was comfortable.

Excellent service the only problem was the TV