Hilton Rome Eur La Lama

Muy mala actitud, atención y servicio de Adrián persona que estaba en front desk.

Hermoso hotel con muy bellas instalaciones , comodidad lo único que está muy lejos del centro .

Place was too ultra modern and a pain to figure out the light switches. My side of the bed wouldn't control the light by my side of the bed, my partner had to control! No Bathroom door and the only light then wakes up your partner!

Wonderful

Disfrutamos mucho el hotel, pues nos pareció amplio, limpio, moderno y con excelentes amenidades.

Dieses Mal war Meine 2 Aufenthalt ! Alles einfach super. In Rom darf man kein anderes Hotel suchen. Einfach buchen. Das Frühstück ist super. Die Zimmer sind sehr sauber. Fitness Raum oben ist hoch professionell. Ich würde es immer wieder buchen. Ich gebe 5 Sterne

In general the staff was inconvenienced by travelers. The hotel was clean, but not high end anything. Most elevators were down.

Todo muy bien. Destaco el gimnasio, muy bien equipado.

loved it

駅から近くてよかった

Da raccomandare senza indugi!!!

Albergo nuovo, stanza grande e confortevole, dotata di tutto, a disposizione bollitore per tisane e caffè. Bellissima doccia, illuminazione digitale. Colazione ottima per tutti i gusti. Personale molto gentile e preparato.

Great hotel. I was there for work. Area not a tourist area as quiet far out but all good

Ottimo hotel in posizione privilegiata, pulitissimo, confortevole e personale gentilissimo e disponibile; una menzione particolare per la bravissima e cordialissima Giulia alle colazioni. Ci ritorneremo.

Excellent

The only positive experience we had at this hotel was with the restaurant and bar. The staff there were exceptionally friendly and helpful. They accommodated my daughter’s food allergies with great care, which we truly appreciated. I would give 5 star rating for them if there is any seperate rating for them. Unfortunately, the rest of our stay highlighted significant leadership and management issues. If it were possible, I would give the manager a zero rating. For example, we requested laundry pickup, but no one came on the first day despite multiple follow-ups. On the second day, I had to call the front desk and provide an ETA for pickup, even offering to leave the laundry at the desk. Only then did a staff member show up. In simple words; staff don't care about customer request here. Other issues: room service brought the wrong order after 40 minutes, and the rooms were dusty with inadequate cleaning. Additionally, a New Year’s event blocked restaurant access for hotel customers, with no prior notice. No response when we asked to talk with supervisor. All these issues point to a lack of hands-on management. It seems the manager is not actively overseeing operations or ensuring a smooth experience across different services. In contrast, I’ve stayed at Hilton hotels where managers are visibly engaged and available for discussion; checking on various departments and ensuring everything runs efficiently. This hotel could benefit greatly from that level of attentiveness.

DELUSIONE !….un check in che avrebbe richiesto almeno un ora e mezza !,!??,!! INACCETTABILE che debba fare la medesima fila di un gruppo arrivato per una Convention….ERANO ALMENO 50 persone..ho dovuto necessariamente cambiare i miei appuntamenti programmati ….almeno al mio rientro alle 21,30 mi aspettavo un upgrade di camera…che delusione Hilton Roma Eur …..CIAO ! …ps…ce ne sarebbero da dire altre..ma tralascio…

Best experience. Professional team. 5-star luxury hotel. Good job for the whole team. Especially the housekeeping.

Excellent

hôtel au top, un peu loin du centre mais facile d’acces