Hotel Hanshin Osaka

朝と夜の時間に大浴場が使えないのはとても残念です。

Hotel needs a renovation

いつも大阪滞在はこのホテルを利用しています。 とても便利なリッチです。

Excellent

The room was big compared to some other hotels we used. Bed was comfortable. Very close to station on the loop line. Family mart outside. The spa water in the bath was nice. Tax was a bit higher at 1400 yen. Check out was 12pm so the extra time was good. Would use again. Nice view of the city from floor 19.

Would highly recommend! They are very friendly and the hotel is clean with decent sized rooms! Plus you’ll be right by a station which is great!

いつもスタッフの方がテキパキとされているので安心してたいざい 出来ます。

客室の浴槽で温泉が利用できたこと。部屋が広々としていて、空気清浄機が備えてあったこと。

This was the best hotel we stayed in while were in Japan. The view was amazing from our room. The staff were super nice. The room was spacious and beds were comfy. Definitely staying here again on our next trip

Room was OK but felt a little cramped and worn. Not a big of the self check in, theres lots of staff there anyway at reception so made the check in feel a bit impersonal. Staff was helpful when we had requests.

朝食に特に満足

I don't usually give hotels this bad a review. Yes, the hotel is in a very convenient location, but still, I can't convince myself to believe this is a four-star hotel when the hotel is giving us two-star hotel service. First of all, the facility was very poor ; the private onsen bath was so small that my father couldn't even use it, and the bathroom had very poor ventilation that I found it difficult to breathe after closing the door. Secondly, your staff seemed untrained and had extremely poor English communication and problem-solving skills. When we were checking in, the staff who assisted us told me my reservation was supposed to have two separate beds. He said yes, there are. Afterward, I found out there was only one double bed in the room; it was not as he mentioned , with two separate beds in each room. When I asked him, he said I had ordered three double rooms, so there were no two separate beds. He seemed like an intern who didn't understand English, and the worst part was that no other staff guided him or even tried to help the situation. If he had difficulties understanding English, why didn't he use a translator? To be frank , I am not a native English speaker, but at least I ask and learn if I don 't understand. Even the next day, when I asked the staff about the details of the public onsen, the same thing happened. Again, they didn't understand English but didn't use a translator. In the end, I just took an English onsen handbill myself.

I did not take breakfast in the hotel

朝食はビックリするほど豊富で美味しい料理でした。とても良いと思います。また、路線を選択可能な立地で、観光名所へのアクセスは抜群でした。

大阪は、最近観光ブームで、価格高騰の中、リーズナブルで、良い品質でした。

Nice view, acceptable breakfast.

部屋は清潔で快適だった。男性用大浴場は故障していた。

サウナ休業知らなかった

施設は老朽化が否めないが清掃は行き届いてお

予約した部屋が広く快適に過ごせました。 スタッフの方もものすごく親切で助かりました。また利用します。