1 because 0 isn't an option. Paradise well and truly lost!!
I have travelled extensively around the world , and have very, very rarely given a score of 1 to anything.
Erring on the optimistic side, with no other options left on Redang, I though "how bad can it really be?". Well let me tell you. Worse than terrible.
Let's start with the room. Firstly, each of the chalets seem to have a double bed and single bed on the ground level, and then 2 singles on a mezzanine roof, accessed by a steep ladder.
I exaggerate not when I tell you that the walls are held together by tape. The room was filthy (blamed on a 'quick turnaround', but doesn't account for the layers of grime and dust built up over time) and smelled pretty bad. The shower room was mouldy and barely a trickle coming out of the shower. We couldn't rest our toothbrushes on the sink as we certainly didn't want to put whatever was there, into our mouths.
I immediately complained, and in fairness to Franckie, he did send someone in straight away to properly clean... with a dry cloth for about 30 seconds. I'm no expert, but that's probably not going to do the job!
We were then moved the following day to a room opposite, which was apparently renovated the year before. By renovated, a coat of paint had been slapped over the grime, holes had been filled in (with filler covering the plastic door) and new shower and basin put in.The mould was still there and not limited to the walls, but the grouting of the tiles and beyond. This is the kind of beach hut that I expect to pay 50 Ringitt per night in other places I've stayed (albeit cleaner).
The walls are paper-thin, so we could hear the neighbours shouting at little Johnny as if they were in the same room.
The staff were at best, apathetic, at worse, rude and lazy (not all, but certainly a couple).
When I complained and suggested that 600 MYR a night was extortionate for what we got, I was told to complain to booking.com. I did point out that it wasn't their fault that the hell-hole was so disgusting and that they ought to deal with it, to be told that he didn't have the authority to do so - that was the owners problem. I asked for the owners details and, by now, dear reader, you will be unsurprised to learn, that it was not forthcoming.
I really can't urge you enough to spend your money elsewhere, and if this is the last resort on the island, please, find another island.
Couples - 6 Sep 2017