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Barceló Maya Colonial - All Inclusive

Lain-lain
8.4
/10
Sangat Baik
1,007 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Ruslan

10.0
/ 10
Stayed Dec 21–29 and had an awesome week. Room was cleaned well every day and the whole place is super tidy. The beach is gorgeous - soft sand, clear water - and we ended up walking a ton because the resort is big but easy to get around. Pools were clean and never felt packed; plenty of chairs and a fun swim-up bar. Staff were friendly everywhere (check-in, restaurants, housekeeping). Lots of food options and the bar was well-stocked - good wine and solid spirits, not just the basics. We felt safe on the property and beach the whole time. Only heads-up: it’s a large complex, so expect some walking. Overall, excellent stay and great value -would happily come back :-)

Andrew

10.0
/ 10
Staff was very nice... kept place very clean. Lots of things to do. Nice beach with tons of palm trees for shade 😎... multiple buffets with good food. The restaurants were very delicious and staff very courteous. Would recommend for families or couples alike.

Gerardo Campos

10.0
/ 10
Amenities are great, the staff very nice and friendly, the beach is amazing. Food is Ok. Great tennis and paddle court
Di Kawasan
Lihat Peta
Carretera Chetumal-Puerto Juarez, Km. 266.3, Solidaridad, Estado de Quintana Roo, Mexico, 77750

Kemudahan Utama

Lihat Lebih
Kolam Renang
Restoran
Meja Depan 24 jam
Parkir
WiFi
Lif
Barceló Maya Colonial - All Inclusive ialah sebuah penginapan dalam kawasan persekitaran yang baik, yang terletak di Solidaridad. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Barceló Maya Colonial - All Inclusive

Carretera Chetumal-Puerto Juarez, Km. 266.3, Solidaridad, Estado de Quintana Roo, Mexico, 77750
Temui Lebih Banyak Tempat
Lobi Barceló Maya Colonial - All Inclusive
Luar Bangunan 2 Barceló Maya Colonial - All Inclusive

Ketahui Lebih Lanjut Mengenai Barceló Maya Colonial - All Inclusive

General


Berdekatan Caleta Chac-hal-al

Location


Dengan penginapan di Barceló Maya Colonial - All Inclusive di Xpu-Ha, anda akan berada di pantai, dalam lingkungan 10 minit berjalan kaki dari Taman Eko Kantun Chi dan Cenote Cristalino. Hartanah merangkumi semua ini berada 3.2 km dari Puerto Aventuras Marina dan 4.7 km dari Chac Mol Cenote.

Attractions


Jarak dipaparkan kepada 0.1 batu dan kilometer terdekat.

Taman Eko Kantun Chi - 0.7 km / 0.4 mi
Cenote Cristalino - 0.7 km / 0.5 mi
Cenote Azul - 1.2 km / 0.8 mi
Cenote Taman Eden - 1.9 km / 1.2 mi
Cenote Chikinha - 2.2 km / 1.4 mi
Pantai Xpu-ha - 2.3 km / 1.4 mi
Kelab Golf Puerto Aventuras - 2.6 km / 1.6 mi
Puerto Aventuras Marina - 3.2 km / 2 mi
Muzium CEDAM - 3.3 km / 2 mi
Teluk Fatima - 3.5 km / 2.2 mi
Pantai Oasis - 3.8 km / 2.4 mi
Chac Mol Cenote - 4 km / 2.5 mi
Laguna Kantenah - 4.3 km / 2.7 mi
Caleta Chac-hal-al - 5.4 km / 3.3 mi
Tajma Ha Cenote - 6.2 km / 3.8 mi

Lapangan terbang terdekat ialah:
Cozumel, Quintana Roo (CZM-Lapangan Terbang Antarabangsa Cozumel) - 40.9 km / 25.4 mi
Cancun, Quintana Roo (CUN-Lapangan Terbang Antarabangsa Cancun) - 79.6 km / 49.5 mi

Lapangan terbang pilihan untuk Barceló Maya Colonial - All Inclusive ialah Cancun, Quintana Roo (CUN-Lapangan Terbang Antarabangsa Cancun).

Facilities


Manjakan diri anda di spa yang menawarkan urut, rawatan badan dan rawatan muka. Anda boleh menggunakan kemudahan rekreasi seperti kelab malam, taman air (dikenakan surcaj) dan gelanggang tenis terbuka. Ciri-ciri tambahan di hartanah Kolonial ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan penjagaan anak/bayi (surcaj).

Business Facilities


Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, surat khabar percuma di lobi dan perkhidmatan pencucian kering/dobi. Ada rancangan acara di Xpu-Ha? hartanah ini mempunyai ruang berukuran 9999 kaki persegi (929 meter persegi) yang terdiri daripada ruang persidangan dan bilik mesyuarat. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.

Dining


Puaskan selera anda di salah sebuah daripada 4 restoran di hartanah. Bersantailah dengan minuman yang menyegarkan dari bar tepi kolam atau salah sebuah daripada 3 bar/ruang istirahat. Sarapan bufet percuma disertakan.

Rooms


Selesakan diri anda di salah satu daripada 480 bilik tamu yang menampilkan item bar mini percuma dan Televisyen LCD. Bilik mempunyai balkoni atau laman dalam persendirian. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program satelit disediakan untuk hiburan anda. Bilik mandi persendirian dengan gabungan pancuran/tab mandi menampilkan kelengkapan dandanan diri percuma dan pengering rambut.

Semua kemudahan dari Barceló Maya Colonial - All Inclusive

Bar, Kafe dan Lounge Barceló Maya Colonial - All Inclusive
Bar, Kafe dan Lounge
Kolam Renang Barceló Maya Colonial - All Inclusive
Kolam Renang
Kemudahan Hiburan Barceló Maya Colonial - All Inclusive
Kemudahan Hiburan
Pusat Kecergasan Barceló Maya Colonial - All Inclusive
Pusat Kecergasan
Dewan Majlis Barceló Maya Colonial - All Inclusive
Dewan Majlis

Aktiviti

  • Kedai
  • Taman air
  • Kolam renang terbuka
  • Mandian Turki
  • Ruang TV
  • Spa
  • Kelab kesihatan
  • Taman
  • Kedai
  • Sauna
  • Bilik wap
  • Gelongsor air
  • Kerusi berjemur kolam renang

Sukan & Rekreasi

  • Pelayaran
  • Menyelam
  • Snorkel
  • Kecergasan
  • Bola keranjang
  • Bola tampar
  • Luncur angin
  • Memancing
  • Biliard
  • Gelanggang tenis

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Kakitangan berbilang bahasa
  • Suratkhabar di lobi
  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Penjaga pintu
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Makanan dan Minuman

  • Bar tepi kolam renang
  • Sarapan bufet
  • Sarapan
  • Kelab malam
  • Bar snek

Kemudahan Umum

  • Lif
  • Parkir
  • Kawasan bebas rokok
  • Peti keselamatan

Umum

  • Bankuet
  • Parkir
  • Teres

Kemudahan Perniagaan

  • Bilik mesyuarat
  • Kemudahan perniagaan
  • Bilik persidangan

Kemudahan Berhampiran

  • Kedai cenderamata
  • Salun rambut
  • ATM/Perbankan

Mesra Keluarga

  • Kelab kanak-kanak
  • Kolam renang kanak-kanak

Pengangkutan

  • Parkir terhad

Kemudahan OKU

  • Laluan mudah diakses OKU

Kanak-kanak dan Haiwan Peliharaan

  • Penjagaan anak

Kemudahan Internet

  • WiFi percuma

Polisi Penginapan & Maklumat Umum di Barceló Maya Colonial - All Inclusive

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
Dari 15:00
Daftar keluar:
Sebelum 12:00

Instruksi Daftar Masuk Umum

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Hartanah ini menerima kad kredit, kad debit dan wang tunai
  • Bilik tetamu bebas-bising tidak dapat dijamin
  • Ciri-ciri keselamatan di hartanah ini termasuk pemadam api
  • Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
  • Hartanah ini menguatkuasakan kod pakaian yang ketat di restoran
, Hartanah ini menawarkan pengangkutan pindahan dari lapangan terbang. Tetamu mesti menghubungi hartanah dengan butiran ketibaan sebelum perjalanan, menggunakan maklumat hubungan pada pengesahan tempahan. Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah. Untuk apa-apa soalan, sila hubungi hartanah menggunakan maklumat pada pengesahan tempahan. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Haiwan Peliharaan

Service Animals Not Allowed
Baca Semua

Maklumat Umum

Kemudahan Popular
Kolam Renang, Restoran, Meja Depan 24 jam, Parkir, WiFi, Lif
Masa Daftar Masuk / Daftar Keluar
Dari 15:00 - hingga 12:00
Ketersediaan Sarapan
Ya, hotel mempunyai bilik yang menyediakan sarapan pagi
Bilik tersedia di Barceló Maya Colonial - All Inclusive
480
Bilangan tingkat di Barceló Maya Colonial - All Inclusive
3
Fasilitas lain di Barceló Maya Colonial - All Inclusive
Kedai, Taman air, Kolam renang terbuka, Mandian Turki, Ruang TV

Soalan lazim tentang Barceló Maya Colonial - All Inclusive

Apa facilities yang tersedia di Barceló Maya Colonial - All Inclusive?
Berikut facilities yang ada di Barceló Maya Colonial - All Inclusive seperti Kolam Renang, Restoran, Meja Depan 24 jam, Parkir, WiFi, Lif. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Barceló Maya Colonial - All Inclusive?
Masa check-in di Barceló Maya Colonial - All Inclusive bermula dari Dari 15:00 manakala masa check-out ialah pada Sebelum 12:00
Adakah Barceló Maya Colonial - All Inclusive menyediakan sarapan pagi?
Ya, Barceló Maya Colonial - All Inclusive menyediakan sarapan pagi. Walau bagaimanapun, anda perlu memilih bilik dengan sarapan pagi atau membayar caj tambahan jika anda menempah bilik tanpa sarapan.
Berapakah jumlah bintang yang dimiliki oleh Barceló Maya Colonial - All Inclusive?
Barceló Maya Colonial - All Inclusive ialah hotel bertaraf 4.0-bintang.
Berapakah bilangan tingkat di Barceló Maya Colonial - All Inclusive?
Barceló Maya Colonial - All Inclusive mempunyai 3 tingkat.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Barceló Maya Colonial - All Inclusive

Penilaian & Ulasan Keseluruhan Barceló Maya Colonial - All Inclusive

Sumber lain (1,007)
8.4
Sangat Baik
Daripada 1,007 ulasan
Kebersihan

9.0

Keselesaan Bilik

8.6

Perkhidmatan dan Kemudahan

8.4

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Barceló Maya Colonial - All Inclusive

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Marco Antonio
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Amazing AL complex, great food, beautiful beach and pools.. only complaint would be that we tried to celebrate a birthday, had email confirmation from hotel weeks prior but unfortunately did not have any celebration items like cake, flowers etc ( all of which has been confirmed via email)
PEGGY
icon-dengan Rakan
dengan Rakan
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

the room was ok...the one bed had dirt on it but sheets were clean. Very damp. Our refrigerator didn't work so my medication was ruined. The resort was pleasant enough, just not a lot of "bang' for your buck.
Monica
icon-Percutian Keluarga
Percutian Keluarga
6.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Electrical outlets in the room didn’t work, fried my curling iron. Blow dryer didn't work. Bed dipped in the middle, room need a full deep cleaning, refrigerator was cool but not cold, food was blah, resturants hard to get a reservation.
Christine
icon-dengan Rakan
dengan Rakan
8.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Great stay and the food was so/so.
Christine
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Amazing resort for families of all ages!
Travis Jay
icon-Percutian Keluarga
Percutian Keluarga
6.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Resort offers so many activity options, best part. Food was good, but not getting any reservations was not. Rooms were exactly what we thought for a less expensive option. Check in was rough and way longer than it needed to be.
Joshua
icon-Percutian Keluarga
Percutian Keluarga
10.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Place was awesome!
Elizabeth
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Pool was awsome
Mark Anthony
8.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

Most things were good
JEFF
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

Great helpful staff
Joanne
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
10.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

perfect resort for families with young children!
Alaa
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
4.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

The food was so bad. Almost every person in my group had food poisoning. The staff English is very poor. The main bathrooms in the hallway was smelly. No first aid….so bad resort and will never go there again
Aman Aniket
8.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

We had a good time at the resort overall, especially when it came to relaxing by the water. The property is very large, with plenty of space to swim in the pools or ocean and lots of room to lounge by the beach or poolside. The beach itself was excellent; the water was crystal clear and we were able to see plenty of fish very close to shore, which made swimming there a highlight of our stay. There is no shortage of activities, with options like tennis, pickleball, a bowling alley, go-karting, and a casino, and we also enjoyed the nightly live shows at the theater. On the downside, the whole property felt somewhat dated, especially the rooms. Even though the beds were advertised as queen size, our room had two twin beds, and when we requested a king, the only option offered was a ground-floor room, despite having paid for a superior category. Service around restaurant reservations was also frustrating: there was only one person handling bookings for the à la carte restaurants, which led to a very long line, and by the time it was our turn, there were no spots left for any night of our stay. The buffet food was very mediocre; over four days, not a single dish stood out or felt memorable. If your priority is simply to relax at a beautiful beach and enjoy the pools and you are not too concerned about food quality, you will likely not be disappointed here.
Read More
Manal
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

99% of the staff do not speak English. Half of Our group of 19 got food poisoning Open buffet; the food is recycled and clearly not fresh . Issues with the smell of the washroom of the lobby smelled like throw up. No proper first aid kit and no one to communicate with due to language barrier. The room was nice and clean The landscape and the beach are excellent.
Read More
Ruslan
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

Stayed Dec 21–29 and had an awesome week. Room was cleaned well every day and the whole place is super tidy. The beach is gorgeous - soft sand, clear water - and we ended up walking a ton because the resort is big but easy to get around. Pools were clean and never felt packed; plenty of chairs and a fun swim-up bar. Staff were friendly everywhere (check-in, restaurants, housekeeping). Lots of food options and the bar was well-stocked - good wine and solid spirits, not just the basics. We felt safe on the property and beach the whole time. Only heads-up: it’s a large complex, so expect some walking. Overall, excellent stay and great value -would happily come back :-)
Read More
Andrew
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

Staff was very nice... kept place very clean. Lots of things to do. Nice beach with tons of palm trees for shade 😎... multiple buffets with good food. The restaurants were very delicious and staff very courteous. Would recommend for families or couples alike.
Marilu
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
4.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

La comida del bufete es bastante mala La oferta de calor de reservar en restaurantes distintos para cenar es falsa ya que todo está reservado desde el día que llegas El servicio al cliente es pobre no tienen ningún tipo de actitud para facilitar la estancia de sus clientes. No regreso jamas
Christopher christopher
icon-Percutian Keluarga
Percutian Keluarga
6.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

Room was great, staff great and resort was in in fantastic shape. The only real negative that will stop us from ever returning in the process of booking dinner reservations. We stayed at the Maya Tropically a year ago and this Christmas at Maya Colonial . Unless you are premium level the reservations are non existent and very hard to get us you want 9:30pm every night. Holding back Reservations for VIP guests is a very poor decision as many visitor like ourselves will not return. I will be writing an email to management in the Barceló corporation to discuss our dissatisfaction. Everyone just apologized but no one ever tried to help. We visit Mexico from Isla Mujieres to Tulum multiple times a year. There is other resort that we have visited that has such a short coming as Barcelo for booking dinner reservations. This is very unfortunate situation for the Barcelo chain to have these concerns.This needs immediate correction for guests
Read More
Jennalyn
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
6.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

Beautiful resort with an abundance of activities that go into the late nights so you won't get bored. The beach was stunning, the pools were amazing, buffet and bar foods were suprisingly more than average. I've been at other all inclusive hotels and usually buffet is nothing special. Even the special restaurants were top notch food and didn't taste like the same stuff you'd get from the standard buffet, which sometimes they are from other hotels. So why the 2 stars dropped? Customer service and rooms. The hospitality and friendly demeanor is just not there. Not all, as I encountered some great staff, but sadly there were more lacking with that work ethic. The rooms are not well kept. Faucets, sinks and p-traps leak, the drains overflow, the vents are caught with dust, coverings on chairs and some paint peeling off, the tv is working but damaged screens. We had a major leak in our original room that was pouring out black mold and requested to move. The next room we moved into was cleaner and slightly more maintained. So it seems, this is random and we just had the unfortunate case of getting a bad room. TV still had damaged screen and the sink leaked at the edges. We were just careful not to let the water reach the overflow. So be prepared to get some hiccups and simply ask to move. We atleast did not receive any pushback from the concierge and our request was granted.
Read More
Deborah
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
4.0
/10
Diulas 28 minggu yang lalu

Expedia Group verified review

Our room was damp and moldy. We eventually got them to give us a better room for the last two nights of our stay. The sunrises were spectacular, the beach was wonderful. The food was descent. Booking anything with the hotel staff was challenging, everything took very long. I won’t go back there.
Bilangan ulasan setiap halaman
20
40

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Lain-lain 4 Barceló Maya Colonial - All Inclusive

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Penilaian & Ulasan Keseluruhan Barceló Maya Colonial - All Inclusive

Sumber lain (1,007)
8.4
Sangat Baik
Daripada 1,007 ulasan
Kebersihan

9.0

Keselesaan Bilik

8.6

Perkhidmatan dan Kemudahan

8.4

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Barceló Maya Colonial - All Inclusive

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Marco Antonio
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Amazing AL complex, great food, beautiful beach and pools.. only complaint would be that we tried to celebrate a birthday, had email confirmation from hotel weeks prior but unfortunately did not have any celebration items like cake, flowers etc ( all of which has been confirmed via email)
PEGGY
icon-dengan Rakan
dengan Rakan
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

the room was ok...the one bed had dirt on it but sheets were clean. Very damp. Our refrigerator didn't work so my medication was ruined. The resort was pleasant enough, just not a lot of "bang' for your buck.
Monica
icon-Percutian Keluarga
Percutian Keluarga
6.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Electrical outlets in the room didn’t work, fried my curling iron. Blow dryer didn't work. Bed dipped in the middle, room need a full deep cleaning, refrigerator was cool but not cold, food was blah, resturants hard to get a reservation.
Christine
icon-dengan Rakan
dengan Rakan
8.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Great stay and the food was so/so.
Christine
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Amazing resort for families of all ages!
Travis Jay
icon-Percutian Keluarga
Percutian Keluarga
6.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Resort offers so many activity options, best part. Food was good, but not getting any reservations was not. Rooms were exactly what we thought for a less expensive option. Check in was rough and way longer than it needed to be.
Joshua
icon-Percutian Keluarga
Percutian Keluarga
10.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Place was awesome!
Elizabeth
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Pool was awsome
Mark Anthony
8.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

Most things were good
JEFF
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

Great helpful staff
Joanne
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
10.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

perfect resort for families with young children!
Alaa
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
4.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

The food was so bad. Almost every person in my group had food poisoning. The staff English is very poor. The main bathrooms in the hallway was smelly. No first aid….so bad resort and will never go there again
Aman Aniket
8.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

We had a good time at the resort overall, especially when it came to relaxing by the water. The property is very large, with plenty of space to swim in the pools or ocean and lots of room to lounge by the beach or poolside. The beach itself was excellent; the water was crystal clear and we were able to see plenty of fish very close to shore, which made swimming there a highlight of our stay. There is no shortage of activities, with options like tennis, pickleball, a bowling alley, go-karting, and a casino, and we also enjoyed the nightly live shows at the theater. On the downside, the whole property felt somewhat dated, especially the rooms. Even though the beds were advertised as queen size, our room had two twin beds, and when we requested a king, the only option offered was a ground-floor room, despite having paid for a superior category. Service around restaurant reservations was also frustrating: there was only one person handling bookings for the à la carte restaurants, which led to a very long line, and by the time it was our turn, there were no spots left for any night of our stay. The buffet food was very mediocre; over four days, not a single dish stood out or felt memorable. If your priority is simply to relax at a beautiful beach and enjoy the pools and you are not too concerned about food quality, you will likely not be disappointed here.
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Manal
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Rekreasi Percutian Keluarga
6.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

99% of the staff do not speak English. Half of Our group of 19 got food poisoning Open buffet; the food is recycled and clearly not fresh . Issues with the smell of the washroom of the lobby smelled like throw up. No proper first aid kit and no one to communicate with due to language barrier. The room was nice and clean The landscape and the beach are excellent.
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Ruslan
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Rekreasi Percutian Keluarga
10.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

Stayed Dec 21–29 and had an awesome week. Room was cleaned well every day and the whole place is super tidy. The beach is gorgeous - soft sand, clear water - and we ended up walking a ton because the resort is big but easy to get around. Pools were clean and never felt packed; plenty of chairs and a fun swim-up bar. Staff were friendly everywhere (check-in, restaurants, housekeeping). Lots of food options and the bar was well-stocked - good wine and solid spirits, not just the basics. We felt safe on the property and beach the whole time. Only heads-up: it’s a large complex, so expect some walking. Overall, excellent stay and great value -would happily come back :-)
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Andrew
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Rekreasi Percutian Keluarga
10.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

Staff was very nice... kept place very clean. Lots of things to do. Nice beach with tons of palm trees for shade 😎... multiple buffets with good food. The restaurants were very delicious and staff very courteous. Would recommend for families or couples alike.
Marilu
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
4.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

La comida del bufete es bastante mala La oferta de calor de reservar en restaurantes distintos para cenar es falsa ya que todo está reservado desde el día que llegas El servicio al cliente es pobre no tienen ningún tipo de actitud para facilitar la estancia de sus clientes. No regreso jamas
Christopher christopher
icon-Percutian Keluarga
Percutian Keluarga
6.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

Room was great, staff great and resort was in in fantastic shape. The only real negative that will stop us from ever returning in the process of booking dinner reservations. We stayed at the Maya Tropically a year ago and this Christmas at Maya Colonial . Unless you are premium level the reservations are non existent and very hard to get us you want 9:30pm every night. Holding back Reservations for VIP guests is a very poor decision as many visitor like ourselves will not return. I will be writing an email to management in the Barceló corporation to discuss our dissatisfaction. Everyone just apologized but no one ever tried to help. We visit Mexico from Isla Mujieres to Tulum multiple times a year. There is other resort that we have visited that has such a short coming as Barcelo for booking dinner reservations. This is very unfortunate situation for the Barcelo chain to have these concerns.This needs immediate correction for guests
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Jennalyn
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
6.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

Beautiful resort with an abundance of activities that go into the late nights so you won't get bored. The beach was stunning, the pools were amazing, buffet and bar foods were suprisingly more than average. I've been at other all inclusive hotels and usually buffet is nothing special. Even the special restaurants were top notch food and didn't taste like the same stuff you'd get from the standard buffet, which sometimes they are from other hotels. So why the 2 stars dropped? Customer service and rooms. The hospitality and friendly demeanor is just not there. Not all, as I encountered some great staff, but sadly there were more lacking with that work ethic. The rooms are not well kept. Faucets, sinks and p-traps leak, the drains overflow, the vents are caught with dust, coverings on chairs and some paint peeling off, the tv is working but damaged screens. We had a major leak in our original room that was pouring out black mold and requested to move. The next room we moved into was cleaner and slightly more maintained. So it seems, this is random and we just had the unfortunate case of getting a bad room. TV still had damaged screen and the sink leaked at the edges. We were just careful not to let the water reach the overflow. So be prepared to get some hiccups and simply ask to move. We atleast did not receive any pushback from the concierge and our request was granted.
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Deborah
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
4.0
/10
Diulas 28 minggu yang lalu

Expedia Group verified review

Our room was damp and moldy. We eventually got them to give us a better room for the last two nights of our stay. The sunrises were spectacular, the beach was wonderful. The food was descent. Booking anything with the hotel staff was challenging, everything took very long. I won’t go back there.
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