Na Balam Hotel

Hotel
8.2
/10
Sangat Baik
811 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Luana

10.0
/ 10
Rooms are spacious, simple and clean. Rooms could use blackout curtains, it’s kinda inconveniente how light it’s in the night. The location is quiet and safe. Breajafaat has limited options (about 5 egg options or pancake
Lihat terjemahan

Adam

10.0
/ 10
Bathroom faucet should be changed/updated. Aside from that, perfect in every way. Clean, friendly staff, and the absolute best location
Lihat terjemahan

Irena

10.0
/ 10
Grossräumiges Zimmer, Klimaanlage zuverlässig, kleiner Kühlschrank für Getränke, sehr freundliches Personal. Frühstück im Hotel gegenüber war ausreichend, man konnte sich a la carte ein Gericht bestellen, dazu Saft und Kaffee oä. Von dort aus direkter Zugang zum Strand und deren Beachclub, tolle Lage. In Laufnähe andere Restaurants und Mini-Supermarkt für kalte Getränke und Snacks. Einziges Manko: der Pool ist schön, aber es kommen sofort die Mücken und wir wurden gleich zerstochen. Trotzdem sehr zu empfehlen.
Lihat terjemahan
Di Kawasan
Lihat Peta
Calle Zazil-ha No. 118, Isla Mujeres, Estado de Quintana Roo, Mexico, 77400

Kemudahan Utama

Lihat Lebih
Restoran
Kolam Renang
WiFi
Penginapan di Na Balam Hotel ialah pilihan yang baik apabila anda melawat Isla Mujeres.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Na Balam Hotel

Calle Zazil-ha No. 118, Isla Mujeres, Estado de Quintana Roo, Mexico, 77400
Temui Lebih Banyak Tempat
Lain-lain Na Balam Hotel
Lain-lain 2 Na Balam Hotel

Ketahui Lebih Lanjut Mengenai Na Balam Hotel

Lokasi


Penginapan di Na Balam Hotel ialah pilihan yang baik apabila anda melawat Isla Mujeres.

Tentang Na Balam Hotel

Perkhidmatan terbaik dan pelbagai kemudahan yang disediakan akan membuat anda berpuas hati sepanjang penginapan anda di Na Balam Hotel.

Nikmati hari yang menyeronokkan dan santai di kolam, sama ada anda mengembara secara solo atau bersama orang yang tersayang.

Nikmati hidangan kegemaran anda dengan makanan istimewa dari Na Balam Hotel eksklusif untuk anda.

Na Balam Hotel adalah hotel yang memberikan keselesaan hebat dan perkhidmatan terbaik menurut kebanyakan tetamu hotel ini.

Dengan semua kemudahan yang ditawarkan, Na Balam Hotel adalah tempat yang sesuai untuk menginap.

Semua kemudahan dari Na Balam Hotel

Lain-lain Na Balam Hotel
Lain-lain

Aktiviti

  • Payung pantai
  • Kolam renang terbuka
  • Taman
  • Tuala pantai
  • Kerusi berjemur pantai

Kemudahan Umum

  • OTHER
  • Restoran
  • Kawasan bebas rokok
  • Peti keselamatan

Perkhidmatan Hotel

  • Lawatan
  • Perkhidmatan perkahwinan
  • Kakitangan berbilang bahasa
  • Meja depan

Makanan dan Minuman

  • Bar
  • Bar pantai

Umum

  • Bankuet
  • Teres

Khidmat Shuttle

  • Shuttle terminal feri dengan surcaj
  • Pengangkutan dari lapangan terbang dengan surcaj

Pengangkutan

  • Pengangkutan dari lapangan terbang

Kemudahan Internet

  • WiFi percuma

Polisi Penginapan & Maklumat Umum di Na Balam Hotel

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.
  • Bayaran pengangkutan ulang-alik lapangan terbang: USD 120 setiap kenderaan (perjalanan pergi balik)
  • Daftar masuk awal tersedia dengan fi (tertakluk pada ketersediaan)
  • Daftar keluar lewat tersedia dengan fi (tertakluk pada ketersediaan)

Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.

Anda akan diminta membayar caj-caj berikut di hartanah. Fi mungkin termasuk cukai yang berkenaan:

  • Deposit Kerugian Barang Pecah: USD 50 sepenginapan
  • Cukai bandar raya dikenakan: USD 2.05 seorang semalam

Kami telah menyertakan semua caj yang disediakan kepada kami oleh hartanah.

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Hartanah ini menerima kad kredit; wang tunai tidak diterima
  • Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai

Hartanah ini menawarkan pengangkutan pindahan dari terminal feri dan lapangan terbang (surcaj boleh dikenakan). Untuk pengaturan pengambilan, tetamu mesti menghubungi hartanah 48 jam sebelum tiba, menggunakan maklumat hubungan pada pengesahan tempahan. Meja sambut tetamu dibuka setiap hari dari 7:00 - 23:00. Hartanah ini tidak menawarkan daftar masuk selepas waktu operasi. Kakitangan berada di meja sambut tetamu untuk masa yang terhad. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Hotel only accepts guests with minimum age of 18

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
15:00 - 23:00
Daftar keluar:
Sebelum 12:00
Polisi hotel belum tersedia.

Maklumat Umum

Kemudahan Popular
Restoran, Kolam Renang, WiFi
Masa Daftar Masuk / Daftar Keluar
Dari 15:00 - 23:00 - hingga 12:00
Bilik tersedia di Na Balam Hotel
21
Bilangan tingkat di Na Balam Hotel
2
Fasilitas lain di Na Balam Hotel
Payung pantai, Kolam renang terbuka, Taman, Tuala pantai, Kerusi berjemur pantai

Soalan lazim tentang Na Balam Hotel

Apa facilities yang tersedia di Na Balam Hotel?
Berikut facilities yang ada di Na Balam Hotel seperti Restoran, Kolam Renang, WiFi. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Na Balam Hotel?
Masa check-in di Na Balam Hotel bermula dari 15:00 - 23:00 manakala masa check-out ialah pada Sebelum 12:00
Berapakah jumlah bintang yang dimiliki oleh Na Balam Hotel?
Na Balam Hotel ialah hotel bertaraf 3.0-bintang.
Berapakah bilangan tingkat di Na Balam Hotel?
Na Balam Hotel mempunyai 2 tingkat.
Berapakah jumlah bilik yang terdapat di Na Balam Hotel?
Jumlah keseluruhan bilik di Na Balam Hotel ialah 21.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Na Balam Hotel

8.2
Sangat Baik
Daripada 811 ulasan
Kebersihan

8.4

Keselesaan Bilik

7.6

Lokasi

9.2

Perkhidmatan dan Kemudahan

8.2

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Na Balam Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Luana
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Rooms are spacious, simple and clean. Rooms could use blackout curtains, it’s kinda inconveniente how light it’s in the night. The location is quiet and safe. Breajafaat has limited options (about 5 egg options or pancake
Adam
10.0
/10
Diulas 21 minggu yang lalu

Expedia Group verified review

Bathroom faucet should be changed/updated. Aside from that, perfect in every way. Clean, friendly staff, and the absolute best location
Kim
6.0
/10
Diulas 22 minggu yang lalu

Hotels.com verified review

Værelset er ok men noget slidt. Det er stort værelse, hvilket er lækkert men indretningen er kedelig og de burde generelt gøre noget ved værelserne. Deres club lounge hvor man kan få morgenmad er fresh. Poolen er ok men der er ingen sol
Jerry
icon-Rekreasi
Rekreasi
8.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

The AC was excellent. Book a room as far as you can away from the street. Loud music and party vibes at noc. Usually quiet by 11 pm. Hot water not hot on two days. Internet signal lost a half of the stations on my last night.
Irena
10.0
/10
Diulas 30 minggu yang lalu

Expedia Group verified review

Grossräumiges Zimmer, Klimaanlage zuverlässig, kleiner Kühlschrank für Getränke, sehr freundliches Personal. Frühstück im Hotel gegenüber war ausreichend, man konnte sich a la carte ein Gericht bestellen, dazu Saft und Kaffee oä. Von dort aus direkter Zugang zum Strand und deren Beachclub, tolle Lage. In Laufnähe andere Restaurants und Mini-Supermarkt für kalte Getränke und Snacks. Einziges Manko: der Pool ist schön, aber es kommen sofort die Mücken und wir wurden gleich zerstochen. Trotzdem sehr zu empfehlen.
Read More
Juan
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 32 minggu yang lalu

Expedia Group verified review

Excelente hotel, linda alberca y frente a la mejor playa de isla
anne-marie
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 37 minggu yang lalu

Expedia Group verified review

Tout était parfait! La plage est extrêmement belle. Le seul point moins agréable est le bruit de la rue. Les fenêtres pourraient être plus insonorisées.
Gary
6.0
/10
Diulas 37 minggu yang lalu

Expedia Group verified review

The property is basic. Some rooms are dark and uninviting, others are nice. The hotel photographs look misleadingly great. Read the reviews and note the numerical rating. The shower water pressure was weak and the hot water temperature was room temperature - the two ladies in our group were very uncomfortable with this. Nice to have privileges at the private beach across the street and also at the ridiculously expensive sister hotel there (Jaguar at $550 a nite for peak low season). I got room seevice and the meat was bad and I threw up till 6am. For this, they gave me an upgraded pillow on the beach lounge chair. Honestly! No refund on the meal, not even a complimentary drink. They are very penny pinching, but all nice enough. The air conditioning was good.
Read More
Gary
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 38 minggu yang lalu

Expedia Group verified review

Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.
Read More
Jose Luis
icon-Rakan dan Keluarga
Rakan dan Keluarga
8.0
/10
Diulas 38 minggu yang lalu

Hotels.com verified review

The garden area, lobby and pool area were beautiful. The location on Playa Norte is excellent! However the rooms are in need of updates and maintenance. The stairway to our room was very steep and some of the steps are placed at a dangerous angle and not level. In the room the lamp needs to be replaced and the fixture in the bathroom sink also needs to be replaced. The hairdryer was falling apart and handle broken.
Read More
Gary
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 39 minggu yang lalu

Expedia Group verified review

A bit noisy from people walking by at nite talking and playing music. There is no lobby. Open grounds, small structures with connecting pathways, each has 4 units in them. A block from its own private beach it shares with its much nicer sister hotel across the street.
ANA
icon-Rekreasi dengan Rakan
Rekreasi dengan Rakan
10.0
/10
Diulas 41 minggu yang lalu

Expedia Group verified review

En general, precio, instalaciones y ubicación excelente, el servicio y calidad de los alimentos del restaurante muy buenas y el personal atento y de buen Ánimo, sin duda regreso al mismo hotel en la primer oportunidad
Charles
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 42 minggu yang lalu

Expedia Group verified review

Great location, beach club was super nice. Free breakfast!
Eve
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
10.0
/10
Diulas 42 minggu yang lalu

Expedia Group verified review

The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.
elizabeth
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
4.0
/10
Diulas 42 minggu yang lalu

Expedia Group verified review

Na Balam estaba antes en la propiedad que da al mar y ahora lo dejaron al otro lado de la calle. Los colchones de la cama terribles, el mini bar vacío sin funcionar, la habitación oscura. El área de playa designada para Na Balam fea y los camastros todos rotos con el relleno expuesto. El personal es muy amable, el desayuno en el hotel de enfrente también super bien, pero las instalaciones de Na Balam no tanto, solo el área de alberca que se mantiene como hace años, muy bien.
Read More
arturo
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 42 minggu yang lalu

Expedia Group verified review

Me encantó Na Balam, tienen camastros para cada habitación, eso fue un plus, el próximo año, estaremos solo ahí, una semana, ya no en Cancún
Brenda
icon-Rakan dan Keluarga
Rakan dan Keluarga
4.0
/10
Diulas 43 minggu yang lalu

Hotels.com verified review

Hotel has a sister property that guests are allowed to use called La casa del Jaguar. Sebastian who works in this resort was extremely rude to me and my family. He told us we were not allowed to walk through the hotel and had to walk around. He said we each had to have a bracelet on to be allowed through. when our receptionist clearly only gave us one for the whole family. When I came back to the hotel to inquire about this i was indeed told we did the correct thing and didn’t need a bracelet each. Very un pleasant situation. I met with the manager to la casa del Jaguar who assured me we had access to the beach through their hotel and to disregard what he had said. Nonetheless it made for an unpleasant encounter. Hotel claims this is a sister hotel but the whole time you are there you are treated inferior than the guests at this resort. Na Balam hotel staff was very accommodating and understanding. Hotel was always very clean and the rooms were perfect for a family of 5.
Read More
Angela
10.0
/10
Diulas 46 minggu yang lalu

Expedia Group verified review

Hotel muy bonito y limpio. Unos metros de la playa
Travis
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 47 minggu yang lalu

Expedia Group verified review

The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias!
Read More
andrea
icon-Rakan dan Keluarga
Rakan dan Keluarga
8.0
/10
Diulas 48 minggu yang lalu

Hotels.com verified review

Sono tornato dopo 24 anni. Tanto è cambiato. Na Balam sempre un certezza. Personale gentilissimo, educato e super efficiente. Consiglio
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Lain-lain 4 Na Balam Hotel

Penafian

Penafian: Adalah tanggungjawab hotel untuk memastikan semua gambar adalah tepat. Traveloka tidak akan bertanggungjawab atas sebarang gambar yang tidak tepat.

Traveloka Sdn Bhd (No. Pendaftaran 201501003122), Tingkat 14 Menara 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved
8.2
Sangat Baik
Daripada 811 ulasan
Kebersihan

8.4

Keselesaan Bilik

7.6

Lokasi

9.2

Perkhidmatan dan Kemudahan

8.2

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Na Balam Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Luana
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Rooms are spacious, simple and clean. Rooms could use blackout curtains, it’s kinda inconveniente how light it’s in the night. The location is quiet and safe. Breajafaat has limited options (about 5 egg options or pancake
Adam
10.0
/10
Diulas 21 minggu yang lalu

Expedia Group verified review

Bathroom faucet should be changed/updated. Aside from that, perfect in every way. Clean, friendly staff, and the absolute best location
Kim
6.0
/10
Diulas 22 minggu yang lalu

Hotels.com verified review

Værelset er ok men noget slidt. Det er stort værelse, hvilket er lækkert men indretningen er kedelig og de burde generelt gøre noget ved værelserne. Deres club lounge hvor man kan få morgenmad er fresh. Poolen er ok men der er ingen sol
Jerry
icon-Rekreasi
Rekreasi
8.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

The AC was excellent. Book a room as far as you can away from the street. Loud music and party vibes at noc. Usually quiet by 11 pm. Hot water not hot on two days. Internet signal lost a half of the stations on my last night.
Irena
10.0
/10
Diulas 30 minggu yang lalu

Expedia Group verified review

Grossräumiges Zimmer, Klimaanlage zuverlässig, kleiner Kühlschrank für Getränke, sehr freundliches Personal. Frühstück im Hotel gegenüber war ausreichend, man konnte sich a la carte ein Gericht bestellen, dazu Saft und Kaffee oä. Von dort aus direkter Zugang zum Strand und deren Beachclub, tolle Lage. In Laufnähe andere Restaurants und Mini-Supermarkt für kalte Getränke und Snacks. Einziges Manko: der Pool ist schön, aber es kommen sofort die Mücken und wir wurden gleich zerstochen. Trotzdem sehr zu empfehlen.
Read More
Juan
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 32 minggu yang lalu

Expedia Group verified review

Excelente hotel, linda alberca y frente a la mejor playa de isla
anne-marie
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 37 minggu yang lalu

Expedia Group verified review

Tout était parfait! La plage est extrêmement belle. Le seul point moins agréable est le bruit de la rue. Les fenêtres pourraient être plus insonorisées.
Gary
6.0
/10
Diulas 37 minggu yang lalu

Expedia Group verified review

The property is basic. Some rooms are dark and uninviting, others are nice. The hotel photographs look misleadingly great. Read the reviews and note the numerical rating. The shower water pressure was weak and the hot water temperature was room temperature - the two ladies in our group were very uncomfortable with this. Nice to have privileges at the private beach across the street and also at the ridiculously expensive sister hotel there (Jaguar at $550 a nite for peak low season). I got room seevice and the meat was bad and I threw up till 6am. For this, they gave me an upgraded pillow on the beach lounge chair. Honestly! No refund on the meal, not even a complimentary drink. They are very penny pinching, but all nice enough. The air conditioning was good.
Read More
Gary
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 38 minggu yang lalu

Expedia Group verified review

Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.
Read More
Jose Luis
icon-Rakan dan Keluarga
Rakan dan Keluarga
8.0
/10
Diulas 38 minggu yang lalu

Hotels.com verified review

The garden area, lobby and pool area were beautiful. The location on Playa Norte is excellent! However the rooms are in need of updates and maintenance. The stairway to our room was very steep and some of the steps are placed at a dangerous angle and not level. In the room the lamp needs to be replaced and the fixture in the bathroom sink also needs to be replaced. The hairdryer was falling apart and handle broken.
Read More
Gary
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 39 minggu yang lalu

Expedia Group verified review

A bit noisy from people walking by at nite talking and playing music. There is no lobby. Open grounds, small structures with connecting pathways, each has 4 units in them. A block from its own private beach it shares with its much nicer sister hotel across the street.
ANA
icon-Rekreasi dengan Rakan
Rekreasi dengan Rakan
10.0
/10
Diulas 41 minggu yang lalu

Expedia Group verified review

En general, precio, instalaciones y ubicación excelente, el servicio y calidad de los alimentos del restaurante muy buenas y el personal atento y de buen Ánimo, sin duda regreso al mismo hotel en la primer oportunidad
Charles
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 42 minggu yang lalu

Expedia Group verified review

Great location, beach club was super nice. Free breakfast!
Eve
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
10.0
/10
Diulas 42 minggu yang lalu

Expedia Group verified review

The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.
elizabeth
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
4.0
/10
Diulas 42 minggu yang lalu

Expedia Group verified review

Na Balam estaba antes en la propiedad que da al mar y ahora lo dejaron al otro lado de la calle. Los colchones de la cama terribles, el mini bar vacío sin funcionar, la habitación oscura. El área de playa designada para Na Balam fea y los camastros todos rotos con el relleno expuesto. El personal es muy amable, el desayuno en el hotel de enfrente también super bien, pero las instalaciones de Na Balam no tanto, solo el área de alberca que se mantiene como hace años, muy bien.
Read More
arturo
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 42 minggu yang lalu

Expedia Group verified review

Me encantó Na Balam, tienen camastros para cada habitación, eso fue un plus, el próximo año, estaremos solo ahí, una semana, ya no en Cancún
Brenda
icon-Rakan dan Keluarga
Rakan dan Keluarga
4.0
/10
Diulas 43 minggu yang lalu

Hotels.com verified review

Hotel has a sister property that guests are allowed to use called La casa del Jaguar. Sebastian who works in this resort was extremely rude to me and my family. He told us we were not allowed to walk through the hotel and had to walk around. He said we each had to have a bracelet on to be allowed through. when our receptionist clearly only gave us one for the whole family. When I came back to the hotel to inquire about this i was indeed told we did the correct thing and didn’t need a bracelet each. Very un pleasant situation. I met with the manager to la casa del Jaguar who assured me we had access to the beach through their hotel and to disregard what he had said. Nonetheless it made for an unpleasant encounter. Hotel claims this is a sister hotel but the whole time you are there you are treated inferior than the guests at this resort. Na Balam hotel staff was very accommodating and understanding. Hotel was always very clean and the rooms were perfect for a family of 5.
Read More
Angela
10.0
/10
Diulas 46 minggu yang lalu

Expedia Group verified review

Hotel muy bonito y limpio. Unos metros de la playa
Travis
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 47 minggu yang lalu

Expedia Group verified review

The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias!
Read More
andrea
icon-Rakan dan Keluarga
Rakan dan Keluarga
8.0
/10
Diulas 48 minggu yang lalu

Hotels.com verified review

Sono tornato dopo 24 anni. Tanto è cambiato. Na Balam sempre un certezza. Personale gentilissimo, educato e super efficiente. Consiglio
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