Macdonald Aviemore Highland Hotel

Dirty hotel - ripped cushions on the bed Freezing Won’t put the fire on in the bar and all customers complaining - takes 20 min to get two simple drinks in a bar that only had two other people in it. Giving free drinks to people of their choice and then says they’ve drank too much. Strange No stocking gf bread and don’t know their menu to explain it I’ve only ever complained about one hotel so I’m gutted to have to do this Poor poor management Do not eat in the restaurant Rude staff Don’t replenish your tea etc and I can’t remember the rest… just don’t stay there. Go to the cairngorm hotel or coylumbridge.

Friendly staff…clean room…excellent breakfast

The shower intermittently went from normal to scalding without warning so my young children got scalded by it. The breakfast were not good, the food was overcooked and even when we came down early for breakfast one of the days(07:30) the food was already dried out. The buffet breakfasts at premier inn and travel lodge is way better than your breakfast , I would expect a lot better from you since you are charging a premium for staying there ( plus having to pay extra for the breakfast) I have been in the hospitality business for over 32 years, so I know there is no excuse for these things.

Came for the skiing over NY but not able to due to warm weather. Faculties at the hotel were great and it was clean and comfortable. It is within walking distance of all the restaurants and bars on the Main Street. Great location to travel to activities but a car is recommended. We would certainly recommend and will be returning in March.

Have stayed at the Macdonald resort often and have always been thoroughly happy with our rooms This time I was disappointed with the room we were booked into. Though it was clean and functional it was very old fashioned. and felt as if the area we were in was more like staff quarters.

Second time up in Macdonald Aviemore and it’s always been a delight. Love it and my 5year old daughter can never get enough of the pool especially🙂. Looking forward to another break up in Aviemore.

Great facilities and professional staff stay was let down by very bad mattresses, ill fitting bedding and also a blocked loo on arrival. Pool was great with wave machine, flume and spa. Parking was easy and free too.

It was a really nice stay but I felt that things had gone downhill a little bit from the last time. The food was like warm in the restaurant (particularly at breakfast) and the hotel is starting to need a bit of an upgrade with regards to decor. The staff were very friendly particularly the reception staff and where the hotel is is very lovely. I felt we were shoved in a room though that had absolutely no view of anything other than a wall which was very disappointing considering how expensive it was.

I loved it,and it was very nice swimming pool was a bit cooler than was expected but fun. Notice it was very plushy. By arthur. 11 A good pool with a wave machine and a slide. towels at the reception. and the aspect resteraunt was brilliant.really nice staff BY ISAAC.9

I booked a suite for 1 night for our wedding anniversary. Rather over priced for what we got. Just shy of £200 not worth it. The room was very used, the tie back hooks were ripped out the wall, the shower head leaked so the pressure wasn't good, there was make up stains around the mirror, the fire alarm was hanging from the ceiling. Our friend paid for surprise balloons and a voucher for the bar. These did not materialise. We ate at the hotel restaurant. It was clean but also very used and worn out. Big chips out of the table. Cracked glass. The food it's self was average. Safe to say we won't stay there again. The staff were all nice and polite. But definitely not a 4 star hotel.

Noisy dog in the room next to us which was annoying. Pool closed early one night with no notice. Apart from that good food and good facilities

For my room, it was at the back of the complex so heard trucks all night long travel down the Motorway. The bed was large but felt I was falling out when I was near the end of the bed. The room was clean well maintained but slightly dated. Pints of peroni £6.90

So disappointing considering the amount we paid for the night. Was not worth it at all. Our room - we could hear every conversation next door were having like we were in the same room. The shower and bathroom was awful. The water was either scalding or cold and trickling out of the shower. Breakfast was awful. The side plate and milk jug were dirty with food stuck on it and tea stains. Ordered tea for two and got a pot for one and when asked for more took ages to come. No rush about the staff at all. Cleanliness is not great in the hotel. I would not recommend to stay and will not be staying there again. Then we went to use the swimming pool. The fire alarm went off no one moved asked a life guard was not the fire alarm and where do we go. He said it’s for another building if you want to leave you can but you can just go into the pool if you want? Some families were leaving in their swim suits and others stayed? Ridiculous. So disappointed considering how fancy the Macdonald resort think they are. Very out dated. Needs a good clean. Unfortunately never took photos at breakfast as never had phone but staff were aware of the dirty dishes.

Great hotel with lovely attention to detail. Had a meal there one night which was lovely and breakfast every morning was great. The hotel is in a great location close to the centre of Aviemore.

Cold breakfast every morning, served on cold plates. also kept running out or eggs’ potato scones etc. long wait to be seated, 15 mins., standing at the top of the stairs ( with 4 collapsed discs in my spine.) finally get your tea, no milk. Next day no toast, more cold food. Service was so slow. Staff are run off their feet trying to cope. I said to an older woman serving at the food counter, maybe need more staff. She implied it was our fault for all turning up at the same time. I politely asked what is the best time to come for breakfast..to avoid this..she said, don’t turn up at the same time. Hotel is not 4 star. We’ve stayed in many in Dubai etc. dated, overpriced, understaffed. I wouldn’t recommend this hotel to anyone. We spent an hour in the bar, a large crowd of people finished their drink and left. The cluttered 7 tables weren’t cleared at any time during our hour. Even though the bar staff had gone from 1 to 3. And no one waiting to be served. I couldn’t get my small shop mobility scooter to my room, as we were on a split level landing..lift was up, or down 9 stairs! Room was pleasant if a bit old..and it was clean. Warm enough. Sorry to be so disappointed. It was a treat fit my hubby 82nd birthday. Hotel is central to shoot etc.

Stayed at Highland Hotel. Breakfast good, full range of food and on a par with most hotels. Rooms bit dated but clean and tidy. Pool joined on to this hotel and is excellent. Caters for all ages.We were hesitant after reading reviews on this hotel but don’t let them put you off. Not a 5* but good central base for exploring the area.

Breakfast was Luke warm with only one set of tongs for 4 food items. Potato Scones were like tortilla chips they were so overcooked. Spout on tea pot was broken, mismatched cups on table, food on salt and pepper pots. Lack of care and attention to detail.

Soft play swimming great & room nice

Bit disappointed for what we paid for the hotel. It was lovely downstairs but although the room appeared clean the less obvious areas required a good dusting. There was also no fridge which we have had in all the hotel rooms we have stayed in in recent years. The buffet breakfast was an also disappointing. On the first day the hot food was not hot and was slightly undercooked. Second day was acceptable but the third day it was overcooked, particularly the bacon. However all staff we had dealings with were very pleasant and helpful. The swimming pool and leisure centre was also excellent.

Very clean