Arrow on Swanston

There was too lound noise from the drill early in the morning around 7.30am. It's unacceptable to have that noise in morning. The staff didnt help to bring the bags to storage room and storage room was unlock.

Hotel near city.Fronts are nice and friendly.Thanks for their kindness.Because my english is not good but they still try to listen me.Their picture from internet look not good and small but real place is quite good.

Location good Poor check in. Took 3 attempts to get the correct room. Mismatch of bedding, uncomfortable, doona's too small for the bed. Cockroaches in the kitchen

It has a good location to city and public transport, however the room and hallways had an unpleasant smell, and I wouldn’t say that the cleaner had any attention to detail. However you do get what you pay for. It was a cheap hotel so for the price we paid 4.8/5. But really it was confusing to get around, lifts were slow, the hotel dirty and noisy.

Gym was not good at all. Noisy people all night no sleep. Booked a king room for a single

A series of problems with the room. Including no couch in the lounge room! and a missing dining chair. Another was broken. The space smelt very bad as a griller had been left on maximum heat in the apartment before we checked in and stank out the room with smoke but we couldn't get a replacement space. They didn't have a space to put us in as an alternative, as we were a family. The concierge was lovely but the stay was really disappointing.

Central to shops and trams Room unfortunately was nit what we expected

初めてのオーストラリアで初めての南半球でもあって東西南北の方向感覚が分からず困ったが、ホテルの人も街でも人は親切で、トラム駅前で便利さスタッフも良かった。 　　　　　　　　　　　　　　TJ　一人旅

This was advertised as a PREMIUM apartment. The photos looked fine, average reviews were fine. What we got was NOT what was advertised. --- This property is a SCAM! --- Upon entry, there is a foul smell like musty old carpets. The carpets are ripped in multiple places. The chairs have ripped fabric. The curtains have rips and holes. The bed bases are ripped and torn. We didn't do a bed bug check but in retrospect should have (tip, if there's an iron, run it along the edge of the bed. Bed bugs will be cooked and show up). The bathroom mirror was filthy, zero effort in cleaning. There was a used toothbrush on the floor. The toilet did not flush after the first use. This is a health department violation. The deck was covered with a tarp. I have no idea why or what for. The closet was home to the most skanky nasty portable cot I have ever seen. It was probably harvested from street-side rubbish. The mattress was ripped, stained, aged, and I wouldn't let my pets sleep on it as they'd get fleas or bed bugs or a venereal disease. The reception room is not manned, and a visual inspection shows it's used as a rubbish storage room. Phoning management is the worst experience. They simply lie, spin excuses such as "we're upgrading", and refuse to offer refunds or room changes based on "the manager is not here for a few days". All while staring at you through their curtains from the ground floor unit adjacent to the rear car park.

The property was clean, quiet and a good value for money too !

We booked a room for 3 people. I rang two days before confirming the sofa bed would be made up when we arrived and was told it would be. Not only was the bed not made, the room was much to small for 3 people and 2 suitcases. We stayed the one night and checked out the next morning as the property could not provide a larger room.

Good location just above town. Easy access to tram outside hotel lobby. Well equipped kitchenette though a peeler and a can opener would have made it perfect. Comfy bed. Nice to be able to open windows up wide. Bathroom fan was noisy and there was a bit of noise from the street below. Suited our budget.

Nice area, great staff, fabulous parking so close to city

This hotel was disgusting and uncomfortable. The room smelled musty, the surfaces were sticky, and the bathroom had mold and stained fixtures. Even though the stairs were guarded, they were still extremely steep and dangerous—especially for kids. The whole place felt poorly maintained, and we were so unhappy that we had to leave and find another hotel. Definitely not a place I’d recommend.

Old hotel, the room was not cleaned and had cockroaches. The beds are not comfortable.

Bed Bugs!!!!

Receptionist asked if I can review hotel on their website just because I requested 30min early check-in. Staffs getting in and off the lift wouldn’t care about hygiene and move without a closed lid of red bin. Room doesn’t even have a hair dryer forget about toothbrush and stuff.

Blind cords were unsecured, which is a massive risk and ?illegal.

Overall good value for money

Highly recommend, even though accommodation is undergoing renovations.