Arrow on Swanston

I found the communication with the hotel not accommodating. Public transport out front made it easy

We were expecting a 2 bedroom apartment and a sofa bed. There was only one bedroom. What they called a second bedroom was a space next to the bathroom with a folding stand, it certainly does not qualify as a bedroom. The bed only just fit into the space and there was no room either side or any windows. The sofa bed was a leather lounge that folds flat with absolutely no padding. The kitchen had a gas stove top with no way of lighting it, we had to make a trip to the shops just to buy matches. There was also no tea towel provided to dry the dishes. The balcony had nothing to sit on. There was no wi-fi. It was a long wait to get the lift as only one was working.

The hotel is in deplorable condition. Three cockroaches appeared in the room just as we were going to sleep. Since it was late and the hotel is divided into two properties, we had to stay overnight. The next day, I requested a room change because I had paid for two nights, and the receptionist offered to spray insecticide. After insisting, she finally moved me. And that's not even mentioning the condition of the blankets and the overall cleanliness of the room and bathroom. I will never return to this filthy place.

The "deluxe" two bedroom apartment was tiny. Not even enough room in the main bedroom for two bedside tables. The shower head was about perfect for a 5ft person, otherwise it is way too low. The lifts were terrible with waits of up to 10 minutes. The entire building is dirty and smelly. But worst of all, the balcony door had no way to lock it. We had to jam a chair in it to ensure it was closed. Very very poor, do not recommend to anyone.

The rooms were definitely not what was advertised on the site. The mattresses were stained, mould all through the bathrooms and the sofa bed was like a rock. The bedspreads were thin and gross. Would never stay there again or recommend anyone stay there till they do some major renovations.

可もなく不可もなくの感じでしたが、フェイスタオルがなかったのが残念でした。

Super med vaskeri. Ellers mærkelig lugt i den ultralille lejlighed. Der var slidt og Extremt lydt. Sovesofa var forfærdelig at sovepose. Men ellers god beliggenhed og rent. Helt ærligt - du får hvad du betaler for

The rooms are a bit old and worn but it was clean and the bed was so comfy! Checking in took a while as the man seemed to be quite distracted and clumsy which seemed off. Although for the price and facilities (parking, pool & gym) it’s a great place to stay!

The room is small and average. Its a budget hotel, nothing is fancy. The pool is outside and cold water, surrounding by other apartments so its very hot. The pool is 1.3m depth all way through and have sign for no kids under 18, definitely not suitable for a family. Room is clean, location is great. If you don't spend much time in the room and just for sleep, its for you and worth the money. If you want to spend time and enjoy the room, this is not for you. Staff is nice and friendly.

The whole place needs a good deep clean...

Room was very dirty,got moved to another room but that was just as bad, lucky it was only for two nights have always stayed there but unfortunately I think it will be the last time we book with them

This was the second time staying at Arrow on Swanston; there won't be a third. I was chilling on my bed around midnight when I thought I saw something out the corner of my eye. I put it down to being tired. About 10 minutes later, I got off my bed to get a drink, and as I was approaching the fridge, a mouse came running out across my path and ran under the fridge. It scared the you know what out of me I went down to reception. The guy there was watching something on his phone and didn't notice me at first. I asked if I could get a room without mice. He activated another room's keycard and asked me to go look at the room and if it was suitable then I could switch rooms. I get to the new room, (on the 6th floor, my original room was on the 1st floor) and the keycard doesn't work. So I have to go back and tell him that the keycard didn't work. He kind of acted like he didn't believe me. He again waved the keycard over whatever activates it and said it should work now. I check out the room, it looks ok. I go back to the original room, get my things and settle into the new room. The next morning when checking out the lady at the desk asked how my stay was. I said 'So, so". She asked "Why?" and I mention the mouse and having to change rooms. She somewhat apologised. Throughout the whole thing, I got the impression that having a mouse in your room is a common thing, as they didn't seem overly concerned. They also never once offered any kind of discount. Avoid unless you're a cat.

Terrible place, choose another one! We were settled on the fourth floor and when we entered the room, we immediately wanted to escape from there. Very dirty and depressing room, with cockroaches!!!!!! We were relocated to another building for one night, but it wasn't better there, it was dirty and there were cockroaches even in the bedroom, I couldn't sleep, afraid that they would go out crawling in bed. As soon as you get out of the elevator, it's like you're in a horror movie, everything is very old and dirty. The next day we were given another room on the ninth floor, it was better, cleaner and without cockroaches. So if you're staying at this hotel, ask for rooms starting from the seventh floor. The only thing that was good in this place was the cafe, they cooked very tasty and served well.

Basic amenities, but reasonably quiet, good and efficient check-in. Great location.

Booked a 2 x 2 bedroom penthouse apartments. Upon check-in we went to the rooms. They were only 1 bedroom with a double bed shoved in the main area (1 apartment) and the other apartment had 2 double beds in the bedroom with a single bed in the lounge room. Very disappointed. There is also permanent residents living in the complex, some of which smoke in the balconies. Prior to coming, we attempted to contact the property by phone and email with no success. We now know from our experience, it should have alerted us to what was to come All in all very disappointing. Wouldn’t stay there again.

Close to CBD. Tram stop right outside. Close to mall. Plenty of food options nearby. Hotel was clean. Staff were friendly and helpful.

Took well over an hour to check in as people were complaining about cockroaches and mold and wanted to move room and then they gave me the wrong room, not what I booked, so when I come back down to reception someone else was complaining for about half an hour about staff removing their baggage and items from their room without approval or any notice because the room was getting maintenance done. The manager handled it very poorly instead of agreeing and apologising. Their argument went on and on and on. While another three travellers queued up behind me. Waiting These rooms also look nothing like what is advertised

The room was quite comfortable. We stayed for a week. It was very convenient for visiting the attractions in Melbourne. The reception staff and housekeeping staff were wonderful. It was explained to us that towels would be changed every three days. With the exception of the weekend, housekeeping provided fresh towels every day. I should point out a small issue. I had booked a deluxe one bedroom apartment but was provided a studio apartment. When I queried this with reception, they checked with their superiors but explained that this was what they provided for a one bedroom apartment. So be aware that the photos of the rooms are not what you will get.

The room was unhygienic - floor was sticky with grime and dirty. Looked and felt like it had not be cleaned in at least a week. Spoke to reception who just said that it was cleaned every day so it wasn't an issue. The hallways getting to the rooms were consistently unclean - litter, garbage bags etc. Took over 3 weeks and lots of emails for them to return the bond. Literally the only positive was location.

When i first entered the smell of cigarette and i asked to transfer room of which the receptionist obliged so it was all good