Sofia Balkan Palace

We had a wonderful stay at Sofia Balkan. The hotel is conveniently located next to Serdika metro station. Most location attractions are within walking distance. The rooms are clean and modern. The shower temperature could be a bit hotter and it’s strange there’s no hair dryer in the room. Would recommend this hotel.

Location was good

Shockingly bad service in every aspect. Room not cleaned, asked five times for a wine list at the restaurant, impossible to get a coffee refill at breakfast. They just weren’t interested in their guests.

When I check in, the bell boy was very rude

Beautiful building in an excellent location. The property could be five star but has zero star service. Check-in was a nightmare, staff were rude and unconcerned with guests. Room cleaning, when it happened, was shoddy. Bathroom had embedded grime. Restaurant service was appalling. Asking four times for a menu, long wait for food and beverages. Sadly disappointing.

The availability of food at the bar was very limited by time and of very average quality, the reception staff were very offhand and fairly unhelpful. The bar staff were very friendly and apologetic, the problem would appear to be with the management. A great location and building, the plug in the bathroom sink had to be kept closed otherwise the smell in the room was disgusting.

Good hotel in a very central and comfortable area

I was allocated a room without a window and the drains were smelly. The rest of the hotel seemed very nice so I guess I just got a bad deal.

The room was very comfortable and all the staff were great. It was very disappointing that many facilities were unavailable! It was also disappointing that you only provided us with two coffee pods, only provided powdered milk in the room, and didn't offer new bottles of water each day

Ideally situated seemingly in the middle of the city and by a metro. Lovely spot. Nice bar. Good rooms. Decent breakfast. All good here!

Excellent hotel

午前10時ごろチェックアウトしたが、スタッフがたった一人で大渋滞。サービスの質について考え直して欲しい。

The room was very small with no view. There was no parking, found one at 32 euros per day. There was a wedding party at the hotel and the fire alarm at 1 am because the smoke machine triggered the alarm, the whole hotel evacuated, no staff to help or to tell what was going on , people on the street barefoot and in pyjamas. We didn't sleep for the rest of the night and had to leave early for the airport. It was a nightmare.

All good but the restaurant closed at 21:00 when I was going for dinner.

The newly remodeled rooms were very nice. Overall this place was worth the money and a good stay.

Excellent hotel in the middle of the city Center with everything around and very good breakfast

Staff was good in understanding English and answered any questions I had

Amazing location and luxurious hotel. Lovely pillows and bed. Staff are very friendly and efficient.

Beautiful hotel in a great, central location. The bed was very comfortable. Suggestion would be to remove the safe from the bathroom which was already a very small room, it made it uncomfortable to be in the bathroom

Abbiamo soggiornato al Balkan Palace Hotel per due notti e la posizione non potrebbe essere migliore: nel pieno centro città, perfetta per visitare tutto a piedi. Prima dell’arrivo avevo informato la struttura della mia forte allergia alla polvere e richiesto una pulizia accurata della camera. Purtroppo, entrando, ho trovato molta polvere, segno che probabilmente non era stata pulita quel giorno. Dopo aver segnalato la cosa in reception, la Guest Relation, Anastasia, ha gestito la situazione con grande professionalità: ha fatto ripulire immediatamente la stanza, lasciandoci un biglietto di scuse e omaggiandoci di una bottiglia di vino. Il giorno seguente, che coincideva con il compleanno di mio marito, ci ha riservato ancora un’attenzione speciale: davvero un gesto molto apprezzato. La camera è gradevole, il materasso molto comodo, mentre i cuscini non rispecchiano lo standard qualitativo di un cinque stelle. Ho inoltre notato che il letto non viene rifatto ogni giorno, anche se non so se questa sia una consuetudine locale. La sala colazione è piacevole, ma il personale di sala appare inesperto per una struttura di questo livello. La qualità e varietà del cibo sono mediocri, paragonabili a quelle di un buon quattro stelle business in Italia. Nel complesso, consiglio il Balkan Palace Hotel soprattutto per la posizione eccellente e l’ottima insonorizzazione delle camere, oltre che per la professionalità del Guest Relations. Con qualche miglioramento nella costanza delle pul